A few months ago, I brought my bike in to fix a slow leak in the rear tire and to find out how…read morethose new fangled thin ventiles worked to inflate the tire with my hand pump. They replaced the tube and recommended a protective strip around the inside of the tire to prevent thorn punctures. I rode it for a few months with the rear wheel having an annoying little bump with every rotation. I thought maybe that protective strip was bunched up a bit and would eventially straigten out. Instead it got worse and eventually the tube was pushed out from under the tire and displaced the tire so it started to rub once per revolution against the frame of the bike. I eventually had to half push, half carry the bike up to Trek from Marine Drive and Royal Oak where it got to the point where the bike was un-rideable. Trek very quickly replaced the tube and straightened out the tire so I could ride it home while they ordered in a thornproof tube for me. A few blocks from the shop, the tube exploded with a sound like a shot and the tire completely came off the wheel and was flopping around sometimes at right angles to the wheel. Meanwhile the remains of the tube was wrapping itself around the hub. It was mostly downhill to the nearest sky train station and the shop was closed by then, so I coasted to the Edmonds sky train station mostly on the rim. The next day, I stuffed the wreckage into the trunk of my car and drove back to the Trek shop and said please just fix it. A few days later, I got a text that it was ready to pick up. When I showed up, they brought up the bike and said they had to replace the rear wheel and put on a better tire which was thorn proof. The woman I was dealing with said there would be no charge and refused my offer to pay for the wheel since I did ride on it for a couple of km downhill. I'm very impressed with their integrity. The new tire and wheel made the 5km or so ride from the shop to home with no problems and no more of that periodic bumping which was so annoying on the old wheel and tire combo. I'm pretty sure they've learned from this experience and won't be offering that thorn-proof overlay on the tube anymore and will instead recommend replacing the tire with a tougher one.

I've been a few times now, it's pretty close to where I live. I've had my bike serviced here…read morebefore (flat tire etc.) and have bought accessories here. The staff here are pretty friendly and helpful. They have a decent selection of bikes and things but like most bike shops cuz of covid they can run out fast. They are a Trek store so that's what they carry the most and Bontrager. They used to take appointments online but I don't think they do that anymore. The store is a good size and clean, I believe they have two floors. There is lots of parking as well. Overall a good place to get your bike serviced and to get accessories......

A few years ago I went here a few times to ask for air in my tires. I figured they wouldnt mind…read morebeing a neighbourhood shop. He actually wanted to charge me for air . I mean are you kidding me ? Not sure how cheap someone can be . I won't go back to this store .

I walked in for a wheelchair tires replacement ( 2 units) with my spare tires since they don't…read morecarry them and they told me they will call before the end of the day! However, they found out that my tires are not the accurate size so I have to find replacements and took more than two hours to find and return to them! After less than an hour , they are already done, no more waiting till the end of the day! Cheers, Ryan for excellent service!

I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

Have to seriously disagree with half the people below me - I've had nothing but great experience…read morewith the staff and the service here: I went in with a broken chain just as they were beginning to close and the owner, Steven, was friendly enough to stay open longer, check out my bike, lend me a beauty loner bike for the time being (just after meeting me) and had my bike ready by the following morning. I would highly recommend these guys to anyone!

We dropped by after phoning them first as I explained that my granddaughters handlebars had become…read moreloose. The bike was new and the shop where it was purchased was a distance away and the bike seemed unsafe to ride. Within 10 minutes they had the bike fixed and they refused payment. He was a very capable and nice young man. I hope they do well here in Hastings sunrise!

This is a two floor store located at Metrotown. I came here looking for a sleeping bag. They have…read moretheir own branded sleeping bag and they are cheaper than the big brands like Mammoth etc. They sell similar items as MEC but the best part is their location is way more convenient than MEC. It doesn't cost money to join their reward program. I say good prices. The store is clean and well organized. They have other sporting equipment for sale. This is the first Decathlon in Metro Vancouver. I have been to a Decathlon in other places in the world before so this brand is not new to me.

I am not familiar with this brand. The space is very big, there are two floors, they have bikes,…read moreskiing, running, a small hockey section among other things. It is inside Metrotown. The prices are really good which makes me wonder a bit. You know what they say, if it's too good to be true.... Anyways, I picked up a bike cage and a water bottle for my bike. Time will tell over the long run about the quality but they seemed to be pretty good. There isn't much service, there was one girl out front answering questions but all the checkouts are self serve. Also I didn't see alot of employees around the store if case you needed help with an item. Anyways, I'm sure I'll be back to check out more of their products.........

Great business. Great people. Great product. But the follow up service is suffering. Very Slow…read morereply to email or tickets. No one answers the phone. You get a voice machine stating they do not call back and ask people to log an online service ticket. Basically they are understaffed to support the simple questions from buyers. Also I am an electro mechanical engineer and their on-line install videos forget to include many steps. There are no paper instructions in the kits. Nothing!. Had to find a utube video from some else to solve the issue. So even though they tell you the instructions are on line, they are poorly done and incomplete. On the Good Side. They have resolved problems and questions when you show up at their door.

Prospective customers should approach ENVO and their retail subsidiary, EbikeBC, with significant…read morecaution. My experience with both the Veemo trike and the company's post‑sale conduct has been unacceptable. Four months after purchasing the trike, I have still not been able to ride it, and the company has shown little willingness to take responsibility for the condition in which it was delivered. Before purchasing, I was explicitly assured that I would receive advance notice of shipment, including a delivery date, and that the trike would arrive fully assembled and ready to ride. Neither commitment was honored. Instead, the trike arrived with multiple defects that rendered it unsafe and inoperable. These included: - A wiring connection too short to reach the display screen, preventing the trike from powering on - A brake disc installed backwards, with stripped hardware - An accessory power switch that did not function - Handlebars that rotated freely to the point of becoming vertical - Fenders that struck the frame, preventing the trike from turning When I reported these issues, EbikeBC insisted that the trike was "operating as designed." One representative even claimed that the fenders were intended to hit the frame during a turn--an explanation that defies basic mechanical logic. I requested a Return Merchandise Authorization (RMA) three times, as required under EbikeBC's own terms of sale. Each request was ignored or deflected. Instead of honoring their contractual obligations, the company advised me to revisit the initial setup to avoid "significant restocking and return costs." At EbikeBC's direction, I obtained a professional inspection from a certified bicycle mechanic. The findings were unequivocal: "At time of inspection, the vehicle was not delivered in a safe or ready‑to‑ride condition. Multiple assembly deficiencies were present, including critical steering and braking faults that would ordinarily be identified during basic final assembly and quality control checks. While several issues were corrected, functional defects remain that cannot be resolved without manufacturer intervention." Despite this independent assessment, ENVO and EbikeBC continue to insist that the trike was delivered in road‑ready condition. This position is not supported by the facts. After twenty‑eight emails, a formal inspection, and months of waiting, the trike remains in my local bicycle shop, unusable. Based on my experience, customers should be aware that once payment is made, meaningful support may be extremely difficult to obtain from EbikeBC and ENVO, even when the product arrives in unsafe condition.

I think this is by far one of the best bike maintenance shops in Vancouver. First off, they charge…read morereasonable prices for repairs and tune ups. These guy are honest bike mechanics. They always charge fair prices and if a new repair comes up, they will call you first to confirm the additional repairs before doing so. Scheduling is super easy, you can just call on the phone and they will tell you when you can drop it off. If it is a super simple repair like fixing a flat, usually you can just drop in and drop it off. I had my sexy gravel bike (see photo) and e-bike repaired here. Some bike shops are scared to touch ebikes, but this shop is one stop shop and does it. Just really happy with the fair pricing and great customer service. RAD cycles keep doing what you do.

i brought 3 mtn bikes for them to fix Taos 2.7, Nakamura Ecko 23 and Fila incline ( old bike)…read more they were able to fix all of them. so whatever the bike, they are straight forward and fair.. i would use them again no problem. i just wish they would open a little earlier.

Dropped into the shop with a friend few weeks ago and was really impressed with the shop. Had a…read moregreat selection of bikes, really cool accessories and the people were friendly, knowledgeable, but not overbearing!!

From the owner: Premium Road Bike Dealer. Cipollini, Sarto, Basso, Colnago,…read moreWilier, Lightweight, ax-lightness, 3T, Scott

Their website has booking appointment page and I did. But as I didn't receive any response, I…read moredecided to drop in my flat tired scooter. The store is occupied with high class, expensive scooters and hard to get in to the reception. But the serviceman was friendly and gave me some options and I was happy for the result. It took one night for pick up. I ordered to replace to solid tire ( not so comfortable honestly but this makers tube busted twice already) for long term use view. Total was $127 after tax

Friendly and knowledgeable service. I had a used scooter tuned up here and left feeling confident…read moreof its safety.

I have a Frey E bike I ordered from China It came with…read moreproblems and the supplier just ignored me I found it hard to find anyone to work on it But Richmond E-Bike were extremely helpful and said they worked on all bikes They gave me quotes for work to be done and I found them reasonable and the work was done very well They are just a joy to deal with and would recommend them very highly

I just bought a bike from there. Good selection. But most of all friendly service! I would…read morerecommend this place.