Great staff, very friendly and helpful. They took the time to help me with some gear failures I…read morehad. Really went the extra mile.

Exceptionally friendly and helpful group of people working here went the extra mile for me. Thank…read moreyou so much for truly great service and doing a great job. Christopher

I've been meaning to write this review and just got around to it. The staff here are THE best…read moreperiod. The First time I came in I needed a box to ship a snowboard, I assumed I would have to buy one, but they looked for me but couldn't find a specific snowboard box so brought me out some ski boxes tape and scissors! Mind you I had never been here or shopped here before I couldn't believe how gracious they were! Not to mention I had a friendly dog hanging around as I was building the box! So rad! The next time I had to sell some of my gear to pay a bill and the guy working in the gear section could feel my pain and gave me a really solid deal that he really didn't have to! This place is special In Bellingham and the people who work here have to be the best spirited team in any shop around town. So that being said if you want to have a good day looking for gear or selling or buying gear by a crew who truly cares your only place to do it is here. Thanks again. Mark

Wow, I was having problems with my new ski boots fitting properly. Megan took great care in…read moreadjusting my boots to my feet! It was well worth the cost. Megan's knowledge of the anatomical and physiological aspects of my feet was impressive. Go Megan!

I went here for the first time today after reading the Yelp reviews, which were mostly positive…read more I found the staff's assistance to be very good, even thorough. They didn't rush or pressure me. Prices seemed about average/reasonable. There were some items on sale. I would recommend this establishment to others. Well done staff members, it's hard to find good service these days!

Travel underwear is awesome. You wash 'em in the sink and they're good to go the next day…read more But if you discover that you didn't pack another pair immediately following said washing, well, you might be in trouble. I mean, yeah there's a Sears a decent stroll from the hotel but no grimy cotton skivvies will do. Never, my tender bits require advanced textile technology! So through the miracle combination of Yelp, Google whatever you guys call your transit stuff I make the trek from Robson to Broadway to Hillsound. Okay, there were a few other stops of places that didn't have what I needed. The point is I DID end up at Hillsound where as dude put it, there's a wall of my preferred make of wicky knickers, saving my [redacted] from all that humidity.

Great Services | Great Products $$…read more Climbers will be thankful to have this store in downtown Squamish. They have anything you need to rock climb and enjoy the outdoors. Great selection of climbing gear and books/guides, and their selection of climbing shoes is awesome! I've never heard of some of the climbing apparel brands before, like, E9, so that was neat to see that they carry a bunch of items. They have a couple racks for sale items, too. Like most outdoor shops, prices are pretty expensive. But, I think the two dollar sign is accurate. In the back is a little section dedicated to used gear. I didn't find anything that really caught my eye though. They offer crashpad rentals!! $20 for the Metolius and $25 for the Organic pads (per day). Pretty fast and easy process to rent: pick a pad, they hold onto your credit card info until you give back their pads (you can pay cash, too), and then upon returning your pad they'll cut up your card info. Chill store. Good resource.

Loved it! A tiny store PACKED with amazing gear, clothes, guide books, and a wall-filled with cams,…read morebeaners and climbing safety. I was also super impressed with how helpful and knowledgeable the staff is. I'll be back, and next time I'll pack less, buy more from these guys.

I always shop here whenever I'm in town! There's even a fella who understands how women's uniforms…read morefit different frames and helped me pick out a perfect line of work pants. (It's not easy shopping for uniforms as a gal sometimes). Amazing knowledgeable staff and a huge selection of gear. As a paramedic, they have way more than I could ever need.

I've spent a few hundred dollars shopping here over several visits. Every time I go in I get the…read morestare-down/gawk by who ever is behind the counter (until I break out the cash and buy something). I guess their target customer is a uniformed LE/FR with a gov funded bottomless account. Maybe with their new location opening, they will have more security cameras and keep track of us suspicious customers, but I now will buy online or go to another LGS. Helicopter moms could easily get employment here.

Let's say Walmart, Cabela's and an army surplus had a crazy 3 way and made a baby. Now this baby…read moremay never know who his pappy is. But you know for darn sure that baby came from love, acceptance and exceptional customer service. And times are different now. I saw on discovery channel and baby that had 2 biological dads!? Like a cat !?! Wow....Axe and Reel. You little 2 daddy miracle.

I found tactical pants that were selling at DS Tactical for $110 at the Queensborough Value…read moreVillage for $12.99! They are very good pants

Excellent collection of Tactical/Police gear. No surplus anymore or much by way of firearms…read moreaccesories. Equipment they sell is all top level. Service is on point. Shop is legit if a little disorganized. Thanks for keeping brick and mortor retail interesting. Bill

We popped into Urban Alpine to get fitted for skis. Last year we rented everything, so although we…read moreknew what size boots we needed, none of us really knew exactly what we wanted to buy. The bloke at Urban Alpine was soooo helpful! He spent quite a long time measuring and fitting boots for me, my husband and our friend. He wasn't pushy at all, and showed me a few different options. He also took into account our each of our skiing styles to recommend the best possible styles for each of us. In the end I bought some ski boots (I love them!) and he told me to come back after using them a few times to see if they can further improve the fitting. My friend found a really good pair that were more than 50% off, so he was happy too. My husband wasn't able to find any boots that fit him perfectly, but after the advice we received here, we have a better idea about what to look for.

I live two hours away from Urban Alpine, yet it is still my go to, and favourite ski shop. I have…read morebeen there multiple times in the last 3 years and bought ski boots, poles, skis, a jacket and a few small accessories. What brings me back? Well first off it's the prices and range of products. These products are largely focused on park skiers and boarders, but even if that isn't you, you can still find something. Prices are usually pretty good, especially in the off season. I have been to the turkey sale in Whistler at Thanksgiving 3 times now looking for fairly important purchases (first boots, then a jacket, then skis) and all three times I've ended up going back to Urban Alpine because of better prices and availability. The service is the best I have ever experienced in a ski shop, possibly the best I've ever experienced in any store. They always are quick to help you, and have knowledgeable and honest staff to answer every question. This is particularly nice, because the Whistler Blackcomb outlet store that is basically in the same strip mall, rarely has anybody that knows what they're talking about when it comes to skis. I have also asked on two separate occasions of they have a specific item, and when they didn't, they offered to order the item for me for no extra charge! I am always amazed by this store, and will always do my best to go there when I am in need of something ski related, even though it is very far away from me. I hope others do the same!

Totally unexpected reasonable response to shoes that wore out too early! I bought a pair of Keen…read morehiking shoes to replace a pair of the exact same brand/style I had been wearing for over a year (I wear out hiking shoes quickly) and the heel of the left shoe wore through after maybe a dozen hikes, leaving this hard plastic rubbing against the back of my ankle. I couldn't wear them anymore. Brought them into the store and they replaced them. That's real customer service. Why would I buy shoes anywhere else going forward?

What an amazing store!!! Walked in to just look around and left several hundred dollars later…read more Everyone is incredibly knowledgeable about sports and outdoor activities. The store carries all high end equipment and gear and a must go if you are in the market for anything outdoors related.

I wanted to return a men's top. The manager was incredibly rude. Accused me of washing the item and…read morethen retagging it. He was calling me a liar. Unbelievable. I've always liked their products but I'll not shop there again.

I am not an individual that does reviews but after the exceptional service I received recently at…read moreMEC I felt it was important that I do. I have been looking for hiking boots for months. It was very challenging as I have a wide foot and a very sensitive toe that could not be in contact with the boot. I have always had great service at MEC but Mitchell, who helped me, was EXCEPTIONAL! He had me trying on what seemed like every boot that he felt would possibly work with my foot He told me that he was determined to find me that boot and he finally did! His personality, work ethic and determination to find me a boot that would work was amazing and sorry but these days its really hard to find the customer service that Mitchell provided. THANK YOU Mitchell....I really appreciate all you did to help me...I ended up wearing them a lot because of the snow we had and they were fantastic! Wishing you all the best...Tracey!