The serpentine belt on my truck broke and I pulled into Mecca. Before i knew what the problem was I…read morebought some antifreeze at an auto part store close by. I told the guys in the store that I had just broken down. They seemed disinterested which was fine because i didn't need help. Later I went I to Juan's auto parts to purchase the replacement belt and the guys working there were super friendly and helpful . I left thinking about what a big difference good customer service makes. I'm in that area frequently and will definitely visit Juan's Auto Parts if I ever needed anything again. I'll also be referring to them.

During a family trip to the Salton Sea today, one of my brake caliper bolts came loose and fell…read moreout. We were on the 86, in the middle of nowhere, when it happened. The noise was quite frightening, sounding like the wheel was about to brake off. We pulled over, removed the wheel and discovered the caliper only had one bolt so the caliper wouldn't stay inplace. I tightened the one bolt,then drove 9 miles, real slow, to Juans Auto Parts. Both Chris and Issac were supper helpful. They found the proper size bolt for my caliper, let me borrow a socket and gloves, even gave me a bottle of water. I had the car back up and running in no time. Thanks Chris and Issac, you guys are a great staff for Juan's!

Most overpriced parts place!!! Something that would cost $10-$15 at Oreillys, he was charging…read more$65!!!!!! Absolutely insane. Do not go here!

Bonjour Mr Scott Fenton , the manager of Parts Authority in…read moreIndio is exceptionally professional and very friendly and never gives up to help the customer and to find a part or the rare mineral oil, and, always with a smile and a sens of humor It is such a pleasure to visit the store .Mr Issac is also very professional and gives great advice .It is a wonderful experience to be helped with efficiency and at this high level of professionalism. Both are the symbol of the United States of America and what means true work ethics There are simply the best !!! I recommend the Parts Authority in Indio 200 % Thank you so very much Mr Scott Fenton and Mr Issak Pierre Du Lat I am Pierre Du Lat and approve this message

We had a wonderful experience here! I want to say with Randy? I called because I'm not used to…read moredriving in the snow or using snow chains and he took a lot of time to talk to me about the conditions and helped advise me when best to drive to town. I was nervous to drive in the area, and I got off the phone feeling a lot better. Super grateful! Definitely would recommend them!

Well there really isn't any bad to say at all. The two gentleman that work here first off they have…read moreunmatched customer service. Every time I have gone into this store, one of them will be there and almost every time both will be there. Josh and Randy have enthusiastically helped me get what I need, and have the information as well in areas of my ignorance. They make you feel like you're part of the family. The few times I've gone in and they didn't have what I was looking for, they brought it up on the computer, as well as cross referenced it show me the different options, and literally had it there next day. Only one time did I have to wait more than a day for parts, it was two days!! It's rare to go into any store now days, let alone a car parts store, and be treated with so much respect, be worry free because of the knowledge the bestow upon you, get what you need, and leave with a smile because of the confidence these two instill into every person; also they tell some pretty funny jokes. All in all I highly recommend this Napa for your automotive needs, or if you just want to come in and be treated like family. Thanks Josh and Randy y'all guys rock! P.S. to whom this may concern, give them boys a raise!! lol

This is my go to auto parts spot, staff is always polite and ready to help you out. I was helped…read moreyesterday by Abram, great customer service. Thank you for being their to assist me. To the customer that was ahead of me and let me go ahead of you, Thank you.

Always helpful people working here. Always at a good price and the right parts…read more Also if you need to rent tools they have them

We were driving back from Cuyamaca and feared the usage of tire chains due to road conditions, we…read morecalled this Napa store and a lady answered the phone, AFTER HOURS, for us and spent the time to generously explain to us the best route down the mountain and assured us of driveable road conditions! Thank you Napa phone lady!

Great service & reasonable prices. We've ordered tires, & brakes/rotators. Parts arrived fast. Very…read morehappy with this shop.

They were the only company that was able to get a junk vehicle off my property the same day on the…read moreweekend.

Excellent customer service! Especially the handsome young man at the counter w/ green eyes! ;)read more

We used to love going here. Service was fantastic, n we could always get excellent help from…read moreCheryl. She's gone now so we've taken to ordering from online instead. Service is in the gurgler now. They really need to hire more competent people. Last few were absolute twinkies, without the cream filling. Given wrong parts 3x. Maddening.

After going on line to find some particular parts and it stated that this store had the items in…read morestock, we took a drive there only to find they did not have any of the parts in stock. The time it took us to get there and the gas was just wasted. Very disappointed! Although, the staff once we arrived were helpful and told us we should have called first because the misinformation online.

They are very helpful and professional. They can help you solve your problems. I really appreciate…read morethat they helped me find the parts I needed, including the filter and the battery.

Jacob was very nice and he was quick to help me and get what I needed. But then the issue came up…read morewhere I wanted to buy a product that was on a buy one get one free. They only had one bottle on the shelf so I asked if I could take advantage of the buy one get one free pay for it now and when their next shipment came in, they could give me an IOU and I would come in and pick up the second bottle. They told me they could not do that. I thought that was absolutely hilarious. I asked him to ask his manager, but his manager walked up to the next register and just started taking people in line behind me. So I put the product back paid for the original product that I intended to get when I came in and any after sales were history. Now I know why my sister always goes to Napa. They would have at least given me a rain check Giving one star because the store was clean and one star because Jacob was nice and friendly. The other three stars are negative one for the manager negative one for not having inventory and -3 for not giving people who are not in management authority to do something so basic. Inconveniencing your customer is not the way to do it. I don't know if they're aware, but customers are what keep your doors open. Denying sales is asinine.

I just want to say, these guys were a pleasure to work with and I appreciate their help and…read moreprofessionalism in handling my cargo van's final resting place. It was a mess I got myself into, but the van will be at peace now. RIP ol' friend.