I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

A few months ago, I brought my bike in to fix a slow leak in the rear tire and to find out how…read morethose new fangled thin ventiles worked to inflate the tire with my hand pump. They replaced the tube and recommended a protective strip around the inside of the tire to prevent thorn punctures. I rode it for a few months with the rear wheel having an annoying little bump with every rotation. I thought maybe that protective strip was bunched up a bit and would eventially straigten out. Instead it got worse and eventually the tube was pushed out from under the tire and displaced the tire so it started to rub once per revolution against the frame of the bike. I eventually had to half push, half carry the bike up to Trek from Marine Drive and Royal Oak where it got to the point where the bike was un-rideable. Trek very quickly replaced the tube and straightened out the tire so I could ride it home while they ordered in a thornproof tube for me. A few blocks from the shop, the tube exploded with a sound like a shot and the tire completely came off the wheel and was flopping around sometimes at right angles to the wheel. Meanwhile the remains of the tube was wrapping itself around the hub. It was mostly downhill to the nearest sky train station and the shop was closed by then, so I coasted to the Edmonds sky train station mostly on the rim. The next day, I stuffed the wreckage into the trunk of my car and drove back to the Trek shop and said please just fix it. A few days later, I got a text that it was ready to pick up. When I showed up, they brought up the bike and said they had to replace the rear wheel and put on a better tire which was thorn proof. The woman I was dealing with said there would be no charge and refused my offer to pay for the wheel since I did ride on it for a couple of km downhill. I'm very impressed with their integrity. The new tire and wheel made the 5km or so ride from the shop to home with no problems and no more of that periodic bumping which was so annoying on the old wheel and tire combo. I'm pretty sure they've learned from this experience and won't be offering that thorn-proof overlay on the tube anymore and will instead recommend replacing the tire with a tougher one.

I've been a few times now, it's pretty close to where I live. I've had my bike serviced here…read morebefore (flat tire etc.) and have bought accessories here. The staff here are pretty friendly and helpful. They have a decent selection of bikes and things but like most bike shops cuz of covid they can run out fast. They are a Trek store so that's what they carry the most and Bontrager. They used to take appointments online but I don't think they do that anymore. The store is a good size and clean, I believe they have two floors. There is lots of parking as well. Overall a good place to get your bike serviced and to get accessories......

A few years ago I went here a few times to ask for air in my tires. I figured they wouldnt mind…read morebeing a neighbourhood shop. He actually wanted to charge me for air . I mean are you kidding me ? Not sure how cheap someone can be . I won't go back to this store .

I walked in for a wheelchair tires replacement ( 2 units) with my spare tires since they don't…read morecarry them and they told me they will call before the end of the day! However, they found out that my tires are not the accurate size so I have to find replacements and took more than two hours to find and return to them! After less than an hour , they are already done, no more waiting till the end of the day! Cheers, Ryan for excellent service!

My bike gears were running rough. The first shop I took it to barely looked at it and wanted to…read morejust replace everything and charge $400, but at Edmonds I appreciated the different approach. Leon tuned it up, explained everything and showed me what he had done, and it only cost $60. I had it back less than an hour after I dropped it off and I really noticed the difference in the smoothness of the ride! He was kind of grumpy, otherwise it would have been 5 stars.

When I was young I used to go in here on weekends to drool over the lastest Marin or Norco line. I…read morerecall it being an organized, friendly, family run shop. Popped in recently for the first time since the 90's, and I have a few questions, like: What happened? Why is there a gas mask spray painted on your sign? Do you sell survival gear now too? Why are there old childrens bikes piled up outside? Why do you scowl at customers? Do you even have an account with a real distributor, because it seems from all the old packaging and junk lying around that you dont. Do you even actually know anything about bicycles or the industry? Cause it seems like you just don't care. Why did you take over this shop just to let it go to heck? Prime location, great neighbourhood, established brand. It boggles the mind. What a waste.

The technician was an hour late for the appointment and didn't advise us that he was going to be…read morelate. We had re-arranged our work day to be available when he arrived, so him being late caused problems. We booked the appointment for 3 bikes (1 gold, and 2 silver service packages). The technician arrived late and advised that the bikes should take 3 hours based on the service packages we chose. An hour and half later the technician advised he was done, and appeared to be in a rush to leave. He advises that the bikes are all in great working order and nothing needs any major maintenance or to be replaced. This is not true, but that's besides the point. The services we paid for, over $600, were simply not completed properly. Careless, rushed work.

While I was walking my dog, I ran into Alex and his Velofix van 1 block from my house. He was…read moreworking on one of my neighbour's bikes. I told him that one of the shifters on my bike would not click (i.e. shift). I had previously taken the whole shifter apart, soaked it in kerosene, doused it with WD-40, reassembled it, and it still would not click. Alex pointed out that my bicycle's bell was so close to the shifter that its strap was under the shifter and causing the problem. Who knew? I expected him to charge me, but he did not, which was another bonus. Apart from making me feel stupid (which was probably an inevitable part of the process) it could not have been a better experience.

This is a two floor store located at Metrotown. I came here looking for a sleeping bag. They have…read moretheir own branded sleeping bag and they are cheaper than the big brands like Mammoth etc. They sell similar items as MEC but the best part is their location is way more convenient than MEC. It doesn't cost money to join their reward program. I say good prices. The store is clean and well organized. They have other sporting equipment for sale. This is the first Decathlon in Metro Vancouver. I have been to a Decathlon in other places in the world before so this brand is not new to me.

I am not familiar with this brand. The space is very big, there are two floors, they have bikes,…read moreskiing, running, a small hockey section among other things. It is inside Metrotown. The prices are really good which makes me wonder a bit. You know what they say, if it's too good to be true.... Anyways, I picked up a bike cage and a water bottle for my bike. Time will tell over the long run about the quality but they seemed to be pretty good. There isn't much service, there was one girl out front answering questions but all the checkouts are self serve. Also I didn't see alot of employees around the store if case you needed help with an item. Anyways, I'm sure I'll be back to check out more of their products.........

Their website has booking appointment page and I did. But as I didn't receive any response, I…read moredecided to drop in my flat tired scooter. The store is occupied with high class, expensive scooters and hard to get in to the reception. But the serviceman was friendly and gave me some options and I was happy for the result. It took one night for pick up. I ordered to replace to solid tire ( not so comfortable honestly but this makers tube busted twice already) for long term use view. Total was $127 after tax

Friendly and knowledgeable service. I had a used scooter tuned up here and left feeling confident…read moreof its safety.

We are so excited this family-owned shop has opened in our community! We serviced our skis here…read morelast winter and we outfitted our entire family. This summer, we had our bikes serviced here and found some cool brands like Cotopaxi and Picture. The staff were helpful and knowledgeable and helped us make informed decisions. We will definitely be back!

In my experience, the salesperson at the ski shop named "JAMIE" was unprofessional, lacking…read moreknowledge about the products and displaying a dismissive attitude towards customer inquiries. This negatively impacted my overall shopping experience.