I recently took my bike in to the Bike Zone in South Surrey…read more The tune up cost around $100 After two rides the entire gear mechanism fell off into the spokes. When I explained what happened to the manager he could not have care less. Not even an apology let alone a refund. I suggest you avoid this store at all costs.

Finding a reliable competent bike technician is difficult, especially one in the White Rock area…read more The Bike Zone is now my go-to place for tune-ups and repairs. I'm really happy with the service, turn-around time and the people at the store. Thanks Bike Zone

Best bike experience EVER. Arranged appointment Friday for them to be there when I came by…read moreSaturday, a day they aren't necessarily open on at this time of the year (April 2013). Although an automotive mechanic type place, these awesome people (father/son) assemble and build electric bikes to order. With better than one-on-one care and attention, all and any questions I had we're answered (even those I didn't know to ask). And given that to visit the store for my car-less me, transiting here for me takes 90minutes easily BUT IT'S WORTH it. :) check em out. You'll be so pleased!

We bought an electric-assist bike that we just love. But the really most awesome thing was the…read moregreat service at this shop. These folks, Chad and Brian went way out of their way to assure a great experience for us, ordering special accessories such as locks and bike racks, etc. We highly, highly recommend this shop especially for the electric bikes, but also for exceptional service, you can't do better! R&K McT, Surrey

I was looking for a new bike and was online and I saw that they had the brand I was looking for but…read morenot the model. I called them and asked them about the bike and they said they didn't have the model but I could test ride another one of the size I was looking for. I went there the next day and they were super nice. I ended up test riding another model of the bike I was looking for and they said if I wanted to I could order the bike I wanted they could do it for me. I didn't end up ordering the bike there but I wouldn't hesitate to buy anything from there. The service was top notch. They have a big selection of bikes among accessories and apparel. There is free parking out front.

A great "old fashioned" service given. They are always so helpful and hey they have parts and…read moreaccessories...not like their "B**" competition in the area. Always helpful, thanks folks....

Great location right by Stanley Park. The staff was super friendly and the process to rent the…read morebikes was quick and easy!

Excellent service, Lyla helped us and was SO friendly. Prices were affordable and flexible (you pay…read morefor the time you use) and helmets were provided. I enjoyed doing the Stanley Park loop and felt very safe as someone who is typically nervous on bikes. My only wish was that I had rented gloves. Thanks Jo-E Bike Rentals!

best bike shop ever. Chris is very easy to talk to , He also…read moremake it happen for you ,highly recommended.

We were greeted the moment we walked into the store. All the employees we interacted with went…read moreabove and beyond for customer service. We would highly recommend this store to anyone looking for quality products and services.

Brought in my e-bike tire with a simple flat. I asked if I can get it patched. The guy said "e-bike…read moretire, yeah we can fix this piece of crap. In a couple days .. maybe" I said I will need it sooner so I will just take it. His response "Good!!" We've been Velocity customers for 20 years. That ended TODAY! Velocity I'm not sure if you care but you guys need to know who is representing your business!!

I live close by and have been there twice and I think that's enough for me, lol. Once last year to…read moreabout a bike tune up. I was new to road bikes and was asking questions about timelines for the tune up. I was told by the mechanic that it could take a week, maybe three depending how fast the other bikes go. Apparently some people had their bikes there for a month and if I didn't like that to go elsewhere. Fair enough. I left the store and got a tune up done elsewhere as suggested. This year, I went to Velocity out of convenience to pick up a shifter cable...$10!. Meanwhile MEC sells them for $4. I bought it out of convenience but didn't feel good about it. Location is good for me but it will be a last resort place for if at all.

I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

Top notch service . They did an excellent job to tune up my ebike and it was ready the next day …read more Quality personnel at this place !

Kyle was great. He repaired my road bike with a replacement wheel set and seat post, tuned it up…read morefor a very good deal thanks mark

Great bike shop! Excellent mechanics and very helpful. I have had many modifications done by…read morecrankys and I purchased a mountain bike from them. Great people to deal with.

Arrr, I wandered into Crank's Bike Shop seekin' a trusty steed o' two wheels, and by Blackbeard's…read morebeard, I found meself a vessel worthy o' the seven seas--or at least the bike lanes o' Langley. The crew be friendlier than a parrot with a cracker, an' they know their craft like a shipwright knows his keel. They tuned me old rustbucket till she ran smoother than a mermaid's song on a moonlit tide. Prices be fair, like a split o' treasure after a clean raid, an' they've a trove o' shiny new rides that'll make any landlubber dream o' adventure. If ye be seekin' honest work, fast service, and a crew that treats yer bike like it were the Queen's own galleon, then hoist anchor and set sail fer Crank's! Verdict: - Would plunder again.