High turnaround of employees over the last coupleof years, language barriers, incorrect orders, poor quality food, lukewarm. I used to be able to just give my mobile order # and receive my order. Now they seem to want me to also list out everything I ordered! Wish this location would improve. Years ago it was great! read more

Ordered from the kiosk inside the restaurant. Everything was fast and order was accurate. McGriddle and round egg were substituted as I have customized from the kiosk screen and the sandwich was hot out of the oven! I am very satisfied with how fast the service/process was and with how my order was still hot when I received it. The staff handing the food to me was really nice as well! Clean restaurant and this place even has Play Place that is very rare to spot these days. read more

McDonald's - Steak, Egg & Cheese McGriddles 11/1/2025 - Burgers Near Me - Rochester, Michigan

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I've been a business owner in downtown Rochester for 8 years and everything is made to perfection!! Not one bad meal.

Our Adult Transition Program visited this place in December after a trip to downtown Rochester. The staff was very friendly and patient with our students practicing how to order food. There was only 1 register open, so we had a little bit of a wait time, but the staff handled it as efficiently as they could. The space was nice and the students loved the food. This was the best McDonald's we've been to so far! Thank you staff for your kindness! read more

Terrible. Avoid. Beware. Used new credit card for the first time there last Tuesday. Card was never used anywhere else so the number was not out anywhere else. Cashier in the drive-through scanned my card inside building. I literally purchased a beverage. Luckily this credit card alerts me at the point of sale anytime anything is wrong through no matter the amount. Thursday at 1:18 PM, somebody presented my card at the same establishment and charged close to $20 on it. No one else has access to my account and the card was in my possession the whole time police report filed credit card company advised card was cloned more than likely through a POS machine. Called Store directly to speak with a manager and was denied asked for a district phone number and was denied. read more

I ask for a daily double at the drive tru and the lady didn't ask me for the size for the additional foods. I wanted a medium fries and coke but instead they were small and when I rolled up to the first window, she says we can't upgrade it to a medium! Very disappointing. read more

Absolutely terrible service every time only awnser one drive trough and give out half large fries worth the drive to a farther one read more

McDonald's - Another McDonalds that ownership could care less stealing from customers - Burgers Near Me - Rochester, Michigan

Easily the rudest McDonald's around. Avoid it like the plague when Crooks or Auburn stores are open. Not only are they unfriendly and slow but also priced higher than the other stores. read more

Very disappointed. I order my ice coffee ahead of time and is never ready within 15-20 minutes when I arrive. Live close by as well even came today and pretended to make it the way I know it isn't made. Had to just leave before they could make me a new one because I had to get to work. Went to a different McDonald's and did an excellent job going to that one from now on read more

It advertises open 24 hours every day. I've been there multiple times early in the morning and they aren't open. 4:45am 4/23/23 and no one answering. The aggravating thing is the drive through says "we'll be right with you" so you don't know unless you pull around to find no one there. Are the hours wrong? Do the employees just get to not show up whenever they feel? This has been going on long enough that someone should have addressed it by now. read more

Revised: Lady in front of me apologized and paid for my meal. I knew it was gonna be cold but I had already waited 25 minutes and just wanted to get back to work. Shit happens and it wasn't a good experience but atleast I didn't have to pay for me self. Been waiting in the drive through for 20 minutes. I've already ordered. All I got was a Big Mac and a mcchicken. Complete waste of time what am I doing here. read more

Food was pretty good and well packaged. I just didn't get my ketchup packets I asked for. read more

McDonald's - a hamburger and fries on a bed - Burgers Near Me - Rochester, Michigan

I ordered a McFlurry (shamrock) and they laughed when this was ordered. Later when they were given to me at the window(ordered 2) and they both just had liquid color dye flooding the top of it. I had to mix myself and got ice cream everywhere. I definitely think this is why they laughed, because they were going to leave the dye flooding the top. Very disappointed. read more

they wouldn't let me order 200 grimace shakes very poor service reported to corporate

Service is terrible. One huge group in the kitchen listening to someone's phone while a line of customers are waiting for food over 7 min. Nobody started making my frappe until I outspokenly said something about it. 3 people walking around zombily offered to take my order though! read more

words to describe the workers here: slow. confused. incompetent. perplexed. befuddled. overwhelmed. unavailable. read more

McDonald's - i hear voices but where are the people? i've been here for over 30 minutes!! - Burgers Near Me - Rochester, Michigan

The cashier tried charging me for a large size when I ordered a small size. Then they messed up the slushie order and said they would charge me 50 cents to make it how I originally ordered it. The supposed manager claimed her name was Nina and she made up this new rule on the spot. Avoid this cheating McDonald's at all costs. They are crooked and try to steal your money. read more

The absolute worse McDonalds! They have a guy working the drive they that not only mumbles when he speaks, you can barely hear him, and it's not even because of the stupid mask either. Then, they have this young tall skinny guy with black hair who hands you your food, and this moron doesn't have the decency to say thank you or anything for that matter, even after you say thank you! I don't know where they got these guys from, but they need to get better workers! read more

I stop at this McDonald's occasionally if I am running late headed to nearby Fox Chevrolet for service. My experience, drive thru only, has always been quick service and the usual hot fare by McDonald's. Not health food but sometimes you just need to take a chance and live life on the edge. The important thing for me with McDonald's, or any fast food chain, is to have no surprises. Sometimes you just want something familiar, not gourmet, and you want it hot & fast from polite, friendly staff, oh, and clean bathrooms. Definitely not looking for an adventure when stopping for any fast food. They have systems and team training that should deliver the same results for the customer in Peoria and Peru. If they can do that consistently, in my opinion, they deserve a higher rating. If they have trouble staying with their formula, they don't. read more

McDonald's - a mcdonald's on the corner of a street - Burgers Near Me - Rochester, Michigan

This is the worst! Stopped to buy the much hyped Crispy Chicken sandwich. We received two sandwiches that looked NOTHING like advertised. The chicken was dry, thin, covered 2/3 of the bun and looked like something left over from lunch. We stopped by at 4:30pm. The KFC next store closed down so this was the only alternative for a chicken sandwich. . MAJOR FAILURE! read more

Funny that their mascots a clown, cause it seems like that's all that "works" here. I have a video of their "service" if the owner would like to contact me. read more

@McDonalds , I am confused your say you are 24-7 but you can't make a Shamrock shake at 130am on a Thursday! Because the machine is down!

Manager Nina was SO rude. I am speechless at the encounter we had while trying to place our order. She swore at me and flipped me off.... very sad she needs to find a new job because she looks MISERABLE. read more

Food and service is consistently good at this location. Parking lot is large and accommodates large influx of business this location has. Easy off and on from Rochester Road (main highway). read more

Very slow to greet you at the counter. Had a employee just stand there and stare, as I waited for someone to get on the register. I would have expected a hello or something at least ahaha. Anyways, had to send back my dry microwaved fillet. Just laughing at the other reviews.. will never be back! read more

Roberto, I can't thank you enough for remembering my fiancés order and mine as soon as we said it! I give you a 5 stars and I hope your manager sees this because you sounded happy to be at your job! Now this rating is to the girl that left us at the window for 5 full minutes until she realized we were there and texting on her phone with the kids milk sitting next to the window for god knows how long. When I asked the lady at the window what was the name of the guy that took our order, Roberto, her mood changed from hating her job to in love with her job. read more

Honestly, first it's getting my entire order wrong several times in the drive thru and not knowing until I get home, second, it's messing up my DoorDash order and now it's taking over an hour for DoorDash on three items a drink, burger and fries. It's a meal on the freaking menu. I'll never go to this McDonald's again. read more

This place is bull. Multiple visits have resulted in multiple disappointments. Just waited 10 minutes for no one to say anything at the drive thru and last experience they decided to not only drop my meal while bringing it out but I had to go back to the window to fulfill my order read more

Not open 24/7- they close at 9pm. Also the inside is closed so you can't use the restroom.

The food was ok. It was what I expected. Partially. I ordered a number on the menu (in my mind that means meal deal....I guess there its only the main dish). Now my total was about $4.76. I gave the girl a $20....and by the time I had a penny she looked at me and said "I already cashed it out". Gotta love the intelligence (and they expect $15/hr?). My food sat as she tried to look busy finally getting my food. I'll avoid this place next time. read more

This was the closest quick breakfast spot to the car dealership service location, so visited it for a quick bite while the regular maintenance was being done. Upgraded interior, friendly senior staff, local paper (Oakland Press), TV with the news on. Not bad at all. read more

McDonald's - Counter - Burgers Near Me - Rochester, Michigan

Literally ordered $40 worth of food to not even receive half of my order or a receipt stole about $20 from me even after asking if that was the full order before driving away read more

4 star Fast Food. Re-built and looking sharp. One thing my wife and I noticed when we returned was that all the staff are American teenagers or older. There were few of the former employees. Not dwelling on the past, the food is usually McDonalds Standard and service is typically friendly and efficient. Occasionally, when really busy, the orders get a little jumbled, but are usually always fixed, no questions asked. I do enjoy this location and the new design makes it feel current and inviting. McDonalds Win. read more

Normally have good experiences here but today I had the worst experience I have ever had. I got $36 worth of breakfast for the whole family in the drive through, got home and they had given me the wrong order (never had a issue before so I didn't check the bag, they are normally good). I drive back up there and show them I got the wrong order (there wasn't a single item I ordered) and the manager tells me I ordered the wrong items (she wouldn't look at my receipt). If this was a $5 order I wouldn't be so upset but $36 for McDonald's is a pretty pricey order. I said I want my order or my money back and she said "there is nothing we can do for you" and walked away. My wife and I get breakfast from here every Saturday as a treat for our kids and the occasional quick dinner on busy week nights. I literally feel like I got robbed. How can you tell me I got what I ordered when you didn't even look at my receipt???? She literally took 5 seconds to talk at me and walk away. If someone from this location would like to reach out and make this right I would be happy to talk it out. But as of right now this is the last time we will ever do business at this location. I'll drive two miles down the road to the one on Auburn read more

They got our order right, typical McDonald's food, and they were fast and friendly. Just went through drive thru. I got the chicken sandwich, it was dry and had no dressing or sauce. All fast-food seem to be lacking in putting or giving any sauce, or they charge you if you ask for any. Not sure what's up with that. Overall I try not to go to any fast food place but it's ok here if you do. read more

I haven't been to this McDonald's in over 6 months and I now remember why.... they serve crappy food. Every time I order a sausage biscuit my biscuit has been overcooked and it's rock hard like a crouton. Most of it is inedible. People are coming before work and don't have time to deal with this. If I am paying good money for food your employees shouldn't give out this crap. Have some respect for your customers. They wouldn't want to be sold food they couldn't eat. I have called them in the past to notify them and obviously management doesn't care either cause 6 months later they are giving out the same crappy food. read more

Fresh food and both cashiers were cheerful and had great customer service!!Thanks Rose or Ross for the great service and let no one mess up your day!! read more

bruh these mfers only gave me 6 nugs in a 10 pc nugget and when I pulled back through he drive through the manager thought I was capping and threw the bag at me and closed the window on me. read more

Ordered one hashbrown and took 10 mins, seriously unsatisfied!! They were all just sitting on their phones and even the manager was like come on read more

Utter crap. This reheated, reconstituted food is only good if you are either so drunk you can't make a sober decision or, you don't care about what you carry on your hips for the rest of your life. One star for providing jobs for a team of people who probably get paid less then they should for the stuff they deal with. read more