Nothing but SUPERB service and client support from MD Restoration. My husband and I felt completely…read morelost dealing with the ordeal we're currently going through, and we didn't even know where to start. Last week, I reached out to the company regarding a water leak issue and explained our situation. The customer service representative was very accommodating--she took my information and advised that a project manager would be in touch. I didn't have to wait long at all. PM Andy called me shortly after and scheduled an immediate inspection of our home. Although Andy could have scheduled us for a later date, he sensed the urgency of our situation and was kind enough to work around my availability. He came first thing in the morning shortly after our initial call. I was extremely impressed and grateful for the company's fast response. Andy kept an open line of communication, patiently answering all our questions and guiding us on next steps while we were completely clueless about the process. Today, I wasn't expecting another call from MD Restoration, but my husband had been in contact with Andy, who helped us get the dehumidifier scheduled. Around a little past 3 p.m., Yonell called me. I missed her first call, but she left a voicemail and followed up just minutes later. When I answered, Yonell was truly a breath of fresh air. After a long workday, her jolly and upbeat personality helped me de-stress immediately. Even though it was near the end of the day, she was still lively, positive, and a pleasure to speak with. She promptly scheduled herself and her team to come out right away with the necessary equipment for dehumidification of our Mikasa. Yonell arrived exactly as scheduled, and she and her partner completed their tasks efficiently. What made the experience truly memorable was her exceptional customer service--fun and lively, yet still professional. I genuinely enjoyed working with her and wouldn't mind working with her again. Overall, our experience with MD Restoration has been far beyond good -- it's been great. They've helped put both my husband and me at ease during a stressful water leak situation. Thank you so much!

We had a leak from our upstairs shower into the kitchen sink through a light fixture! we are…read morerenting and haven't been in the house a full 9 months. The bathroom was a new renovation done just before we moved in. A plumber came in and had to demo the entire base of the shower and cut a hole in the kitchen ceiling to repair the issues. He mentioned a bacterial smell. I called our landlord to request a mold inspection and MD was over the very next day. They have all the tools to assess the moisture leve and indicated that it was necessary to use two large dehumidifiers to dry out the mess. Lua is excellent! She explained the situation and plan of action and was extremely sympathetic toward our chaos. She told me that she would be checking back every couple of days and that I could expect to see her for sure. I find this to be really reassuring that I knew I would be able to expect a friendly, familiar face. She returned today and did all the necessary checks and determined that the dehumidifiers had done their job and we could get them out. I'm really pleased with their professionalism, timely response, efficiency with their work, and clear communication. I definitely recommend working with them and cross your fingers that Lua is the one on the job!

I needed a "dry out" after a catastrophic plumbing leak. Cody was there immediately with their…read moredehumidifiers. They have a great network so over the next days - Francisco was there to fix damaged drywall. Then David and Davidson came to replace flooring and bathroom utilities. That went above and beyond; painting walls, replacing drywall patches were needed. I found the cost well below other water damage restoration companies and it was a job well done.

10 STARS IF POSSIBLE!!!!!!!!…read more Amazing company. Our 1 bedroom condo unit was flooded and everything was completely restored quickly and they even helped with communication to our insurance company.

Rescue One Restoration is amazing! They do an excellent job and are very efficient. It is great…read moreworking with Paul and his team, they were very helpful and attentive not only to us but to my residents. I highly recommend them to anyone who is need of this kind of service. Shout out to Paul, Josh, Bob, Tanner, Landen & Chase! Great job guys and much mahalos!

They're very slow and have incompetent workers, and they try to hide mistakes. Would not recommend…read morefor larger repair issues. Estimates took over three months to calculate for a small apartment bathroom, which I suspect was nothing more than them dilly dallying as they immediately started when our manager sent them a strongly worded letter. There was a leak from the unit above, and the unit called this establishment. The unit's bathroom toilet pipe had been leaking and seeped into the walls and cabinets with mold starting to grow. Rescue One advised us not to remove the cabinets, so we left them on. Repair didn't start until THREE MONTHS LATER. They kept making excuses about how they were calculating stuff, etc... and we still had moldy cabinets on the walls, drenched in sewer water. Repairs finally began and they dropped the drywall they brought in, which broke. They tried to cover it up and told us that nothing was wrong when we asked. They left scratches on the walls, chips around the door frames, bathtub, and bathroom. They also installed the toilet bowl incorrectly, and the person surveying it looked annoyed when we mentioned it to them. They told us that the toilet roll holder was salvageable but the cabinets were not, so we bought a new cabinet but not a toilet roll holder. When everything was finished, we realized that they had silently replaced the old toilet roll holders with some cheap ones (which they later charged us for), which were placed so high up because the repairman was over six feet tall and didn't think to ask us (5 feet people) where we wanted it to be. When I sat on the toilet, the holder came up to my HEAD. The medicine cabinet was also placed too high (and crooked). We could hardly see our head in the mirror from how high they placed it and we had to ask that they redo it, which they looked extremely irritated and annoyed at. However, it was the repairman who came in and did everything without ever asking us about it, so whose fault was that, really?

Absolutely saved the day! I can't say enough good things…read moreabout this company. They came out on a whim when I had a sudden issue with my screen door literally about to fly off my 10th-floor apartment definitely not something you want happening. Big mahalo to Devon super kind, incredibly helpful, and truly made my day 100 times better. You can really feel the aloha spirit showing up when you need help, doing quality work, and treating people with kindness and respect. So grateful for the quick response and genuine service. Highly recommend and will definitely be sharing the word.This company deserves a million stars and nothing less! Mahalo again, Devon!

I had several issues with this company. Do not waste your time or money…read more Context: We need to repaint our home due to HOA requirements, and I reached out to 9 contractors across Oahu, including Handy Andy. 1/ They were the ONLY ones to charge a fee for an "on-site visit," i.e., just viewing our property and drafting an estimate. The charge was $175 and was "applied as credit" for the job; otherwise, if we don't move forward with them, it would be non-refundable, which is already a scam because of problem number 2. 2/ Between the 9 contractors, the quotes for the SAME painting job of our house I received were between the range of $6100 to $7800 AND exactly one at $16,073. Handy Andy quoted nearly DOUBLE what every single licensed painting contractor and company I reached out to is charging as of 2026. They articulated in their quote that they would try and price match any licensed contractor, but why would we trust them when they are so far from the average, and they are not transparent about what paint they're using, which would help us discern the quality? (see number 4) So now they keep the $175 for stopping by our house for 10 minutes, because there would be no way we would go with them after doing our research. I will note that I understand gas can be expensive, so I would not have minded paying a smaller fee for the trip to subsidize that cost, despite no one else charging us, but there is no way it cost $175 to send their intern (see item number 5). 3/ Every single contractor except for Handy Andy included minor wood repairs, chips, etc within the total cost, still not exceeding $8000, which was not the case and came at an additional cost to us. 4/ Every single contractor, within their quote, provided the exact paint they were planning to use, which helped us discern the quality of paint (For reference, the highest tier, the Ultra Premium option from Sherwin-Williams Rain Refresh, was quoted at $7400 in total for us), but Handy Andy did not include this information in their quote which would directly help us understand the value of what we are paying for. 5/ For the onsite visit (which they had to postpone for the following day after I had already changed my plans to accommodate their timing), every single company/contractor I called, the person who was either going to paint the house, owned the company or be part of the team that was going to paint showed up... except for Handy Andy. This young individual showed up to do the assessment. He said he was their scout and would not do any part of the actual paint and repair job. I asked him basic questions about priming and caulking, and brought up questions and concerns, particularly moisture treating, because Oahu is obviously very hot and humid, and he was unable to answer, often saying, "I'm not sure I know what that is, but I will get back to you." Considering I paid $175 for this individual, I would expect him to know the basic requirements of homes here. Overall, my husband and I are very upset that we spent $175 just to get a quote that was double the going rate on the island, and we feel like we were scammed. Don't waste your time!

I've known Leilani when she was at complete custom flooring, and I heard she's at urgent Island…read morerestoration now. I contacted her as my rental unit needed new carpets. As expected, she gave me multiple options and great advice. She knew I was trying to balance between quality and budget for rental unit. Needless to say, I have beautiful new carpets in my rental unit and the tenants love it. Thank you, Leilani and urgent Island restoration!

They want to charge me $99 just to look at my job. So they come to my house, look at what I need…read moreand charge me for what they want to charge me

How in the world did this guy get 5 stars? Are these fake reviews? He charged me almost 4 time the…read moreoriginal quote when some unexpected damage was found. He used my personal materials often, they did not fully clean all of the rubbish created. He told me he KNICKED a tile up on my balcony, I went to look, there was a broken tile and about a foot and a half of broken grout and about 6" from the side. I told him that's no KNICK. I tried to give him a chance to clean up the rubbish they left behind and no return call. Just periodically when he feels like it. His worker brush's his wood chips and dust in the water drain. I'm like what? I picked up like 40 screws they left behind. Very unprofessional. I would not hire these guys.

SO.. me and my boyfriend decided to DIY our restroom & needless to say it was a fat FAIL. TJ came…read moreto our home to check out our damage and was so understanding of our situation. We have been without a restroom for close to three months and have already spent so much money .TJ was so kind and willing to work with us based on what we could afford instead of throwing out a huge number . Hasn't even started the project but cannot wait till he starts. Beyond grateful! HIGHLY RECOMMEND Below is the crappy before and THE BEAUTIFUL AFTER. He did my shower and floors and I absolutely love it!!!!!

Our company used Belfor to assist with water damage after a big storm. Sierra and Gavin were on it!…read moreThey were here every day or every other day checking the readings. From the get-go, they were very professional, unobtrusive as best as they could be, and very communicative. Sierra kept us informed every step of the way! The other coworkers Fai and Nayton were just as professional and helpful. They did what they were supposed to do and kept us in the loop the entire time. It was a pleasure working with them.

I'd like to give a big shoutout to Nayt, Fai, Setu, Noah, Gavin, and Sierra! The team was concise…read moreabout everything that was happening and filled me in on all that was needed to be done. They were confident in their work and was able to assist us in our home while making the process as stress-free as possible! I applaud them for their customer service and commitment to the job and I'd gladly go with them again in any event in the future. Thank you so much everyone!

We were tenants and owners of our unit used premier restoration. Overall happy with the outcome but…read morethe process was long and many handoffs to team leads from estimating to prepping then demoing then rebuilding. Too many numbers to keep up with wished it was one contact through the entire project. When on-site the person who would explain was kind and through answered all our questions and tried to give us accurate time lines. Once they were done (took 11 days. Estimated 1 morning. Measured on a fri before prepping for demo removal of vanity, toilet on a Monday. T-W demo THURS sealed off area had fan on enclosure since they said fri would have mold testing results. Following week was rebuilding.

I would like to commend Kana'i, LEAD TECH. PRH was used by the complex I live in. The process to…read moreget people in, estimate for demolitions etc is way too long. There is an urgency when their company has to be used and I did not appreciate how long it would take. However I really liked Kana'i. He was responsive, professional and super courteous. Good representative of his company. They are lucky to have him.

Amazing customer service, professional care and outstanding heart for the customer. Nestor and his…read moreteam did and excellent job taking care of our place. Highly recommend you give Nestor a call to address your concern. Honest, realizable service. I can't say enough about them! You will not be disappointed. Thanks again Nestor!

If you're reading this because you're undergoing water and /or mold damage, I feel for you. Having…read morenever experienced a disruption of this nature, I barely knew where to begin. Thankfully, there's Yelp where I'm grateful to have found Nestor Flores of AdvantaClean dba NDC Water Extraction LLC. Nestor was quick to respond to my inquiry and to schedule a free, no obligation field inspection followed by a prompt and extremely fair written estimate. Upon meeting with him, I was immediately put to ease by his integrity of character and strength of conviction to honesty. These are among some of the intangible qualities in another person that I greatly appreciate. As a previous employee of an extraction company, for over 16 years, Nestor worked his way up from the bottom to learn and to develop a broad range of understanding involving every aspect of this industry and beyond. With his wealth of hands-on experience and personal commitment to the highest of standards, in 2020, Nestor started his own business through the AdvantaClean franchise. It's only with the dedication and help of caring individuals like Nestor, we're able to breathe a sigh of relief today as we ready ourselves for reconstruction. Although I personally understand how difficult and unsettling this type of situation can be, when things return to normal for you, please take a moment to share a review? Nestor deserves a world of credit and gratitude for his wonderful heart for helping others. Thank you so much, Nestor and Christian.

Jay, Shawn, and their team were awesome! I'm so glad I found a company that was able to do both…read morepopcorn ceiling removal AND resurface the ceilings. They were very professional and communicative throughout, and they finished the project a few days earlier than scheduled!

I spoke with Jay regarding a potential asbestos removal. Although his services did not cover the…read moreproject location, he was extremely helpful in pointing me to the right contact(s) for the job. In addition, he shared a lot of asbestos-related information to be mindful of. It's hard to come by such amazing customer service, and it truly showed that he wanted folks, customer or not, to go through the correct procedures and be well-informed.