Place seems clean. Ordered at counter (I refuse to use the self serve touch screens). The employee gave me a number to set at the table (then someone brings food to table). She did not and it wasn't until another employee said our order had been sitting up at the counter (it was rung up as "to-go", and no offer from the employee to bring it out). After picking up the food, the fries cooled off. I told them back for fresh ones and explained that our food had sat up here, and that seemed to be an odd request. Fries were reluctantly replaced. read more

This McDonald's is always busy so I wasn't too surprised to wait 10 minutes for a coffee and apple pie. So I asked where my order was. they put their heads together and decided they gave it "to the wrong person". Someone's going to be surprised. read more

Have a 7 hour drive downstate and wanted something fast, missing 13$ of food from our bags but we were already on the bridge too late to turn around. Also requested mustard and pickles off the quarter pounder but of course they didn't do that. Looked like it was take your kid to McDonald's day in that building. I don't think the job can be that hard. read more

My son and I did the drive-thru on 2 different evenings during our time in Saint Ignace. Both times the $15 orders were right and the Food was hot. That's a win-win for any McDonald's! Large parking lot, friendly staff and a great view of the Mighty Mac. read more

If I could give zero stars I would. Not only did they forget multiple items in our order, they charged us for items they could not provide. The items they could provide tasted like straight cheeks. Furthermore, they could not even supply toliet paper and had actual napkins in the bathroom. The dining area was destroyed, they was not a single clean table. Literal barnyard. Really contemplated taking a steaming dump in the corner to add to the ambiance. That might all be excusable had the staff been friendly. We witnessed them rudely turn away a woman with cash, the employee stating "I'm not up here for you" before walking away without saying anything further. We could also actively hear fighting in the kitchen amongst staff, even loudly complaining about customers. When we approached them about our forgotten items, they were short and then proceeded to forget half our items AGAIN. Items were repeated back to us just to have half of them brought out. We eventually gave up as half our items were crusty asf and tasted like dogwater. Very disappointing after waiting 2-3 business days to receive our food. read more

McDonald's - a cluttered counter in a restaurant - Burgers Near Me - St. Ignace, Michigan

Came here on 08-07-2024, placed my order on the kiosk. It accepted my order & credit card. But did NOT give me a receipt. So I asked the guy at the counter what I was supposed to do? Instantly he gets into a screaming match with the woman who was the Manager that morning. She say's "What am I supposed to do?" The guy at the counter yelling, says "Well what am I supposed to tell this customer standing here?" She does NOT come to the counter, and she ignores his question. He stands there staring at me. I asked...WELL???? Is anyone going to do anything about this? He yells to the Manager again. And again she does NOT come to the counter, nor does she answer his question. Then a young kid comes out of the back, to the counter, drops my bag on the counter, and walks away without saying a word. Is this common practice for this McDonald's or....does this place just so happen to have the worst Manager ever, working there? What a joke!!! McDonalds at 928 West US 2 in St. Ignace, MI. Your service is terrible! read more

The food was pretty good there but they served us the fries cold and with no salt. Great service there too.

On April 2nd 2022 I visited this McDonald's at St Ignace at 6pm because the Mackinaw bricge was closed. Long story short, it was for temporory shelter as with many other guest that where hoping the bricge would open soon. A few guest had small childreen including a 3month old.! Well at 7:15pm they started warning people to leave and continued until 8pm. During a time of need, specifically a small community you would think they would of help people that where not loud or rude to no one! Very disappointant to the staff that represent and iconic brand!!!!! read more

The drive thru was unbelievably fast. Our special orders were correct. We didn't have to explain our requests, and the people were friendly. We came here on a day that was packed with car show nuts. I assumed that this would be a nightmare, but it was the one of the best McDonald experiences ever. This is how all McDonald's used to be and should be now. Really quite astounding. read more

McDonald's - The giant M - Burgers Near Me - St. Ignace, Michigan

Not good. Too busy for the staff to handle. Mediocre at best even for McDonalds. We wont be back. read more

If I could give 0 stars I would. Woman who took our order was very snobby. Repeated my order several times and still missed things we asked for. Would have understood if they were busy but they weren't. Never coming to this mc Donald's again. read more

We were hungry and it was open so that's why it gets one star. The restaurant appeared to have two managers on duty, 8/15/18, sometime after 10 pm. The woman who took our order was pleasant enough. Food took a long time to prepare. My fries were cold so I took them back up and asked for hot fries. It took young manager several seconds to look up from her phone, she took the fries to the manager with red bangs who threw her fry tongs onto the range hood after she fished up new ones. There was a lot of loud joking and yelling between all the employees. One male employee strode for a long time in the dining room talking casually to two young women. The restaurant was dirty, including the bathrooms. Seem like with all the goofing around, someone would have had time to check the bathrooms. read more

McDonald's - a toilet and trash can in a public restroom - Burgers Near Me - St. Ignace, Michigan

The manager was a complete jerk and would not correct my order. It was more important for him to be right than to satisfy the customer. Ah, I am paying for my order. I ordered a breakfast sandwich (for lunch) and specifically mentioned when I placed the order to "Not" burn my muffin. For some reason some locations think we want to eat carcinogens. The woman taking the order confirmed. I received my order in the drive-up, paid, and checked my order. Big surprise - burnt muffin. I told the woman that it was burnt and that I would please like a new muffin. A guy appears at the window and says "what's the problem?" Really, that is how you approach your customer?? I told him it was burnt and I requested a new muffin. He said "It's not burnt". I said yes it is as it is black. He kept repeating "it's not burnt" every time I tried to discuss it. He was like a parrot. I asked him if he would replace it, his response was "it's not burnt". I said "so being correct is more important to him than to satisfy a paying patron, what kind of customer service is that? I said if he wasn't going to replace my order with what I ordered he can give me a refund and I gave back the bag of fries. He threatened to call the police. For what, asking for the food I ordered and paying for to be correct? What a jerk!! I grew up in the U.P. and that is not normal behavior for anyone, especially for a manager. I will never return to this McDonalds!! I am sure Burger King would be more than happy for additional business. I pass this on to make others aware that this location has no regard for what food they serve you or any respect their customers. read more

Friendly staff cheep prices they are willing to help u and fast service. I needed help with the kioks menu becaue it would not work with my deal the lady tries it a couple times for her self she stooped sleeping the floor to help me for a second. It still would not work so she opend a regster for me and she did it that way the deal worked. She also was very nice.when i forgot to add my pies and asked. She stayed at the register because we had a bus and she helped the other customers she opened a second register for faster service and was happy to do so with out even being asked read more

First impressions may not be everything, but as an out-of-state road warrior looking for a quick bite, that is about all this location gets. Unfortunately, they flubbed it. With three people in our party, one might reasonably expect for us to order three meals. That was our intention. The crewmember waiting on us needed to doe exactly that; wait. After the second meal was placed and it was explicitly stated that our third person was now going to order (he even stepped up right in front of the register), the crewmember went ahead and cashed out the first two meals, neither looking up from his touchscreen nor acknowledging our third person at all. We figured that this young man should at least be able to take a second order from us without any (more) trouble. Sadly, this was not in the cards, as his manager proceeded to walk up to the register and the two proceeded to work on refunding another customer for an errant sandwich. This left us in the unenviable position of having to wait in another cashier's line two order the third of three meals. To her credit, the manager did realize her error and offered to put both of our orders in the same bag so we wouldn't have to wait for two separate deliveries to the counter. While the service was sub-par, the food was up to snuff. The fries were still hot with just the right amount of salt and the burgers seemed to have been prepared recently. The Chile Chicken Snack Wrap that one of our party got actually ended up having ranch on it in addition to the Asian chile sauce, but the consumer said that the bobble actually improved the overall taste. Seeing other reviews and the commitment of the manager to "make it right" for the other customer, I likely just managed to catch the counter staff at less than their finest moment. Although the food was well executed, the crewmembers are the face of the establishment, an important part of the overall picture that was found wanting. read more

We only ordered cookies and a coffee and have been waiting for more than 10 minutes and still have not received our order.

McDonald's is one of my absolute favorite breakfast fast food places. I also am in love with their shakes. Overall, I have nothing bad to say about McDonald's. Thank you for giving me great McFlurrie's and delicious burgers. read more

Clean restaurant and great service from the manager. She went above and beyond normally considered good service, making fresh fries (warning us it would take longer) and even bringing us our food. Even though it was slow, she seemed to be juggling multiple tasks without complaining, which I have seen elsewhere. She valued the customer so I would recommend this McDonalds anytime! read more

Nightmare as employees were bickering over the orders and whose responsibility everything was. Been waiting forever for breakfast sandwiches and a muffin which is right in the case. Avoid if possible. St. If ace MI. read more

Just a beautiful McDonald's with great service and fresh delicious food. This staff was prompt and quick to deliver and always wonderful to see the owner working the fries. Takes pride in what he is doing. Great job and thanks for representing the UP well. read more

Incredibly slow service, order is hardly ever right, and most are not very friendly. Skip over to burger King where the waitnis the same but they get your order right and are so nice! read more

Disgusting. I asked for a steak and they said no. WTH. It was a foggy morning. I was hungry. I'm the mood for a NYC STYLE steak. I walked into the cold McDonald's. Everyone was quite and tired. I asked for a medium rare steak and they SAID NO??!?!?!?!?! I was furious with the workers and JUMPED OVER THE COUNTER. After they got a hold of me I was kicked out?!??? WTH kind of service is that??? Moral of the story don't go to this McDonald's because they refuse to feed you read more

Ton visited this establishment on the 11th day of August in the year two thousand and fifteen. He pulled up to the drive through and placed his order very excited for what was to come. But what came out the window, did not impress him at all. read more

it sucked, hold up theres more, no salt on fries, thin bags that broke, didnt get our order right. i would give less than a 0 star rating if possible read more

Worst service ever! Ordered 2 flurries and waited 15 minutes while other orders were filled and it wasn't even busy! Asked 1 of 2 managers standing around for my money back. No apology or even any compensation. Go to Burger King! read more

Good McDonald's. The service is fast and they always get your order right. I came here 11/10/14.

This is my most favorite McDonald's they always get you requests right instead of having to go up to the counter again and they also have very clean restrooms. read more

Usually a good place to stop and use the restroom and get some quick food. Today was different. Men's restroom had vomit on the floor and torn toilet paper all over the bathroom. Very disgusting. Obviously did not get food this date. read more

Best Mcdonalds ever. Nice seating area greAt service, normally I wouldn't review a Mcdonalds but this one deserved a five star!

Visited with my 5 children: Apple, Xiandjer, Bridget, Darth, and Pancake. We stayed for a total of 3 days and had an excellent time. The service was spectacular and the interior was clean and elegant. Will be back soon. read more

As it is EVERYTIME single time we stop here. Cold fries and they just can not get a plain -no cheese-no nothing hamburger right. It may have been renovated and is decently clean the food sucks. Back to Burger King next door-at least the food is hit. read more