Our truck battery was dead and I believe his name is Tim, older gentleman, with long hair, went…read moreabove and beyond to help us with our battery. Not to mention he was the nicest and most courteous man. He helped us with all our needs. If you go there I hope you get to experience him and his professionalism. THANK YOU TIM (?)

Had an issue with my car had to take it to the car dealer. The car dealer said the battery was bad…read moreon a brand new battery. Brought it into the store they tested. It said it was good but knew I was gonna get a hassle from the dealer and replace the batter for me under warranty what great service

I was looking for cabin and engine air filters today. A staff member, Crystal, immediately greeted…read moreme as I entered and asked me what I was looking for. She then looked up the parts, confirmed the selection with me and then retrieved them. I was in and out in 5 minutes with exactly what I needed! I will go back again! Excellent customer service.

Huge selection of auto related products. Good help finding what you need…read more I needed car care products like finish enhancer.

My ongoing search for a good mechanic led me here. Seemed to be OK the first time around, but when…read moreI got a tire pressure light the next day, they were dismissive and claimed the issue was that I had a "German Car." Sorry guys, I've moved on.

This place has a great reputation so I took my car in for a minor repair. They couldn't take me as…read moreall the bays were full. Turns out you cant make an appointment as it is first come. They open at 8am. There is no waiting room. Have someone pick u up.

With the extreme summer temperatures in the Coachella Valley, the last thing anyone wants is for…read moretheir car battery to fail. This morning, I noticed my car was having battery problems, so I immediately went to the NAPA Auto Parts store in Indio on 45650 Fargo St, Indio, CA 92201. I was assisted by Bert, who helped me choose the best battery for my vehicle. From the moment I walked in, Bert was enthusiastic, knowledgeable, and genuinely eager to help. He patiently answered all of my questions and demonstrated a high level of professionalism that made it clear he enjoys his job and takes pride in providing outstanding customer service. Employees like Bert represent NAPA Auto Parts at the highest standard. His positive attitude, product knowledge, and commitment to customer satisfaction turned what could have been a stressful experience into a very pleasant one. Bert deserves to be recognized by his immediate supervisor, his colleagues, and NAPA Auto Parts corporate leadership for his exceptional customer service. It is employees like him who earn customer loyalty and reinforce NAPA's outstanding reputation in the community. Thank you, Bert, for your excellent service!

They solve my problem. Four young men working pretty hard to solve many customers problems will use…read morethem again

Bought a car battery that failed Returned to the store and…read moreBenjamin retrieved and replaced the battery in 113 degrees. Unexpected great service. Thank you.

A well organized store with helpful and knowledgeable staff. I've been there twice, was greeted by…read morestaff immediately and brought right to the products I needed. They make it very easy.

I should have read the reviews before I wasted time trying to reach anyone at this dealership. I…read morewas calling to schedule service but the phone receptionist transferred me over to Hyundai's service writers. That service writer fumbled around trying to find the correct extension to transfer me back to Mercedes. After several minutes, he finally came back on the line and transferred me to someone over at Mercedes (presumably) but it was a voicemail. Left a message but after 45 minutes, I called the dealership back again and asked to speak to an AVAILABLE service writer. She simply just transferred me and I got another voicemail. Forget it Palm Springs Mercedes Benz, it's not worth the aggravation working with you guys!! I called Mercedes Benz of San Diego. They answered the call right away and I was able to schedule service that works for me on my next trip down there. They've always treated me well in San Diego and should have called there first but Palm Springs was close to this home. I've not had much luck ever with Mercedes Benz of Palm Springs. Always disappointing.

This dealership has some of the worst customer service I've ever experienced…read more I bought my vehicle at mercedes-Benz of Ontario.. But being that I live in Coachella Valley, I was looking for a dealership closer to Home well.. They kept my car over 17 days. Did not fix the issue that I had. Took it to Ontario. They fixed it within two hours. Plus gave me a rental. A year later, I'm trying to get an estimate for a windshield repair. I was sent to voicemail over 6 times! I finally get a call back from a Jessica ( great customer service by the way) who tells me she will send me over to service dept. Talk to them and he tells me Mercedes does not have any windshields either here in United States or Germany. Called my advisor from Ontario. They have my windshield in stock and will be replacing it next day. Wow... I will be taking my business to Mercedes-Benz of Ontario, where they go above and beyond to help

What a shop! Family that treats others with respect and stands behind each others. A true blessing…read more My mother which is elderly been going there for as long as I can remember, and talks highly about the fact that she is taken care of. I'm a mechanic but I'm in Virginia, and being the son I talk to her and when she has questions about her cars I tell her go see them, price is fair but the quality of work and how much they take care of her is most valuable. I talked to Brandon the owner and truly a man that works hard and treats customers as family and I see why he busy. God bless you and your family and everyone that works there, and all customers that go there. Stars are angels from heaven.! Keep serving my brother

Cleanliness bathroom ever an auto shop and a wonderful group of mechanics that are knowledgeable…read moreand certified ASE mechanics and family owned. Chuck , the owner is very approachable and knowledgeable and will answer all your car problems. It's my too for car questions and issues. Prices are reasonable for hourly charge, check them out, their worth the visi

Anthony and the crew did a great job with my repairs. Very…read morefriendly and professional at an affordable price. Definitely recommend and will be back for sure when needed. Thanks!

Thank you to the amazing guys at Big O!! We blew 2 trailer tires 50 miles out in the desert. We…read morewere able to make it on 2 spares to this Big O that had our trailer tires in stock! No one else around had our tires available. The closed at 3pm and we arrived at 2:55 pm! The guys had all waited for us. They all came out, quickly changed the tires and we were able to get home. So thankful for good people!