Summary: Excellent food quality. GARBAGE service! Get take out and don't even bother sitting down for a meal with any level of customer service. You've been warned.
Last night was my second time eating at Meat Point, as I wanted to give the restaurant a second chance and providing better service, and unfortunately, it was the worst service I've ever gotten while eating out and far worse than my first visit.
FIRST EXPERIENCE:
Went to dinner with my family (4 people) a few months back and ordered a mixed dip platter, grilled platter, and Turkish coffees at the end. After being seated, it took quite a long time for someone to come by and take our order or even offer water. The meals arrived with an OK speed, but the most annoying part was that EVERY single staff is just constantly behind their counter / desk area and not coming by to check up on you, no water service, no interaction, nothing. We literally had to flag down staff for the most basic things like, extra bread, refilling our glass, TO TAKE OUR EMPTY PLATES AWAY. It was so annoying. My parents had even noticed that all the staff are looking 'busy' behind the counters and not paying attention to any of the guests.
SECOND EXPERIENCE (Last Night):
Before going, I had warned my 2 friends that the service was going to be bad but the food will be delicious. I wanted to give Meat Point a second chance at better service. Surprise surprise. It was exactly what I warned them about about and even worse than my first experience. We were seated really quickly, and the restaurant was less than half full (this is important to note). It still took 15 minutes for anyone to come back to our table to take our orders and bring water. Food arrived on time, no complaints here and it was really delicious. But again, not a single staff person EVER came back to check on us if things were ok, never refilled our water, didn't interact with us, at all. I personally had to flag down our waitress 3 times for more water, additional bread, and to remove empty plates from our table. ALL BASIC CUSTOMER SERVICE TASKS / DUTIES for any basic restaurant. Just like my first visit, every single staff was buzzing around their counter / kitchen area talking amongst each other and seemingly busy on tasks that could have waited (ie. folding aprons and napkins). Even the owner was sitting at an empty desk on his laptop and phone drinking tea, while guests were in the restaurant eating and waiting for staff to come around. This is a huge HUGE missed opportunity by staff and especially the owner. Talk to your customers, check on them, smile, introduce yourself, ask for feedback, offer dessert, WALK AROUND THE RESTAURANT AND SEE HOW YOU CAN HELP!!! Guests shouldn't have to constantly flag down waiters or make hard eye contact just to get service.
Tips to Management:
- Train your staff basic customer service in the restaurant / service industry
- Teach them to say hello, introduce themselves by name
- Bring water to the table by default right away
- After serving meals, come by within 5 minutes of serving to make sure that the order was correct, customer is happy, or if they need anything like more water, hot sauce, more utensils, etc. etc. JUST GO CHECK ON YOUR CUSTOMERS, please!!!!!! Talk to us, ask us if everything is okay! If it tastes good, etc. It's such a basic thing to do!
- Owner: Go talk to your guests. If you're in the restaurant, use this opportunity to speak to guest and interact with them to make it a more personable experience. Set an example for your staff.
I can't imagine what the service must be like when the restaurant is actually full lol.
As a note:
I'm a very easy-going, fair, and honest person when it comes to eating out, giving chances. But this restaurant, by far, has provided the worst customer service I've ever experienced in Toronto, TWICE, at a sit-down full service restaurant. Don't believe me? Go and try your luck. read more