Great coffee. workers are very friendly! Four stars because the location is on the wrong side of the highway which makes it inconvenient when I have to cross over to the other side of the highway entering an exiting. read more

This was my favorite Dutch experience ever thanks to Autumn! She was so sweet and in a short exchange, very fun. She ordered me a blended water when I told her I really wanted to make a slushy out of an electrolyte mix I had in my car and really just brought a smile to my already great day. read more

This place is always amazing! The crew is nice and the drinks are so good! Always love to stop

I'll grab my golden eagle when ever I'm near a dutch bros. I've never waited as long as I waited at this one. And sadly my drink wasn't made with love. I'll grab another when I get to Tucson read more

First time to Payson, AZ ( Thursday -Sunday ) Dutch Bros staff were very polite and friendly. Made me & my boyfriend drink super fast love how the 911 blended wasn't super thick. read more

I have only had excellent experiences at the Payson Dutch Bros. Smiles, polite, patient with questions, recommendations to achieve the drink I would like. Considering how busy they are, and how many variations to a drink can be requested I am amazed that that can keep up the level of service and professionalism they do. This is a specialty menu place, not a large, small or medium drink location. Be prepared to wait to get exactly what you want. The more complex, the more time, for your drink or the one before you. If you are in a rush and the line is long, try the window. The choice to wait in line is yours. The dedication to making great drinks is what the staff is doing, as rapidly as they can. Love this place! read more

Ordered through the mobile app and had my coffee as soon as I got to the window. They were also impressed with how quickly the order came through. The coffee is always tasty and they don't cringe when I get creative with flavors. Everyone was friendly and the coffee was made quick. If we are ever driving through Payson again we will stop in. read more

I had an excellent experience at this Dutch Bros. The employees were super friendly and my drink tasted phenomenal. Dare I say, better than the locations in the Valley? read more

They forgot to make one of our drinks but they were friendly and chatty. They made the drink for us quickly and didn't quite make it right but they were happy to fix it for us and we ended up having a nice morning thanks to our Dutch drinks! read more

We were stuck in line at this Dutch for over an hour! If you have anywhere to be don't make this mistake!

0/10 waited in drive thru line for 30 minutes terrible experience. Wait too long will not return

I enjoy going there - they have plenty of options and the staff is always so bubbly they start me off right for the remainder of my busy day at read more

Nice place to stop and grab coffee on the road. Friendly and clean. Pretty quick service considering the long line

The staff in Payson are so rude and unfriendly. We watched two drinks get returned because they were made incorrectly. I received mine and it wasn't what I ordered. They act like it's a big inconvenience to remake a coffee that wasn't right in the first place. Unhappy staff ! read more

UPDATE: Dutch Bros replied to my review / experience here with a templated directive to email them my experience. No; I've shared it here & it can be addressed here, transparently. Not looking for a gift card or other freebie... your customer facing employees just need to communicate serious delays to customers. The coffee isn't worth a 45 minute wait. Initial review: Stopped by while running errands in town. The drive thru was long, so we parked & walked up to the walk up order window. After a few minutes, we were acknowledged & told it would be "a few minutes", okay, I can wait a few minutes! A few minutes passed by & he came back to the window to ask us to move so he could hand out the order of the one other person on the patio. He handed out the drinks & left the window. My fiancée & I were a bit stunned. No acknowledgement, nothing. Just as we were getting ready to leave & a line was forming, he returned to the window to take our order. He then tells us, after we paid, that our order was behind a specific car in the drive thru & it would be "a couple of minutes". Okay, I'm this invested, I have a couple more minutes! He then take the order of everyone behind us, before making the drinks & handing out the order of someone who ordered after us. I get being short staffed - I've worked retail & am patient, but communication here is a bit questionable. The bare minimum is acknowledging customers. This seems a dying skill set. A quick coffee stop turned into almost 45 minutes. I mean, the coffee is good, but not that good, IMO ‍ read more

So pumped to check out the new Dutch while visiting my Dad this weekend. Since today was the first of the month it was a perfect time to stop! Free stickers right?! I decided to go to the walk up window so I could check it out a bit better. There were quite a few cars in the drive through, but definitely slower than all my local Dutch locations. Once at the window I was a bit bummed at the lack of acknowledgement that I was there. At least three employees made eye contact and just kept on doing what they were doing. At any other business I wouldn't be surprised, but I'm a die hard Dutch fan and never ever experienced that. No hello nothing. I know this is a newer location yet the Dutch creed is usually visible instantly, smiles etc. once I was helped i had my drinks quickly and a smile given while handing me my stickers. Other than that the location was clean and my drinks were perfect. read more

See all

I waited for over 20 minutes for my drinks- did not get them due to the person Saying it was "cleared" from the screen and needed to be remade? So then I repeated my ordered, it STILL came out wrong. I asked for an ice medium coffee and explained it 3 times since the girl taking the order kept asking me "hot or iced" and I asked iced 3 times. The people behind me go their orders before me and then I got mine and it was still wrong. The people working here don't pay attention and clearly don't listen. read more

Waiting in Drive through for 45 minutes while walk up gets 4 seperate customers their drinks first. I watched all of these walk ups park and get helped while my vehicle didn't move. I know if they don't send a line buster out until I get just about to the window, it makes your wait times look better. I repeat, 45 MINUTES. I live in the area and I'm aware management has changed... for the worse. It's also very clear to the locals here in Payson. I am also an ex employee at this shop. I Understand that Dutch is a public company now and that you have to sacrifice things to please your investors. But I'm finna go to Starbucks now read more

Thief was my best experience yet it was very good and the people working there were really nice. I would definitely go back again.

13 mins wait because no one was in the window they were all chatting on phones. Got to the window and the server asks which name we ordered under and we never ordered because the guy with the clip board was chatting up super bro behind us his jeep blasting Dua Lipa (my daughter told me) The long lines I'm used to (I've seen better crews at D/B rip throught 20+ cars in about 8 mins) but this was only 2 (TWO!) cars in front of me and super bro behind me. Usually good service at D/B, but man oh man have you been failing lately. I'll be going to the coffee shop just a block away. They care about people. read more

I came through about twenty minutes ago, and apparently the workers here are too busy chatting customers up rather than paying attention to what they're supposed to be doing--making decent coffee. I ordered a cinnamon swirl oat latte and it tasted like dirt. Whoever made it forgot to add whatever makes the drink NOT taste like dirt. Every time I've come through here the drinks have been good, maybe y'all need some new employees. read more

Surprisingly rude staff member for a Dutch Bros. We asked for our coffee to be changed because we asked for light ice and the entire cup was filled with ice. Says - that is OUR light ice. Really? read more

Dutch Bros Coffee - No way - Coffee & Tea Near Me - Payson, Arizona

Always wanted to try every time in Phoenix but lines were ridiculous. Now I know coffee is frikin good. I had the annholator chocolate macadamian cold brew that was not to sweet!! Or to chocolatey but so yummy Get your coffee on at this non busy location read more

The girl with the purple colored hair was so nice!!! With a long drive and an earlier unpleasant retail experience at a gas station, she made my day with her generosity and kindness towards myself and Mike the Chihuahua! Thanks Dutch Bros in Payson! -Harry from Detroit read more

Nice and friendly staff. Drinks where good. Line moved fast. Place seemed to be clean. Would come back here again

Very slow . So slow. They have enough staff but still slow. Too much talk and blah blah blah

Visited Pine for a quick vacation and Dutch bros was the closest coffee shop to us so we thought we would check it out. I've heard lots of great things from friends and family about Dutch Bros and this location did not disappoint! The employees here were very friendly and efficient. We brought our pug along and as soon as they saw him they asked if he wanted a puppacino which was so thoughtful! Bilbo the pug was very happy :). Tried the iced annihilator and wow it was delicious and gave me the energy I needed to make a drive back to California! Thank you we will definitely be visiting again next time we are in town! read more

idk vibes were off. me and my friends coffee drinks just tasted like straight milk with a sprinkle of flavor, if at all.

Love this location! The drive thru wraps the parking lot, so be careful not to turn too soon or you'll hit parking spots. The guys at the window were super friendly and helpful when we ordered! I tried the dirty chia single shot with 1 pump almond and 1 pump vanilla. So so so so good! I ordered it hot on a chilly night and it was delicious! Seriously though the staff was so happy and helpful when we needed suggestions on what to order! Try the toasted cold brew, it had a nice froth in every sip! read more

Dutch Bros Coffee - Coffee & Tea Near Me - Payson, Arizona

Right off the main road! The staff were friendly and energetic like all locations I've been to. Great coffee for a great price! read more

Dutch Bros Coffee - Walk up window - Coffee & Tea Near Me - Payson, Arizona

I stop at this location once, sometimes twice each weekend when we go up to our cabin. We are a family of four and today I was just ordering a coffee. We waited in the drive thru line behind some teenager that was apparently friends with the employees taking orders. We waited and waited and waited while we watched two employees chat with the teenager in front of us about her ripped jeans, a stuffed animal in his car, his token hanging from rear view mirror etc.......We then wait again for this teen to chat with the window staff and three additional employees and to top it all off, the employee at the window hands over two free drinks to the teenager before he finally drives off. Thirteen minutes after pulling into the drive thru we finally get to the window, all waiting for this one teenager in front of us. We count 9 cars in line behind us. Then the girl at the window has to remake my coffee, I guess an americano with cream and sugar is difficult to make. OMG, she has the nerve to ask me for a tip! Yeah, here you go.......never again will I come back! read more

We were in Pine for a few days and had 2 great drive thru experiences. However this morning, since the drive thru line was very long, I decided to use the walk up window. And I eventually learned that I did not choose wisely. The staff was more attentive to the non-mask wearing family ahead of me. Being from Tucson, it was sad to see so many people in Payson having no respect for the ongoing pandemic. Their was a crystal clear sign (near the window) regarding the mask recommendation. Once I was at the front, I was barely acknowledged by the multiple staff passing by the window. Eventually (after many minutes), a staff member was given the ok to take my order. Just close the walk up window if you cannot pay attention or prioritize these customers! Also, I had to return to the window to ask for the holiday sticker. The previous family received 4 stickers while receiving their drinks. read more

The guy that took my order hear me say "Chai golden eagle" instead he gave me a "ice coffee golden eagle" and he had and attitude and rolled his eyes. Never coming back and dealing with crappy people read more

Will stop here every time I'm driving cross country. There is NO better coffee. And the kids working are always nice, and some how not obnoxious. read more

Dutch Bros Coffee - Resting bitch face from a 2000 mile road trip- but Dutch has us smiling on the inside, promise. - Coffee & Tea Near Me - Payson, Arizona

See all

Love Dutch Bros! I was very excited to see one up here in payson. Its a lifesaver for a night shift nurse like myself! My favorite is the surprise Blended Rebel. I never know what I'm gonna get and I love it!! read more

I was visiting the area and went here both mornings, my first visit was fine I got 3 drinks 2 iced and 1 hot but honestly it was room temperature at best. My second visit I got 1 medium blended drink which tasted great but I sat in line for about 15 minutes and there was maybe 5 cars in front of me but the kid helping with the drive through outside spent almost the entire time chatting with the truck in front of me. The workers are nice though I just think the drive times are really slow :\ read more

Be prepared to wait no matter the time or how many people are in line ahead of you. This is easily the slowest Dutch bro's in the state.

The staff this afternoon may have been busy, but they were super friendly and made the perfect cup of coffee a d hit chocolate for the kiddo. I always enjoy this place! read more

Great to see a Dutch Bros in Payson. Everybody was incredibly friendly, upbeat and helpful just like at every other location I have visited. Keep it up and never change the service or the Dutch Canyon, mocha, two extra shots and whip. By the way, I met the owner or manager of the location and he was a real treat to talk to. read more

I love Dutch Bros! Shelby, Kevin And Gabe, they already know what we want. They are super friendly.