Recently dropped my 2025 truck off for a service transmission warning. The drop off was for a known issue that we investigated a week prior. It ended up being a sensor. I dropped it off on Tuesday and didn't get much communication. Called to get a status and I had to talk to a machine because this dealership won't even spring for a receptionist. I'm giving four stars because after the conversation, the communication dramatically improved and I picked my vehicle up the next day. I'm not sure I can pin the delays on the service writer because I know vehicles can get stuck in never never land in the shop. Jesse finished the race properly and I commend him for that. He doesn't have an easy job. I definitely recommend getting rid of the AI receptionist. I definitely recommend having a small loaner fleet for the customers that drive your 60+ thousand dollar vehicles. It's not like GMC is not compensating the dealership for loaners. Nobody wants to drive to a rental car company in an Uber and fill out a bunch of paperwork for an overnight loaner. It might be convenient for the dealership, but it's not convenient for the customer. I definitely recommend getting some type of auto update texting app that other dealerships have, that makes you aware of the repair process at each stage. I do not recommend making customers bringing brand new vehicles in for warranty work sign an estimated cost of repairs. It made me uncomfortable, and I can't be the only one. I recommend that you don't offer people discounts on the GMC app when they schedule their appointments, and then make them fill out a bunch of paperwork to receive these discounts via a prepaid debit card... you don't do that when you're selling new trucks with rebates. your team is only as good as their leader. People hate gimmicks, and people hate being nickel and dimed. I think a few of these problems are coming from the top not from your service writers. I have a supreme respect for people that shoot me straight with no nonsense. I would encourage your dealership to reevaluate the way you process the service department experience. How do you want to be treated when you drop your vehicles off for repair? read more

We took our car in for an oil change. We were greeted by a nice gentleman and he looked our car over and we are at 30,000 miles and offered the services associated. We declined, only the oil change this time. When it came time to pay we were notified there would be an additional fee if credit card was used. This is not posted anywhere and we were not informed prior to the service performed. It felt a bit deceptive. We covered our service in cash but if you had an extensive service, this could be a huge surprise. Please do your customers and your service associates a favor and post there are additional fees for making purchases with a credit card. read more

Our family was in the market for a vehicle & we were just shopping around online. We found the one we loved on Chavez Jessup GMCs website. My husband decided to take the ride out to Indio to check out the car since it was over 100 miles away from us. (Yes, that's how much we liked the car lol) Long story very short, everyone we came in contact with was professional & respectful. They were not "pushy salesmen" like most people are used to at car dealerships. They made us feel welcomed instead of just a sale to them. Upon inspection of the car, we did notice something was broken. They acknowledged that they missed it & fixed the problem without any issues. When we got home, unfortunately there was another issue with the vehicle that we immediately brought to their attention. We had to drive back in for service on the initial broken part, so they looked at the new issue too. Everything was fixed according to the service dept. We got home & realized unfortunately the 2nd issue was not resolved. We called them & they set us up to be taken care of at a local repair center due to the distance from our house to the dealership (they did an exceptional job btw) All in all, even with a few hiccups - we couldn't be happier with their service & professionalism. Things happen & nothing is ever going to go perfectly smooth, that's life- but, wow. They made sure to make things right & went above & beyond to make sure we were taken care of, communicated with us & never left us wondering. **side note - the facility was clean, the restrooms were kept up & clean, they had waters, coffee & vending machines for you while you wait. Plenty of parking. We had our kids with us & to me, those are all huge pluses (especially the restrooms) Thank you! Joey & Horacio, thank you both for your help! read more

Waiting three hours for an oil change Totally lost my business forever I guess I'll go back to Jiffy Lube read more

I bought 2 cars and serviced them both for years with them. Until this week. I had an appointment at 9 AM on Tuesday, told them I would wait as I only have the one car. I waited 3 hours, finally I went to my service rep Jesse to find out when it would be ready, checked and said it needed a part, they had to order and it would be ready the next day. Wednesday came and I wasn't notified; I called at 1:30 told them I needed my car back by 3, 3PM came and I called again, never did I get a call from them. It wasn't ready at 3PM, so I had to leave it overnight again. I picked it up today Thursday. Part was 80.00 labor 1100.00. I have never been treated so badly, no return calls. Plus long waits when I was expecting it to be ready on Tuesday. I will never go back I was a loyal customer for many years and to get this lack of service and concern was unforgiveable. I'm done. read more

I purchased Sierra Denali for 70K, while driving down the freeway a plastic piece on the front of the hood broke. To prevent it from breaking completely off I had to tape it to the hood. The dealership has told me this piece was not covered by warranty. It's a 70K truck that had a piece of plastic break while I was driving down the freeway. At a minimum this was a defect, they should take more pride in their products and take care of their customers. They questioned everything I told them about what happened and came up with every excuse possible to try to change what actually happened so they wouldn't feel obligated to take care of it. At a minimum do not buy any of there ve, they fall apart while driving down the road. read more

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Run, don't walk away! Terrible service from these incompetent liars. A simple oil change turned in to a 4 1/2 hour lying session. After even having an early morning appointment, they still stole my time and worse. Upon receiving my very new Yukon back, I noticed a small ding and fresh scratch on my right front fender. Unfortunately it wasn't until I got back home. It was as if their incompetent technician dropped a tool or wrench during my oil change. Not only will I never purchase a vehicle from these very shady and dishonest people again, but I will tell 20 more people! Own up to your short comings! Shame on your pathetic dealer. read more

Didn't purchase a vehicle but I used them for service. They've had my truck for over a month. Their lack of communication and follow through astounds me. This it has to be a direct correlation between the associates and management, Corey. In order to get any updates I have to reach out. It's been literally like pulling teeth to get anything out of them. They refuse to call you back, however they will text you back at 6:00 p.m. at night. I can only assume they're afraid to actually talk to anybody on the phone because of their lack of customer service. Each step of the process I have to check in to ensure that it's being done accurately. They even forgot I had a warranty... after having my vehicle for over a week. I will never bring my vehicle back, and I will never purchase a vehicle from them nor anyone in my family. And locally my extended family has already purchased three new vehicles from them the last 2 years. read more

Chavez Jessup GMC - Car Dealers Near Me - Indio, California

Absolutely recommend! Purposely have all my routine maintenance work on both cars done at Chavez GMC. Service team is amazing, understand my concerns, and keeps me well abreast to what needs to be done on my cars.. Shout to Jorge Zamora, RockStar Trust you car with this Team!! read more

Purchased a used vehicle from this location recently and salesman John was wonderful! Very pleased! They even sent me a thank you gift a few weeks later. NEVER have I received a thank you gift from a dealership after buying a car before and I have bought plenty. Thank you! read more

Had a great experience at Chavez Buick and gmc my sales man was Jose B Herrera very friendly guy and worked hard on a good deal for my trade in and my new truck i purchased I would highly recommended Jose on helping you on purchasing your next vehicle. read more

Chavez Jessup GMC - Car Dealers Near Me - Indio, California

They are always available to help us and we never have to go back on the work they do. We use them 100% of the time will not trust anybody else. read more

Waiting to pick up my husband who was dropping off his truck for service and one of the guys that work here was having a fit I was parked in an area where there was 2 parking spaces on each side of me. Very rude. Like relax dude. It's not that serious. read more

Great service and a great team! Thank you for your help with my purchase and for making it a smooth transaction. Thank you to everyone involved. 6-23-25 read more

Even though I have a beautiful Chevy suburban I take my car to Chavez GMC instead of where I bought it from because their service is so much faster and more complete than any other place. I've been to in the valley. You go Chavez Jessup GMC! You will always fail my business!) read more

I am EXTREMELY disappointed with the service department. I brought my Terrain in for repair on the sunscreen to the sun roof. The sunroof worked fine itself. After multiple days I received a call stating that during the repairs of the sunscreen, now the sunroof itself did not work any longer. It worked fine when I brought it in, but now it doesn't. I was told this repair would not be covered by the extended warranty due to a "dirty track". After "discussing" this with the "Director of Service" named "Eric" I was told that their work on my Terrain causing the sunroof to no longer function, I would have to pay for. I find this to be unacceptable. After my service advisor (very pleasant, good customer service) spoke to the Director multiple time, the Director felt he needed to be "fair" and I ended up paying $500 of the $1600 they were going to charge me. Although it far less than the $1600, I do not believe the error made while repairing my Terrain causing the sunroof to fail was in anyway my responsibility to pay for. I had to pay the $500 to get my Terrain. I will be filing a complaint with the Better Business Bureau, Jessup, Chavez, and GMC Corporation. This entire encounter has fully turned my away from GMC in total. I will share this information with anyone and everyone I can, to encourage them to stay far from Chavez Jessup GMC. I'm a very disappointed and disgusted by this encounter. read more

I was overcharged for incomplete repairs. I went to LA Quinta Chevrolet to complete the needed repairs. I also contacted Buick customer service and received a partial refund from Buick after I complained about Chavez and their repairs and service. It seems that with recent ownership changes, the quality of their service department has gone down. read more

This dealership is truly amazing! I purchased my new AT4 truck from Jose Herrera in 2021. Whenever I bring it in for service he greets me as if we are best friends. The level of respect, kindness, and professionalism is next level. However, it's not just him, it's Jorge in service, Matt in sales, or Brian and John in the management department. Everyone stops, greets me with a smile, handshake, and a brief conversation. They all know I'm just getting service on my vehicle and not buying anything but it doesn't matter. Whatever business model or edict class they attended is paying off.. Or it can be they are just great humans with a great appreciation for PEOPLE!! I will never buy another car from any other dealership. If your reading this and thinking I'm on a new car buyer vibe your incorrect. I purchased my truck from Chavez 3 years ago. Anytime and every time I enter Chavez GMC the level of customer service is next level. Trust when I say give them your business you won't regret it. read more

Chavez Jessup GMC - 2021 GMC AT4 Carbon Pro series - Car Dealers Near Me - Indio, California