It seems my car finds reasons to come back for a visit as if my car wants me to get a newer car.. lol.. Not yet.. lol My air conditioner went out on the hottest day of the recent heat alert. Saturday I brought my car in and Sunday I was driving home with a cold car when it was 122 outside.. Shout out to Marcos and Jonathan in the Service Department.. Marcos reserved me a vehicle to have while my car was in their care.. I-10 earned my trust a long while ago and that it why I will come back.. Trust in the automotive repair industry really matters to me.. I drive from 40 miles away when there is another dealer closer.. Thank You I-10 Toyota.... read more

I just bought my second Toyota at I-10 and it, not only was painless, it was a really pleasant experience! I got a referral from Diana, the Service Manager, who has been steering me through the Dealership and making sure I am ALWAYS well taken care of for the last three years, to Anthony, the Fleet/Internet Sales Manager. He was terrific, professional and no nonsense. He didn't waste my time, didn't BS me, or insult my intelligence. I'm not sure what else he could have done to please me. At one point, the General Manager was gracious enough to come by, introduce himself, and offer additional assistance. This is not an experience I normally look forward to, but these three Professionals completely changed the dreaded New Car Buying Experience into a memorable one! There is no reason to look elsewhere. From the quality of the product to the full service they offer, everything you need is right there in a pleasant, safe, comfortable, and inviting atmosphere. Do yourself a favor and just go there! read more

The customer service regarding repairs is below average. I've had 2 bad experiences here. My mother came for a service then had to come back because they forgot to plug something back in which caused the vehicle to over heat. My partner also came after his engine stalled and we were given false promises of when the vehicle would be ready. Be prepared to feel like a headless chicken running around for answers when it comes to finding out what's wrong with your car and when it is ready. Multiple phone calls said it was ready for pick up but when you get there they will act confused and say it's not ready. Where's the integrity? Come here if you love wasting time read more

We got a new sienna with bad alignment and scratched lateral mirrors and when we want to talk to the dealer about it there is no answer. They just want to sell and they don't care about customer service after. You can see different treatment with the customers but we all are paying lot of same money for the cars. Be careful if you go and buy a car with them, better go somewhere else. Avoid wasting time with calls, long time services, etc. read more

I seldom rate car dealerships as I am more of a foodie. But this one is needed. Took my 2024 tundra capstone in for 40k service yesterday. Was quoted $289 for a full alignment and they explained that because it was a capstone and needed "special" tools and computer diagnostics, hence the higher price. Almost got fooled. Checked with Toyota of the Desert in Cat City and service advisor quoted me $120!! It's the same across the board no matter what you drive according to him. Called and left a message for customer satisfaction manager Diana to call me back and till now, not even a response. Even the paperwork I received when I checked the vehicle in showed $159 for an alignment with Tundra as one of the models listed. I have to compliment Jose the service advisor for stepping up and honoring the $159 price in the end. One more thing, the vehicle was supposed to be ready by 2pm. At 4pm I had to call and find out that they were short three plugs and had to get it from another dealership. I understand that things happen but at least a call to update me would have been nice. No call, no offer to arrange for a pick up back to the dealership... nothing. I had to get my friend to pick me up and if I hadn't, the truck would have been left overnight. Poor communication and service! I am looking at all the other negative reviews and surprised the franchise owner has not even bothered to respond to any of them. Very disappointing. I guess that's why many large businesses will rather hide behind AI generated responses than to be accountable and call someone back. Gone are the days of great service and commitment. You should remove the Japanese sign in your dealership about service commitment. My late wife was Japanese and it's quite insulting to put that up and not follow through with action. You can't get away with this in Asia. J read more

sales people are amazing 10/10 but the car maintenance people not so much, I had a oil change appointment at 12pm and i didn't get my car back until 4:30 because of some other reason even tho i took it for a oil change only but they wanted to do more read more

Worst service department I have ever dealt with. I came in to fix a simple check engine light problem and it took them 5 days just to tell me that there is a problem with my car but they cannot fix it. Some short guy named Carlos in the service department was very rude and had such a bad attitude. Everyone here gives you the wrong information about your car so you don't know what to believe. I do not recommend ANYONE come here with their car troubles. read more

Car buying is ALWAYS a pain and will make you consider walking! Today I purchased a Carolla Cross. Our sales representative Angelica Mendoza was on the ball. She anticipated our needs perfectly. No pressure.... Good luck with your experience. I hope it goes as smoothly as mine. Cheers read more

They have been good for periodic oil changes over the years, but wriggled out of doing work for a Toyota recall for the brake booster pump, to the tune of $2,500. Expected more from Toyota and am very disappointed that they would not take accountability. read more

Buying a car is never easy but i10 Toyota made my purchase of a certified RAV4 Prime as painless as possible. I started the process from out of state and Angela did a great job facilitating everything. Juan helped me through the financial stuff and once I arrived I was out the door quickly with a great price and no annoying up-sells. I love my shiny new Toyota and highly recommend these folks for your next auto purchase! read more

I-10 Toyota - Auto Repair Near Me - Indio, California

I had called in to schedule a oil change 3 days prior and when I came in they said nothing with my info was in their system, which is weird because I've had multiple vehicles there over the years. The oil change took three hours and twenty two minutes, when I was paying I gave the same info I had given them to schedule the appointment and they now tell me they see my old vehicles on file. Super weird how they handle things, didn't even get a sorry for the wait or a bag of chips for an almost 4 hour oil change. Customer service is none existent here. I never post things like this but it was a waste of a day and wouldn't want anyone else to experience this. read more

They call doing their JOB going out of their way apparently. Very friendly and helpful when buying the complete opposite when you need help from a stressful and crappy situation. read more

If you ever buy a car from I 10 Toyota, please don't fall for the " We're giving you a FREE MAINTENANCE PACKAGE". This SERVICE is not FREE. You get tire rotation which AMERICAS TIRE COMPANY will gladly do for you at N/C. Don't fall for the FREE OIL SERVICE because they honestly don't care and will challenge you on the mileage. With our desert HEAT, oil doesn't protect so don't let them fool you that it's OK TO CHANGE YOU OIL EVERY 5,000 miles. read more

Went to this dealership to inquire about buying a new car. We were dealing with the manager named Antonio, who assured us. He would not jerk us around. But when we arrived to this dealership, the reverse happened, we met Anthony. Okay, my information showed him the car. We want and the next thing he disappeared. And brought in another person who was absolutely a joke. We were trading in another Toyota that blue bucket and Edmunds valued around $7000. The dealership only offered us three and on top of that, they wanted us to pay thirteen plus percent.For a new car. My credit is not bad, so I don't understand why they they put the squeeze on us. I would not recommend going to this dealership. As we were treated poorly.And they did a bait, and switch on us read more

I made a service appointment for my Lexus 300. My service advisor was Marcos. He was on time, professional and thorough. The rear wheel quarter panel liner had come loose and that was fixed in addition to an oil service, air and cabin filter. All systems were checked and I was advised on items that needed attention. And I-10 Toyota does not oversell you or push services that you do not need. I highly recommend this shop and, if you are a Lexus owner, you can save a little money here as opposed to a Lexus dealership. read more

Ant or whatever his name is... very unprofessional and does the bare minimum to help you. Do yourself a favor and take your business somewhere where they actually care about the customer and not just an easy sale. read more

I had the most excellent experience with I10 Toyota Service. I got a check engine light, and alert while in Joshua Tree and I'm on a scheduled road trip and need to be on the road tomorrow to keep my wife's birthday on track. Luckily the service dept was open on Sunday so I was able to get an appt first thing this morning. Huge Kudos to Marcos Hernandez- greeted me, knew who I was and my issues, before I had a chance to say anything. He went above and beyond to get the truck diagnosed and communicated quickly and helped me to understand options and critical vs non critical repairs. I recommend this honest service department highly!! read more

So many things to complain about. Sales people are liars. Horrible service. Not very friendly. The smallest service takes forever. Their mechanics cannot possibly be trained let alone certified. I'll just stop there. Save yourself the time and money. Stay away. Drive a little further to the next Toyota dealership/service center. read more

Jose at the parts department was amazing & very informational, new to the car life & new to everything so still need help with knowing about car stuff & he delivered it all from the correct parts & information read more

After giving I 10 Toyota a chance to offer some customer service, this dealership did not want to even listen to us, the service/ repair personal are under pressure to seek additional services and are very vague on their exclamations. When questioned about a repair service the lack of knowledge was very evident. This is a dealership that focuses on repairs rather than selling new autos. There prices are double what other dealerships offer in the valley. read more

I was going there to purchase a pre certified car for myself and teen. We got there and the place seemed empty with no employees. A lady with blonde hair seen us and didn't not offer assistance. An older man who worked there was helping us find a salesperson. Then GEOVANNI ALFARO, the salesman, came out and was so rude. He didn't greet us and seemed irritated that we were there to buy a car. I ended up leaving, and when I said I'd come back another day, he gave me a thumbs up and walked away! The whole interaction gave me an attitude. Now I understand why they have high inventory: they cannot sell their cars because they are rude to customers. We'll never go again. read more

Thank you Danny Colon for getting our Paint recall fixed on our Toyota Corolla! You were so kind and we appreciate all your help! We will go back to Toyota for our next vehicle and ask for you. In our time of need you helped us with the rental car as well. I'll always remember your willingness to help. read more

This dealership is the worst in the valley in service I'm having problems with my 2024 Toyota tundra with the collision cameras they weren't able to provide me with a loaner vehicle or rental for me to leave my Truck and get it fi even though is a manufactured defect this is the worst service dealership their service advisors are the worse they need more training in cus relations dont take you vehicles there read more

Car wash is broken, has been for years, they make no apology for this. In an economy where everyone is looking for a job, they were short staffed, so they were not providing rides today. I booked an appointment, showed up early, and the wait is still an hour and a half. No popcorn, no snacks, the TV works but the screen is quite literally black and white right now. There are no discounts, credits, or perks, for their lack of standard car dealership service. Listen to the other reviews and go to another Toyota dealership, the one in Cat city or even Riverside. TRUST ME, this ain't it! read more

I-10 Toyota - Auto Repair Near Me - Indio, California

About 7 years after purchase all the paint started coming off my tacoma. This place still sucks.

Walked in yesterday to return my 2020 RAV4 and take out a 2025 grand highlander hybrid. Every time I walk into I-10 Toyota I ask for Constentino, "Tino" is a great salesman! He has always gone above and beyond to give me a good car deal and is always happy to assist anyone. Always in a very happy and friendly mood to customers and to his peers. Will definitely come back to him for my next car purchase. Likewise, Williams Sacramento Howell was more than happy to assist and gracefully put up with my indecisive husband... He made sure we felt very comfortable discussing prices and other possible vehicle options. Williams Howell was always very kind and had a warm smile. He addressed all our concerns and doubts effectively! Williams Howell is an excellent assistant sales manager! Finally, I cannot stress enough how amazing the finance manager, Victor Cardenas, is. The paperwork got done in a breeze with him and he was happy to resolve any questions we faced. Victor has a very easy and straightforward charisma. He is happy to help the best he can. Thank you Tino, Williams Howell, and Victor Cardenas for your patience and understanding. To more salesmen, sales managers, and finance managers like you three! read more

I-10 Toyota - 2025 Grand Highlander Hybrid - Auto Repair Near Me - Indio, California

I don't recommend this Toyota dealership. I purchased 2 vehicles here and unfortunately the paint was bad on both vehicles I did the recall on both vehicles and again the paint fell off. I went down to the dealership to get this resolved and the service manager Diana said they can't do anything for me(she said that no one would pay them if they did the work) and would not take responsibility for the product they sold me there and never got right. read more

Salesman does what salesman do and they lie lie lie. Anything to make a sale. Management ignores their lies and chalks it up to miscommunication. read more

If I could only give one star, I would. What a joke of a dealership! Sad that they are ruining Toyota's reputation. Will not come back. We drove over 2 hours to come see a car. By the time we got to the dealership, they basically took us inside the office (which is odd, normally wouldn't they show you the car first). Basically this unprofessional used car sales man by the name of Anthony told us the moment he sat down, that they sold the car the night before. Mind you, he texted us that morning to ask if we were on the way. Angelica on the sales team too, poorly handled this situation. We asked for a manager just to report the issue. Waited another 20mins, no one ever cared to come by and check in. We just left. This dealership along with the staff is a joke! read more

Don't visit this dealership to purchase, lease, or sell your vehicle. Dealer exhibits aggressive selling techniques, tries to upsell with additional warranties, gap insurance, paint protection, and overstated and illegal fees on purchase agreements. You may have a legal claim against this dealership If you were charged a document fee that exceeds $85, or if the dealer disguised their fees as taxable aftermarket parts. Both are illegal practices in violation of Ca Vehicle Code (CVC) and Ca Code of Regulations (CCR). Furthermore, you may be due a refund of sales taxes paid from the State for services that were misrepresented as taxable goods. I came in to purchase my leased Tacoma on June 11th, 2024. The purchase price is predetermined based on the original lease agreement signed in 2021. That's called a residual value and It is a fixed price that is not negotiable. The purchase is subject to 7.5% CA sales and use tax, $85 document fee, and some minor DMV fees for title transfer. My registration is current, so I don't have to pay for the tags at the time of purchase. My sales manager was Eric Salgado, who stated that the dealership doesn't make money when consumers purchase their leased cars at term end. That's a true statement. Eric also said that it's their policy to charge a $795 document processing fee to each customer who is buying their Toyota lease. In California, the document processing fee is capped at $85. Meaning the dealer software will not allow for a doc fee to exceed $85. So what is a dealer to do?? They disguise the document processing fee as aftermarket add-on parts. In my case, they were "selling" me door cup guards for $795. That's a protective sticker with clear film that goes under your door handles to prevent scratches. Part costs about $50 from dealer and $20 on Amazon. I didn't ask for these parts, and the dealer has refused to remove the $795 fee. This review is not about an insane markup on parts, rather a deceptive and illegal practice for charging a document processing fee of $795. Eric said numerous times, that this is the only way the dealership can present these additional charges. If the purchase price is fixed, and all other fees are set by the DMV, the dealer can only modify the aftermarket parts section on my contract. Now, the document fee is a service, and not a tangible item that is subject to CA sales and use tax. When this fee is disguised as a physical auto part(s), the full amount is subject to sales tax. If you are financing your purchase, you will pay unnecessary interest on all of these overstated fees. I had asked over 10 times to remove the $795 fee that shouldn't be there. I asked to present the $795 charge as a document fee and not as aftermarket parts which sales manager wasn't going to install on my car anyway. After I told Eric that my vehicle was already equipped with door guards, he pulled the purchase agreement and refused to sell the vehicle. He promised to reach out to his General Manager within next two days to request a fee waiver. After 3.5 hours at the dealer, we were politely asked to leave. I've not heard back from the dealer since then. The CDTFA (CA Department of Tax and Fee Administration) has been collecting additional sales tax on doc fees fraudulently charged by this dealership. As a consumer, you have a claim against the State and this dealership for a refund of sales tax. Save your time, your money and simply go to a different dealership. read more

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I brought my 2018 Lexus Rx 350 for service and one repair. It was a $2100 service including one repair. My advisor was Eddie, he explained everything that would be done. I take care of my vehicles and would recommend this Toyota shop and Eddie without reservation Tony G read more

We were hoping to take our vacation in the 2022 Highlander that's been sitting in the used car lot for the past 2 months. Not to be! We took a test drive, like the vehicle and wanted to do a trade-in and pay with cash. They low-balled us on a trade-in; wouldn't negotiate at all; the sales person never called us back; the used car sales Mgr never called us back. I guess I-10 doesn't like cash. Very unprofessional. read more

They don't have a car wash they don't, have a transportation service they are over priced and don't price match other Toyotas ... it's the worst Toyota you can go to take a few miles drive and go to Toyota of the desert in cathedral city or stop into toyota of Riverside which is my fav the best accommodations there read more

I want to leave 0 stars but that wasn't an option. I have tried twice now to schedule an appointment with their "Service" department an have NOT been able to speak with anyone, ALL calls go to voicemail saying they will return the call soon as possible but i gave up waiting after 4 hours of NOT RECEIVING ANY CALL BACK like they say they will do. I than tried the chat on their website and asked to speak with ANYBODY and still have NOT received any call back. I requested to speak with a manager and guess what, NO CALL BACK. This is the second time I have tried to schedule service at this location and the EXACT SAME THING both times. This is where i Purchased the vehicle also. I called Toyota of the Desert Service department, (it's a farther drive and NOT where i purchased the vehicle) BUT in LESS THAN 5 minutes, I spoke with a young lady in their service department (sorry i didn't get her name but she was terrific) she set the appointment quickly, explained everything I should expect, Checked the vehicle status because it is the first checkup, basically did everything in LESS THAN 5 MINUTES. Toyota of the Desert is what a dealership should be, unlike their sister dealership at I-10 Toyota. If you need service go to Toyota of the Desert, don't waste time with I-10. Oh, and Toyota of the Desert is also at least $10 to 15 dollars cheaper for the EXACT same oil change. UPDATE: I finally received an "Email" from them. Note I did NOT request ANY COMMUNICATION via email, Anyway i replied back to the "email" and guess what I got a call finally. Not from a Supervisor though so i requested to speak with a supervisor, I was told to please wait, then, the same lady came back on the phone and proceeded to say she could help me. I then DEMANDED to speak with a supervisor but she would have to call me back. I said NO, put her on, after 5 more minutes i got "Diana" who said she was the supervisor. She basically started making excuses. I cut her off because i was so feed up. I gave her a piece of my mind, told her to actually Look at the reviews here on Yelp because she said that type of thing didn't happen. I advised her to actually READ the reviews. I stand by my review, if you want good service go to Toyota of the Desert. I-10 Toyota service is horrendous at best. read more

I just had service at I-10 Toyota in Indio, CA, where I've been a patron for 18 years, and purchased 3 cars. There is a very noticeable change in their upselling of maintenance services. They are emphasizing upselling over telling customers what actually needs to be done. It's disappointing to feel a lack of trust in their service department. It's more cost effective for me to get minor routine services from local small business professionals. read more

Thank you Ali for engaging with me in the timeless activity of sales. I appreciate your flexibility and I love the outcome of our interaction. My wife and I and baby love the new. TRD off-road Tacoma 2024. Thank you. read more

I-10 Toyota - Auto Repair Near Me - Indio, California

The service righters are thieves especially payola. tried to sell me a regular oil change for 200 bucks ! She lied and said it's a up charge for synthetic oil the same dealership 10 miles away charges 70 bucks for the same thing so bait and switch at the I10 dealership total lies . I then called the corporation to report them and the business bureau also I called to speak with the GM and they screened his calls and would not let me speak to him . Real terrible place rip offs don't go there read more

If I could give zero stars I would. I bought my Toyota brand new off the lot from I-10 Toyota. I bought a lifetime alignment AT Toyota. Every 6 months my car has gotten an alignment. I took my car in December (4 months ago). My tires were totally fine and an "alignment was done" I will attach photos to this post. According to Diana Avalos a manager at Toyota this happened to my car because of the "curb rash". So in those 4 months this happened to my tire because I hit the curb pulling out of parking spaces. I guess I started driving differently in those 4 months than I have driven in years. Plus the camber wear was on the inside of the tire. NOT the outside ...Thanks Toyota for all your help. Especially Diana, the manager who walked away from my husband and couldn't be bothered to have a conversation. If this is the kind of management i-10 Toyota has take your business elsewhere.... I was getting ready to purchase a car for my daughter very soon and I will be sure TO NOT buy a car from this dealership. I will also warn everyone about the lack of accountability and poor management this location has. Toyota is amazing... that's all I will buy. But this dealership clearly doesn't do the name justice. I had to get new tires because of this incident. And Toyota .... "It's curb rash" read more

I-10 Toyota - Tire - Auto Repair Near Me - Indio, California

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I wish I could give zero stars. The service department here is something out of the 70s. It proves every cliché about the dealerships possible. I had to go there for a recall alert. So I thought I am safe, they fix the problem free of charge like Toyota said and I am out. Wrong!!! Even though I had an appointment, they kept me there for two hours for something that takes 20 minutes max. After which they told me that I had to replace my one year old battery with one of their "OME" batteries in order for them to say that they performed the required recall repair! And I needed that in order to pass my SMOG inspection. So I paid for a battery that I didn't need! They try to up sale you any chance they get, this is what I understood by watching people in the waiting area. I would NEVER go back there and recommend everyone to do the same. You will know what I mean if you do! read more

Please value your time and stay away from this company full of lies and deceit. On 10/10/2024, around 6 PM, I called this dealership to inquire about a 2024 Sienna XSE. A person named Angelica Mendoza, who claimed to be the online sales manager, sent me the window sticker. We confirmed the price over the phone, and she asked me to come to the dealership to place a $500 deposit, with the next steps to follow once the vehicle arrived. Their website also listed the MSRP as the price. The next morning, on the 11th, I drove two hours to i-10 Toyota and met this woman in person. When I asked her to give me the total price with my zip code so I could prepare a cashier's check for when the vehicle arrived, the dramatic story began. She introduced me to another salesman, who handed me a new quote, and, surprise--the price had magically changed. I reminded them that we had confirmed the price yesterday as MSRP + tax + DMV fees, equaling the out-the-door price. At this point, all three salespeople turned into Hollywood actors, banging away at the computer, and then told me they could only knock off $1,500. I said, 'But that's not what we agreed on yesterday.' They responded with, 'Sorry, we can't do that.' I said, 'Thanks, goodbye.' I had driven four hours round-trip. Do you have any conscience left? If you can't make the deal, just say so over the phone. You tricked me into coming to the dealership--did you think I'd just hand over my money? To anyone thinking about buying a car from this dealership: take my story as a warning. Stay far away from this company full of lies and deceit. i-10 Toyota will only waste your time and do everything they can to empty your wallet. This is the first time I've seen a dealership where both the website price and the salesperson's word mean nothing once you're ready to sign. You're better off believing pigs can fly than trusting a word from this dealership's salespeople. Stay away, stay To: Cindy Ponce,salesperson confirmed over the phone that the vehicle price was the TSRP price, with no discounts, and encouraged me to place a deposit. Now, I would like to ask you to put yourself in the customer's shoes: If you received the window sticker, checked the website price, and confirmed the price with the salesperson over the phone, all stating it was the TSRP price, how would you feel when you drive four hours to the dealership, ready to place a $500 deposit and arrange a cashier's check, only to find that the price isn't just TSRP + tax + DMV fees? I chose to purchase a vehicle online specifically because I do not enjoy playing games with salespeople at dealerships. You have every right to install whatever you want on your vehicles, but your salesperson should not have withheld the total price, including DIOs. You may choose not to sell me the vehicle, but your salesperson should not have used this approach to get me into the dealership. I stand by everything I've said, and I appreciate your response. read more

I-10 Toyota - Auto Repair Near Me - Indio, California