They were the only company that was able to get a junk vehicle off my property the same day on the…read moreweekend.

Excellent customer service! Especially the handsome young man at the counter w/ green eyes! ;)read more

Most overpriced parts place!!! Something that would cost $10-$15 at Oreillys, he was charging…read more$65!!!!!! Absolutely insane. Do not go here!

Bonjour Mr Scott Fenton , the manager of Parts Authority in…read moreIndio is exceptionally professional and very friendly and never gives up to help the customer and to find a part or the rare mineral oil, and, always with a smile and a sens of humor It is such a pleasure to visit the store .Mr Issac is also very professional and gives great advice .It is a wonderful experience to be helped with efficiency and at this high level of professionalism. Both are the symbol of the United States of America and what means true work ethics There are simply the best !!! I recommend the Parts Authority in Indio 200 % Thank you so very much Mr Scott Fenton and Mr Issak Pierre Du Lat I am Pierre Du Lat and approve this message

Auto Zone helped me find the right Air filter and coolant for my Honda, and they even changed the…read morefilter and added the coolant; I only paid for the goods, not the service. How refreshing to see a business go out of their way to help their customer's. 5 star rating for this business!

Jacob was very nice and he was quick to help me and get what I needed. But then the issue came up…read morewhere I wanted to buy a product that was on a buy one get one free. They only had one bottle on the shelf so I asked if I could take advantage of the buy one get one free pay for it now and when their next shipment came in, they could give me an IOU and I would come in and pick up the second bottle. They told me they could not do that. I thought that was absolutely hilarious. I asked him to ask his manager, but his manager walked up to the next register and just started taking people in line behind me. So I put the product back paid for the original product that I intended to get when I came in and any after sales were history. Now I know why my sister always goes to Napa. They would have at least given me a rain check Giving one star because the store was clean and one star because Jacob was nice and friendly. The other three stars are negative one for the manager negative one for not having inventory and -3 for not giving people who are not in management authority to do something so basic. Inconveniencing your customer is not the way to do it. I don't know if they're aware, but customers are what keep your doors open. Denying sales is asinine.

With the extreme summer temperatures in the Coachella Valley, the last thing anyone wants is for…read moretheir car battery to fail. This morning, I noticed my car was having battery problems, so I immediately went to the NAPA Auto Parts store in Indio on 45650 Fargo St, Indio, CA 92201. I was assisted by Bert, who helped me choose the best battery for my vehicle. From the moment I walked in, Bert was enthusiastic, knowledgeable, and genuinely eager to help. He patiently answered all of my questions and demonstrated a high level of professionalism that made it clear he enjoys his job and takes pride in providing outstanding customer service. Employees like Bert represent NAPA Auto Parts at the highest standard. His positive attitude, product knowledge, and commitment to customer satisfaction turned what could have been a stressful experience into a very pleasant one. Bert deserves to be recognized by his immediate supervisor, his colleagues, and NAPA Auto Parts corporate leadership for his exceptional customer service. It is employees like him who earn customer loyalty and reinforce NAPA's outstanding reputation in the community. Thank you, Bert, for your excellent service!

They solve my problem. Four young men working pretty hard to solve many customers problems will use…read morethem again

Terrible customer service from Ariel, he stopped helping a couple at the cashier to fulfill an…read moreorder for someone that walked in and requested his items instead of waiting in line.

I'm a firm believer in posting good and bad reviews. I'm also a firm believer in giving shout outs…read moreto people that really go the extra yard. So this is a great big shout out to Raul Escobar. Raul works at Car Quest in El Centro and he deserves something special for being one of their best employees. He always knows what your car needs when you ask him a question. He did me a really big favor by waiting till the last moment to close the store on Saturday. I will never forget this extra effort on his part. Whoever is the Regional Manager for this store needs to hire more like him. Thank you again for your great Customer Service. I will be back because your service and prices are way better than the other parts stores in El Centro.

I went to the Auto Zone in Indio, CA on Jackson Street and Gabriel was WONDERFUL! He helped me…read moreright away to order a tail light -- the whole housing, because I'd broken it -- and he replaced the bulbs for me because they were broken too. So the light fixture works now, except we're waiting for the housing because it's on order. Gabriel was perfect, and so kind. He showed me how to take the old housing out and put the new one in when it comes. It's easy, but I'd have never figured it out.

Benito , employee of the day , thank you so much for your help , professional service and support…read moreyou are a great employee thank you

I came in desperately needing a battery. Lucky for me they had what I needed. At first things were…read morea bit rough (not due to them) because my battery terminal was being extremely difficult to remove due to age, heat, and corrosion but the super dedicated employee Josh didnt give up, he kept at it with cleaner and time and patience until slowly but surely it came off without any damage or anything which he warned me was a reason he wasnt sure he could do it. But he did! Saving me time and money that I cannot express how much I appreciate! Also he made sure I got the right size battery! I am so eternally grateful to him, I know it may seem small but to me this made my whole day so much easier and better! I will always remember this and this Autozone for this service. Thank you Josh!

Unfortunately I won't be returning to this Autozone after being a long time costumer here. Went in…read morefor help with a headlight and they're apparently not allowed to check or change that for costumers anymore. Also said they're not allowed to disclose why they can't, which is odd since I was there three months ago and had that same headlight replaced by a worker. Also couldn't pull up my account to check or exchange that same headlight since AGAIN it was brand new three months prior. Also went back in after repurchasing the bulb for a refund in which yes it was opened they also denied me of that as well. Ended up going to La Quinta Autozone where they both checked my headlight AND gave me a refund without hesitation. I don't know if your staff just doesn't want to work or let alone go outside because of the heat but they chose to apply and work there no one forced them of that. :)