Very rude customer service. They don't have any self serve counters, ketchup in back, napkins in back, no drink stand. Asked employee for items, rolling eyes and appeared irritated after asking for two items. Cold fries! Horrible place. Also what's the deal with McD charge like a restaurant price, did they forget they are supposed to be fast food and cheap??! Inflation is not this bad for them to charge this level of low quality food and service. So yeah heck no I will not be returning, tip don't waste your money. Avoid read more

Very very slow with orders and they've basically killed customer service. I will not be back here ever again.

I have never seen a drive-thru run less efficiently than I did tonight. They were letting one car through at at time, start to finish, before even beginning the next car's order. The driver in front of me had a large order so I ended up waiting 25 minutes at the order screen before being helped. I don't know what led them to think that that's a proper way to run a drive-thru but whatever it was, they should probably just not be open during late night hours until they fix it. read more

Worst place to eat ! Food was cold, they're not organized at all. There's an older lady that vas coughing without covering her mouth and no Mask, she was also touching the food with her hands without being wash. My biscuit was hard. Employees are rude. Don't come here ! read more

Sadly, this has to be the worst McDonald's...ever. Have tried my best to give this place a chance. Between, never and I mean never getting an order correct to unable to getting just a receipt, it boggles the mind. The staff seem not care, but I'm not sure they don't care by chance or by design from management (a term I use loosely, like very loosely). Yes, it's a brand new box store, less than 8 months, but they seem to recycle the same broken ice cream machines. So, it's prettier with no change in service offered. They have improved their training of staff to make that blank stare a bit more effective. What happen to the all day breakfast thing they said they were doing? Just asking, because they have no idea what I am asking about, other than it's after 9:30 am and it's lunch time. read more

Got overcharged for 3 items off the value menu. My order should have come to $12 and some change after tax. I was charged $19. Was not offered a receipt. My fries were stale and nuggets were dry. Didn't receive any napkins or dipping sauce. I also had to keep repeating my order to the person taking it because it didn't seem like they were listening. Used to be my go-to spot for late night food but I'll probably go elsewhere from now on. read more

Waited in line for 30 min until i could even start to order just for them to say their card reader is down. Like damn

Thought after a few weeks of not ordering I'd have better luck with quality and was wrong. biscuits were hard as rocks and my Sprite was just soda water without flavor at all. This location has seriously earned the title of "The Bad McDonald's" and I really can't wait for the one on California Ave to reopen and can get better quality food without feeling like I'm wasting my time read more

Avoid at all costs. McDonald's corporate needs to get involved as this location is single handedly ruining McDonald's reputation. Fix the ice cream machine it's insane. read more

Service of horrible they will make you wait 10+mins when your food is done and bring cold they ignore people I work in the area n will not be returning need better employees who actually do there job rather than sit around gossiping read more

I'm writing this review specifically for our server Kristina with a K. We came late at night and Kristina was the only server working. Her service was excellent (5 Stars). She let us know what was available on the menu and was very attentive to our orders. But lowkey, I don't understand how there is only one person working and servicing people---and if it's a corporate store, something seems wrong about that. I also don't know what's up with cash only. I've come here a couple times and it's always cash only after a certain time. It seems like it makes it more difficult as opposed to running the system and using card. It's inconvenient and it deters people from coming. But Kristina was great and she saved this review. Thanks Kristina! read more

Another day , another poor service day. Slowest line of any McDonald's I've ever been to. McFlurrys are never blended and they don't have a blender so it's crumbs or candy just thrown on top of ice cream... read more

i really like McDonalds, my friend thinks it's the best fast food chain restaurant. I had a walk in on a McDonalds that was recently updated and remodeled and upon walk-in i was flabbergasted. Machines every where, I know it may be convenient for the workers but take me for example, I'm young and I was still somewhat confused about how to work the machines and what goes where. You can imagine how upsetting or unfortunate it would be for an elder who can't see trying to order with no assistance. I feel like customer service isn't what it used to be. I know McDonalds can change that. read more

3 of the last 4 times I've tried this McDonalds they said it was "cash-only". Really? Seems odd. What's going on in there?

Okay this McDonalds just went through a remodel so I thought now maybe I will get fresh HOT food. So I ordered a fillet of fish only one bite was fishy. It was warm. Then I ordered the quarter pound with cheese and when I got home I opened to eat it and the bottom bun was hard like leather so it obviously was sitting around for a while under heat lamps I presume. But they are supposed to be cooked hot and fresh to order. So this is the last time I will be visiting Mc Donald's. Very dissatisfied. Come on McDonald's do better I spent 20.29 I also did get a small cold fry and two plain cheeseburgers for my dogs. read more

I've seen a lot of shitty fast food places as you do, and let me put this in perspective this is one of the worst, don't bother returning your receipt when you unavoidably return your uranium meat patty, your 2 and a half eaten stuffed into a Walmart pastry bag McNuggets and your 800% carbon dioxide sprite condensed into what can only be described as a crack infused bowling pin. The person giving me the food through the drive through can only be described as waterfall of nuclear lava completely obliterating the meal underneath this drooling man I told him to keep the money and go to sleep. read more

Be careful going at night where they like to do 'cash-only'. They like to cut costs by doing cash only and not going through their machines for payment. Used a online code to get the quarter pounder and big mac, buy 1 get 1 free and the guys up there barely discounted anything. The total still ended in 10 bucks instead of 5-7$ read more

This McDonald's is why a zero star review needs to exist. It's 24-hour, but don't dare go between Midnight and 6 a.m. They'll likely be doing cash only during that time AND/OR take so long it's better to drive to the one in Burien. Today was my last straw with this location I've lived in the area for years and it has always been suboptimal at best. As others have noted they went through an entire tear down and rebuild, yet the people running it are still the same piss poor workers and makes whatever crazy money they put into redesigning it a waste. Got there at 6 a.m. and two cars went through ahead no problem. I get to the window and they say give me a minute. No problem. Almost 10 minutes later another car pulls up to the other drive through and they got their order taken in less than a minute. The Asian woman just said "there's only two people here" ... well then the other one should be taking orders and don't have two drive-thru's. Just made a terrible establishment a million times worse. I drove to the one in burien instead and got my food in under 90 seconds with a friendly woman who was manning the window. Almost like it's not rocket science to run a fast food franchise. read more

Never been to a McDonald's that DOESN'T do refills. Or fast food that doesn't do free refills. Sad

How hard is it to serve people in the order they arrive?! Don't put the first on hold to help the second and third! Also, manager, your apology was weak, and you didn't even offer to take my order. Get it together. read more

Not a good choice at night. the only have 1 employee working at night so if you're in a hurry don't go here.

This has got to be one of the worst McDs locations in all of seattle. The drive thru usually takes forever, the food has never tasted fresh, the staff is usually rude or you can't understand them, and they get the order wrong at least half the time. I've lived in west seattle for 5 years now and every time I go to this store I end up calling myself stupid and asking why I give them another chance. The fries are always cold and not salted, the burgers always taste old and chewy, they almost always screw up the kids happy meal order, the ice cream has a weird funky taste to it... just not good. Do yourself a favor and drive to white center or Morgan junction, it will be time well spent. read more

i cant put zero stars but if i could i would! worst costumer service experience in my life. had me waiting in the other lane for 30 mins while attending the other cars on the second lane... read more

food was okay. avoid if possible. garbage cans completely full. orders were wrong and no one speaks english. very disorganized. read more

It's McD's so you know what to expect. In regards to service, they were fast and friendly although a bit forgetful. Sometimes when one has worked 16 hours in a day and has no food in her house, she resorts to fast food. Unfortunately, it's like eating a slab of salt. read more

No sauce, no ketchup, no napkins, and why the Hell no straws? Hey DoorDash, how do I change my McDonald's location?

Been coming to this McDonald's regularly since I've moved to West Seattle a couple months ago. Always get my order correct and in a reasonable amount of time. I come mostly at night on my way home from work so it's pretty empty but I've also been there during the "rush" and haven't had any negative experience yet. Nice staff. read more

Absolutely ridiculous wait time. I don't mind waiting 10 minutes in line even 15 min but once it gets past 20 even 30 min at like 11pm that is when I get upset. The location of this place is so good and the employees always are nice but the wait times I endure when I come here are ridiculous especially for the time of day it is.. read more

Ordered and paid for two kids shakes with a couple hamburgers. Got to the window and they told me shake machine was not working. Counter person was upset when I asked for my money back then proceeded to not give me all mY money back. A joke place. read more

I find it hysterical that every night when I come in at 2am, your machines are always down so you can't take card or mobile orders. But your machines are miraculously fixed by 5 am for breakfast. read more

Latest Mocha Frappe: A thickish goo with a couple dozen tiny ice crystals. You'd think I'd learn. They should take lessons from the McDonalds down on California Ave. read more

Jeebus, I never thought I'd review a McDonalds, but this is my "go to" McD's on those nights that I just HAVE to have some of their signature fries and chicken nuggets. What made me want to draw attention to this particular McDonalds is the fact that I can *always* understand what the people who "man" the drive through are saying, even if it's apparent that English is not their first language. I cannot tell you how many times I've gone through a fast food drive thru and the attendant's accent is so thick that I can't understand them and half the time they can't seem to understand me. Also, the staff here are always friendly and smiling even though I always seem to get stuck behind the SUV that is ordering half the menu and then wants to return their happy meal for a different toy. Kudos to this McD's for having seemingly happy employees and consistently good service. read more

Dude, it's a McDonalds in Westwood across from the transit hub. What exactly are you expecting? A Michelin star experience? If you want a higher end burger go to Burger Boss on Delridge or Zippy's on 15th. If you need 800 calories and enough salt to sterilize a farm for $6 and you're in a bad hurry, go to McDonalds. When we're pinched bad for time it's our default quick meal at this location. They've never once screwed up the food, it's fast, it's not overtly dirty, the staff deals with our odd extra request with no static, and it tastes like every other McDonalds ever. That's the entire spectrum of qualifying a McDonalds. One star per factor. Because it's MCDONALDS, guys. read more

It's 12:25am and I sit writing this with no dinner. I pulled into the drive-thru after a LONG day of work just after 12am hoping to get a quick dinner before bed. I'm told by the 18 year old on the microphone that they are cash only--it will be 10 minutes before they can take cards again--"Will that work for you?" he says. "No, it doesn't work. So...do I sit here for 10 minutes?" I replied. "I'd prefer you didn't" is the response that came throught the speaker. "I can't back up...there's someone behind me" I say. "There's nobody waiting. You should be able to drive through" he replies. I pull up to sit behind a Suburban for over 4 minutes (I timed it) before I can get out of the line...with no food! While it's the closest McDonald's to me, I won't be giving them my business again. I'd rather go to bed hungry, which apparently I am tonight. read more

Seriously, the WORST McDonald's ever! They regularly forget items in my order. And today, they say the filet of fish only comes with half a piece of cheese. Oh, you can get more for fifty cents! Are you kidding me?! Maybe they should take the WHOLE piece of cheese off the menu picture. Every other McDonald's I have been to has put a whole piece of cheese on the sandwich. One store even put two! I go to this store because it's on the way to my weekly errands. Even though McD's is HORRIBLE for us, I let my kids have it once a week while running errands. It's one of the only things they actually eat. I will now drive to the one closer to my house but in the opposite direction of my grocery store. Hopefully that half a slice of cheese is worth it to them because they just lost a weekly customer. read more

DON'T GIVE THIS MCDONALDS THE PLEASURE OF YOUR BUSINESS EVER! I have never been so compelled to write this negative yet honest review. This McDonalds is always dirty, under staffed, lack of customer service, and rarely the ability to give you your correct order. I attempted to get a hamburger in a pinch. The drive-thru was stacked with cars and the drive-thru could only handle one car at a time from order to delivery of the food. In the meantime everyone else is waiting at least 10 minutes per car to give their order. I finally gave up and backed out as the cars behind me did too. As I drove thru the parking lot I noticed cars parked on the other side of the bulldog as they were asked to pull forward and continue to wait for their food. There seems to always be something wrong at this McDonalds don't waste your time. You will regret it. read more

Congratulations to us. We've found it. The world's WORST McDonald's. Consistently. No contest. Should be torn down and demolished. The staff, the food, the drive thru, the wait time. I could go on, but it would be a waste of space. read more

The term "fast food" and "service with a smile" need to be permanently abolished from this place of business. We pulled into the parking lot at midnight and were headed to the drive through when the car in front of us parked there, utterly blocking the drive through. The driver then got out and walked into the building. When we went in we discovered the man driving was The Manager! His explanation... "I don't know how to do the drive through". How did he make it up to us? By taking 40 minutes to fill our order with COLD FOOD!!! Do NOT eat here!! read more

They always screw up the order in the drive thru, 100%. Double check everything: fries, sandwiches, sauce for your nuggets. You'll always need to ask for napkins and ketchup. Just basic mistakes. read more

If I could give it 0 stars I would. This place is the worst McDonald's I've ever been to! I didnt even finish my order and they had my food ready. The fries were dry and cold. The burger tasted like it sat there for a while. AVOID AT ALL COSTS! Wish I would've read some reviews before I ate here. read more