I have come to get oil changes and an inspection at this auto center multiple times. This auto…read morecenter allows you to walk in without an appointment. Every time that I have come my service was completed in a timely manner. The oil change prices are reasonable & the employees are nice. There is a waiting area with a television to sit in while you wait for your vehicle to be serviced.

Very inconsiderate , called prior to driving 30 minutes after work for this change and was told…read morethey could grab me, just to say never mind when I got there. Very slow poor work, oil change "takes 2 hours" apparently. 100% wouldn't recommend.

I'm late posting this review, but I want to reiterate all the previous reviews' compliments. From…read morescheduling to picking up my car, the process was easy and transparent. I brought it in for an issue I thought was the culprit and was instead shown a different cause of my problem. What I love is the digital inspection and the transparent pricing. This shop has earned my future business.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

I rarely leave negative reviews, but this experience was bad enough that I feel obligated to warn…read moreothers. I came in for a full synthetic oil change and told the staff I was leaving that day for a 9-hour drive to Tennessee for my grandmother's memorial. Because of that, I wanted to make sure my car was in good shape before getting on the road. During my visit, I noticed the manager correcting multiple technicians, and the shop didn't seem to be running very efficiently. I tried not to think much of it since I was only there for an oil change. As part of the service, they checked my tires and added air. As soon as I left, my tire pressure warning light came on. I immediately turned around and went back. I asked the technician how much air had been put in my tires, and he told me 69 PSI. My Honda's recommended tire pressure is 32 PSI. I was shocked and asked why they would put that much air in my tires. They assured me they corrected everything and that all four tires were now at 32 PSI. I drove away again, and the warning light was still on. At that point, I didn't trust the readings, so I stopped at the tire shop directly across the street. They checked my tires and found my front tires were actually at 45 PSI, not the 32 PSI Valvoline had assured me they were. I was about to begin a 9-hour highway drive, and this completely shook my confidence in the work that had been done. I shouldn't have had to rely on another shop to verify something so basic after already returning once. What has been even more disappointing is the customer service afterward. I have contacted Valvoline customer service multiple times over the past several weeks. The manager, Ryan, offered me a free oil change, but after this experience I have no interest in returning. I requested a refund instead, which I believe is reasonable given what happened. I've followed up more than 10 times and have received no response. Mistakes happen, but the lack of accountability afterward has been incredibly frustrating. I cannot recommend this location based on my experience. I hope this review helps someone avoid the same experience I had. If Valvoline would simply stand behind their service and issue a refund, I would gladly update this review to reflect that resolution. Update: they finally refunded my oil change. I appreciate them trying to rectify the situation by processing a full refund. Means a lot.

Very very nasty dirty place! Don't even bother! They spend more time trying to sell you shyt than…read moreactually doing any work. The reason there's never a line over there is because they don't know what they're doing. They can't get simple shyt right. The least they should do is clean the place up the windows, floors, and restrooms are dirty, the animal hospital is cleaner than that place, they should just shut down

I use this Vavoline for vehicle inspections. Clean waiting area. Often no wait. Friendly staff…read more It's my go-to NC inspection place.

Very bad experience! They changed my ac filter and now my car has a loud roaring noise. They…read moreliterally told me they were not mechanics and could not fix it and recommended I go to Firestone. I will never again go to Valvoline.

I drove a little over 2,500 miles relocating and needed an oil change as soon as I got to NC. I…read moreusually go to Valvoline back home, but this location seemed to have pretty good reviews. The person who assisted me was pretty helpful, and explained everything. I used a Groupon my first time. It was quick and efficient. I came when they first opened, and it took them less than 30 minutes to help. I wasn't really tracking time, sorry!! Oh and when talking to customers etc, they were wearing masks and distancing. I'd used them again. Thank you.

Came to this location with my company vehicle. I'm amazed how they always pull the cabin air…read morefilter and engine air filter. The surprising part is even if my engine air filter needs replacing, they never carry it. Put it in the notes and either stock it or don't pull it next time. They provide tire rotation, but always make excuses why they can't do it or tell me the treads are wearing evenly. They are wearing evenly BECAUSE THEY GET ROTATED! I have no words. But they DO change the oil well.

Good mechanic in 919 area good and honest he doesn't overcharge good pricing and good workread more

As a woman, I can tell you there's no shortage of mechanics out there who will look at your car and…read morediagnose you with stuff you don't need just to charge you more. Clyde at Pass The Wrench doesn't do that. He's a fine young man who provides quality, affordable service. If the job isn't done that day, you pay him when it is. I seriously lucked out by asking on Reddit if anyone knew of a mobile mechanic that could come to our house and fix out Infiniti, someone recommended him. He answered his phone right away, listened to the issue, and came plenty prepared. Not only was he fantastic with the service he provided, he was able to get us discounts on the parts we needed, willing to work around us very close to Christmas (even offering to work ON Christmas), and it turns out he can do more than just cars. Since moving to NC, all we ever hear about is how everyone in this state has "A Guy" they know that can do fix-it/handy projects around the house. Clyde at Pass The Wrench happens to be That Guy for us now. It's rare you find someone that loves what they do and is willing to do good work at a good price without trying to swindle their customers for a quick buck. When it comes to local businesses, Pass the Wrench is exactly the sort of place I want my money going because the person running it happens to be just an all around good human. He might be based out of Raleigh, but he services all over and will come to you to fix your car. We're out in Clayton, and he came to us without issue. I will personally be recommending him to everyone I know.

Took car in and they were going to work on warranties part. Turns out they didn't do the work they…read moresaid they did, plus charged me for a diagnostic. Liars and cheats.

Honest mechanics with fair prices. Do you really need more? Finding a fair and honest mechanic is…read morelike trying to find a sober clown. Look no further. If your car throws a light, check 'em out.

I had an outstanding experience with Classic Collision in Raleigh. From start to finish, the entire…read moreprocess was professional, organized, and stress-free. The staff kept me informed throughout the repair with regular updates, answered all of my questions, and treated me with courtesy and respect. The quality of the repairs exceeded my expectations. My vehicle looked like new when I picked it up, and the attention to detail was obvious. They completed the work on time, and the car was returned clean inside and out. It's refreshing to find a business that takes pride in both its craftsmanship and customer service. I highly recommend Classic Collision to anyone needing collision repairs. They made a difficult situation much easier, and I wouldn't hesitate to use them again.

I brought my vehicle in to Classic collision and I was very impressed with their customer service…read moreand the repair quality. Brooke was incredibly helpful and considerate and Jeremy did excellent work on my vehicle. They both were very professional and accommodated all of my needs and didn't try to upsell me on any issues. They addressed my needs thoroughly and exceptionally. I definitely recommend Brooke and Jeremy. Classic Collision will get my recommendation to all who are in need of a great body shop that will do great work and not take advantage of you. They didn't overcharge you for their labor and are very reasonably priced. Brought my vehicle in and they took care of me right away. I didn't have to wait a long time. I was so surprised! It was refreshing. Problem solved, absolutely painless. Thank you Brooke, Jeremy and Classic Collision. You guys are the Best!

It is highly probable that this will be my final visit to this establishment. The customer service…read moreprovided is subpar. The cost of an oil change is excessively high. I was charged $166 for a full synthetic oil change, and the attendant proceeded to inform me that I also required a cabin air filter and an air filter, each priced at $35. I politely declined these additional services, stating that I could obtain a comparable filter at a significantly lower cost from Amazon and perform the installation myself. I asked the attendant at the front desk - "oil changes have gotten expensive, haven't they?" He then replied - "yeah and so is the labor. Gotta keep my guys happy." Despite these issues, they offered me a $10 discount coupon, which was insufficient to eliminate the state tax. Consequently, my total bill, after applying the $10 coupon, amounted to $167.

I came in for a routine oil change and was advised to upgrade to a premium service. After the…read moreservice, my car immediately developed a noticeable humming noise when the AC or heat is turned on, which had never happened before. I returned twice to have this addressed. Both visits were handled by the same associate, and the issue was dismissed without a proper inspection. My vehicle was not pulled into a service bay, and I was ultimately told nothing could be done, despite the issue persisting. This was disappointing, especially considering the cost of the service. I'm now having to take my vehicle elsewhere to resolve a problem that started immediately after my visit.

Personable, reliable, fair and mom and pop. Reminds me of better days in customer service and…read morelocal business conviviality.

Our daughter just moved to Raleigh and had serious brake issues. After calling several shops, we…read morefound Brown's -- and we're so glad we did! Brian and Scott were kind, honest, and made sure her car was repaired the same day. They even called before starting the work to confirm pricing. As parents, that peace of mind means everything. We'll never take her car anywhere else!