Excellent spot, great team, amazing customer careread more

Brought in my e-bike tire with a simple flat. I asked if I can get it patched. The guy said "e-bike…read moretire, yeah we can fix this piece of crap. In a couple days .. maybe" I said I will need it sooner so I will just take it. His response "Good!!" We've been Velocity customers for 20 years. That ended TODAY! Velocity I'm not sure if you care but you guys need to know who is representing your business!!

I live close by and have been there twice and I think that's enough for me, lol. Once last year to…read moreabout a bike tune up. I was new to road bikes and was asking questions about timelines for the tune up. I was told by the mechanic that it could take a week, maybe three depending how fast the other bikes go. Apparently some people had their bikes there for a month and if I didn't like that to go elsewhere. Fair enough. I left the store and got a tune up done elsewhere as suggested. This year, I went to Velocity out of convenience to pick up a shifter cable...$10!. Meanwhile MEC sells them for $4. I bought it out of convenience but didn't feel good about it. Location is good for me but it will be a last resort place for if at all.

I can't recommend Cit-E Cycles enough! After a disappointing experience at another shop where we…read morewere told we would have a month-long wait for the e-bikes we wanted, we turned to Cit-E Cycles last Thursday. Not only did they have the exact brand in large frame size that we wanted on sale (and for less than the first shop), but Jason also managed to get them from the warehouse to the Langley store fully assembled in less than 3 days! We picked up our new e-bikes today, and the service just kept getting better. Danie assisted us with accessories, generously offered a discount, and helped us with a new bike rack we purchased. Their selection is vast, with a huge inventory of all different brands and types of e-bikes. Thank you, Jason and Danie, for your outstanding customer service. You've made us extremely happy and eager to hit the road on our new bikes!

I have a medical exemption for wearing masks. I have a letter. I was in the store for only 5…read moreminutes and it was empty. The manager scared me with his approach and judgement of me. He told me it didn't matter if I was exempt BC had new rules. I was shocked. And felt my trauma resurface. I left the store as I knew exactly what I wanted and had called in advance. My purchase was $1600. I went to my car and looked up the government of BC mask mandates. I was right to not have a mask due to my exemption and the manager lied. He discriminated against me. I wrote the owner to let him know how his manager treated me I order to help others. I don't want anyone feeling less than a person If you have a medical issue. The owner didn't even write me back. This store doesn't care about the health and well being of people. They just want money.

As it gets harder to find time to drop off my bike at a bike shop, the convenience of Velofix is…read morefantastic. Depending on what types of service I need I am only without my bike for a couple of hours. Guy is very professional and provides excellent service. I trust his recommendations and his work. I wouldn't take my bike anywhere else! Stew White Rock

We are so excited this family-owned shop has opened in our community! We serviced our skis here…read morelast winter and we outfitted our entire family. This summer, we had our bikes serviced here and found some cool brands like Cotopaxi and Picture. The staff were helpful and knowledgeable and helped us make informed decisions. We will definitely be back!

In my experience, the salesperson at the ski shop named "JAMIE" was unprofessional, lacking…read moreknowledge about the products and displaying a dismissive attitude towards customer inquiries. This negatively impacted my overall shopping experience.

The phone number is not a bicycle repair business.... It is…read moremine! Please....if you are out there, reading this, and you are the owner; you need to change your phone number. I have received hundreds of calls, and you have been losing business, or wondering why no one has ever called you.... Thanks!

From the owner: MechanixTrixs is a complete mobile bicycle repair shop. We specialize on road bikes, mountain bikes…read more, touring bikes, etc. We offer low prices and excellent professional service with over 30 years experience in the bicycle industry. Our services includes basic tune ups to complete overhaul, wheel build, and more. What makes us unique from a regular bike shop is that we come to you and fix your bike at your home, workplace, or take it back to the workshop for a more thorough service and brought back to you anytime and location with fast turnaround. Simply set up an appointment by phone or by completing our online form and let the rest to us. No need to ever load your bike into the car again. MechanixTrixs is also great for events, bike clubs, etc and is the official mechanical support for Blue Horizon Cycling Tours. Serving Vancouver, Burnaby, New Westminster, Tri-Cities and more...

very terrible, came and general check, just provide viewing. said can not…read more fix the engine, what .? then when come？ I still paid the full amount she request , but nothing done. worst ever, suggest , stay away

This company is not registered to work in many municipalities and the mechanic (Richelle) is not…read moreeven certified. I should have trusted my instincts when the first question she asked was, "...how much are you looking to spend to fix your bike?"... without even diagnosing the problem!! How on earth they have a perfect Google Review score is beyond me. Avoid.