I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

A few years ago I went here a few times to ask for air in my tires. I figured they wouldnt mind…read morebeing a neighbourhood shop. He actually wanted to charge me for air . I mean are you kidding me ? Not sure how cheap someone can be . I won't go back to this store .

I walked in for a wheelchair tires replacement ( 2 units) with my spare tires since they don't…read morecarry them and they told me they will call before the end of the day! However, they found out that my tires are not the accurate size so I have to find replacements and took more than two hours to find and return to them! After less than an hour , they are already done, no more waiting till the end of the day! Cheers, Ryan for excellent service!

Don't bother driving there, nothing they have on the website is in stock. May as well just go to…read morethe company's website and order from them. He said to "drive to Bellingham to try it" . Would not recommend.

Bought a bike today for my goddaughter. I was on a mission to get it done today as I needed to…read moretrek all the way from Vancouver, under a tight work schedule. First stop was Trek Bicycle on Westwood Street. No stocks available, and they seemed too busy to answer questions. Hmm...that kinda layback and hipster attitude seemed far too familiar as I'm in the coffee business for 20+ years. Then we rushed over to Kinetik Cycles. Sales person seemed way too passive, and when we were shown a couple choices (my goddaughter needs a small or an extra-small frame), not much help was given about the seat height adjustments. I understand that the Kona we first tried was built a certain way where the seat stem was way too long for a small frame. The minimum seat height was so tall that it defeated the purpose of calling it "size small". We asked how we could make it possible to accommodate the height so my goddaughter could do a proper test ride. (Of course I know of a solution...just find a shorter seat stem and substitute it for a few minutes worth of test ride)...Nothing from the sales person, just a shrug of the shoulders, and followed by "if you buy the bike, we will saw the seat stem short for you". The more senior looking person behind the counter didn't offer any help as well. So basically it's like take it (for a spin) or leave it situation. I was seriously not impressed but as I mentioned earlier, I was on a mission to get a bike today. We've finally decided on a Devinci. Next, I asked about bike lock choices, and I forgot the brand I've recently bought (ARBUS...I later recalled). So I described the lock as metal plates folded together kinda lock. The sales rep said they do not carry such style, except u-shapes, and chains. As I proceeded to pay for the bicycle, helmet, and gloves I realized the ARBUS locks were just stacked in boxes, right next to the other locks. So after this long story, I guess one can comprehend how lay back and unenthusiastic the service was. And I'm about to make a point here...Kinetik Cycles, you've dropped the ball. I could have bought the second bicycle for myself on the same visit, but I've made up my mind to make that purchase somewhere else on my way back to Vancouver the same day. Please refer to the enclosed receipts...one purchase from Kinetik Cycle (which I reluctantly went through due to a tight time window), one purchase from Rad Cycle on Fraser and Broadway (very pleasant experience from real people working, and providing real service and advise at a greasy and not very rich looking shop). Not going back for more hipster attitude.

Ryan at Trek has been SUPER helpful!!!! I was badly misled at another shop and am SO SO glad I…read morebrought my FX2+ in to Trek Burnaby today! They identified a problem that has existed since I bought my e-bike almost 2 years ago. The other shop (which I won't name) repeatedly told me there was nothing wrong with my bike! Thank God I brought my bike in here today! Thank you Trek Burnaby!!!!!

A few months ago, I brought my bike in to fix a slow leak in the rear tire and to find out how…read morethose new fangled thin ventiles worked to inflate the tire with my hand pump. They replaced the tube and recommended a protective strip around the inside of the tire to prevent thorn punctures. I rode it for a few months with the rear wheel having an annoying little bump with every rotation. I thought maybe that protective strip was bunched up a bit and would eventially straigten out. Instead it got worse and eventually the tube was pushed out from under the tire and displaced the tire so it started to rub once per revolution against the frame of the bike. I eventually had to half push, half carry the bike up to Trek from Marine Drive and Royal Oak where it got to the point where the bike was un-rideable. Trek very quickly replaced the tube and straightened out the tire so I could ride it home while they ordered in a thornproof tube for me. A few blocks from the shop, the tube exploded with a sound like a shot and the tire completely came off the wheel and was flopping around sometimes at right angles to the wheel. Meanwhile the remains of the tube was wrapping itself around the hub. It was mostly downhill to the nearest sky train station and the shop was closed by then, so I coasted to the Edmonds sky train station mostly on the rim. The next day, I stuffed the wreckage into the trunk of my car and drove back to the Trek shop and said please just fix it. A few days later, I got a text that it was ready to pick up. When I showed up, they brought up the bike and said they had to replace the rear wheel and put on a better tire which was thorn proof. The woman I was dealing with said there would be no charge and refused my offer to pay for the wheel since I did ride on it for a couple of km downhill. I'm very impressed with their integrity. The new tire and wheel made the 5km or so ride from the shop to home with no problems and no more of that periodic bumping which was so annoying on the old wheel and tire combo. I'm pretty sure they've learned from this experience and won't be offering that thorn-proof overlay on the tube anymore and will instead recommend replacing the tire with a tougher one.

stopped in Cove Bike shop. I was in need of someone to help me put air in my tires as I was…read morestarting on a 2 hr ride. I couldn't do this my self because I am nurturing a frozen shoulder/injury. The gentleman was kind, gracious and helped me greatly. I would totally comeback to Cove bike shop for any of my cycling needs. thank-you so so much. I forgot the kind man's name. Saturday March 29/2026 Diane.

I have stopped in there on three different occasions in the past three years, when I have been, out…read morefor a bike ride and having a problem with my bicycle on route. I have had the same guy on each occasion NOT help me. I don't know if he is the owner or an employee, but whatever he is, he obviously has absolutely zero interest in being helpful. I'm not sure that he knows the front from the back end of a bicycle. Perhaps he had just smoked way too much on each occasion I happened to stop by...bad luck for me. He looks like he's crawled out of a very small dark hole. Now I really do not care what somebody looks like, honestly, I don't, but if they're completely useless and have no ability or even a modicum of interest in why they are there or what are they are doing... well you may ask the same question as me. How did you get this job and how did you manage to keep this job? Leads me to think that perhaps he is the owner, otherwise I can't imagine why they haven't fired him yet.. The most recent occasion I was there I was having problems with my brakes going down a hill. it was concerning enough that I thought I better stop this ride and get this looked into ASAP. Cove bikes were not far away, so I thought they'll be able to sort this problem out. The guy spun the wheel a couple of times, squeezed the brake lever, and said "it feels fine to me, can't see what's wrong with it." Honestly, that's all he did. He didn't look at the brakes. He did nothing but spin the wheel and squeeze the brake lever, that's it! I know I just repeated myself, but I can't believe that's all he did. Anyways, I left the shop, and I carefully rode back into Vancouver and I went to BiCi on Adanac. The guy didn't spin the wheel, he didn't squeeze the lever, he went straight to the brakes and had a look. what a concept! Turns out I had worn my brake pads right down. There was nothing left, metal on metal. He diagnosed the problem in five seconds or less! Problem solved and fixed, NO more problem! I really wish I could say something positive about Cove bikes. They've been there for a long time, and I hate to say bad things. Usually, I can find something redeeming to add. I certainly won't be going back there ever again. I'll walk home if I have to first. Maybe selling bikes is what they can do, but obviously repairing bicycles is not on the menu.

Super helpful, friendly staff, and a good selection of bikes with a medium-small selection of some…read morebike parts! Awesome shop!

I recently purchased an electric mountain bike from your store. I am pleased to report I got…read moreexcellent service while buying the bike. All my questions were answered thoroughly and carefully. I received alot of help in choosing the right bike for me. I never felt rushed. When I left the store my bike was all set up, sized and ready to go. Thank you for your excellent customer service. Vicki

Great bike shop! Excellent mechanics and very helpful. I have had many modifications done by…read morecrankys and I purchased a mountain bike from them. Great people to deal with.

Arrr, I wandered into Crank's Bike Shop seekin' a trusty steed o' two wheels, and by Blackbeard's…read morebeard, I found meself a vessel worthy o' the seven seas--or at least the bike lanes o' Langley. The crew be friendlier than a parrot with a cracker, an' they know their craft like a shipwright knows his keel. They tuned me old rustbucket till she ran smoother than a mermaid's song on a moonlit tide. Prices be fair, like a split o' treasure after a clean raid, an' they've a trove o' shiny new rides that'll make any landlubber dream o' adventure. If ye be seekin' honest work, fast service, and a crew that treats yer bike like it were the Queen's own galleon, then hoist anchor and set sail fer Crank's! Verdict: - Would plunder again.

best bike shop ever. Chris is very easy to talk to , He also…read moremake it happen for you ,highly recommended.

We were greeted the moment we walked into the store. All the employees we interacted with went…read moreabove and beyond for customer service. We would highly recommend this store to anyone looking for quality products and services.