After the big winds we had in Hawaii during the first week of December 2017, I started finding roofing tiles in my yard. A friend put me in touch with Ohana Construction Inc. in January 2017. On January 10, 2017, Brandon W., Ohana Representative, came out for a free inspection of our roof and said we had wind damage to our roof and that probably our insurance company would cover the damages and if our insurance company agreed all we would have to pay was our deductible. Brandon W. then helped us contact our insurance company and told us what information the insurance company would want from us. Shortly after, I signed a very short and easy to understand contract with Ohana. About January 12, 2017, Brandon W. and Mike B., Regional Manager, came by and checked our roof again and said to let them know when the insurance adjustor would be coming out to inspect the roof. On January 19, 2017, the insurance adjustor came to inspect our roof. True to their word, both Brandon and Mike B. were there and went up on the roof with the adjustor. About 20 minutes they all came down off the roof but were talking back and forth for about 10 minutes. All three (3) went back up on the roof for about another 20 minutes before they came back down and all smiled, shook hands and the insurance adjustor left. I asked what happened and was told that the insurance adjustor didn't initially think that our whole roof was damaged so they went back up on the roof and showed the adjustor why it was the whole roof not just a part of the roof. In the end, the insurance adjustor agreed with Brandon and Mike's assessment of the roof damage and my insurance company agree to fix the whole roof. Ohana Construction Inc. fought for me, the home owner, for what was right and fair.
On about January 26, 2017 I got my insurance claim report. I let Mike and Brandon know and they helped me order my roofing tiles and color of the tiles. On February 4, 2017, Matt B., owner, Ohana Construction Inc, stopped by to drop off some tile samples for us to inspect to make sure we had chosen the right color for our roof. Matt B. also said that if I had any questions or concerns to email or call him and he'd answer my question(s). Later that afternoon, I shot an email to Matt B. and Mike B. and asked if there was some "wiggle room" from the cost of the tiles in case there was damage under the old roof that was unexpected or should we order a less expensive tile, just in case. In less than an hour Matt B. responded back to me and I quote "We take pride in standing by our contract and our word. To you, that is that your out of pocket expense will only be your deductible." What a strong and positive statement for a company owner to make. Mike B. responded shortly after with a similar response. True to their word we have not paid a penny extra.
On February 7, 2017, Ohana Construction sent a dumpster over and put it in our driveway with 1/2 inch sheets of plywood to not scratch or damage the concrete on our driveway. About a year earlier one of my neighbors had his roof replaced and the roofing company he used not only scratched and damaged his driveway but also had to come back four (4) time to do their roofing job right. Like my neighbor told me later, he should have used Ohana Construction Inc. like I did. On February 8, the roofers came and stripped my old roof off then finished the roofing job on February 9, 2017. I have a 2 story house and the Ohana roofers worked very quickly and did a very professional looking job with great workmanship. The Ohana roofers were quick, professional and very efficient. When they had finished my roofing job on February 8, they cleaned up every bit of rubbish from their roofing job. I was very impressed they were not only great roofers but they were also very neat. Mike B. had promised before the job started that the place would look better (cleaner) than before they started and he was right.
During the two (2) days of roofing work Mike B. stopped by about four times both days the job was running to make sure things were going okay and to keep me informed of the progress and let me know of any possible deviations of which there none. Mike B. and Ohana Construction consider communications with their customers of the highest importance. I agree, as there were no surprises. I was fully informed of what was happening every step of the process. I couldn't have asked for a better outcome.
Ohana Construction Inc. is a very professionally run company that does great work and is extremely sensitive of taking care of and doing what is right for their customers. They give great customer service in that they not only do what is expected but they exceed what is expected by going beyond and giving you, the customer, more than what you would ever expect from a good company. Lastly, they are very honest and take great pride in keeping their word to you. In my book you can't ask for more. read more