I love to give give-star reviews, but I can't this time. In fact, if not for a helpful and friend…read moreclerk, I would give a one star. But, the clerk, Angel, was helpful and a pro. The online portion of my experience gets a solid zero stars. My online order was not sent to the store. I received the email with the information, but the store apparently didn't I ordered a battery online. I chose to pay in-store and received the order number and cost in an email, along with the store information. I hadn't heard anything and called the store, who didn't have record of the order. I went to the store with the order number and a very helpful guy, named Angel, started looking. While he was looking, I found the battery I needed on the shelf. When I went back to the counter, Angel had gotten help from his boss. As soon as I said I had the order as a pay in-store, he replied "oh that's why we don't have it." And walked away, leaving me with Angel. The store had great parking, but could use some friendliness training.

Absolutely trashy service. Earning the hate everyday. Disrespectful employee. I've been here 6x's…read moreas I work in cars for people. Every time I come here it's the same trash. No longer coming here for any of the people that need me to fix their cars. I will go out of my way go else where to shop. I'm done.

I was looking for cabin and engine air filters today. A staff member, Crystal, immediately greeted…read moreme as I entered and asked me what I was looking for. She then looked up the parts, confirmed the selection with me and then retrieved them. I was in and out in 5 minutes with exactly what I needed! I will go back again! Excellent customer service.

Huge selection of auto related products. Good help finding what you need…read more I needed car care products like finish enhancer.

The staff at O'Reilly's are top notch. Great you immediately and get you exactly what you need…read more Even on a hot day. Jose assisted by adding coolant toy car for me. Thank you so much Jose for helping so quickly and giving me peace of mind. You are the best!

I was sold a pair of jumper cables that were not remotely powerful enough that melted when they…read morewere used and started a small electrical fire because of the insufficient voltage. I was very clear that we had a car that was in need of being jumped and they sold me a pair of cables. When I called to tell the store about it and ask for my money back, telling them it was a very scary experience the employee was extremely dismissive and acted like I was overreacting to have melted plastic all over and smoke still coming from the car's engine. I am so disappoint that someone could be so casual about such a dangerous situation they are responsible for. Plus I never got a refund.

Thank you to Derek for helping me with diagnostic testing for Check Engine light on my Toyota…read moreCorolla. I really appreciate it! He saved me a lot of worry and stress. Great customer service and thank you again!

They go out of their way. Asst mgr Russell helped me with tough job and saved money…read more Thank you for the excellent work. A

This installer named Rob was very professional had a great attitude and knew customer service! Make…read moresure use this company for any type of need you might have! Thank you mr Zane for recognizing Rob - Roby

Just picked up my car after having a hitch installed. I'm pulled over in a parking lot writing this…read moreso that I don't forgot to post. Amazing service-from setting up the appointment to picking up/ paying. These are amazingly friendly people and obviously very committed to a high level of customer service. Oh, love that free flashlight at checkout! 5 stars!

I give this store 5 stars, anytime I need a part or assistance with car parts, everyone is so…read morefriendly and helpful. The one employee that goes above and beyond, is Art Barie-he is professional, engaging and will assist you in a way, this type of customer service, makes this store the only store I shop at for my auto parts.

We used to love going here. Service was fantastic, n we could always get excellent help from…read moreCheryl. She's gone now so we've taken to ordering from online instead. Service is in the gurgler now. They really need to hire more competent people. Last few were absolute twinkies, without the cream filling. Given wrong parts 3x. Maddening.

We had an outstanding experience working with Steve at Subaru of Palm Springs!…read more My husband had his heart set on a very specific vehicle--the Subaru Uncharted GT in the color Coastal Wolf Gray with light gray interior--and Steve went above and beyond to help make it happen. He was knowledgeable, patient, honest, and incredibly responsive throughout the entire process. What really stood out was that we never felt pressured. Steve genuinely listened to what we wanted, kept us informed every step of the way, and made what could have been a stressful car-buying experience feel easy and enjoyable. His professionalism, excellent communication, and dedication to customer satisfaction were second to none. If you're looking for someone who truly cares about his customers and will work hard to help you find exactly the right vehicle, ask for Steve. He turned my husband's dream car into a reality, and we couldn't be happier with our new Subaru Uncharted GT! Thank you, Steve, for providing exceptional service. You've earned our highest recommendation, and we'll be sending our friends and family your way!

WORST CLEANER IN PALM DESERT! I brought in my new gown for…read moremy daughter's wedding for press only and they damaged it. When I pointed out the damage I was told by the woman working here that no one would notice. I asked to have the spots removed and left the dress to be clean. I came back again and the dress had not been clean. Today I came to pick the dress up and the spots were still on the dress and now it was more wrinkled and they wanted me to leave the dress yet again. NEVER TRUST THIS BUSINESS! Now I have no dress for my daughter's wedding!

After going to an auto parts store down the street, and wasting 30 minutes, I gave up waiting and…read moreleft. I drove down to Carquest, which I passed on my way to the other. Outside, this store could use some help, with the faded sign it doesn't really grab your attention. Yet, inside I had a "hello" from the clerk as soon as I entered and I found what I needed fast. I waited behind one person for a minute and, after another a minute or two, I was getting my receipt and headed out. Given the service, or lack of service, I had down the street, I was blown away how this place looked old and behind, but was actually helpful and quick. This place is a great find and I highly recommend it!

Looking for a hard to find part this is possibly not the place for you if your looking for a…read morebattery replacement or simple repair fix items this is your place to come to in the Desert

If you want a great sales person who will listen and respond to your requests, then find the best…read moresales person i dealt with. Her name is Genesis like before Exodus in the Bible. She is a 5 out of 5 Just like her name, she is number one for helping you find what you want. The dealership is anther thing. They desire their low rating. Sales managers won't even see, talk to you in person and certainly won't work with you on price. The service department is over worked and have too much work to help you with anything that is under a 1000.00 bill. You have beg and plead for them you help you and even then you are still in trouble. If money is not a problem then this business is for you. Customer service forget about that.

Visited this dealership on Friday 03.06.26 to look at a IS350. Also looked at several other…read morevehicles. Spent about 30 minutes on the lot. No one came to greet us. Also noticed all the cars had a $2495.00 adder for "Appearance Package". No other customers on the lot. Needless to say, we left. Will not be returning.

Roy was very helpful and knowledgable. I needed help troubleshooting the Kenwood unit in my…read morePorsche , and can't thank him enough for the support he gave us.

Very helpful! They are very good at explaining options for you vehicle. I went in to find out…read moreabout an upgrade to my sound system in my car. I wanted to keep the factory system, but possible upgrade speakers and amp. He let me know that I didn't need to do all of that and I just really needed to add a subwoofer to get the sound I was looking for. I was a bit hesitant because I wasn't sure that would give me the results I was looking for, but WOW it was exactly what was needed. The sound system sounds amazing now. Very clear highs, great lows at any volume. I am only using the subwoofer to about 1/8th of it's ability and it's amazing. The woofer is completely hidden under the cover in the boot of the vehicle, so it doesn't even change the look of the car.