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    Rubber too short

    In July we had a bed cover installed on our new truck. Took it back in November, one of the rubber seals was short, leaked when it rained. Lowell tried to pull it over, it didn't stay. Called and talked to them, never got an answer. Went by in December, they once again tried to pull it over with pliers and damaged the edge. They gave me the number of the manufacturer and told me to go direct, they couldn't help. I called the number, took all of 5 minutes for them to tell me what to send email them, it was covered under the warranty. I emailed them, took another 5 minutes for them to respond and let me know they were sending a replacement cover. WHY COULDN'T VESSCO TAKE 15 MINUTES AND SOLVE MY ISSUE!?!?! The manufacturer didn't understand that either. Got my new cover and installed it ourselves. Spent $3,000 with them and they couldn't handle a warranty issue?? Never will go there again.

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    2 years ago

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    2 years ago

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    1 year ago

    Extremely pleased with the customer service I received from them. Product works exactly as it should. Thank you!

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    3 years ago

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    4 years ago

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    8 years ago

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    10 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    Ask the Community - Vessco

    Review Highlights - Vessco

    I came back this afternoon and was SO HAPPY with the bed rug, cover and hitch that Lowell installed.

    Mentioned in 7 reviews

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    Shottenkirk Desert Lexus - MY NEW USED CAR 3

    Shottenkirk Desert Lexus

    (11 reviews)

    Visited this dealership on Friday 03.06.26 to look at a IS350. Also looked at several other…read morevehicles. Spent about 30 minutes on the lot. No one came to greet us. Also noticed all the cars had a $2495.00 adder for "Appearance Package". No other customers on the lot. Needless to say, we left. Will not be returning.

    Another day, another terrible Lexus dealership. My car battery kept dying and AAA suggested I get a…read moretrickle charger. I purchased one from an auto store and brought it in to have them show me how to properly attach it. Johnny helped us out or should I say didn't help us out? First thing he did was claim that the charger I bought for $30 wouldn't work and I would need to buy a $125 charger from them. Luckily I know better and didn't fall for his BS. When we asked him to show us how to attach it, he stated the only way to do so was through the actual battery in the cargo hold. I have another car where the battery is in the back but you can attach the trickle charger to the posts under the hood. When I asked him if this was possible he said no. I didn't believe him so I asked again to confirm and again, he again said no. I called another dealership in the city and they informed me that while it's best to attach it to the battery in the cargo hold it's of course possible to do so under the hood. I was sadly not surprised Johnny blatantly lied to me. It was clear he was full of it as soon as he tried to upsell me a charger that was 5x the amount I paid elsewhere. I love my car but with service like this I'll think twice about getting another Lexus.

    Vessco - autopartssupplies - Updated May 2026

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