This place has a great reputation so I took my car in for a minor repair. They couldn't take me as all the bays were full. Turns out you cant make an appointment as it is first come. They open at 8am. There is no waiting room. Have someone pick u up. read more

This is an outstanding and highly ethical auto repair shop. I highly recommend them for anyone in the Palm Desert area, they are busy, so be sure to call ahead to find out the best time to bring your vehicle in, once you arrive you will be able to tell what a highly organized and professional auto repair shop this is. I highly recommend them! You won't be disappointed! read more

John loves cars and his shop shows it. He can fix almost anything and the shop is efficient, polite, reasonably priced and has a small, home town shop vibe. I wouldn't take my cars anywhere else. If your car has an issue, take it to John. You will not be disappointed. Highest recommendation. read more

I have a major complaint. They r always too busy. We've used them for years, but they're always booked out. Takes awhile to get in. Don't plan on a quick fix. Great guys. Fair price. Good work. Just too darn busy. Maybe it's a quality control thing. Wtv u do, don't use Pines to Palms as a substitute; they misdiagnosed our prob. J&E is terrific but in high demand. read more

Easy drop off and pick up, excellent pricing, service and honest business. Highly recommended as a new full time resident of Palm Desert.

Great customer service always takes care of us. Highly recommend you bring your vehicle here. If you want it done right and in a timely manner. Cheers!!! read more

Husband, wife run the business. He's super nice and fair. My son and sister also take their cars to him. She's nice too lol you'll get great work done here and a fair price. read more

Been taking my car there for a few years now and that is the only place I will now take my . Vehicle. They recognize me by now and use my name. They also make me feel welcome by small talk and it's meaningful. They're not just small talking to make you feel like they have to make you feel like your valued customer. they treat you like a family member and they are a family business. Pricing is reasonable. I've had alternator work and transmission work. My little Toyota is returned to me feeling like it's brand new . Service is quick you drop your car off and they usually end up calling you within a day to tell you it's . They have picked me up and dropped me off when I didn't have proper transportation. And they've been generous to let me store my car an additional day until I could pick it . The only drawback is that there is not a lot of space there. All the AAA tow truck drivers no John very well and they always recommend them. I have been a AAA member since I can remember and I value every recommendation they have . My son-in-law used to own his own mechanic shop and had to use JNE for my daughter's vehicle and he said they were awesome and that started me to use them. read more

I have lived in Palm Desert for only 4 years and I am one of those people who ,once I find a mechanic I trust, I am dedicated to him forever. So I have been driving back to Riverside for our vehicle's services. It looks like I can stop doing that as I feel like I have found that place and mechanics that I like and can trust. I have a 1999 Ford f-250 that I rarely drive but began having some problems with it running properly. So I had heard about J&E and decided to give them a try. I found them to be caring, honest and willing to go out of their way to fix problems and make things right without going overboard. I will no longer have to drive to Riverside (although I do kind of feel a little bit like a traitor read more

Im not a customer but today I stopped in the middle of the road to help an elderly man because his car had suddenly stopped. I helped him get his car running again and i stayed with him to calm him down because he was anxious and very scared it would happen again. I could tell he was freaking out because he couldn't figure out how to unlock the door from the inside, his age is most definitely catching up to him and you don't need to see him to know that. Anyway, he called this shop to ask about coming in and I don't know who picked up the phone but that person was being a legit asshole and very condescending for no reason, I heard the entire conversation and there was no need to talk to him like that. I know not a single normal person would like someone talking to their grandpa or elderly father this way. At one point the gentlemen passed me the phone and as I was explaining the situation I got the same treatment. I personally don't care for how he treated me but have some damn respect for your customers and elders, I don't care how annoying you find them. Whoever was on that phone was very unprofessional and I really hope he takes my advice and goes with somebody else. read more

Great, Great, Great service at a reasonable price. Yelp wants 85 characters to post, but nothing more needed.

Way overpriced.. wanted to charge me $440 to replace six spark plugs on my car and I had the spark plugs.went to another shop and they charged me $300 never again. Will I do any more business with John read more

SUV had not been started up in more than six months. Always, if I had a bankroll, I would give it to John & Dee to hold. John said don't need to do anything. I told him that, nonetheless, I want an oil change & new battery. Now, a few weeks later, my old vehicle feels better than if just drove off of showroom floor. Everything has been tightened, tweaked, & topped off. Detail, detail, detail. John & Dee are irreplaceable. "I've got a guy." read more

This auto place is amazing! The owners are the nicest people I've met in the Valley and they do awesome work don't over charge. Example I was given a price from another mechanic shop of $3000 to fix my A/C fans and this auto shop did it for $600 out the door! I will refer this auto repair shop to many others as the service is impeccable and clean nice owners too! Thanks John you are the best! read more

I have been bringing the company vans and trucks to John and Dee for many years. There team returns my vehicles in a timely manner. Another thing I like is they fix it correctly the first time. I have also taken my personally owned vehicles to them and the services is just outstanding from oil changes to changing fluids to new brakes, you name it they've been able to help get my vehicles back on the road. It is very comforting to know that I can drop my vehicles off to the shop and I don't have to worry. read more

I called J & E last night and they were able to check out my brakes this morning. They inspected my brakes, gave me a very reasonable quote, and got the job done in just a few hours. Great service and price. Thx! read more

You wont find a more Honest Automoitive Shop anywhere. The work is done right the first time. I wont take my cars anywhere else and I have a variety of cars from old to new and this shop always comes thru for me.. its so refreshing to find honest mechanics. 5 out 5 stars read more

If you ever need an honest no upsale just great service shop this is it. Was in the automotive business for many years. Real breathe of fresh air to be treated like a human. read more

I highly recommend J & E for anyone looking for a reliable and top-notch auto service. From start to finish, their professionalism and expertise were evident. The garage itself was impeccably clean and organized, reflecting their commitment to quality and professionlism. I highly also recommend J & E for their integrity and superior workmanship. They also don't over charge. read more

unprofessional and rude. the ac on my car went out and i got it second hand from my dad, they "fixed" it in 2019 and said that it just gets worn from over time, of course things do, but not a whole new ac system after 5 years. treated me like i don't know what i am talking about. not worth time, money, or effort. read more

Honest and knowledgeable! I have taken all of my cars to John for years based on a recommendation of 2 colleagues who have gone to him for years. Prior to my daughter driving cross country we took her car to J&E for repairs and it that 2011 Sentra is still driving like a dream and this father has peace of mind. read more

Honest, reliable, and trustworthy. Above everything, good people! I was treated very professionally and kindly.

Amazing service. Was our first time there, and they are simply great! We did have to make an appointment, but it was so worth it. They are reasonably priced, honest, and trustworthy. Now we wouldn't take our cars anywhere else! read more

I wanted to share my experience with this great, family owned business. I was coming in to town for just a day and needed my battery terminal connector replaced. I called just the day before and they told me to bring it by in the morning and they would work it in during the day. Just as promised it was completed well before I needed it at a very reasonable price. Highly recommend the team here for your mechanic needs. I know I will be back if anything else comes up. read more

Just plain good people. Helped me out of a bind. Good pricing. Highly recommend them

Needed to get our truck serviced during a long road trip and J&E could not have been more accommodating. John fit us into the schedule on the spur of the moment and the work was accomplished quickly and correctly. The shop is neat and clean and very professional feeling. Highly recommend this place! read more

John the owner is awesome, his prices are great and he tells me honestly what is going on with the car unlike the dealership. I recommend this place for your maintenance needs. read more

Honest, hard working and ethical people are hard to find. I have lived out in the desert for 10 years, and I finally found one! It is here folks. I got an estimate for some work to be done on my 2003 GMC Yukon due to an engine light. One place wanted over $2000.00 for that plus a tune up. I took it to J & E - without disclosing my previous estimate, and he came in at $650.00! Call with confidence! read more

We've had great experiences with J & E. They are reasonable and very honest. Making appointments is easy and they get the work done in a very timely manner. They're always willing to go out of their way to help you. Best automotive repair experience in my 61 years! read more

I used to have a business next door to J & E and the guys were always so friendly, so even though I've moved down the street, I decided that I would go there when I was having major problems with my truck's AC, etc. I had to change out the evaporator, heat box, coils, etc. which was pretty costly. Since my husband was on hospice and I was really hurting financially, John did everything he could to work with me and help me out. I can't believe I forgot to do this review months ago when John worked on my truck, but I'm having another issue now which reminded me and I intend to take my truck back in there this week. I got top-notch service from them before and I'm sure I will again! read more

What a wonderful family owned and operated business! Its hard to trust any mechanic when you have no knowledge of how anything works. I feel reassured when i bring my car to J&E, they are not there to price gouge you and they keep in constant contact. They also do a great job explaining the issues so a non-mechanic can understand. I called and had my car fixed the very same day, the price of parts and labor was very fair. My father took all of the cars here for years and years before i could even drive, i plan on continuing that tradition! I would highly recommend this business! read more

My son has sworn by these people for years. Being a college student, a server, and a single dad, they have been super with him and he wouldn't dream of taking it anywhere else. I decided to give John a try for a small problem I was having when I needed to get my car smogged. Very knowledgeable. Car cleared with no problem. His place is packed whenever I go in there. Meantime the guys next door never seem to have anyone in there and they always seem to be looking for something to do. So glad my son knew about this place. read more

The worst !!! Please be careful!!! My family has been going to this shop for years since I was a kid until they "worked" on my first car .. Car was running when we got to the shop but over night decided not to work .... Only to find out they took a relay out, that would explain the sign they have that says " we are not responsible for lost or stolen property " Untrustworthy scamming mechanics !!!! read more

Our truck had mechanical issues on our way through Palm Desert on vacation. We called and they told us to bring it right in even though it was toward the end of the day. Amazing group of people! They got us on the road towards our destination. Can't say enough about them or the service. I highly recommend J & E automotive!!! read more

Amidst all the positive reviews here, I feel compelled to give my cautionary tale about J & E. We had been loyal customers for many years and thought they were straight shooters until... We brought our car in because we noticed a very strong gasoline smell. They advised us that it was a $1,200 job of replacing the fuel injectors. So being the trusting fools we were, we went ahead with their diagnosis and had the work done. Fast forward a week. The gasoline odor returns, just as strong. Turns out the gas cap's rubber seal had cracked and when the tank was full, gas was escaping causing the smell. A $7 gas cap was all that was needed....no, my mistake, it was a $1,207 gas cap. Yes I should have checked the gas cap, but we trusted them and honestly, I just didn't think of it at the time. But that's no excuse for fleecing us. Thanks J&E. NEVER AGAIN. Yes they are capable mechanics, but are they honest? I have serious doubts about that. We will never return. Hope that $1,200 was worth it fellas. read more

We had gone to J &E for many years. I liked the original owners. Happy all the previous reviewers had such wonderful results. John worked on my car for the cost of over $1,000 and never found the problem causing it to die in traffic. He just threw up his hands, never offered to refund any of the money. He volunteered to buy it from me for $100 and work on it for himself in his spare time. In frustration, I sold it to somebody else for practically nothing, but more than $100. John will never get his hands on another car of mine. Incidentally, the person who purchased my car repaired it himself. read more

J&E Automotive is an awesome, family-run business. John and Dea are an absolute pleasure. They are a very fair, trustworthy, efficient and knowledgeable team. Not only do I take my personal vehicle here, the company I work for also uses them for maintenance on our fleet. It's always an all-around great experience going here. And, it's a bonus that most of the time, Dea brings one of their sweet little dogs to the office. I highly recommend J&E for all of your automotive needs! read more

My wife and were on vacation from Sacramento coming into the Rancho Mirage/Palm Springs area. On the way down we began experiencing some severe car trouble but managed to make it safely into town. We didn't know of any repair places in the area but J&E came highly recommended so we thought we would try them out. We couldn't have been more impressed! They had amazing customer service! John was incredibly helpful and found the part we needed that very same day. They were able to get us into their line up right away and even dropped us off back at our vacation home during the repair AND picked us back up once the repair was completed (which only took a few hours!)! They are fairly priced and incredibly fast and helpful. Because of J&E, we didn't miss out on a moment of our planned vacation. read more

My car was having trouble starting on our way to Indian Wells and we found this place and read about it on Yelp. John and his shop had great reviews and they were right!! This guy is legit, fast and very friendly! We were two young girls that know nothing about cars and there is always the fear a mechanic will take advantage of one's lack of knowledge on vehicles. We left my car with John and his wife Dee gladly gave us a ride to our hotel as well as picked us up a couple hours later when it was convenient for us. They were both VERY friendly and John is an honest man. It turned out just to be my battery and he cleaned out some cables for less than $150.00. These are good people and you can trust your car with them! Don't hesitate when you are in need of car service to take it to John! He is a long time local in Palm Dessert and all of his work and parts are supported and honored through Napa Auto (every city as at least 2) so you are covered once you leave town! I will be back, but it will be to say hello to John, Dee, Little Bit the dog and her dog Samantha. I felt like I left with two new friends :) read more

Fast service with great results. friendly, professional, responsible & respectful customer service with reasonable prices. I am very satisfied as a customer who had an accident and required both body and mechanical work; who is really anal about my vehicle. read more