Although a beautiful establishment, DO NOT GO HERE FOR DINING!
Price - average | service - below average | management - below average | cleanliness - above average | interior - fancy, upscale, higher end cabin / lakehouse | parking - lot, plenty space
Ordered Spring Cavatelli, Pork Chop and Short Rib entrees totaling around ~$110. Now, it pains me to write this because the visuals and ambience of this establishment is absolutely amazing sitting near a reservoir giving lakehouse vibes and situated in an upscale neighborhood showing off the beauty and charms of NJ as many are not aware of. HOWEVER, this rating is for a restaurant not a park...that said, Mcloone's Boathouse missed on many points. Part of any restaurant, the most important factor should be service. You can argue that it should be the taste of the food, but good service goes a long way and I haven't experienced any form of it from the front of house to the manager.
Let me explain...I called twice prior to arrival in asking about reservations. I called back after the first time for a closer to arrival time about 30 minutes prior to arrival asking if making a reservation would be necessary compared to walk in to avoid wait times. The lady on the phone told me reservation would not be necessary and we would have no issue with a table upon arrival. I arrived with my party to find out nonetheless that we would have to wait whether for an outdoor or indoor dining. The expression of the lady at the front was distasteful as I kept asking how much longer given the fact I called prior to arrival about reservations. She should've sympathized that the incorrect information was given to me and done beyond efforts to make this right yet alone giving me an expression that was unnecessary. About 40-45 minutes later...we finally sit down.
Then, I shared my experience with the manager for no other reason than for them to improve their processes for their benefits. This manager taps me on my arm like I'm a little kid and says "okay okay" while providing no offers of remediation or even sympathy. Again, I was not looking for remediation, but a restaurant with good service would've gone beyond their way to make this experience better, especially, for someone like a manager. This restaurant is lucky that I was in a very peaceful mood this day and accepted everything peacefully. In short, the food was below average for the price and type of place this was. Spring Cavatelli cream sauce was lackluster and dry for a cream sauce, pork chops was nothing better than an average homemade BBQ, and short ribs was far too salty for the reduced wine sauce with nothing more than a slab of short ribs on mashed potatoes. If you're charging over $30+ per meal in suburbs, the expectations should be more than what can be cooked at home.
In hindsight, I am realizing the outrageousness of this situation. We were literally the only party waiting as others trickle in with no issues. Granted there was a large private party but all others seem to have sat down while we were the only ones waiting. I don't try to play the race card but now I'm thinking there may have been some sort of discrimination against being literally the only Asian American group yet alone ONLY group waiting at all. AVOID this beautiful establishment at all costs for the food and condescending service! Instead, skip the restaurant all together and go enjoy a walk near the reservoir and leave. read more