I continue to be disappointed with this McDonalds. Ordered a two cheeseburger meal with just meat and cheese for my grandson and it came with everything on it. They didn't even pretend to make it like I asked. Also ordered a fillet o fish which was burnt and so greasy I couldn't eat it. A 25$ meal that was so disappointing. Never going to Redlands McDonalds again. read more

if I could give this McDonalds a -10 rating I would. My family and I were there on Sept 18. Absolute worse experience in my life. We walked in to a very crowded place. Had to order on line, waited 40 minutes for our food. The food was cold. They shut down the bathrooms and restaurant at 7. Normally closes at 8. We couldn't get water for our 9 month old and 3 year old. We couldn't use the restroom or leave to get the baby his formula because. once we left we couldn't get back in. There were a group of about 15-20 high school students who were amazing. They were so patient waiting for their food and so respectful. Can't say the same for the employee they dealt with. He was very rude to them. if I never go back there it will be too soon. We would have walked out but we had already paid over $50.00 for food. read more

If I can give a 0 start I would. way to over seasoned burger they have attitude the older white lady was really rude and the short Mexican boy also has an attitude worst McDonald's ever ‼ my soda was filled up half way and I asked if they can fill it up n they said they jus needed ice n I asked for light ice n they put more ice in instead of soda and i asked for Diet Coke and they gave me regular coke I hear them cussing up a storm read more

McDonald's - I asked for light ice bc I'm anemic and they still added more ice - Fast Food Near Me - Redlands, California

What term should be used when simple order becomes complicated??? People use drive thru so it will be quick hence the term drive thru ... makes it worst when it takes longer coz they get your order wrong urghhh and not take responsibility at all ... unprofessional and stupid!!! read more

Does anyone know if there's a way to leave 0 stars. I placed an order through the app to pick up in the drive thru and got there 10 minutes before closing. There were maybe 6/7 other cars in the drive thru but they had a worker out there telling people they were closed. I asked if I could get my order cause I already placed it and the worker said no, we have to be out of here by a certain time. If this worker was inside helping then they could have gotten through the orders much quicker but they are just lazy. I won't be returning. read more

It took over 35 min to get my food. It was very disappointing and not to mention that they were understaffed. I will not be going back.

I am an Uber driver. They are closed odd hours in drive thru at night. Sometimes 12:30am, sometimes 3-4 am. I am here at 8:28 pm. I have to wait in the drive-through line that goes all the way to Redlands Boulevard, and they won't give me the orders through the door, despite answering when I rang the doorbell. This affects my pay, having to wait in line instead of delivering the order and moving onto the next. It also affects my tips being that it takes so long. How's the driver, I'm the last person the customer sees, therefore I take the blame. McDonald's should not be open 24 hours in the drive-through if they cannot handle the traffic, the hours, and the orders. Whoever the manager is after 8 PM is awful. I reject orders from here now. read more

After a long day of moving on our way home we stopped to get the kids some food at this location problem is we had a 6x12 trailer attached to our truck and we couldn't fit in the drive thru and the inside was closed. We kindly asked a worker outside who Seemed to be off or on break if the inside was Open for ordering he noticed the trailer and He said no but that he would take our order anyway since we had the trailer attached we were blown away by such a courteous example of excellent he took the order for us we paid and he brought the food out to The truck. Thank's to you're employee "Jordan" we were able to feed the family and make it a great night. Thank you Jordan for going over and beyond for us.... read more

First of all, I believe if you're fighting for a "living wage", actually earn it, don't just expect it. If you want a living wage, try getting people's orders correct. These young idiots want more money without actually working and earning it. I hope whoever shorted me my hamburger, when you eat it the bitter taste bites your tongue read more

Arrived for a quick bite in their Redlands location & at their drive thru late at night (around 11pm), and waited over 30 minutes in the drive thru behind a large line of cars only to be told at the ordering window that they had to close for 40 minutes. Couldn't order anything, so I just left afterward. Lesson learned--never giving them a second thought voluntarily again unless I have no other choice. read more

I don't leave reviews on yelp. This place is so bad that I had to pull out the Yelp app and make sure that people understand how bad this place is. Go to the McDonald's on Lugonia near Mentone. They do a much better job and it's only like five minutes away. This place only excepts cash and has given me poor service every single time that I have interacted with them. All of my friends have had the same experience, you are better off spending your money at the Del Taco right next-door. After 3 years of living in Redlands, I can tell you definitively that this is the worst McDonalds you can go to. Go to the one on Redlands blvd or Lugonia. These people suck! read more

Paper in my hamburger . Disgusting and not worth time and money to order. Please improve quality read more

McDonald's - Paper in my Hamburger - Fast Food Near Me - Redlands, California

I've asked for four BBQ sauce and they only gave me two I don't like goin to this resturant cause I know and my father knows I said four BBQ sauce and you guys gave me two how you suppose to make customers pleased read more

Not even joking someone that works here has sent me a video of them spitting in someones burger because " the custoner made me mad" so disgusting please skip you never know what they be doing it could be ur food next. I get some customers maybe a bit rude but to spit in food? disgusting and not professional ew. read more

The food is the food but the service and ambiance are awful. If they are busy, pick up orders or drive up orders do not matter whatsoever. They continue to close their doors earlier than they're suppose to, and so much more. I've been patient enough times. Yesterday my husband and I placed a mobile order for pickup. We waited 10 minutes, called, no answer. My husband goes in, "it'll be a little longer we're super busy rn." Okay, no problem, we know how it is. 15 minutes go by, we call, no answer. So again, my husband goes in. Only this time a girl says the ticket for our order doesn't show we've arrived for our order but so she's been told not to make it. My husband then asks to speak to the manager who just told him now 20 minutes ago that the order was being worked on. The manager comes and says there's been a refund issued and she couldn't make the food bc their system needs us to say we've arrived. I watched my husband put that we were in spot 4.. Regardless I'm so confused as to why she couldn't say well my eyes have served me different and you're clearly right here so here's your food.. Instead she says we will get a refund in 24 hours and if we want our food we have to replace it and it will be over an hour. At this point lunch was way over and there was not a single car in the drive thru. The people here are so lazy it's sad. The older woman here is the only person who deserves pay. Everyone else just stands around talking. Sad. read more

This McDonald's needs to get it together!! It's the closest one to my house so it's the one I go to the most but I always find myself in the drive thru line saying to myself, "why did I come to this one?!" However, on rare occasions, there's only a car or two in line and I consider myself lucky!! Whoo! Hoo! I always have to check my bag before I pull away, because if I don't, there's a good chance I'll drive all the way home, and something will be missing. My biggest complaint about this location, is if you go at night I think there's literally only one person working the entire store. So it takes forever to get through the line and the wait is horrendous! Oh and don't even try to order a milkshake, good luck with that. They're always "not serving ice-cream or shakes right now." read more

The night shift for the last week I've been doing doordash at this McDonald's are nothing but super rude and disrespectful . If you don't like working here maybe find another job if ur gonna treat people like shit and be a lazy POS and not want to do ur job. read more

I went to McDonald's on a busy night. Drive thru was almost to the street. I ordered my food and had a coupon. I caught an employee on their first week. She did the best she could because I gave her the first receipt coupon she worked with. McDonald's food will always be McDonald's, however, Kenzie's customer service was amazing and she made my day. Keep up the good work. read more

Ordered through Drive Thru. There was a man sitting against the building right before you approach the pay window. He was holding a sign wanting handouts. Told the young man at the pay window, he was rude and did not care. We had to wait in the parking lot, because the food was not prepared. Got home and found that we were shorted. Staying away from this location. Rude and bad customer service. read more

worse experience ever. whoever answered the phone rudest person ever. do not recommend!! december 2022 read more

Ordered spicy chicken sandwich, Got it but it was just the chicken between two buns with one pickle No sauce no lettuce no tomato just a dry bun :/ Other parts of my order were correct Also don't go in the drive thru line on the left it's slower and the right hand line always ends up cutting in front of you read more

Will close the lobby earlier than the time posted and make you wait in a long drive thru for a pickup order that is already ready due to closing early... read more

I've been a few times because it is the only one near me and every time I've gone no matter the time of day the wait has been at the minimum 25 mins in the drive through. read more

This place is horrible! Came in morning for some breakfast... Bathrooms were horribly disgusting. They ran out of forks so we ate our deluxe with spoons. Parking lot is horrible and pot holes everywhere. No self-serve soda machines. Couldn't even purchase happy meal toys separately (we've been to so many they all offer it) This is why many people complain. Will never be coming here again EVER! read more

Waited more than half an hour in the Drive-Thru. They need to find a better organizational approach, there is always a long wait.. line or no line. When I finally got my food it looked like it was just throw in the bag. My burger was cold and my fries were cold and stale. I do not like going to this McDonalds and do not recommend to anyone wanting to keep their sanity before they eat. read more

Terrible Mc Donald's!!!!! We got trapped in the drive thru with just one car in front of us.....They argued with car in front of us both while taking their order and also at the window....I thought probably ordered alot of food...Well all they handed them was a small bag and three drinks....And when the lady to our order she acted like we were annoying her by ordering...Like how dare we be ordering food ...I got so frustrated that I just right on thru...I didn't even get the food...I drove over to the Alabama and Redlands micky D's and got way better service and food...Do better...Maybe the manager from the one on Alabama should meet up with the manager from this one and show them how make some food and how to treat customers read more

I stopped in for my morning coffee and it was actually pretty good. Basic iced medium vanilla shot of expresso which I was really happy they had and it was as good as I thought it was going to be I'm really picky about my coffee and McDonald's does have good coffee. Starbucks I will never drink again they over roast their beans and their coffees really bitter, I don't like it. So when I'm in town I know what McDonald's to go to that has the expresso. read more

When I walked in It smelt like rats I left after that because it stank bad I didn't want to get food from there no more cus how bad it stank read more

Poorly run business. Nice kids. They don't know what they're doing. Obviously poor training. read more

This McDonalds must be a privately owned McDonalds. Message to the owner: step it up. Your business is in REDLANDS please act like it! Why does it take 5 trips to finally get a golden fry? This location's fries always taste horrible like the oil needs to be changed. It's pretty sad that if my family wants McDonalds, we try to decide which McDonalds in near by cities are on our on the way home instead of going to the one by our home in our own city. Pretty sad! My second complaint is for corporate....they are not requiring locations to carry nuts for Sundaes anymore. So of course this location is not going to pay for something they are no longer required to. If you are craving a sundae with nuts...... forget it at this location. Im sad this is the McDonald's in my community. Ronald McDonald should be ashamed. read more

Ok, I've never reviewed a fast food joint. We stopped at this Macdonald's because they had an outdoor patio and we had our dog. We parked and walked around the restaurant to go in from the patio door. The manager stopped us and said that aren't doing eat in dining until Monday June 8th. When we said that we were on the road trip and it's hard to eat in the car with the dog he made an exception. Came out with a cup of water for our dog and allowed his staff to take our order through the door and serve us the same way. Not sure if Redlands has different Covid restrictions but it was a kindness that we won't forget. read more

Not sure what's going on at this location...on a previous visit I ordered a meal showing on the menu as $7.18'ish. When they asked if I wanted medium or large, I replied that small was fine, but they advised that small is not an option. I opted for the medium and was charged the higher price for the medium. At the payment window I pointed out the issue and received a blank stare in return. Today, while sitting at the window to pick up my food, I noticed a photocopied picture of a sign taped to the window that referenced the "no straw without asking" law enacted by the City of Los Angeles. Huh? (We are over 50 miles from L.A.). Of course, since I didn't ask for a straw, I didn't get one. Sigh... read more

I use the mobile app to order and sometimes it accidentally selects this crap show instead of the other one on Redlands Blvd. the drive thru is unbelievably slow. 20-30mins is not an exaggeration it's normal. The staff is slow and rude. I hate it here. read more

I placed an order on line, parked and checked in for curbside service. It took over 10 minutes to get my food. Come on folks, this is McDonalds. It's supposed to be fast food. My bag was all taped up, so I could not do a quick check. They did not even give me a single napkin. If I'm going to wait over 10 minutes for my food, I will go to Bakers across the street which is better anyway. read more

This gets zero stars! Worst mc Donald's I've ever been to. Waited more than 10 minutes for $8 worth of food got nothing. Had to park in the front I literally think they forgot about me so final I call to ask if they could bring out a refund and the manager (an older African American gentleman who was talking to me on the phone hangs up on me I go inside and he won't even talk to me. A Hispanic lady comes and refunds my money & just brushes off the fact that I'm telling her I didn't intend on getting off my car to get food but you know if I had read the yelp reviews I had never would have even come. Disgusting & management should be embarrassed.. Seriously hire people who want to be professionals. Never ever again! Really think the employees should work at a San Bernardino mc Donald's. They are making Redlands look bad! read more

Just another Golden Arches. No nutritional value whatsoever, just satisfying the soul. Good service, good location, my order was done quick and my order was done right. read more

McDonald's - Pure awesomeness - Fast Food Near Me - Redlands, California

Waiting for over 15mins. For curbside order: 4 chicken select tenders and 2 large fries. All manager can say," I'm sorry I'll look into that." When asked Emmy 3 fry orders have been passed out to other customers b4 me. HORRIBLE SERVICE AND QUALITY!!!! read more

It happens again no joke , man a 4 year old know what a sweet and sour packet looks like .

Wow!! My sausage, egg and cheese McGriddle. Smh. Had a long day today and just wanted something fast and good to eat. Im so annoyed that I spent my money on this ridiculousness! Seems like some careless teens are working here. Seemed very unorganized and chaotic at the window- you can tell, they simply just don't care! Do better!! read more

McDonald's - My sausage,egg & cheese McGriddle - Fast Food Near Me - Redlands, California

WORST McDonalds ever. Ive gone to the drive through here a few times. They screw up the order EVERY SINGLE time. $15 an hour they want??? Please replace these idiots with robots. read more

McDonald's - As usual. They screwed up. Note says NO AMERICAN CHEESE. And look what's all over it...... These guys have no idea what their doing. - Fast Food Near Me - Redlands, California