I had a Lg Big Arch Value Meal delivered to my door from this McDonald's locación yesterday. Since it had been Doordashed it was a little cold but still good overall. The Coke was standard McDonald's Coke ( meaning it was good ), the fríes were warm and were standard McDonald's fríes. The Big Arch itself was pretty interesting... First of all, this burger is BIG and for the price-to-value ratio in today's economy you get what you pay. As for the taste? Look, it's nothing but a variant of a Grand Mac ( if you remember that large version of the Big Mac ). The special sauce is tangier, they use white cheese instead of yellow, and better pickles. It tastes exactly like a Big Mac and it hits it the spot because they pile on the meat, which itself was seasoned well and was quite satisfying. I did enjoy the burger and will order it again in lieu of ordering a Big Mac if it is still on the menú. McDonald's hasn't created anything new but sometimes upgrades on older favorite things can be welcome. read more

This place should be rated less than 2 stars. Absolutely the worst managed McDonald's in California. The staff are undertrained and extremely rude, they mess up your order most of the time, and their manager takes 0 accountability for these. This place is a prime example failure of a franchise business. If you come here to dine or for take out, be prepared to get pissed off either by lack of care from the staff or by your order being messed up. Be sure to file a complaint to McDonald's corporate and let them know how bad this particular McDonald's is. And don't trust their manager would take accountability, because they simply don't care. I hope McDonald's corporate looks into this. read more

We ordered the Huntrix meal without the Happy meal so we could get more food. Just gotta let you know they will probably mess up your order. Like at least 50% of the time. Either that or they ran out of the free spicy chicken wrap for downloading the app so they gave a spicy mccrispy instead. Either way, they're fine. It's fast food. It is what it is. They're kind of slow of making mcnuggets. The ramyeon fries and the derpy mcflurry are the truth. Tables are a bit bad here. Could be cleaner. read more

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They still have not cleaned the Frappe machine yet....ive been trying to buy a mocha frappe here for 2 weeks...also have a friend that likes them...so I guess the owner of this location doesn't need the hundreds of $'s they could have made in the past couple weeks that they've chosen not to fix/clean the machine?? read more

This Mcdonald's at around 10 Pm at night to 12:30 has a worker there named Carla is always getting our orders wrong. I have come here with my friend and we always do drive thru and we have waited and been patient with this worker but everytime we see her is very rude and is not doing customer service in a respectful way. When we receive our order after we pay, she gives us a random/wrong order that isn't ours... After we tell her it's the wrong order (which has happened 3 times now) she says "oh" and gives us attitude and gives back our order. Also this worker does not give us the sizes we ask for, when we pay for a large, she gives us a small... This worker is very rude and should receive a write up, and maybe next time take time to be kind. It does not take much. Leave the Job if you're going to be rude . Be normal, or just don't work at all. En este McDonald's, aproximadamente entre las 10:00 p. m. y las 12:30 a. m., hay una empleada llamada Carla que siempre se equivoca con nuestros pedidos. He venido aquí con un amigo; siempre utilizamos el servicio de autoservicio y hemos esperado y tenido paciencia con esta empleada, pero cada vez que la vemos se muestra muy grosera y no ofrece un trato respetuoso al cliente. Al recibir nuestro pedido después de pagar, nos entrega un pedido aleatorio o incorrecto que no es el nuestro... Cuando le indicamos que el pedido es incorrecto (algo que ya ha sucedido tres veces), ella simplemente dice "oh", nos contesta con mala actitud y finalmente nos entrega nuestro pedido. Además, esta empleada no nos da los tamaños que solicitamos; cuando pagamos por un tamaño grande, nos entrega uno pequeño... Esta empleada es muy grosera y debería recibir una amonestación; tal vez así, la próxima vez, se tome el tiempo de ser amable. No cuesta nada serlo. Si vas a ser grosera, mejor deja el trabajo. Compórtate con normalidad o, simplemente, no trabajes. read more

The worst big Mac I've ever had it was cold bread was stail the service was terrible the pickles were old and rotten like I said the worst

I asked for no salt on the fries or burger (it's a hack to get it fresh). They just ignored all my requests and gave me really old cold food. If you hate your job, don't work there. Very dishonest people! read more

I've been coming here for years and this McD has always been one of my favorites. This is just a friendly suggestion and not a complaint. I bought a large chicken wrap meal with 2 spicy wraps, fries n coke. I was surprised to find the wraps were cold. Asked the manager n she said flatly... that's the way the wraps are n we don't have microwaves. I said ok, thx. I remember when I had it last it was nice n warm but then it was because I'd brought it home n I had probably put it in the toaster for a couple of minutes. So my suggestion to you would be to toast the wraps before serving. I'm sure all your customers would appreciate it more. I would. Thx. read more

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Now I see why this place has a 2.2-star rating. I went to pick up a DoorDash order and was met with pure attitude from a lady who looks like she bites ankles. She accused me of moving her cones, which I did not they were already knocked over, check the cameras. When I tried to explain, she constantly talked over me and clearly had no idea how the Dasher app works, despite me following the instructions exactly. Completely unprofessional, rude, and unnecessarily hostile. Customer service clearly isn't a priority here. If you open at 5 and allow DoorDash orders to come in before have it ready or don't set it that way. read more

McDonald's - Clearly on the bottom is says "please use drive through window" - Fast Food Near Me - Saratoga, California

I can't believe this place has such a low rating. Actually, I can't believe I'm writing a review for a McDonalds!! This is hands down the best McDonalds in the area. The curbside pickup is always super fast, and the server always comes out with a smile (whatever the manager is doing to make the employees so happy, they're doing it right!). I got so spoiled I can't stand going to any other McDonalds anymore. To keep the review objective, here are some not-so-good parts: the "table service" is sub-par. They just call out your table number without bringing the food to you like they should (I guess making their customers stand up and walk to the counter to pick up their junk food can kindda be a good thing?). The dining room gets filled up with high school kids on Friday evenings, but that's to be expected. The drive thru gets a bit backed up after midnight as this is the only place open that late. Otherwise, best McDonalds ever! read more

This place sucks! 2nd time doing door dash without ranch&ketchup!! And the cashier or mgr said they don't forget to put those lmao BS!!! Oh & no napkins! Smh! With her attitude too?! No star! read more

McDonald's - 20 pc. Chicken McNuggets French Fries - Fast Food Near Me - Saratoga, California

Great experience today. This place is ways busy but I'm glad I can always depend on the drive thru 24 hours. I ordered (2) McGriddles - but 1 get 1 free via the McDonalds app. Huge fan of the app and the points you earn as well as the deals that they have. I also ordered a Strawberry Banana smoothie. Unfortunately, there was an issue with their machine and they had to ale a switch - so they asked if I could wait at the Stall #3 for Mobile Pick up. It took at least 5 mins or so - but I didn't mind as I just proceeded to eat my McGriddle. When my drink finally arrived, the Manager ensured to give me an extra small sized smoothie due to the wait - which is top notch! I didn't expect this from a McDonalds and more reason I'd go back to support this location! read more

McDonald's - Strawberry Banana Smoothie - Fast Food Near Me - Saratoga, California

No front cashier. No hello. No response for a long time. No response from any worker during busy breakfast No electronic or wall posting for breakfast. Workers so busy absolutely no response. No English response McDonald's needs to shape up! read more

Charging for sides sauce is absolutely wild , after I ordered five sandwiches multiple sides of french fries and drinks. I was only offered one side of sauce if this is the way that this owner operates then you should be ashamed of yourself, it's a McDonald's buddy not a five star luxury restaurant. read more

$3.59+tax for this?!!? Never again, get it together McDonald's, you're low end, at best. The one star is for the FANTASTIC drive thru guy, wish I knew his name, but he's our family's favorite part of this location! read more

McDonald's - Fast Food Near Me - Saratoga, California

This is a review of a McRib. Because for some reason, most likely childhood nostalgia and because liking something so trashy feels like a personality quirk, I devour McRibs every time they come back. The meat tastes like a yoga mat coated with protein powder, and has a rubbery consistency like the eraser from a #2 pencil. The barbecue sauce is tangy yet sweet, and has the nutritional value of three shots of sugar packets. The onions are onions, sprinkled haphazardly (sometimes on the tray rather than on the actual sandwich). And the two pickles (always two pickles) are there. That's nice. Yet biting into it is heaven. And while I may regret it, I keep going back for more. I love you McRib. Please never leave me. read more

McDonald's - Fast Food Near Me - Saratoga, California

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Despise this location. Just got home w my to go order and of course it's missing items as always. This location constantly messes up orders and just doesn't care I hate this place read more

If you like being charged for the most expensive items on the menu, and then never getting even half of what you ordered, come here! This location is exceptional with that! They also hire people with attitude to answer the phones, and who don't even look you in the eye when they hand you your food. Truly a professional place! read more

Just wanted to take the time to share my positive experience with this Mcdonald's. The front staff, drive thru staff and manager have always been very friendly even though I know this location gets very busy and hectic sometimes. This Mcdonald's is actually not the closest one to me but I come here for the because they've always treated me well and haven't messed up any of my orders. read more

Very watery coffee. Hash brown was soggy with super weird and nasty aftertaste. Will never go back or recommend this location.

Late night service is the worst. They are pathetically slow and unresponsive at the drive-thru. They literally take 5 to 8 minutes to serve one car. There is no excuse for them to be this slow. They left me sitting at the drive-through speaker for 10 minutes before they took my order. The nighttime manager here either needs to be retrained or fired read more

Food was awful. Dried out old fries, and the spicy chicken sandwich was made by someone who didn't give a shit. Was going to sit down for lunch but couldn't find a single half way decent place to sit. Everything is gross and the people who work here don't give a crap. CLEAN THE DINING ROOM! GROSS! read more

McDonald's becoming a joke as time passes never gets better. Their meals expensive and then they really downgrading their sizes. This is a joke for the drink. Extra small cup and on top not even filled up all way. Workers should at least fill it up. Pathetic read more

McDonald's - Fast Food Near Me - Saratoga, California

Totally stupid I don't know if it's the store or the app but I paid and then they said it didn't pay all the money even through the app i did so screw them add on from the last review. my daughter made me stop. it's sunday at 9:50pm when we got to drive through. 20 minutes to get to the window, then no one. after 8 minutes I finally waved someone down. a minute later they came. the food was sitting in the counter, the drink was done wrong, so he's redoing it and told me to go to the drive up spot. it's been 6 min. just got the order, he forgot 2 things read more

I ordered fry's they were cold and soggy I complained they said did you eat any? I said yes I took a couple. Oh too bad they have to all be returned. What a bunch of jerks specially a little bitch to serve me. read more

Omg quality went down !!!! They give me wrong size of fries for all 5 meals and the manager doesn't look sorry about it. Not sure if they drop my burger on the floor ... looks like dirt .... read more

McDonald's - Dirty style burger? Sesame bun burger ? - Fast Food Near Me - Saratoga, California

This McDonalds is perhaps the worst I have been to especially in the mornings. The morning workers are lazy and don't understand english. How hard is it to read the order right, and how close is bacon the same as cheese? This is the second time this has happened at this location. Time to fire the morning staff and do a full rehire. Completely unacceptable. read more

Fresh hot fries, decent cheese burgers, and open at all hours. Lines can be long, so be aware.

Do the people who work at this Mc D not understand English? They constantly mess up my order. I ask for a side of pickles and every time they fail to deliver. It's ridiculous to have to check my order every single time. How hard is it to understand an extra side of pickles? And the person at the window looks like a deer on headlights when I do ask. When I placed my order I asked for this, so what's the confusion about? read more

I go here once in a while and this is the first time I've received slop. It was a busy Friday night but the fries were stale and everything was cold, also looks like a bite was taken out of one of the pickles. Called for a manager just to let them know and the guy on the phone was a nightmare. He first started going off without letting me get a word in, then began repeatedly saying hello and hung up. Very strange man. It's to be expected from fast food managers which leads me to wonder why I ever crave this junk to begin with. Go at your own risk I suppose. read more

McDonald's - Double cheeseburger with lettuce - Fast Food Near Me - Saratoga, California

This McDonald's rocks only when Chun is there. You can roll up into the drive-through in a bad mood but I guarantee you'll leave this place with a big smile after interacting with Chun. He is awesome. read more

The service at this location is getting worse and worse. I made a mobile order and didn't get informed nor automatically refunded when an item is missing. There's nobody at the counter to ask questions and couldn't get anyone's attention in the kitchen either. read more

First of all, this McDonald's was one of the best I've ever been to. The workers were so nice and it just really enhanced my experience. The food was typical McDonalds food, pretty good. I took a drive thru order, but I could see the interior was clean and tidy. read more

I'd give them zero stars if I could. The manager in the morning was hideous and rude and told me that my order got cancelled because I wasn't there in time. I got charged for my food and they said it was my fault and didn't refund me. Worst customer service ever. read more

Horrible customer service in the drive thru...honestly rather drive 10 minutes to another McDonalds. lol

Workers show top tier hustle. Big inspiration. Aspiring hustlers should eat here. I am an aspiring hustler and was inspired by the quick and dedicated service. read more

The stuff here is rude and unprofessional They serve raw and unsalted fries and try to tell me that their fries are perfectly cooked. Are you kidding me? Don't you think I cannot feel the difference between raw and cooked potato ??? And the colour - it should be yellow with some gold crust, but not white !!! I changed fries 3 times and they were still raw. In the end they gave me one of my "previous" fries just placed again in the oil and asked to leave because I told them that they don't follow quality standards, but should prepare quality food. And BTW it doesn't matter whether I'm paying full price or having discount or promo code - I am still a client and I deserve quality. The rudest part of all is that managers and workers were telling that they usually don't do a pack and won't do it just for me, as they do many at once. I was trying to explain that the whole batch they did was raw and unsalted. I was asked to live lol read more

McDonald's - a hand holding a piece of french fries - Fast Food Near Me - Saratoga, California

This McDonalds is the epitome of a lousy business. I just walked in here to get 9 hamburgers for my family. I asked for water cups for water since we don't drink that sugary fizzy water. I looked down and saw that the guy charged me $1.50 for tap water. I thought he was charging for bottled water, and he said, "no, we charge for tap water..." Go across the street to Super Duper Burger. The people are nice and there is no charge for tap water. Avoid this MCD and take your business elsewhere. read more

An employee (or group?) put a receipt with chewing gum into my bag. The gum smelled fresh, although this receipt was 2 days old and was not mine. I threw away all foods, for I totally lost my appetite... the person might have spit to my foods or did worse... Dear manager, you should teach some morals to your staffs or lose your job. read more

McDonald's - Fast Food Near Me - Saratoga, California

Food was fresh and hot every-time i go. when i get off of work which is usually late at night the food hits the spot. Never had any issues staff is polite and always gets me anything need. read more