was not promptly reimbursed an amount owed but they finally resolved it. ........................................

It's always a great experience, dealing with the professionals at this dealership. Jackie in the service department is amazing. Most recently I purchased a car from Berenice who is knowledgeable, friendly, and very easy to deal with. The manager and the finance person were also very friendly, and helpful. They recommend this dealership. read more

So an update on my review. GM did call and gather more information regarding my experience. However, Indigo's offer was a free car wash!! Start small to rebuild trust. Also, on the same day he called an automated text came in offering a 15% discount on estimated services that we did not have done. Bad timing was the response from Audi Indigo. But if this happens to you at least they will offer a car wash to ease the pain on your pocketbook. read more

I should have read the reviews as I too was taken advantage of by them adding what are probably bogus "preventative" things not needed. Coolant system seems to be a common thread. And the 3% credit surcharge is probably there to not only make us pay for their own overhead, but to eliminate customers from filing complaints with the credit card companies for overcharging us. I'll definitely consider other options in the future. For big businesses to offload operating costs to customers is not something that's OK. And I really do think it has more to do with preventing customers from disputing charges. Otherwise, they could just further pad their charges. Or even offer a discount for debit card payments of 5% to provide an incentive. For credit cards, banks must provide provisional credit within 10 business days for disputes over $50 For debit cards: Banks often ask for more documentation than they do for credit disputes. Resolution is slower (45-90 days vs. 1-2 billing cycles for credit. It also ties up your money as there's no provisional credit. read more

I had a broken headlight and a non functioning backup light which needed repair. When I checked in the quote was $540. I assumed that was for the repairs. Turns out the cost to replace both was over $7,000. That along with other recommended repairs came out to over $11,000. At that point I said I would forgo the repairs and consider other options. When I came to pick up my car they charged me $540 for the "inspection " which I thought was just providing an estimate. To make matters worse when I paid with my credit card they added a 3% surcharge. I was considering buying another Audi but after this experience I am having second thoughts. read more

Unfortunately I can only confirm the many one start reviews this dealership receives for their service department. I owned several Audi models over the last year and while I loved the cats I got so frustrated with the service experience that I switched to BMW. The last few visits to the service department have been nothing but trying to just take advantage by suggesting non- necessary repairs for overinflated prices...(e.g windshield wiper replacement for $300 and my personal favorite $600 for tire alignment on a car that I purchased a month before with Audi...) while also trying their best not to cover needed repairs during the warranty window. Feels like they try to take advantage of women coming in alone hoping they won't know better and cant be scared/ pressured to proceed with said charges. So very disappointing as my experience with Audi Service was very different years ago. read more

I had a great experience buying an a8. Hector and Brian took care of me, Andy in finance is friendly and accommodating. The process was smooth and transparent- the way it should be. I recommend everyone to ask for Hector , he treats people they way they should be treated , will definitely come back for another Audi and will refer friends to this location! read more

Audi Rancho Mirage - With my new car - Car Dealers Near Me - Rancho Mirage, California

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Called service department to see what it would cost to do a fluid and filter change in our 2016 Audi Q5 transmission. You wouldn't believe me, he said he would have to call me back with that, that would have to check with mechanic. Well a hour later he called back with estimate, 1,400.00 dollars, just for a fluid change no filter. He told me that there is no filter. I have never heard of a transmission that doesn't have a filter. He must of thought that I just rolled of the pumpkin wagon! So guess what, I ordered a new filter and fluid for 250.00 bucks and changed myself. I really didn't want to I don't mind sharing the wealth, but come on let's get real no bullshit. No trust in this place. read more

This dealership has recommended many services which were not needed according to Audi owner Manuel. Funny they don't recommend the services which are needed. My free 15 point inspection said I needed over $2000.00 in services. Example, I was told to rotate my tires which were brand new from American Tire. Be very carful and follow your owners manual and not what they try to up sell you on services which are not due. I was also told my engine mount was bad and was critical. I had it checked out with another service and of course it was not leakinfgon my 35,000 mile car. If you value your hard earned money I recommend you go independent service center that specialize on Audi cars. read more

I am extremely disappointed with the level of service I received and ultimately decided to switch dealerships because of this experience. My vehicle remained at the dealership for more than a month, and throughout that time I constantly had to follow up myself by phone to get updates. Communication was very poor, and I did not feel that my time or concerns were respected. Additionally, when I dropped off my vehicle, I was not offered the same level of customer support and accommodations that I observed being offered to other clients, such as transportation assistance (Uber from dealership when I dropped my car ) or a loaner vehicle. As a result, I initially had to rent a car entirely out of pocket, which was unacceptable considering how long my vehicle was kept. I also had to repeatedly push just to finally receive a loaner vehicle because "Jacqueline / Jackie"was not responsive throughout the process. Unfortunately, this added even more frustration to an already difficult experience. Looking back, I truly wish I had been assigned to work with someone else at the dealership who was more communicative and attentive. The overall experience made me feel uncomfortable and undervalued as a customer. Given that many of my own clients work with Audi, I expected a much higher standard of professionalism and customer care. Instead, I left feeling disappointed and tired of the lack of clarity and communications . Original estimate kept on changing every week. Because of this experience, I no longer felt comfortable continuing service with this dealership and chose to move to another dealership where my issue was fixed in 3 days. Audi Rancho Mirage totally overcharged me. I will make sure to spread the word in my community and to my clients. read more

I sold my car using Kelly's Blue Book. And the salesman, Andrew Sullivan was a great help, very personable, efficient. After I sold the car I was purchasing a car from another dealer. I needed to temporarily downsize. He helped me by giving questions to ask, etc! I thought that was very nice of him! read more

Professionals who treat you like an adult - that was our takeaway. Purchased a car from Isaac, but - through no fault of the dealer - a problem very quickly appeared. Issac and his team efficiently handled the problem, even providing a loaner despite the fact that we live quite far away. That made logistics difficult, but Audi of Rancho Mirage made everything right, and treated us with care and respect, as any Audi dealership should. If I need anything else in the future - and drive makes sense based on the deal they offer - I would certainly go back. They turned what could have been very bad into something very good. read more

I was confused about operating a new key provided by Audi service and wrote a bad review as I thought my key locking problem had not been fixed. It was my mistake and there was no problem with the keys provided. They explained my mistake to me, and I withdraw all criticism of the service. Thank you for your assistance! Kevin read more

I bought a car here. The experience was good. I do resent dealer add ons like paint enhancements and GPS gadgets I don't want or need being part of the base price. They wouldn't remove them either. Bad policy and price gouging but most dealers do it. That's why aware consumers don't go back for service they expect to be price gouged. Nice staff lousy business model. read more

Genuinely good people , Staff is friendly , courteous, welcoming and hard working ! Every time I come here the people AWESOME

If I could give a negative star I would. The Service Department along with their customer service is a joke, charging over 3,000 dollars for a repair when the part cost less than 40.00 is a joke. I know the car industry and am well aware that they do have to make a profit and service/parts is where they make their money. But charging something that should only cost maybe half of that with parts and labor and Up-charging is ridiculous. read more

This is a shout out to Audi RM for the excellent service and very responsive customer service experience. Special mention for Jackie Reyes who was my service advisor. TY JACKIE! She went out of her way to resolve an issue I had ... definitely went the extra 100 miles. Highly recommend. THANK YOU! read more

They occasionally have parts in stock, so that's good. Their estimates for parts n repairs is another thing altogether. I can't honestly recommend them as their 'standard charges' don't jive with actual part costs n time needed to install. Something hinky imo. Mgt should evaluate staff more closely. Used to be better. Found a better mechanic. read more

I was told that Audi "price match"....I provided the competitor's invoice and it was accepted....When the work was completed, Audi DID NOT MATCH by over $200....And, Audi charged a 3% credit card fee...Very disappointing... read more

Three and a half hours and $350 for an oil change. I will never be going back here and will never buy an Audi ever again.

I had been looking for a luxury SUV for a few months. I test drove a Cadillac, Mazda, Lexus, Porsche, BMW, Rivian, Genesis, and Acura. While I did have a good experience at every dealership, Audi really stood out with their customer service. Literally everyone at the dealership introduced themselves and talked to me. Sthepany Gutierrez went above and beyond to find me the right car, and the right type of lease that worked for me. She even came in on her day off to make sure I didn't have to wait for the car I had finally decided on. I ended up with the Audi Q8 E-tron EV, and so far it's been a great car. Sthepany and Audi are still there after the purchase to answer any questions that may come along with a new car. I have not experienced the service department, but the sales department is top notch and above the rest. read more

They really helped us out in a pinch!! Traveling across the desert we got a flat and towed to this dealer. They had our tire in stock and got it installed and our family on our way! Thanks Lorena and team! read more

I called Audi at noon to inform them I was bringing my Q5 in to get a new wheel/rim & tire, had the car towed arrived at 1:00, I spoke to a sales guy about a 2025 Q5 they had on the lot, said I might be interested in trading my car, at 4:30 I received a list of things they said were needed for the car not mentioning a new wheel/rim or pricing for what I brought the car to the dealership for to start with. I was told they did an inspection, which I never asked for, they were not able to get me a price for my request, told to come back the next day. I called the next morning requested to get the update and decided to have them put the spare on and I would take my business elsewhere. Before getting my car and leaving I made an offer to buy a new 2025 Q5, it's end of the month. I didn't hear back so left came home called the sales guy and was told they were not interested in selling me the new car, no counter offer on the new car. This was terrible Customer Service from everyone at Audi, they blew a chance to fix a my car, and sell me the new car, instead wasted my time with no followup on trying to make a deal on the new car. read more

Absolutely horrible experience with their service department! Wouldn't recommend them for any kind of service on your Audi. And consequently wouldn't consider buying there either. Told me to bring my car in for a check engine light issue then when I got there was told they were too busy and it would be multiple days before they could look. Extremely uninterested and unhelpful!! Not to mention rude. If you have an Audi service issue I highly recommend Audi Riverside. It is a longer drive but they will take care of you! read more

Joe is amazing!!! I want to start by saying I have been a loyal MBZ customer for the last 15 years. That changed yesterday! Joe Firmapaz and his amazing customer service and positive personality got me to convert, and I am now the proud driver of a 2024 Audi Q5E! Joe was amazing from start to finish! He's responsive, knowledgeable, friendly and willing to go out of his way to provide amazing service. From showing me different trim levels and what those include to delivering my new car to my home and helping complete the set-up process. To have someone make this process so smooth when it could be very overwhelming is amazing. Thank you to Joe and the rest of the Audi Rancho Mirage staff involved for everything. read more

Audi Rancho Mirage - 2024 Q5E - Car Dealers Near Me - Rancho Mirage, California

Service department. Jason wasn't friendly to deal with and was a weird experience all around. His entire tone when talking was rude.

I had an extended warranty that I for they kept telling me it expired when I still have another year on it. They won't respond to me on how they correct their claim on my services. No more Audi for me. If they actually fixed the issue in the first time and put it through the warranty id be a happy customer read more

I highly recommend Audi Rancho Mirage, and especially, Kristine Najar! She is absolutely exceptional and made this "seller, client" experience absolutely worth it. I walked in not expecting to buy a car and because of Kristine, I bought the Audi A5. Sales is not easy and not always the best, yet, it was a perfect sale. Thank you, Kristine. I will recommend to anyone seeking a new car. read more

Audi Rancho Mirage - Car Dealers Near Me - Rancho Mirage, California

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First experience buying an Audi and it was great. Thank you so much Tony Blua for help in choosing a car and patience Who was with us on the phone even in his free time and answered all our questions, since this is the first such and exciting experience. Definitely recommend this dealership!! I found the car I was looking for!‍ read more

Audi Rancho Mirage - Car Dealers Near Me - Rancho Mirage, California

I just bought a new car from Audi Rancho Mirage and I must say it was a great experience. The facility is impeccable but it is the customer service that is the star. Bryan Fitzpatrick, the General Sales Manager; Andy Towns, the Finance Manager; and Joe Firmapaz, the Audi Brand Specialist; were engaged and genuinely worked to meet my needs. It was one of the nicest car purchase experiences I have had and I have bought a lot of cars over the years. I really can't speak highly enough about Joe Firmapaz - he knows the Audi brand in detail, he is a major client advocate, he pushes hard to meet the client's purchase goals, and he is just a really nice guy. I encourage you to go to Audi Rancho Mirage for your next car and, by all means, ask for Joe Firmapaz to assist you. You won't be sorry! read more

I called their service department on Monday to discuss a concern that I had with my car. The receptionist answered. She said that they were busy and took a message. They never called me back. Five days later, I called again. The receptionist answered and told me that everyone was busy and that they would call me back. During both calls, I waited on hold for some time and was forced to listen to their hold announcements, wherein they went on and one about how good their customer service is. read more

Im still waiting for a call back regarding an issue. Called 3 times and they said they will call me as soon as someone is available. read more

The best dealership in the valley. Love the service department. They make me special. read more

Update to my previous review. After speaking with the service manager Leo M., he was able to expedite diagnostics and identify a significant oil leak in various places in the engine. Audi sent a video with the inspection! He graciously coordinated a loaner car for me during the repairs, during which time he kept me updated. The whole transaction went very smoothly as expected with my past experience with Livermore Audi. I'm glad Leo stepped in, otherwise I would have ended up with an oil change, seal off system and wait for the oil to continue leaking based upon the first service advisors recommendation. Thank you Leo for listening to my concerns that the oil consumption I was experiencing was not normal for my car which I've owned for 10 years and recommending an inspection first. read more

I can't say enough about Audi of Rancho Mirage! They've been taking care of my car since I returned to the desert area in 2019 after buying it in the bay area. This car, as much as I love it, was a total lemon from the start, with the A/C blowing up 6 weeks in during my first summer back in PS. It's a Q5 and has had every single major repair you can imagine, from the computer to the transmission to the air conditioning and I bought it brand new! Indigo happily took it on and has been there for me in a way that my bay area dealer never was. I appreciate everything Leo and his team always do to make sure I have a loaner car and that my car is processed quickly and all repairs done with care. I don't know where I'd be without them! Thank you Leo! You're a gem! read more

Audi Rancho Mirage - 2019 Audi Q5 - Car Dealers Near Me - Rancho Mirage, California

I purchased a used Audi somewhere else. The tire pressure lit up so I drove into Audi Rancho Mirage (I live out here). They took the car right away, filled the needed air, and I was on my way injustice a few minutes. Very nice, polite associates. read more

The sales team was pretty solid, I saw a car online inquired about it and my salesperson was extremely responsive with all the information that I'd requested. Was very communicative throughout the buying process as well. Because electric cars are still fairly new to most dealerships I'd say my knowledge of the car was a lot better than the sales team. Overall the buying process was pretty smooth, my only qualm is that I paid over $100k for the car I purchased and they refused to budge on little things like adding tint l, a cargo net or providing small niceties that cost them nothing but improve the buying experience and may bring you back, like an owners manual, which was missing. Otherwise, a decent experience. And despite the lack of follow up after the deal, if they had a car I really wanted again, I might consider going back to them. read more

So I buy a 2015 Audi A6 in 2017 pre-owned for about 30k. The finance manager lays out the service that will be needed. I buy the next SCHEDULED SERVICE along with the vehicle. Someone pulls out in front of me and the car is totalled! I call and go into Rancho Mirage Audi over 35 to 40 times in the past few years and everytime they tell me yes they have the problem resolved and I will get a refund by check within 6 to 8 weeks. It is now almost 3 years ago I was told I would get a refund for my pre-paid service which was over $850. PLEASE DO NOT PURCHASE ANYTHING EXTRA FROM THIS DEALERSHIP! IT IS A SALES TACTIC AND LOOKING FOR COMMISSIONS! Plus it just isn't cool to lie to customers. I love Audi vehicles but had to go to another dealership so I could trust them..Walter's Audi in Riverside! If you want to purchase and Audi from Rancho Mirage please call the GM and ask them if their finance manager is going to try and sell them service and if they actually will honor it! Oh and by the way they will tell you that this is an Audi corporation issue, not their issue, even though they sell Audi vehicles. read more

A very impressive and positive experience with Jason Preston in Audi service. Jason excels at communicating the status of our vehicle's service progress and explaining what needs to be done. The service department and staff are very friendly and professional. Highly recommend Jason as a service advisor. read more

Terrible customer service from the Service Department. Took my Q3 in per Audi's fuel tank recall. First, they told me they couldn't look at my car on the day I had scheduled. When I returned the next day (told I was first in line) the service department completely forgot about the car and never looked at it. The third time I brought it in, they tested it and said they'd need to fix it - would be ready in two days. Two days later they tell me that they need to replace the tank but the tanks are back-ordered - would be in on the 26th of December and would take a day to fix. I call on the 28th and was told that the part was still on back order and they had no idea when it would arrive. I get that "things happen". But the complete lack of communication is what is inexcusable. Every time I call I have to listen to their credo and the lofty statements about commitment to customers, but I've yet to see any evidence aside from the receptionist who actually tried to be helpful by tracking someone down (to no avail). Not once when I've called has my service rep ever been available and god knows when they planned to tell me that actually had no idea when they would have the car fixed. I've asked them to buy the car back. read more