No one has bothered an explanation as to why I was charged 30%, of my total order cost, or where it was spent. I had free delivery but was charged an additional amount of $21.24 that was added to my order. No one has replied. I now look at the reviews and see why they only have a one star review. Crappy place!!! read more

The service was slow. It looked like the restaurant hadn't had a renovation since the 90's The fries were so soggy that it was not even funny. It seems like a stand alone McDonalds that was forgotten by the franchise. read more

If I wanted a small fry I would've order one. I don't get why they think it's ok to serve you a "large" French fry when it's only filled up halfway. It's quick and convenient but if I had another McDonald's closer, I wouldn't go here. read more

McDonald's - Fast Food Near Me - Tucson, Arizona

Shitty Service equals Shitty Food! This McDonald's should be shut down and the building should be demolished so they can put a real fast food restaurant with Excellent Service like In/Out Or right about now, A Burger King. As a matter of fact, McDonald's should send a request for In/Outs handbook on how to serve people, treat people and serve Hot Fresh Food. The overpriced cold French Fries. WTF! If the entire service starts like Shit, then the entire thing is Shit. Seriously, this location needs to revamp the entire staff since the management doesn't recognize how bad this shithole really is. I literally live 1 freaking mile away and can't place a order and get home in 5 minutes and eat cold burgers, nuggets or Fries. People want better pay, but can't give better service. Fuck this place and the lame ass employees that work there. Not sorry about how I worded this review as they just can't do or get shit right. Standards have definitely dropped. Not worthy of even One Star. read more

As a first generation Irish American, getting a shamrock shake on Saint Patrick's ray is a tradition long held in my family. I was disappointed to find that this establishment DID NOT have any normal shamrock shakes, only the Oreo-shamrock McFlurry flavor was available. Awful texture and coloration. A disgrace to Ireland. read more

Didn't get food. Mobile order and all slots were full. I hit slot 3 even though it was full. Emails with no reply. Still can't get a response. read more

This McDonald's literally sucks I mean it's McDonald's what's to be expected but like it's 11am and the inside isn't even open like can someone explain and then the drivethru is slow as heck for no reason like they aren't serving anyone inside cause ITS NOT EVEN OPEN this is so dumb and Inconvenient y'all I just wanted some hash browns but now I gotta wait an extra 10 minutes and also they overcharge the heck out of their orange juice for whyyyyyy read more

Went to Local Mc D's today. Order taken quick and with courtesy. Went to sit down and almost every table in place was dirty. Noticed an employee on break sitting at one of the only clean tables talking on her phone. I complained to guy at counter about dirty tables and eventually a little girl with a smelly wet rag walked around and swished the tables. Did not appear or smell like any cleaner or disinfectant was used. In fact, smelled like wet dirty rag. No attention given to dirty table seats or floor. Almost like there was no adult supervision in the place. Finished my burger and left while the cell phone employee continued her break. If the tables are as dirty as they were, I can only imagine what diseases are incubating in that child play area!!! Mc D's needs to take a lesson from the Quick Trip business model. No chairs for employees, no cell phones, clean, neat and courteous employees. If an employee is not serving a customer, they are restocking or cleaning. Kept thinking how I would fire half of the employees in the place let alone pay them $15 per hour. By the yelp comments I think many share my evaluation. Dirty, dirty, dirty. read more

This McDonalds has let me down more times than I can remember. The icing on the cake was waiting in a long line to find out that their shake machine didn't work. Of course they are not apologetic about it. They are particularly slow for fast food standards and they take pleasure in messing up orders. Unfortunately it is the only McDonald's close to me so I keep going back. This place needs help. With breakfast all day now, I assume its an even bigger mess. read more

One reason I gave this two stars was because it is convenient and across the street from my house. I've been coming here off and on for 13 years and it seems that cleanliness and service are going downhill. Im currently sitting here having an iced mocha in the restaurant and noticing lots of trash on the tables and floors. Since sitting here the past 10 minutes, two employees shifts have ended and gone home. What happened to a quick run through of the place before they leave. It's not busy. Both napkin dispensers are empty and the kid behind the counter had this "less than enthusiastic" attitude when helping me. read more

I'm very frustrated with this location because they never seem to get my order right and I guess it's my fault for not "checking" my to go order. I've ordered glazed tenders and every time I would get buttermilk tenders instead. This is the 3rd time from this location. The second time I was lucky because another employee caught that it was wrong and changed it to the glazed tenders. I definitely learned my lesson to always check my food before I leave to make sure it's right. I probably shouldn't go back to this location! read more

McDonald's - Fast Food Near Me - Tucson, Arizona

See all

my friends and i pulled up to the intercom at the drive through to order and the person said "hi what can we get for you" and then we put our whole order in and then they were completely ignoring us and we were asking if they heard us and we got no response. we constantly have issues with this mcdonald's and it just sucks. would give 0 stars if possible. this place has 1.5 stars for a reason read more

Okay, we ordered a crispy chicken burger, the chicken was not fully cooked.. the meat was still slightly rare. The manager came out and apologized about the mistake. He gave us a free replacement and an "One FREE meal" coupon. Although the service was a little slow, the customer service was pretty good! read more

The negative reviews brought me here. Arrived at 0900. Exceeded my expectations. Service was professional. Meal was brought to table and empty tray offered to be picked up. Egg McMuffins were delicious, as was the coffee. Clean, spacious lobby with plenty of clean tables. Men's restroom was nearly spotless, without any offensive smells. Music was at a low, comfortable level. This restaurant is perched on a hill, which gives a nice little view of the city; another plus. read more

Why am I not surprised I am about to write a fantastic review for the lovely McDonald's. I wouldn't even bother writing this review because let's face it you aren't going to McDonald's for quality or excellent customer service and it's not even fast service, but your going because your child lack of taste buds. I'm writing this Because it was my 8 year old daughter who paid for it herself. For Xmas she got a McDonald's gift card in her stocking and it's a special treat for her. We went through the driver thru....rude service whatever, that's what I excepted. Get to the window my daughter pays with her gift card pull up to pick up food, that person was decent. Drive to my parents house and when she opens the box with a pitiful excuse for double fries, maybe a total of ten whole fries, she order chicken nuggets and got a hamburger. So now I have to waste my time and drive back and get the order Changed, the sad part is the manager wasn't even surprised the order was wrong. She literally took what is in the box and threw in the correct COLD order. Ridiculous. I'm glad minimum wage was raised but the exceptions are still do the bare minimum. read more

Slowest McDonald's in Tucson terrible management pass up deliveries if you guys have to picking up from this McDonald's

Worst McDonalds in Tucson by far.. slowest service. Extremely rude staff. And ALWAYS get orders incorrect. And since when is it acceptable to have a parking lot space at a "fast food" restaurant dedicated to parking when the restaurant has dropped the ball and has nothing ready in a timely manner. Also, just to add insult to injury, they call it "drive-thru parking". How does that concept even pass a reality and common sense check? That is ridiculous. The management of this place is a joke and it needs a complete overhaul. Drive the extra distance to ANY other fast food place in this area. read more

Such a dirty establishment, the floors are filthy, the drink fountain machine has splashes of syrup from the Coca-Cola dispenser sprayed all over. My fish fillet looked like it was cooked yesterday it was incredibly stale. Tables not wiped off. Plain and simple this place is gross. read more

Initial order was placed incorrectly in the drive through. I went back around to order what I actually wanted. I was then asked to pull forward in the drive through and sat waiting for 15 minutes while other cars behind me were served. Completely unacceptable and the worst service I have ever received from this establishment. No communication, long waits, and mistakes after mistakes. I will not be back. read more

Last night I stopped at McDonalds on Silverbell and Grant to buy my girls 2 salads at 7:57pm. I thought no big deal it will be quick, 20 minutes later I'm still waiting and not one employee asked me about my order eventhough I was waiting with my receipt in hand at the front counter. Finally the cashier asked about my order to which I told her it was 2 salads I was waiting for then she tells me, "oh they are just being made". 30 minutes later I'm still waiting for my salads. I cant believe the horrible service at this location. I will never visit this location. I am only giving this place a 1 star because I can't post without hitting at least 1 star. read more

This is STILL the slowest McDonald's ever! 13 min and still waiting in drive thru...someone in management please fix this place!

Their drive thru is the worst. They don't care what order the cars go in, I was waiting for 5 minutes while 3 cars on the next window placed their orders and move on. It was infuriating. read more

It would never have occurred to me to rate a chain restaurant, maybe most especially McD but about twice a year I go in to satisfy some crazy primal urge. Yesterday was one of those visits. I don't want to comment on the food except to say it is what it is (I did notice that the Big Mac has gotten quite a bit smaller-probably a good thing, really) but what I did notice was that my fingers got sticky when I depressed the ketchup dispenser. When I looked I saw that this dispenser had probably not been cleaned since God Only Knows. I immediately spoke to the person who appeared to be the manager (I should have checked, really) who offered a packet of ketchup instead and said, "I'll have someone take care of it right away." Yeah! While I indulged in those meaningless calories, I watched while nobody came to tend to it. I was really annoyed so I wrapped a piece of napkin around the handle-it stuck all by itself-to see if anyone would notice. Nobody noticed so I finally asked for the manager and the lovely young lady I spoke with (not the manager) asked if SHE could help-imagine!!! She blocked the dispenser off and , sure enough, came back with cleaning equipment and began the job herself just as I was leaving. THAT should have been the manager's job-just take care of it now. Brava to you young lady-you should be the manager. So, food, well okay, but cleanliness uh uh. read more

Hey its cheap crap served with crap. Fake meat processed food how yummy...well for fatties but come on ppl the most unhealthy thing ever.

Gave me sweet n' sour sauce instead of spicy buffalo. And there milkshake machine is always broken. My advice- Pick a different location

I hate this McDonald. Never can they get the order correct but their service is also extremely slow. But again it's the only one on the west side. read more

Not sure why I'm writing a review for McDonalds. It's McDonalds. It's exactly as you would expect it to be. Food is the same. Manager is nice. Coffee is better than starbucks. read more

Had lunch here yesterday around 3:00pm qtr pounder meal, have been sick since midnight this morning, had to leave work this afternoon, achy joints diarrhea. Only had oatmeal for breakfast nothing else. Should have known when the burger was not hot just warm. I will never go hear again, stay away! read more

they are okay but my little brothers cup was dirty and had suspicious sauce on the lid which was gross

This location is horrible. I love McDonald's Strawberry milkshakes and every time I go here, the machine isn't ever "working". When we all know it's because the lazy employees don't want to clean it. I know this from friends who have worked here telling me. While going the other night and asking the drive through for the milkshakes the employee just laughed historically like it's a joke. I get it. I've worked in fast food before but every single time? read more

New staffs and so much different customer service and willing help to the people who want to go though.

Never again. This is not "fast" food. Every time we go through the drive-thru or inside to eat, our order takes forever. Also, the employee turn-over must be high because we see new faces there all the time. People don't know what is going on, including a very rude manager I spoke with recently. I will never go to another McDonald's again due to the horrible experiences I have repeatedly had there. read more