Bad bad customer service, maybe because they are so busy. Does this excuse the bad service? Also the app is ridiculous and a waste of time. Love McDonald's but this can get old. read more

We visited this McCD's on a family road trip and I was pleasantly surprised. I love ordering online with big pictures of the food. It was swamped, wet and crazy but the employees remained calm and helpful. Everyone loved their food and the conveniently clean restroom. WiFi was FAST and helpful for stop. Recommended!! read more

No matter what I've ordered they screwed up they give out old nuggets and even older chicken. I've completely thrown out my entire order on multiple occasions and they continually over load sandwiches with sauces. I don't except a lot coming from fast food but this location is by far the worst I've ever had the displeasure of eating read more

I got an over priced icecream cone that was Poorly shaped, poorly filled and made off some NON-icecream substance. I will never order icecream here again! I would have to think twice to even eat here. Super unimpressed. also their dining room is still not open. read more

The new remodeled place looks GREAT. Unfortunately, it's the same semi bad food, bad service and NOW - the coffee is cold! Guess you can put a lipstick on a pig!!! read more

Customer service dead at this location, Lobby closed shutting out workers who pass through. The app doesn't work very well for pickup, this location needs a walk up window. No thanks McDonalds!!!! read more

Absolutely disgusted with this McDonald's. I ordered a Reese's Mcflurry on the app, got to the McDonald's and they did not have that so switched it to an Oreo, no big deal I was fine with that. I had paid almost $4 for a medium Mcflurry with hot fudge. They handed me a tiny cup half full of oreo Mcflurry and no hot fudge. When I demanded my money back they gave me $3.28 back. Then I get home, starving at this point and my French fries are burnt and had been sitting in the fryer for who knows how long, and my spicy McChicken is squished and also tastes old, definitely isnt spicy by any means. Will never go back here! This is not the first time they screwed up on our orders, but it's the last time read more

Ice cream machine broke again. Hey Mc Donald's ... if you have all this money to remodel your stores, why can't you buy quality machines that don't break down. read more

This McDonalds by far is the absolute best when it comes to the cleanliness of the restaurant. The style of it is beautiful and fits the Payson look. Although, it was pretty. ITS WAY OVERPRICED than other McDonalds. Which I thought was very strange. Many people standing in line complained all together to each other because of how overpriced it was compared to other ones. I payed $15 for 3 Egg McMuffins when they are normally not $5.14 a piece. Otherwise, everything was good, clean and hot. read more

Do not eat at this McDonald's unless you want to get sick I just went through the drive-thru had a crappy ass cheeseburger and french fries with dirty Grease Grease was dripping off of them my stomach's already hurting the service was lousy the food was lousy please do yourself a favor do not eat at the McDonald's in Payson it's the only one there do not eat there you will regret it read more

Everything was fresh. The fries were good, the burger was amazing, and the nuggets. I haven't had a great experience at a McDonald's in years. read more

Thank you Payson McDonald's. Our big Macs with extra pickles and extra sauce and our two extra large fries with no salt were impeccable. Thank you also for being so kind as to fill our french fries to the full. Y'all go there we'll be back. read more

Outrageously priced food and horribly slow service. The food is priced 200-300% higher than most McDonalds. Crazy!

I'll be honest, we usually do not eat fast food BUT this review is not about the food. I hope whoever owns Mcdonalds comes down to Payson, AZ to give Dorthy and their crew an award for the best customer service I have ever experienced. Me and my family got caught in town because of a blizzard and Dorthy made us feel at home and like we belonged. Dorthy, we will never forget you and thank you for being so kind to us in a time when we were all very stressed/frightened. Our home will always be in Payson, AZ McDonald's because of Dorthy. If you stop by this location go in and give this woman a high five she is a reminder that positivity is a mindset and treating people good because you are good is great. Anyways, if you read this Dorthy, we made it back to Colorado and thought of you the whole way. Thank you a million times. You deserve the whole McDonald's business!!! read more

We went to this McDonald's tonight. Had a code for our order and gave it to the rude girl who was taking it order. She did not use it. Why have an app with discount codes if they won't use them? read more

Over Priced! Ridiculous. Dry small fish sandwiches. Orders taken wrong. Don't stop, enjoy another restaurant. It's not up to even mc Donalds standards. read more

Passing through it said this location was open at 5. We get there at 4:30 and they're not open. Checked the door for possible time difference and nothing was posted. Very frustrating read more

Food is always hot, bathrooms were clean. Due to COVID, the line is quite long, so be prepared to wait. However, employees were still friendly! read more

I don't even know why I bother coming to this McDonald's anymore. The food is absolutely horrible .. Nothing like getting a dried-out quarter pounder with cheese.. French fries were good though. . I'm glad I've given up most of my fast food habits. read more

Stopped mid day to grab a drink and use the restrooms. Door was locked. A customer leaving opened the door for us. Went in and was greeted by we aren't letting other customers in as I tried to open the door for another customer. Asked why the doors were locked and was told we are short handed. There was no sign on the door as to why or if there was a COVID reason to restrict customers. Was given drink cups and coke was flat and ice cream cone was like ice milk. Poor visit all around. Felt sorry for all the folks still trying to come in with the doors locked. Management improvement needed for sure. poor communication and service overall today. read more

This is my last time at this McDonalds and for that matter maybe any McDonalds. What is with the rotating menu. About the time you decide what you want the menu flips. So you wait till the next time it pops up, people behind you are wondering what my problem is. Ridiculous. What's the point. Complained to the clerk and her response was that it is terrible and that everyone complains but management won't do anything about it. Other problem is that in order to get back on Highway 87 to go back to the Phoenix area you need to go over 5 or more speed bumps to get to the light that allows a left hand turn. In a motorhome that is not fun. read more

We stop here for a quick snack or coffee on our way up the mountain. The new remodel rocks! So far it is very clean with quick service, especially when we are in a hurry. Food has been fresh! read more

Typical McDonalds. Nothing special here. We stopped for a bathroom break on our way back to Phoenix and decided to have a hot fudge sundae. It seems like they didn't fill the cup up as much as they could have, but it didn't bother us too much. We were just happy to have a treat. read more

Haven't eaten there in awhile. What a huge disappointment fries no taste and cheeseburgers were so dry buns were hard. Yuk 17$ wasted. Couldn't eat it. read more

I called to see if the ice cream machine was working because nowhere else in town was serving ice cream and the employee hung up the phone on me without responding read more

Stopped in this location on the way back home with my family. I ordered a couple sandwiches, drinks, and two burritos. Everything tasted fine except I didn't receive the second burrito that I paid for. I didn't realize until we were on our way home that I was missing something. I know it's only a dollar for one of those but still sucked because one in the family was left without their breakfast snack. Also the womens bathroom was a wreck. I understand you get a lot of traffic through there but the sight of whatever it was in the sink was pretty gross. I will probably choose another fast food stop when I am in town next time. read more

I'm not a Payson citizen, but I think this is located on the busiest city corner. Just a typical McDonald's, server was a friendly young kid. Lobby wasn't too bad. Nothing extraordinary about this location. read more

So ... it's taken me a while to get adjusted after vacation... now that I have time I wanna write a review. TEAM DORTHY all the way. I was driving back to Colorado with my family from Phoenix and ended up getting stuck in Payson due to road closures. We stopped by McDonald's to grab breakfast and come up with a plan. The restaurant was clean , and the design was pretty sweet . It reminded me of a hunting lodge! We ordered our food and a woman came to check on us and our order... little did we know we would be blessed with an angel who we've deemed Aunt Dorthy. Her customer service was phenomenal!! We really hope she gets the opportunity to see these Yelp reviews. She was very helpful and hospitable! I don't know ...we all felt at ease after speaking with her. And guess what ... it wasn't just us. She touched every table and kept people informed and positive. Dorthy was so awesome we that stopped by McDonalds again and had to say good bye the next morning ( through the drive thru) !!! Thank you Payson Az and you're lucky to have Dorthy with you!!! read more

Amazing service from Dorothy, she brought our food to the table and then asked if we wanted cups for water and brought some over too!! Even when the store was busy, service was fast and Dorothy was friendly! read more

Horrible service, food was cold, employees sitting at back table talking loudly while we were eating and then when we went to use the bathroom the old man had to go clean it telling us he had been waiting a long time to get into it after we witnessed him talking and laughing with the employees for 20 minutes with a mop in his hand. Very unappetizing to have someone standing there with a mop while you are trying to eat. He could have allowed us to use the bathroom before he cleaned it since he had been standing around doing nothing for 20 minutes. I'll be sure not to stop here again. read more

Absolutely terrible. No customer service whatsoever. There was a line to the door and nobody working at the counter. The other reviews are accurate. Don't stop here. read more

Took almost 10 mins to get a filet-o-fish and a small fry in the drive-thru and no one was in front of me. Bun was so dry I could not eat it. Hardly any tartar sauce on the sandwich. No napkin in the bag. No ketchup offered. Worst McDonald's I've ever been to. AND, these two items cost $6.50!!! read more

Was disappointed that only one cashier was out during a busy time. However, cashier Brianna saved me money on my order and was courteous. Therefore I'm a fan. read more

We hit the drive through at 10 pm on a Tuesday night and there were 5 cars in line. It took a while to get to the window, but I have to say how impressed we were once we got there. The lady at the window apologized for the wait and casually mentioned she was the only one working. THE ONLY ONE?!?! This location has ONE employee, taking orders, making food, handling money, and serving orders! And she was handling it like a pro! I didn't catch her name, but they need to give her a bonus or some type of recognition. I don't know how many other people would be able to do all that without looking and acting like a complete stressed out maniac. In fact, I don't know many employees who wouldn't have just turned the lights off and said "no way". This mcDonalds really need to have at least 2 people there - but certainly wanted to give props to the woman keeping the line going last night. By the way, our order was perfect, hot, and delicious - just what you would expect from McD's. read more

If I could give this McDonalds zero stars, I would, without a doubt. I'm considering writing corporate about it, actually. It's not even up to McDonalds standards. I have never had a worse experience at any establishment in my entire life. Every single part of our order was completely wrong. I ordered a large Coke, they gave me Dr. Pepper. I ordered a bacon egg and cheese, but there was no bacon to be found. I ordered five hamburgers with mustard pickle and onion, and every one only had a pickle on it. They were dry as a bone. No sauce whatsoever. What a waste of time and money. read more

0.69$ for ranch? the audacity & disrespect I came last night & got all the ranches I wanted with no disrespectful glances and nasty attitudes. read more

Stopped again at this McDonalds on our way to Pinetop, as we usually do, but this will be the last time. The fries were fair but the Big Mac's were cold, had onions after ordered no onions, cheese was cold so obviously unmelted, and they had one pickle slice. Unfortunately the poor quality seems to be consistent at most McDonalds I have visited in Chandler and Tempe as well. They precook the meat patties and place them in an inadequate warming tray and the cheese is not melted on the meat while on the grill. They place a cold slice of cheese inside the Big Mac which just compounds the bad experience. Like the fries, but I am done. read more

For over a month now everytime I go hear they have no ice cream. Tonight was the final straw no ice cream, no Mcafe drinks, waiting in line for 20 minutes with only one person in front of me. I ordered 4 big macs 2 with no pickle. Well the cook tried to just pick the pickles off when he screwed up the order. After saying something the manager stopped flirting with the young girls that came to get applications and made them. Get our food and it is all cold and tastes like it been sitting out all day. To top it off I am now getting sick from eating there. Never again read more

While this store is convenient and the only McDonald's in Payson, their prices are licensed robbery! My wife and I ordered 2 cheapo (we thought) fish fillet sandwiches and were punched with a charge of over $10 dollars. Not only did we get ripped off, the people working there were as rude as can be. Make sure you buy something before coming to Payson, or god somewhere else, maybe even Burger King. (Did I say that?) read more