This Taco Bell is clean friendly, fast and efficient. This facility is well managed. The food is as expected. Eat-in or drive- through. Parking is a breeze, restrooms are spotless. It also serves chicken sandwiches! read more

Unfortunately I write this after getting severe food poisoning from this location last night. I ate a bean burrito, a cantina chicken taco, and half an apple empanada. I have been sick since, with all the typical symptoms of food poisoning. Extremely unfortunate. I don't go to taco bell often, probably once every 3-4 months. This location is closest to my commute so it's a convenient stop, and I have never been affected by their food like this. I have worked in food service myself and know how easy it is to prevent something like this from happening; with proper training and management. The employees that work there are always very nice and helpful, however, cleanliness and food safety is the bare minimum. Won't be coming back, and I don't advise others do the same unless something changes. read more

My favorite location, and yes I have always said you can separate the casual fans from the actual Live Mas folks by whether or not they have a favorite :] Service here is always quick, efficient, friendly, and the facilities are clean. Tables are wiped down, soda ratio is perfect, and the food it hot and delicious. If you're looking for an elite TB in the South Bay, this should be your stop! read more

This review is long overdue for the Taco Bell at 5389 Prospect Rd, San Jose, CA 95129. I like Taco Bell, although some are better than others. This one leads the rest and here is why. The Employees! I have been coming here since prior to COVID. The restaurant is always kept clean and employees are in clean uniforms. I've never experienced a rude employee. Unlike other Taco Bells I've experienced, especially while traveling, the lettuce is always fresh, the beef is warm, sauces are yummy, nachos are nicely prepared, and even the tortillas taste great. Have they ever made a mistake on my order (major Yelp hit by reviewers)-absolutely! However, they have ALWAYS made it right with a sincere apology. Once I show the mistake, such as a no lettuce request on a taco, they don't make the mistake again. I primarily use the app as I get FREE rewards, such as a bean and cheese burrito, taco, and other items. The app works great although a bit tough to figure out how to use it at first. But when I order in person or through the drive thru, the employee taking the order is friendly, polite, and always asks me if I need sauces. I know it's just a Taco Bell, but this one has been nothing but great to me! I HIGHLY RECOMMEND this restaurant! read more

Back at a Taco Bell after a very long time and it looks like it has gotten multiple upgrades. From the self service kiosks to new menu items and the person at the drive through helping with the order. Not bad TB, not bad. This location was super busy and fast moving. The food however is still...the usual hence the 3 stars. read more

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I ordered the "grande" toasted sausage burrito which came with a good hash brown and good Cinnabon iced coffee. I also got a cheesy roll up. The customer service in food prep is lacking, the cheesy roll up wasn't even fully melted and my "grande" burrito had like 5 small sausage nuggets in it. I opened it up because I forgot to order it without their nasty tomatoes and just laughed. If anything it's a potato and egg burrito. There's not even a full sausage patty in it lol read more

Taco Bell - Grande Toasted Breakfast Burrito Combo - Fast Food Near Me - San Jose, California

Tonight Sunday evening 5 pm ordered a nacho bell grande. Warning!!!! Suspicious viscous clear liquid on the side of the entree. Daughter says it looked like clear snot---actually it did feel like it. Spit maybe??!! Gross!! I really can't go back to this location. read more

I've always been a Taco Bell fan but the food I just got at this location was really disappointing. My bean burrito was only half full. Half of it was pretty much just tortilla. The rest of the food I got was also bare and with barely any filling read more

Even though I try to minimize eating fast food, sometimes I just have a craving for a crunchwrap :) Placed online orders for this location a few times. For the most part, this Taco Bell isn't overly busy and does get the majority of my orders correct. It's just some of the customizations that can be hit or miss. I also wish you could indicate which sides or add-ons you want on the side vs in the item. Love getting the online exclusive "My Cravings Box", though am a bit bummed that this location sells it for $5.99 vs $5 elsewhere. It'd be nice for pricing to be consistent across all chains. For the "My Cravings Box", I usually get the crunchwrap as my specialty, a burrito or taco for my classic, the fiesta potatoes as my side, and sometimes I'll upgrade the drink to a slushie. The mango slushie is not that great and very artificially tasting. I would not recommend it. Crunchwrap is solid, though the tostada layer does get soggy depending on how late you eat it after it's made. The soft potato taco is tasty, though very carb heavy. It's Taco Bell though, so feeling heavy afterwards is expected :) read more

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They hardly have any Beans. Dont go here if you order Bean burrito or Nacho with Beans or the Cheap Supreme Dip with hardly any bean. Even tho it taste good, they have a problem with giving customers beans and sometimes only fill the container half full. Just go to Chipotle & you get 4 times the amount of food & definite more Beans. The reason I wrote this review is my bf used to come here. He gets some type of combo. They did give him a decent amount of bean the first time he got Supreme Dip ( he usually gets more stuff). But months later he got Nacho with Bean Dip for $ 8 dollars and each time he ordered that he hardly get any toppings. It taste good, but it is barely enough to feed a child. So he was still hungry after getting the $ 8 dollar Nacho. I went Taco Bell today and got the Cheap Supreme Dip for only 2.69 but they only fill half the cup so it was about 2 teaspoon of Beans and they must have snuck the nasty beef in there. Later that day, I went to Chipotle and paid 10.65 for Chicken Tacos ( they had crispy shells this time). I ended up getting ten times the amount of food. It was enough to make huge tacos & I even gave one taco to BF and I was still full. So just dont go to this Taco Bell if you want anything with Beans. They always have shortage of Beans. Chipotle has more beans ( usually) and gives more. There is also a Mexican grocery store called Las Palmas ( on Saratoga Ave) near Suro Sushi. That Mexican grocery store ( Las Palmas) has huge huge burrito. Their meat is stew or delicious carnitas. So go there to get more food. They also have more than 10 times the amount of Beans ( 15 times more) if you order a container of beans for 4.59 you get over 10 times the amount of Beans. I made the mistake of going to Taco Bell even tho today I only paid $ 2.69. I should have gone to Las Palmas grocery and pay 2 dollars more and got 15 times more Beans. Taco Bell on Prospect is so very stingy. My Bf goes there and he orders more food but one time they forgot to give him chips for the Supreme Dip. read more

By far one of the worst Taco Bells around. I eat at TBell regularly. Do not waste your money here!!! It's not like the prices are cheap anymore. This one is located near my house but I always go farther away just because this one is so bad. I just decided to order from here and I completely regretted it... YET AGAIN. I ordered a bean burrito, and I felt like I'm eating mainly tortilla with a thin layer of bean! Wtf... I order a cheesy Gordita crunch... hardly any cheese, lettuce or sauce... just meat, crunchy taco and tortilla.... Uhmmmm so I'm paying money for bread essentially? Ridiculous. Taco Bell brand quality control needs to do something about this location. This has been a problem for a long time. read more

Not only was my order wrong, cold, and sloppily put together, but I also found a long hair tangled in my burrito. As if that wasn't enough, there was a dead fly stuck to the side of my nacho tray. That was the moment I officially lost my appetite. The place didn't feel clean to begin with, and now I know why. When I brought it up to the staff, they barely reacted no apology, no urgency, just offered to "remake it." No thanks. If there's hair and bugs in the food, remaking it doesn't fix the real problem. Taco Bell needs to do way better with food safety and basic cleanliness. This experience was beyond disappointing it was disgusting. I won't be back. read more

If I could put 0 stars I WOULD! Just went and found hair inside my chalupa, very disappointing

This is my favorite Taco Bell in Silicon Valley. The seating is comfortable, the temperature is always just right, and the staff is friendly. It does get a little busy during the school year at about 3:00 when Prospect High let's out. read more

The new cheesy chicken crispanda is available for a limited time now. Although the sides of it is hard & dry, the rest of it is good. Especially the sauce. https://www.nj.com/food/2024/02/i-tried-taco-bells-cheesy-chicken-crispanada-so-you-dont-have-to-heres-my-review.html read more

New mgmt working style not so great. They not only messed up my order big time on drive through , but when I went inside they argue on it! I am a Regular at this location. Usually they are good and rather than saying let me fix it they went other way read more

Completely messed up my order the man that took my order at drive through seriously needs to over look the menu a couple times or fired from his job most disappointing Taco Bell I have ever gone too read more

Ordered 2 meals for pickup today for lunch. To my surprise, when I got home to find the order of large fries was hardly full. How could the server be happy with that. I'm not! I feel cheated. read more

didn't even take the right order when we asked for 4 tacos 1 for each of us they gave us 2 and we had to split the taco but at least they gave the right amount of baja blast read more

Standard TB though nicer than most. The drive thru option is very convenient for quick pick up. The line usually moves pretty fast. Food quality is what you can usually expect read more

I came here on Friday night around 930/945pm and they were busy but why are they serving broken tacos? It makes me so irritated when I get home after a long day and I have broken tacos. I'm not talking broken on one side, the WHOLE side of the taco is broken off! Wth? read more

Taco Bell - Sad, broken - Fast Food Near Me - San Jose, California

Practicing yoga twice a day will make you a little cray-cray! 90-minute class then another I'm really hungry like a mothaf*cker. Your body might not like this crap. Could it have less calories than a Frap? Crunchy regular taco, so delicious and simple, maybe this is why I have a pimple.... Well cooked beef with the right amount of seasoning. Thinking about it my legs are weakening. Lettuce and cheese, Can I have more than one, please? Only $1.29! No need to whine! This has been an addiction, that's no fiction. Sometimes I get the Taco Salad that makes me sing a ballad. Seasoned beef with tomatoes, lettuce, and beans Wayyy better than my dreams Cheese, rice and crunchy strips that are red Oh, there's nothing to dread! There are other interesting things on the menu, It's all the same at a different Taco Bell venue. Staff behind the counter are always smiling. Is it because they're beguiling? Or maybe cuz I run here after a shower and I'm ready to devour? My hair dripping wet, but at least I got rid of my sweat. No matter, they're always nice and I've returned more than twice. read more

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I dropped $40+ on taco supreme party packs and used my birthday breeze coupon on the app. My birthday breeze drink was supposed to be free, confirmed and everything. When I went to pick it up they wouldn't honor my birthday soda. That shit is less than an $0.08 cost for them (cup&straw included) and they couldn't do it. That's extremely stingy and miserly. To hell with this location lol Tacos were cold too read more

They gave me the wrong order after confirming it 2 times. I didn't notice until til after I left. I would have assumed that after confirming my order multiple times that they would get it right. read more

Do I have high expectations for TB? No. Absolutely not. Never. It's TB, not a Michelin star restaurant. How hard is it to get an order right though? Apparently it's close to impossible. This location is the WORST Taco Bell in the area. Always order through the app & go through the drive thru to pick up. Funny, every time I tell them I have a mobile order, they bring up my order on the screen & ask "Is everything correct on the screen?" I answer yes but my order is NEVER right! HOW HARD IS IT to get an order right that has maaaaaybe *ONE* substitution and majority of the time, none????????? Whether it's an item missing or given the wrong item, or the item is COLD...it's always something with this location. Never have a problem with the Stevens Creek location but chose Prospect because it's closer. Never again... read more

Ordered all my items without cheese due to a dairy allergy and every item came with cheese on it. I didn't realize until I got home with my food so I couldn't get it replaced. Friendly service though read more

This review is for the hard-working lady named Maria who took my order on June 28, 2023. Maria - You have excellent customer service, you are efficient at multitasking, and you have a warmth to your smile. Thank you for your service at Taco Bell! read more

I had the worse Taco Bell experience here than I have at any TB. I ordered $37 of specialty items and received nothing that I ordered. I went out of my way to go back and bring it up to the manager but he wouldn't give me the time of day as he was trying to rush me and he kept taking drive thru orders. Beyond unprofessional and he should be forced to take a customer service course because he showed he lacks any and all professionalism. So I reported my issue to corporate so they can let the franchisee know what happening in their store. I'm not doing this for a gift card or free food I just want my wronged to be right. Oh and did I mention that 2 soft tacos were wrapped so incorrectly that they fell out of the wrapper while in transit. What gets me is that when I was there ordering my food I was the only customer and they still got my order WRONG! What a joke as I ordered from the kiosk so there was no error in communication. Never again! read more

I really like everything about Taco Bell except the salt factor designed to entice you to pony up for Pepsi! They are constant and cheap! The service at most is very good and the innside dining areas are a lot nicer and cozier than they inncevwere in the 70's when most seating was outdoor so only.This one fits the bill. read more

The food is fine, but please Fix your soda! There is no carbonation. Taco Bell used to always have the best Pepsi, but for the past few weeks the soda is terrible at this location. No matter what soda I get, it's still flat and a total let down. Thanks? read more

Taco Bell - Fast Food Near Me - San Jose, California

Very disappointed in my order they just reheated everything I go there a lot around this time and usually the food is hot and read but I mean it's fast food I get it up reheated kinda mean read more

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This is the best Taco Bell I have ever been to. Automated ordering system. Clean floors, walls, bathrooms tables. Good interior design and artwork. I can no longer look at any other Taco Bell and think to myself, "this quality is ok because it's Taco Bell", since this Taco Bell sets the bar higher than the Empire State. The food was pretty good. Taco Bell quality. Also it has a great drive through. Don't go to any other Taco Bell's; this is the one. read more

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I think my previous review still stands as I can't deny that I've been to Taco Bell the past few weeks - still holds out to be a favorite! I would say though thaythe making of the tacos becomes a little inconsistent though... I ordered the spicy potato soft taco numerous times as it's on their $1 menu, and most of the time it has turned out correct! However, once they completely omitted the lettuce and tomato on it (just tortilla, potato, and cheese...). Another time when I chose to pay extra to get extra potatoes on the taco, they just put in the same amount as a regular taco. It's still my favorite item on the menu, just goes to say to check your items before you go :) read more

Every time coming here (yes I still keep coming back with hope b/c I have always loved TB), my order through the drive thru had always something missing from it, I'm talking every....single....time. And it sucks when you get home, ready to eat and something is missing. Do you drive back? 10 times out of 10, AH NO. I'm tired (hence not wanting to cook with 2 kids at home) and I just wanted to have a quick meal for myself. This time (today at 8pm), we ordered 9 items and (the same drive thru lady....) says I can only have 10 packets of sauce. Since when did this become a policy? I get it if I ordered a few items but I use 3 packets on each item and I just wanted a few extra fricken packets. Sorry but that is BS for TB to save a few cents on a sauce packets. That is not how you get loyal customers to patronize your business. Management please take a closer look at your quality control. read more

Fire ass food.... I had a day of drinking and I thought I wasn't gonna be able to recover. I was so scared but I took the leap and my friend took me here. I ordered a beefy 5 layer, a Gordita, and a steak quesadilla and I'm alive. I can take on the world now. Thank you @onesipclub read more

I asked for plain #6, and they put lots of refried beans with lettuce and that little speck of cheese, I didn't even ask for beans and where's the meat ??? I swear this place always messes up my very simple order! read more

Taco Bell - Supposed to be #6 plain - Fast Food Near Me - San Jose, California

I just bit into a beef burrito after ordering a bean burrito and I'm a vegetarian. I'm fuming. No empathy or apology from the core employees just a blank stare. The manager did apologize a few times. But no offer to credit the money or offer a gift certificate. This is my fave TB location. I'm so disappointed. read more

This Taco Bell sucks did a horrible job making simple burrito with beef nothing but extremely rude ass ladies working here lol.

Super fast service & friendly help appreciate it very much as it seems to be a dying trend. 5 stars!

The drive thru lady that took orders was pretty rude. I was looking through the menu and ask her to "Give me a minute to decide" and she responds with a "oh my god". I honestly thought that was poor manners for someone doing customer service and I remember clearly it was a lady with blue and lime color highlights on her hair. The food was poorly prepared compare to other Taco Bell's I been to as well, for example quesadillas normally came cut in smaller pieces and in a long bag, this one wasn't cut and came on a small taco bag. read more