Thanks for the sustenance! McDonald's franchises down Phoenix way always mess up orders and are not the personable experiences, often opting for machine placed order only inside the actual restaurant portion. So imagine my happiness when we got to order through a real live person. On top of this, as we were finishing paying - our food was placed on the counter and the order was 100% correct and delicious. Seriously, what more could you ask for?! Thank you! read more

We do a lot of traveling when it starts to get hot in Phoenix and I've heard bad things about this McDonald's from others and today we found out why. Horrible customer service from the employees that are women. They were acting rude to a woman who inquired about outlets to charge her phone. What kind of a person think that's an odd question and what employer hires employees who behave that way? This location does a lot of business simply because of where it is. A lot of people come through here going someplace else on their travels. read more

Some employees friendly but they limited me to one coffee refill requiring me to purchase another cup to get a refill . Not recommended for seniors Not a friendly McDonald this Payson location. read more

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Ordered the new "McCrispy Strip Dips" with the Creamy Chili Sauce. They weren't very crispy, but the sauce was good. Service was super friendly at the drive through window. Fast too. read more

McDonald's - Fast Food Near Me - Payson, Arizona

Would give less if I could. Ordered 2 40 piece nuggets with other stuff $111.00. Told them we needed Ranch BbQ and Sweet+sour sauces. Get back to the park, they gave us 4 lousy sauces. I said FOUR I go to Chick-fil-A get an 8 piece nugget and they give me 3 sauces. What a bunch of terrible service. Adios McDonalds no wonder you got a 2.3 average rating. Jeff G read more

$11.58 for two order of Fries! "did you say 11.58?" The nice Gentleman said yes, as I exclaimed "for two fries?" He said yes, sorry the McDonalds franchisee is super proud of his prices and Location. BUYER BEWARE, you can get a pretty nice sit down lunch for the monopolistic prices this establishment charges! read more

McDonald's - Monopolistic Pricing - Fast Food Near Me - Payson, Arizona

This McDonald's is supposed to be open 24/7 and it's closed at 1am. I just wanted a burger. read more

McDonald's - Closed McDonald's - Fast Food Near Me - Payson, Arizona

Blond pony tail, who I am assuming is the manager by the button up uniform, needs to be fired or put to clean the bathrooms instead. Stank attitude, rude, and overall UNPLEASANT person. We passed this McDonalds on the way to and from California and BOTH times, RUDE and annoyed at the fact that he had to do his job that *newsflash!* HE SIGNED UP FOR. After the first time, we weren't going to write a review but after a second encounter with the "leader in management" we HAD to let McDonalds know, this manager SUCKS!!! read more

Best McDonald's I've ever been to, interior is so nice, and the customer service was great 5 stars definitely. Food was like any other McDonald's. read more

Review is for drive thru only as I didn't go inside. Be cautious when entering the parking lot. It is a very busy location and the drive thru lane can be entered from multiple directions. Pretty tight squeeze at times if lots of cars as the line goes right through a lot of parked cars. Service was pretty quick and had our food in no time. Food was ok, but nothing fancy as it's McDonald's. read more

The food was absolutely perfect; not to crisp and not to soft. The employees here have the best attitude I've ever seen. No dirty areas, all tables clean and they even have a chandelier. read more

Consistent service, food is typical of other MCD's, they lost my order somehow but took care of it, but still missed one of my hash browns but they were very nice and apologetic for missing things. read more

Fries and mcchicken were fresh and they gave me the biggest vanilla cone I've ever seen. 10/10

Went here twice for breakfast over last month, both times food was surprisingly fresh and good. One of the few McDonald's I've experienced that with. I used drive thru. read more

Rude Rude Rude employee at the register. So much for customer service. I would not pay someone to treat my customers the way we were treated. read more

Bun was burned on hamburger. That was not even the biggest issue. I paid...wait for it....over $9 for two tiny hamburgers. What a bunch of bullshit. I don't know if anyone's told you McDonald's, but your hamburger is not worth four dollars. This is a last for me. read more

General manager was very rude there was an older lady working she asked about the EBT balance if they could run it general manager said that the other lady was her boss right now because she had too much to do other manager was nonresponsive to the older lady that was an employeeThe grill was also down January 2, 2025 the doors are also not unlocked until after 5:10 AM read more

Excellent McDonald's, staff was friendly and the place was very clean, and the food, very good, the hamburger I got did taste a little different than I'm used to in Alaska, but that's a good thing. The fries where also great, again, where I come from the food at McDonald's isn't very good so it was a nice change of pace to actually enjoy fast food. We did have a tiny communication error with the checkout person, I thought I asked for one medium coke and one large, but apparently the person thought I meant the size of the fries, but it was Ok. read more

Management need to get their act together, shut off all your light and automated drive through BS after your closed. Sat in the drive through after being offered service by a robot for nearly 10 minutes. read more

Ordered a single egg McMuffin with no meat. Waited 15 minutes and then my order came out; when I went back to the car, the McMuffin wrapper said a different number than the bag. It was a sausage McMuffin with extra sausage... took it back inside and they took the sandwich and threw it away (not sure why they couldn't let me keep it so I could give it to the 2 homeless folks outside?). When she came back with the new one, I open it up in the car and there's a big hair in the middle of it. Just ended up leaving and throwing the whole thing away. Waste of time and money stopping here. This McDonalds experience was truly gross- would recommend stopping anywhere but here if you're passing through. read more

Got some hot and salty fries to go with the DQ goodies. Fast and friendly service! Their fries are always yummy! read more

McDonald's - In the drive through. - Fast Food Near Me - Payson, Arizona

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This particular McDonalds charges 50% more money for everything on the menu than a McDonalds down the hill in Phoenix. The ice cream machine turns off automatically at night even though the app still lets you order it. So when you get a deal on the app for ice cream and show up and the ice cream machine is off they do NOTHING to make it better. Then, since you're already in the drive thru and there's a line behind you so you can't get out you have to sit thru the entire drive through for nothing. If they know that the ice cream machine is going to turn off then they should program the app to not allow you to order it. read more

One of the worst experiences I have ever had the food came out wrong multiple times and I wasn't refunded.

This is a packed McDonald's, always. The rest rooms were dirty and the food is not hot. Takes forever to get your order too. Parking lot is packed and it is one of my least favorite mcdonald's. If it were not so convenient on the way to Pinetop and other places, I'm sure they would not have any customers. read more

Horribly overpriced and the service left a lot to be desired. I guess when you are the only McDonalds within miles, you can charge whatever you want. $12 for two cheeseburgers and fries? No thanks. read more

Decent McDonald's up in Payson. Stopped for an early dinner with my daughter on the way to the Girl Scout camp up there. The place had been renovated and offered kiosk and in person ordering. The food was good (as McDonalds normally is). My daughter got a 4 chicken nugget kids meal and I opted for a kids cheeseburger meal. (We wanted the toy for her sister.) We also opted for a hot fudge sundae we split. All in all it was a nice location. read more

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Casey is extremely unprofessional and rude. Who knew a manager could lack such professionalism. I left feeling worse than I did before she opened her mouth to take my order. The whole time I felt like an inconvenience to her when her attitude towards her job is what made the whole interaction shit. Casey should not be managing this team. She is clear representation of poor leadership. read more

This is the worst McDonald's I have been to in my life. Until I find one worse, congratulations on your title Payson McDonald's. If you want to improve, I would fix food quality and food turnaround time. Food is always either lukewarm or colder and takes much longer than other McDonald's to get food out to the customer. read more

Casey was so rude from the moment we got there she made us pay and threatened us and would not cancel the worst McDonald's service I've ever had. read more

Over priced food, small amounts, and over cooked. For 16.00 I can go somewhere else and feed my whole family. Meed to seriously make some changes. read more

McDonald's - Mcgriddle and biscuit egg and chees. - Fast Food Near Me - Payson, Arizona

The most UNCLEAN McDonald's bathroom ever! Congratulations! The garbage is spilling over the floor. The toilet paper is trapped in the case, unusable. If the workers are using this bathroom, I would not eat here. read more

very good costumer service, love the interror design, very good Al though some past experiences have been mid

We visited in 10/24 for breakfast. The best customer service we have ever had at a Mc Donald's. The girl taking our order was friendly and very accurate. The dining room was very clean. Great job staff. read more

Place a can get kind of crowded, use the drive through for quicker service. Staff was helpful even when facing some pretty rude customers, but they kept their cool and did their work as fast as they can. The kiosk are a good idea but still not the best use them, they aren't clear what to do after you place your order. Where do you get your drink from, where do I look to know what number my order is. It's McDonald's so it works for what it is. read more

We stopped by on our return to the Phoenix area. I ordered two sundaes. It took a few minutes for the crew member to dish up the sundaes. The ice cream machine appeared to be almost empty. Both sundaes were maybe 3/4 full compared to normal sundae at McDonald's. The sundaes did not have the usual lids placed on top. I was given the sundaes without spoons. When I asked for spoons I was given wet USED McFlurry spoons that still had residual ice cream on them. When I mentioned that they were wet and dirty, the crew member argued that the spoons were CLEAN!!!! I inquired for some new spoons and I was told that these were only ones that were available. Meanwhile, the crew member disappeared, and my ice cream started to melt. A few minutes later, I finally asked if we could have some packaged forks to eat the sundaes with. I was given those, but the ice cream was already pretty much melted. If it was possible to get this McDonald's a zero star, I would've done so. I really am surprised that someone at that store did not have the common sense to possibly go buy a package of spoons from the Safeway grocery store that is located in the same parking lot. Very disappointing. I've had great experiences in the past. read more

After a 2 Hour Dr. from the valley we stopped at McDonald's for breakfast, using the drive-through we asked the cashier when the lobby would be open and if the restrooms would be open, she said the lobby opens at 11 just ring the bell and someone will let you in, we rang the bell at 11:10 many times finally an angry manager named Antonette answered the door and said the lobby is not open abruptly shut it in our face, she was person I've dealt with in years. Food was great, but RUDE ANTONETTE! read more

As always, I rate each McD's as a fast-food restaurant, not a fine-dining establishment. This particular McD's has a great interior, fitting of Payson. Comfortable and clean dining room. The food was hot and the employees were all friendly. That's all I ask for out of a fast food restaurant. read more

Making $16 an hour and food cold coffee nasty AF like really wow do you all think you really deserve making $16 a hour for that sucky ass service you guys should get paid minimum wage if that Step up the game and make people's order rite and if you can't do that look for a new job one your better at read more

1st, the lobby is STILL closed??!! 2nd they don't serve the all day Breakfast?? 3rd when I asked why they still blame Cv19, this was last weekend Sep 26. Come on man, let's get off with blaming everything on that stupidness. Now I am stuck in their drive thru without an exit. Frustrated I did say some bad words but then the woman over the mic told me she hopes I have an accident. NOT customer centric! There are other places nearby that serve all day breakfast and have their lobbies open. Don't go here!!! I would give them a zero rating if I could. read more

Bad bad customer service, maybe because they are so busy. Does this excuse the bad service? Also the app is ridiculous and a waste of time. Love McDonald's but this can get old. read more