Nothing but SUPERB service and client support from MD Restoration. My husband and I felt completely lost dealing with the ordeal we're currently going through, and we didn't even know where to start. Last week, I reached out to the company regarding a water leak issue and explained our situation. The customer service representative was very accommodating--she took my information and advised that a project manager would be in touch. I didn't have to wait long at all. PM Andy called me shortly after and scheduled an immediate inspection of our home. Although Andy could have scheduled us for a later date, he sensed the urgency of our situation and was kind enough to work around my availability. He came first thing in the morning shortly after our initial call. I was extremely impressed and grateful for the company's fast response. Andy kept an open line of communication, patiently answering all our questions and guiding us on next steps while we were completely clueless about the process. Today, I wasn't expecting another call from MD Restoration, but my husband had been in contact with Andy, who helped us get the dehumidifier scheduled. Around a little past 3 p.m., Yonell called me. I missed her first call, but she left a voicemail and followed up just minutes later. When I answered, Yonell was truly a breath of fresh air. After a long workday, her jolly and upbeat personality helped me de-stress immediately. Even though it was near the end of the day, she was still lively, positive, and a pleasure to speak with. She promptly scheduled herself and her team to come out right away with the necessary equipment for dehumidification of our Mikasa. Yonell arrived exactly as scheduled, and she and her partner completed their tasks efficiently. What made the experience truly memorable was her exceptional customer service--fun and lively, yet still professional. I genuinely enjoyed working with her and wouldn't mind working with her again. Overall, our experience with MD Restoration has been far beyond good -- it's been great. They've helped put both my husband and me at ease during a stressful water leak situation. Thank you so much! read more

MD Restoration - General Contractors Near Me - Honolulu, Hawaii

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MD Restoration did a great job from the start to the finish. They were quick and efficient with the setup and the daily check ups. Lua came 2 days and she was very, very, very efficient in her work and helpful. I would really recommend MD Restoration to whoever I know needs help. read more

We had a leak from our upstairs shower into the kitchen sink through a light fixture! we are renting and haven't been in the house a full 9 months. The bathroom was a new renovation done just before we moved in. A plumber came in and had to demo the entire base of the shower and cut a hole in the kitchen ceiling to repair the issues. He mentioned a bacterial smell. I called our landlord to request a mold inspection and MD was over the very next day. They have all the tools to assess the moisture leve and indicated that it was necessary to use two large dehumidifiers to dry out the mess. Lua is excellent! She explained the situation and plan of action and was extremely sympathetic toward our chaos. She told me that she would be checking back every couple of days and that I could expect to see her for sure. I find this to be really reassuring that I knew I would be able to expect a friendly, familiar face. She returned today and did all the necessary checks and determined that the dehumidifiers had done their job and we could get them out. I'm really pleased with their professionalism, timely response, efficiency with their work, and clear communication. I definitely recommend working with them and cross your fingers that Lua is the one on the job! read more

MD Restoration - The really big dehumidifier in the kitchen. - General Contractors Near Me - Honolulu, Hawaii

Water mitigation services went smoothly after a leak in my kitchen seeped under the floor. Paul was up front about providing estimates and answering all of my questions, even off hours. Lua checked in daily and was always professional, friendly, and excellent about keeping me updated about the progress of the drying. Would definitely use this company again. read more

I was immensely surprised at the level of knowledge, commitment and support we received from Andy after a minor flood. He was amazingly helpful and extremely professional during both visits to access our situation. Andy is the kind of person and employee that every company should have. read more

Technician Dee helped us make sure our bathroom walls were good to go. She was very insightful and did a quick thorough inspection everyday she stopped by. The scheduling was tricky, but overall she made the process easy for us. Mahalo. read more

MD restoration has come to save the day multiple times for the properties I manage. 24/7 service, always professional and get the job done easily. Yonell and Jacob came first thing in the morning, set up the equipment and were very helpful and kind. Will always call MD for any water damage issues. read more

Above and beyond!! I only write reviews when a company is either really bad or really, really GREAT--and MD Restoration definitely falls into the second category. Their customer service, knowledge, and professionalism truly impressed me. We first used them for carpet cleaning, and the results were night and day--absolutely amazing. More recently, my car got flooded from all the rain, and MD Restoration came through again. They were able to completely dry everything out and get rid of the mildew smell. I would give them 10 stars if I could, but Yelps max is 5 lol, Very satisfied--thank you so much, MD Restoration!! read more

Wanted to share how wonderful the experience of dealing with MD Restoration was. From the time I made my 1st phone call to all the different phases (initial inspection, abatement and repair), the entire staff was so helpful. I would definitely like to give 10 stars to Paul Kaminaka, my project manager. He is a caring, knowledgeable, went above and beyond and was there for me during the entire process. Anytime I had a question or concern and called him, he took personal responsibility and followed up with different departments and then would let me know. He is a godsend!!!!! A GREAT REPRESENTATIVE OF YOUR COMPANY!!!!! Would also like to commend some others that came. Rod came and very personable and monitored the moisture. Bert worked on the drywall and did a great job! Garrett was very professional along with his coworker (apologize I have forgotten his name) during the repair process. They even finished ahead of schedule. Tracy F. read more

I needed a full renewal for my kitchen. I saw MD Restoration was replacing water heater in downstairs condo unit. The workman took water heater tank out. He drained dirty water from the tank directly into the flower garden inside the building although outside yard was less than 10 feet away. I was surprised to see this. It took longer than a day to replace the water heater tank for them. T After they finished the project, 3 workmen left used materials and trashes behind. I called and told MD Restoration. They said they would come and pick up rubbishes, but it didn't happen. I decided to use different company than MD Restoration for my expensive project. read more

MD came in right away and began working to salvage our unit that was flooded. There was step by step communication which I really appreciated. I enjoyed working with them. They made this process easy and were always available to answer any questions or concerns I had. Thank you Kyle Pierman & Tevana Hebenstreit for providing excellent service. read more

If you have any water damage or inquiring about any "mold" growth going on in your house, this is the company you need to work with. Don't waste your time looking elsewhere. Paul, who is an absolute professional came to inspect our project and identify what is going on. He gave us a detailed report and broke down specifically what needed to get remediated for the water damage in our house. Paul is an absolute professional and great project manager who took care of our house. Cora, the financial team who assisted us on how to make payments and treated us with care. Brandy and her team, who not only took care of the demo & repair in a timely manner. Our water remediation project was projected to be $18k, but after the completion was done the team was able to save $6k by making sure no product was gone to waste. I appreciate the care and time each team member I was involved with. Each department was very responsive in a timely manner, with the initial outline of what needed to be done to following up with photos and information on how the job was going. Long review but when you're a homeowner looking for a company to do a good job and fix up someone else's mess, you want to ensure you pick a company that is involved and responsive every step of the way. Thank you MD team! read more

MD Restoration deserves a 5 star rating WITHOUT hesitation. We recently had windows, doors & sidings installed and within days after the sidings were installed, we suffered new water damage to our downstairs family room ceiling from the severe Kona storms. Both the insurance adjuster & Paul Kaminaka, Project Manager from MD Restoration, came to assess the damage to provide estimates. Both deemed that the water damage came from blocked weep holes from the upstairs door frame due to improper installation that would require re-installation of that door, especially since it should still be covered under warranty. I was impressed by the detailed & transparent estimate (including their profit listed, which few companies do). Since I felt it was only right that the window/ door installers had the opportunity to fix their own problems that they created, I decided not to use MD Restoration for the asbestos/ mold removal & repair (though would've if the problem were isolated to just the family room). Paul was fantastic, friendly, communicates well, prompt with his replies and transparent with the entire process, making his part of the process so much easier. If you need their services, I would highly recommend them & would definitely use them in the future if needed. read more

Technician Dee did a great job and Kept me informed of the process and ensured job quality. read more

Restoration Hawaii came out to our house and redid the drywall for our ceiling. The technician Anthony did a great job and kept things clean. read more

If you're in need of carpet cleaning services, look no further. MD Restoration has always provided us with excellent services. Erick and his team are great! They immediately worked us in to their busy schedule which we really appreciated! Lua and Arlene are very punctual, and they did a fantastic job! We highly recommend MD Restoration! read more

Great service from start to finish. We had Andy come look at our apartment where there had been a leak 3 floors up. Super nice guy. Just thought he was the guy to check for any mold and to note down repairs needed and give us an estimate. He ended up being my go-to guy and always answered my call and my questions. Then there was Josh, Brandy, and Nik and they were all great to work with too. Checked on our apartment when they were doing the repairs and Anthony was amazing, quick and did a great job in one day. He also made sure that everything was protected from the floor leading to the bathroom to the bathroom itself. I really liked how thorough he was. Thank you to everyone who helped and assisted the entire way. I heard that MD was pretty expensive and had some mixed reviews, but I really liked working with them and definitely Andy! You guys da best! read more

Very responsive, very friendly staff! They always investigate to ensure they have positive result. read more

MD Restoration were absolutely brilliant in dealing with my unfortunate flood from a burst line under the kitchen sink. My entire apartment was 1-2 inches deep with water and I had 5 guys in my apartment with shop vacs and mops still clearing the water when MD Restoration arrived. They jumped right onto drying out my apartment as well as attending to my neighbor's apartment directly below. The main person I dealt with was Dee. She managed the drying of my place and called me every morning to let me know she'd be stopping by. Dee was so easy to talk to and she was so thorough with letting me know all the progress happening and what was to come next. MD Restoration are lucky to have someone like Dee representing the company. Very professional, knowledgeable and she certainly made me feel like she was taking the very best care of my place. This gave me peace of mind that my place was in the right hands! Thank you so much Dee and MD Restoration. Such a great team that really knows their stuff! JP (from harbor square) read more

The unit above me had a leak. MD restoration came to assess and supplied a dehumidifier to draw out the moisture in the walls. All the staff were friendly and responsive but I would like to give a shoutout to Technician - Dee for being extremely helpful, friendly, and willing to work around my work schedule. Thank you all for the help & a big thank you to Technician - Dee! read more

Garrett Tokuoka the Construction Technician came to our house to help with a mold problem in the bathroom shower stall. He came on time, was very thorough in mitigating this mold problem by treating it and cleaning the areas. Garrett was very friendly, and worked so hard. It took all day but he still had that great smile on his face at the end of the day. He didn't even mind taking the time to explain to me the exact steps he had taken to solve our problem. Garrett took the time take care of our home and cleaned up thoroughly after he was done. And the mold problem was gone and the shower stall looked good as new. I would highly recommend MD Restoration and especially Garrett for getting the job done. Thanks so much Garrett! A very satisfied customer. read more

My condo was damaged due to a water leak from a unit above, and MD restoration is who my building used for repairs. Yonell was the technician who did much of the work on my unit. She was friendly and very helpful in explaining how the drying was coming along and what to expect next. read more

Eric, John and Chandler came to my house to do carpet cleaning this morning due to a flooding in my apartment 3 months ago. These guys were awesome! They were personable, professional, thorough, and helpful. They cleaned the affected areas of the carpet and did a good job. Although the stains are unable to be removed because it is in the padding, they did their best to clean it. read more

Had a plumbing leak in my apartment and Paul Kaminaka from MD Restoration helped me a lot dealing with the Insurance company, who shall we say was less than prompt. Paul was always professional and responded promptly through out my ordeal with the insurance company. I would highly recommend Paul and MD Restoration for your emergency repair needs. read more

MD Restoration crew is amazing!! Had some flooding in the basement at work. Called MD Restoration and they were there in a flash! Horace was kind and professional when he arrived. Though we had the problem under control but another pipe burst!! Called back and Dee and Ritanna showed up to start setting up the equipment. Yonell the supervisor went over all the steps and procedures they were going to do to help us in our emergency situation!! So grateful they were there so quickly and acted fast to stop our emergency and help save supplies!! Will ALWAYS recommend MD Restoration crew!! read more

10/10 CUSTOMER SERVICE. My unit was having a problem with wall moisture, and they have made this experience a breeze with installing the dehumidifiers. Quick service, they work efficiently and do a great job of explaining what the issue is that they are here to fix and what the next steps are gonna be. Excellent customer service especially from Horace, Supervisor Yonell, Technician Jacob, and Project Manager Andy! All were so kind to me and made me feel comfortable during this experience. Awesome work. I know my apartment is in safe hands with this team! If you looking for any restorative repairs, this is the company you need!! :) read more

Thank you to technician yonell , and Chester for coming to the rescue to suck up all the water in the building that I do security for. MD restoration is a magnificent company . There workers are awesome and friendly. Yonell had a lot of equipment to dry up units 2003,1903,and 1803 . These two came and showed out . Great great GREAT JOB read more

We had a traumatic flood situation in our house from a neighbor who left the sink on causing seepage of about an inch of water in both our kitchen and dining rooms. MD restoration came by promptly the next day to begin dehumidifying. I wanna give a special shout-out to our tech Yonell who was the absolute kindest person ever especially in such a stressful time. She was so respectful and courteous explaining the entire process and tried to be in and out as quick as possible for the multiple days she stopped by. My cat even loved her! In addition, she made sure to text me a few hours in advance so I got a heads up when she arrived. Professional, kind, and courteous. Kindness goes a long way especially in times like these. read more

These folks were very good. Got some heavy dog urine soils out of my carpet that couldn't be removed by a prior carpet cleaning company. Odors were gone and carpets were dry after a couple hours. They had some heavy duty equipment as well to steam clean. Price was right in the middle of what I was getting quoted on from others. I'd choose them again and I'm pretty picky when it comes to cleaning services. read more

Dee, Yonell and Ches were great. They checked the leak, setup a dehumidifier and checked daily until everything got completely dry. read more

MD Restoration - Dehumidifier to dry water leak - General Contractors Near Me - Honolulu, Hawaii

Had water damage, mold due to water leak and needed restoration. Anthony from MD Restoration came and did an amazing job. It took two days and after it was done it looked better than when we moved in when the condo was new. He even cleaned the area so well. I wouldn't hesitate using Anthony again with MD Restoration. Amazing work, easy to work, and accommodating. Thank you Anthony for a job well done and for your excellent service! read more

MD Restoration - Utility closet. Finished Restoration. - General Contractors Near Me - Honolulu, Hawaii

Anthony did a great job repairing our ceiling that had water damage from unit above. The team protected our bathroom flooring and walls before fixing the ceiling. The clean up was great and Anthony was very efficient in his work. Great service! read more

MD Restoration - Ceiling repaired from water damage. - General Contractors Near Me - Honolulu, Hawaii

MD Restoration was call and supervisor Yonell was over in minutes. Yonell explained the process and installed a dryer and two drying mats immediately. I have worked with two other restoration companies in the past and by far MD Restoration has been the best experience. read more

Yonell has been providing great service to us from Day 1. Her reassurances have helped make this experience easier to deal with. She is very attentive and accommodating to our schedules. We have used this company before and definitely recommend them if you have the unfortunate situation of a leak and need to have an extraction done. The responded immediately to our call and was out within the hour to begin work. read more

Needed restoration work in 2 bathrooms and part of the garage ceiling due to some water damage. The demo team of Dee, Ches and Jacob (led by Dee) were awesome and definitely worked well together! They meticulously prepped the traffic areas in the house and door entrances with protective coverings to ensure all areas affected during the demo were well protected from dust, debris, or possible damage. They finished their part of the project very efficiently, and were all very professional and courteous. We appreciated how immaculate the areas were when they finished up at the end of each day. Thank you Dee, Ches and Jacob for a job well done! read more

MD Restoration is always giving spectacular service. Paul was one of the most attentive managers that helped us through the process and was with us through so much. Ches, the technician, was also so helpful and had great customer service. -Grace helping 3285 Beaumont Woods Pl read more

Great service today from Erick and John at MD Restoration! They worked hard on several pet stains and now the carpets look fantastic! Pricing was very reasonable too. read more

I just completed phase one, demolition, after a water leak from my neighbor's kitchen. The team of Dee and Justin efficiently and courteously tore my apartment apart (walls, and carpet), in the best sense of the word. They were very considerate of my prize possessions such as my 30-year-old palm tree and a shell framed mirror made by a World War II veteran friend, now passed. I'm looking forward to the restoration phase and getting my home back even better than it was before. read more

Thank you to Garret T. and his partner, who came out to fix some drywall replacement that previously went sideways! They were very professional and left our bathroom looking better than it did before the water damage, and it only took them two days, start to finish! Highly recommend MD Restoration! read more

If your condo gets water damaged, I highly recommend calling MD Restoration. Ryan, the Project Manager for my project was the Best. He always answered any questions I had in a timely manner which made a very stressful situation bearable. I was also very pleased with everyone who worked on my project. They were all very polite and patient with a stressed out senior citizen. I don't ever want to go through this again but if I do, I'm calling MD Restoration. Thanks! read more