I brought my civic in here to be serviced a few weeks ago because I've been having troubles with the air conditioning. The service advisor told me that it could be upwards of 2 $2,000 just to fix the air conditioning. I knew right away that I didn't want to spend anymore money on an old car and made the decision to test drive a brand new 2026 Honda CRV. I immediately fell in love with the car and knew I had to have it and we made it happen! Everyone and I mean everyone at this dealership was so pleasant to work with and made this experience so easy for me. I'm terrible at remembering names and I remember everyone who helped me during this process. So I'd like to give a huge thank you to everyone who made this such a fantastic customer experience: Curtis, Chris, Carlos, Crystal, Aaron, Alex, Ray. This is my third Honda and this experience reminded me of why I've always stuck with Honda. Chris truly went above and beyond to make sure I was happy with the sale and I'm so incredibly appreciative of that. I LOVE my car and I am so happy that I made this purchase! I absolutely will be back when I'm ready to purchase another one read more

Unicars Honda - Auto Repair Near Me - Indio, California

Progress has gone downhill following used car purchase from Unicars Honda, Indio CA 11/30/25 after great purchase experience with salesperson Ana. It's one week later and still waiting to receive paperwork and descriptions of the extras we purchased spelled out in contract. Descriptions nor itemized accessories were not included in purchase packet and I've spent break times at work this week to call repeatedly, sometimes successfully where someone picks up and my concern is heard, sometimes not. I've heard a few times that Ruth or Anthony will call me back. We shall see. These items, including "cash price accessories" total over $10k. Will continue to pursue but based on some of the other reviews I see a pattern of unprofessional practices which is a shame, as we prefer supporting local businesses. I've been reluctant to leave a negative review and gave Unicars Honda a 2-star review in Google but didn't include a comment because I thought they could follow through, given a week's time. I see another Yelp review warning to be cautious and make sure you get everything in writing - agree! read more

Did not receive the link to comment on my recent visit so Yelp will do. Came in as a walk-in hoping to be assisted and was greeted by Jessie. He listened to my cry out for help. My cars splash shield or the bottom cover of my car had completely came off. I had told Jessie that I can do partial payment if needed to be replaced. He reassured me that they'll take a good look first and will let me know . He called to let me know that it was ready and they were able to fix it and reattach with new clips and was informed that they'll only charge me with parts needed. That was such a blessing to hear. So many auto services out there will take advantage and just upsell. I'm so grateful to know there's still a few good people that's actually willing to listen and help. Thank you Jessie! read more

The sales department is very good, but the service department was very disappointing. I had an appointment to get my oil service and rotation. I been sitting here for almost three hours plus, and they just started working on the car. This is not what I was expecting from this dealership. read more

Service was amazing and the staff was tops, Jesus Rubio was especially helpful wont be going anywhere else for service thanks to him.

Rate no such thing as a rating for Honda I've taken my car for the same issue over and over again. Seven times so no Honda you suckI'm too ashamed to even post a photo of the car. read more

Shout out to Jessie in the service department. I can't praise him enough. From start to finish his knowledge & customer service was amazing. So helpful & friendly & you can tell he's good at his job and he knows it well. Give the man a raise!! Thank you for everything Jessie! You're my new go to person at Honda now. read more

AJ the car technician who perform the oil change was awesome super helpful and informative. had a positive and approachable attitude. appreciate him alot! read more

No pushy sales, agreeable to terms, and went out of their way to make sure I was satisfied. This is my second car purchase at this dealership. Thanks again!! read more

Jesus, the salesman for pre-certified cars provided first-class customer service. He was polite, patient, and made me feel comfortable. New! More ways to react to reviews. read more

Loved it everyone did a great job. Josie gave us all the information we needed for the car needs.

this place is the absolute WORST dealer you can go to! if you really want a deal and professionals go to HONDA OF THE DESERT! They'll lie to you here and waste your time! if I could give zero stars I would sadly have to give them one, I'll give them a star for sucky service they are great at that! Also be careful with your info they'll try to run your credit without your permission read more

Everyone at the Unicars was wonderful and courteous. Respected my concerns and answered all questions with clarity and patience. One of the best car buying experiences I have had in a long time. Regards, read more

I would not recommend purchasing a vehicle from this dealership. Two days before returning to move forward on a car, I visited with my father to look at a vehicle for myself. At that time, I was told that I could not be helped because I was cosigning for someone else. That explanation made no sense, as being a cosigner does not prevent someone from purchasing their own vehicle. It felt dismissive and unprofessional. When we returned to purchase a specific vehicle, we had the keys and were told the car was still available. Our sales representative then gave the keys to another salesperson and later informed us the vehicle had been sold -- after they had already run my credit and presented financing numbers for a completely different car that we did not want. Running someone's credit for a vehicle that is no longer available and then attempting to switch them into another car is unacceptable. This entire experience felt disorganized and misleading. I would strongly recommend that others proceed with caution and ensure full transparency before allowing this dealership to run their credit. read more

BEWARE!!! I purchased a vehicle from Unicars Honda in Indio. They promote and advertise free oil changes for as long as you own the vehicle. I went in for my first oil change 6 months after the purchase of my vehicle and to my surprise I discovered that for me to receive the lifetime complimentary oil & filter change I would be required to have my tires rotated for $30 (which I had already had done the week before at a local time store) and have the rear differential fluid changes for $169. The car has 8,000 miles on it. The recommended rear differential fluid change is recommended at 100,000. In addition, the vehicle came with 10 year road side assistance. I wanted to test out the response time with the road side assistance and found that when I called I waited 30 minutes and no one picked up. I think I will just keep my AAA road side assistance. At least THE AAA service answers the phone. These perks that are sold with the vehicle as additional free service are not free. You are required to purchase additional services if you want to get your oil changed. DON'T BE MISLEAD LIKE I WAS. Unicars Honda also provided a lifetime limited powertrain warranty. I hate to see what additional services you need to pay for in order to receive the powertrain warranty. BEWARE! read more

The check in process needs serious improvement in my opinion. I arrived 40 minutes early to my 11am appointment and saw only 5 cars move. By the time someone came out to greet me, it was 10:55 and my check in wasn't complete until 11:20. At no point did I detect any sense of urgency by anyone working there. I've never had issues with the work completed here, but the act of waiting to check in has always been bad. The bottleneck at the service department makes me want to look elsewhere for a place where my time has value. read more

Ongoing issue ignored after I paid for repair I brought my car to this Honda dealership and paid out of pocket for a repair that was supposed to fix the issue. Not only did the same problem continue, but I also reported it while my car was still under warranty -- and they told me it was fine. Now that it's worse, they're refusing to help or take responsibility even though the problem started before the warranty expired. I've tried to handle this respectfully and gave them multiple chances to make things right, but the lack of accountability and follow-up has been really disappointing. I expected a dealership with Honda's name to stand behind their work, especially when it involves a safety-related issue. Be cautious when bringing your car here -- make sure you get everything in writing and have them document every visit. read more

I had a great experience, Tracy was so helpful and they did my oil change really fast.

Ruth (financing) + Jesus (service) very helpful. Happy with used cars selection at Unicars. A little issue with remotes I received but that was resolved. read more

Honesty would improve the situation. Tried to resolve with Sales Mgr and finance person. It was a manipulation of paperwork and deception. read more

We've been coming here for any services and usually it's fast but today beat it. For a change oil, took over an hour and 40 mins when usually takes them 30 mins. 1st time waiting this long and I have my 4 kid's with me, baby's fussy, and kid's getting impatient. Not a good idea to bring them. Learned my lesson. But hey! still, I had to get up and asked how long will it take and D was the only one who helped and acknowledged us. Thank you, David, you're AWESOME & you're amazing at what you do. We appreciate you, Sir! Have a blessed day. UPDATE ON MY POST THIS MORNING----@10:18 pm. This is so bad that I had to come back and re-edit my review due to what happened @ around 6 pm in Westcovina. Unexpected after doing and taking my van to get changed oil today this morning at 830 & waited for over an hour and 40 minutes, BIGGEST CONCERN AND ALERT IS THAT MY CAR STARTED ACTING BAD AFTER BEING CHANGED OIL TODAY AND ITS UNACCEPTABLE....we just got it changed oil and now it's acting up, wouldn't start or even turn on. What have you guys done to my van ? It was working fine before coming to changed oil today from you guys and all of a sudden it's wasn't turning on so I had to changed my batteries and it costs me so much money...I was in westcovina with my kid's.. it was so hard knowing I don't even know anyone from westcovina, driving with my van and it wouldn't turn on and I had to beg someone to help us. Now my van can't even function like how it was before coming to you guys. I'm gonna have to call you guys tomorrow and need explanation. How can my van started acting like this knowing it was working fine and nothing wrong, except when we got the changed oil, that's when it out of nowhere it won't start???? What did you guys do ? I am calling in the morning because you I'm so pissed off. I hope someone sees my review and call me from your company because I need you guys to fix what you guys did. I had to buy new battery today and still, it's still acting up. After being changed oil this morning. It's ridiculous. read more

Unicars Honda - We had an appt @830, came a little early because better to come at least 10-15 mins before the exact time. - Auto Repair Near Me - Indio, California

DO NOT MAKE AN APPT! It doesn't matter whether you make an appt. or not, there is no orderly process to checking in appts. vs. no appt. guests. DO NOT WASTE YOUR TIME ONLINE OR ON THE PHONE MAKING YOUR APPT.! There are about 6 or 7 desks, available to occupy an employee, however there aren't any employees around until you're forced to cause ruckus. Had an appt. at 1030am, arrived at 1020am, there were 2 vehicles ahead of me in the one line. I finally gave up at 1045am and walked inside because nobody had come outside to address us 4 vehicles. read more

Jon Romero is the most condese and unprofessional person I have ever spoken with. It's truly a shame that Honda has a person like this on their team. He is not helpful whatsoever and seems like he either doesn't want to do his job or doesn't know how to. Truly embarrassing. read more

I recently bought a used Lexus from Unicars Honda's used cars. I saw the car online and drove from Las Vegas to get it last month. Upon signing the paperwork I received a work order to return at my convenience for window tinting and security installation. No problem - another road trip for me! When I had some free time I called Unicars Honda service department for assistance. I was treated very nice and advised I would also need some service on my car as the horn wasn't working. I scheduled an appointment for the following week. The first person I came in contact with was Mike Smith. He was awesome! He was really hustling trying to listen to people's requests all while helping move the service line. I could see after telling him what I was there for he was listening. He was so attentive and went above and beyond concerning customer service. I can't say enough about the excellent customer service. My plans changed and the horn wouldn't be available until the following day. Mike advised they (Unicars) didn't have a horn for Lexus and he could get me a generic horn and I would be good to go, but if I could wait til tomorrow he was sure he would have the correct horn. Everything was good and I had a fun little impromptu night and morning in Indio. I got an Uber back to Unicars Honda saw Mike and asked the status. He said they were still working on my car, but was aware I needed to get back to Vegas. He kept me updated and around 5 he said I could check out. He pulled up afterwards in my car, I thanked him and was on the road - Vegas bound. Oh wait, I just remembered Alex over at Unicars used cars promised me a fill up when I came back for the window tinting and security install. I headed down the street, beeping my horn! Sounds like a Lexus!. I pulled in and parked at Unicars used cars. I saw the wonderful Ruth and chatted with her. She's such an awesome person! Alex was TRUE to his word and filled up my gas tank! These people are almost TOO good to be TRUE! I made it home safe and since my windows were tinted I knew I had to keep them up. Lucky for me I have another car to get around in so my Lexus sat for about 5 days. When I got the car out to drive I noticed the wind deflector wasn't in the car. It goes in between front and back seats. I think I must've been so excited to get on the road I didn't realize I didn't have it. I called Unicars and advised them what happened. I also still had Mike Smith's number so I texted him my problem. I ended up talking to a guy named Carl in service who was very helpful. He told me to send a picture of the wind deflector and he would look around for it. He let me know a day or two later he located it. I advised him I live in Vegas and really couldn't make a trip back to California and was hoping they could mail it to me. After checking with the boss he verified my address and said he would have it sent to me. I received it, packed very nice and safe on Sunday! THANK YOU SO MUCH Mike Smith, Carl, Ruth and Alex FOR YOUR AWESOME CUSTOMER SERVICE and for just being NICE and HONEST! read more

Unicars Honda - UNICARS - beautiful Lexus purchased and serviced by UNICARS Honda - Auto Repair Near Me - Indio, California

Ricky is an excellent example of top customer service. He is polite, concise with instructions and information, and his follow through is impeccable. read more

I had an 8:30 AM appointment to have a regular service on my Honda. I was there at 8:30. I was the 5th car in line. Nobody was checking drivers in. I finally got my car checked in 45 minutes later. At that time there was 10 cars behind me waiting. I was told since I had an appointment my car would be ready by 11:15. It wasn't ready, i finally got out of there at 11:45. The only work done was an oil change. Really poor service. One of the employees told me that it was typical on Monday. If it is a known problem why not fix it? read more

I came in for an AutoButler cleaning. It was clean on the outside but the inside looked like they only vacuumed the carpets. My infotainment screen looked like it wasn't touched usually it's wiped clean and my small back window wasn't even cleaned which makes me think all the inside of my windows weren't even touched. My back cargo tray wasn't cleaned at all. (I have a CRV) This has made me rethink about having this company work on my car in the future. read more

All of the Honda associates are very helpful, but whenever I go Ricky assists me and he's help me get my a/c in my car running and my vehicle to stop jerking read more

Great Service. Friendly, and courteous staff. No pressure. I would definitely recommend family and friends to Unicars Honda.

Robert was Great!!! Met with a smile. problem did not get resolved unfortunately Something has to be stuck in the defrost blocking the air going up to the windshield Just because your diagnostics doesn't show anything something isn't working!! Barely passed 4000 miles and my front defrost doesn't work!! The back defrost is fine read more

Worst service experience ever. I booked a 10:15 am appointment at Unicar Honda for a basic oil change and tire rotation. Arrived at 10:00 am, but no one even acknowledged me until 10:30. The service area was crowded, staff looked lost, and there was zero organization. They finally took my key, had me sign something, and didn't give me a receipt. Minutes later, another employee came over asking me to move my car even though they already had my key. At that point, I left and waited for their call. My "quick" service took until 2:00 pm. No car wash, and it looked like nothing had been done at all. I'm just hoping they actually changed the oil and rotated the tires. If you value your time, go somewhere else. I'd rather drive farther than deal with this chaos again. read more

I have to be honest I was a little apprehensive about going to a dealer. I had horrible experiences with the dealer in Palm Springs. Met Ricky the svc adviser and after talking with him I felt a lot more comfortable. Bottom line, the service I received from Unicars Honda was outstanding. I've been back a second time once again Ricky was on top of everything. I would definitely recommend Unicars Honda and Ricky is top notch as a svc rep. Thanks read more

Great team. From the sales to financing office, and the management. Everyone was really helpfull and that made the process easy. I was in and out in a couple hours. read more

The service here is horrible. Doesn't matter if you make an appointment. They always "have a call out" and are short staffed. We bought a car here and will never buy one again. I've had issue with them and the sales staff and manager. Had an issue with my door locks and the sales manager said he would get back to me by end of day and he forgot so when I walked in he said there was nothing he could do when I told he he forgot to get back to me and probably never addressed the issue he laughed I was so over their lack of professionalism. I laughed at the service they provide I will be going to Honda in cathedral city instead. read more

I'm so impressed with the service at this dealership. I had just gotten new tires with the warranty at my home Honda and the tire pressure light came on on a road trip. I pulled into this Honda service center and they got me in and out and back on the road in no time. read more

It was the smoothest car purchase I have ever had! Staff was courteous and professional. All of our questions were answered and we never felt pressured. read more

My service advisor Jesus was great! He took care of everything I needed in a timely manner. Very happy with my service!

I have been leasing my Honda's from them for many years. They have gone over and above with their customer service. A few years ago, I was caring for my mother when she was on Hospice. They brought my new car to me because I couldn't leave her. Then, last year I had a hip replacemen. Again, they brought my new car to me because I couldn't drive. Yesterday I sat in the waiting room for a couple of hours while they tinted my windows. The area is so comfortable and televisions are not blasting. The service technicians are kind & helpful. I TRUST these people to give me honest, personal service. read more

David the assistant service manager took very good care of me he kept me updated on the repairs and hopefully repaired my car for a couple hundred thousand miles that's the whole reason I buy Honda's because I want a car with low maintenance and dependability thank u David and the service department read more

I waited inside for at least 15 minutes , not one single employee give me any kind of acknowledgement. I was just here for a simple oil change. Although the car was ready within a reasonable amount of time , but my car door was covered with black grease and it has been running for at least 20 mins . Why can't they just they just turn off my car ? Why are the techs so careless? Is my brand new car but obviously they don't care . I will definitely buy another Honda but not from this dealership. The service department is absolutely horrible. The only possible thing I can say is Ricky who helped me. He is so pleasant to work with . Everyone else and the entire team suck though . read more