On Sunday May 11th, I ordered mobile pickup through the app, pulled into the drive thru to get my order, and was told I had to go inside to get my order, they do not do any mobile orders through the drive thru. I then asked will you bring it the the marked mobile pickup spots? NOPE! Those are just so you can park and walk in. They were totally rude about too. When I went inside to pick up my order I asked the meth head at the register to talk to the manager, and was told no, this is how they do it in Payson. The ironic thing is that I was sick and did not want to spread it throughout their store, but there bad attitudes probably caused them to have a few people out sick with the flu. read more

My family visited restaurant #00011890 and had fantastic service. Ignacio was the individual who took our order. He provided us with items that were a little bit out of the ordinary - a salad during the morning menu, two eggs, etc. He was so very helpful. There was also a woman (possibly a supervisor?) who was equally pleasant and helpful. They were outstanding and pleasantly interacted with my grandchildren. I love your staff! The food was outstanding too! A five star review for sure!!! read more

The people were friendly enough in the drive thru, we ordered a small frosty and got a jr frosty for free because we had the coupon. Only paid 1.10 so not a big deal but when I tasted mine it tasted like dirt, I asked my daughter what she thought of hers and said hers tasted like mold. Ugh! I'm scared of what their icecream machine looks like!! Gross. Tossed them and won't be back. read more

This is one of my favorite "road trip" Wendy's. I always stop here for some food when driving through payson! They make the food really good and the drive through is fast read more

The Berry Blast Salad was flavorful and refreshing. The raspberry dressing and sliced almonds enhanced the dining experience. The tender, grilled chicken chunks provided protein without feeling heavy. My sons took advantage of the 4 for $4 deal. Their fried nuggets and chicken sandwiches were inexpensive but not worthy of a detailed description. read more

Just had the pretzel baconator. It was given to me within 2 minutes of my ordering it. Cost with tax exceeded $11. The burger was dry and obviously had been cooked prior to my ordering it. $11 for this hamburger is ridiculous. The bacon is so thin it is nearly transparent. Nothing is worse when you want a good juicy burger and it comes out dry and has been under the lights for a period of time. Guaranteed this is my last burger from Wendy's!! I don't know if this was just a bad time for me or whether this is normal but for $11, I'll go to a restaurant and sit down to a much better lunch. Shame on Wendy's for serving per cooked and dried out food!!!! read more

Holy cow!!! I came on their soft opening and was jaw dropping shocked at how amazing the food and staff was here. It usually takes a couple months for a restaurant to get it right but their friendly team was on the ball from the get go. I ordered an off the menu item and they were nice enough to accommodate despite how ridiculous it was. Cooked perfectly to perfection and not a detail spared despite how fast it was. I am a certified fatty so please don't judge the pic lol. Another thing I liked was how beautiful the building was!! The owners here obviously take pride in what they do and it shows from the top down. This place will definitely be a sure go to from now on whenever anyone is in Payson!!! read more

They have a unique set of classic items. Lately though, they're pushing their breakfast, which is the most disgusting off all the major fast food breakfasts, excepting perhaps Taco Bell's, which I've not endured read more

If you don't want to get CoVid don't come here-- employees at drive through are not wearing masks, nor those handling food, and the manager screamed at me when I suggested she be a bit more concerned about her customer's -- and employees--health and survival. Nearly at 5k deaths in Arizona thanks to establishments and people like this. read more

Do not go through the drive thru; the staff rarely gets the order right and they don't care. It's a sad state of affairs when fast food for two costs almost $40 and have to throw away most of meal. Tonight, ordered a classic chicken sandwich with cheese. received spicy (super) chicken sandwich with no cheese. They have their telephone off the hook, so couldn't call and provide feedback on my experience. I will not be back to this Wendy'. read more

After our football game, our entire team came here and they made our food fast and were friendly. A good experience

Kids were hungry and had to grab a bite. The service was great! The gal running the drive through was soo sweet. Very polite. I was pleased to see they offer honest kids juice boxes as an option for the kids meals. And the toys in the kids meals were pretty cool. read more

Terrible customer service !!! Girl at drive thru couldn't even take out order right then was ignoring us at the window and when she finally paid attention she was bitching because we asked for ketchup. Could even hear the manager telling her " be nice" worse experience ever !! read more

We want through the drive through on a Thursday night at about 10 to 6pm. Ordered, the order was correct on the screen. Got the order and went home. No receipt was given, I ordered a Daves double No mayonnaise add ketchup and mustard. When I opened the wrapper what I got was a single slopped full of mayonnaise a few scrawny pcs. of lettuce one small scrap of tomato and it was smashed down so a total mess, this looked like it was intentionally done. The fry's were horrid greasy and limp ( so much for they're advertised great fry's ) My wife ordered a taco salad which was a train wreak as well. I called the store to let them know and was hung up on. I've often eaten at Wendy's in the valley and have always been please with my meal. Having managed a fast food store again this appeared to be intentional. This manager has some tuning up to do. AVOID THIS PLACE having been living here for the past 8 months it was the first and last visit to this store there are better places in town to eat. read more

BEST DAMN WENDY'S IVE BEEN TO. Came in with a group of 11 and they were busting out the orders before everyone was done ordering. Great customer service and quality. read more

So rude !! Food was good very fresh , but the people were so rude . What happened to smiles and thank yous. Won't be back ill take my business some place that's it wanted read more

I wish I could leave fewer stars! It's been more than a month since the CDC updated its mask guidance (and a year since Arizona's shutdown,) yet the dining room at this location is still closed. However, despite seeming to feel like it is still too dangerous to allow customers inside their dining room, none of the 4 employees I saw through the drive thru window we're wearing masks. read more

I don't know what happened to this Wendy's it used to be good, great fast service. We went recently mid afternoon. It took about ten minutes to get to the order kiosk and place our order. A very simple order 1 Dave's single no pickles, 1 Dave's single no onions, & a small coke. Another five minutes or so to get to the window. We then waited ten+ minutes for our food. Which was incorrect. I went inside, thankfully we had decided to eat in the parking lot instead of driving home. I handed the employee our food, told her we had waited then minutes for it and that it was not correct. I asked for my money back. I was told I had to speak to the manager. I repeated about waiting, incorrect order and wanting my money back. She told the cook to make two singles never asking how we wanted them. I once again told her I wanted my money back, and she ignored me. I then raised my voice and told her I wanted my money not burgers. She then got my refund which she threw at me! read more

Worst Wendy's I've ever been too. I wish I could tell you how their food was. But we never even got service. They were out of lettuce, their soda machine did not work, and then they told us they had to serve everyone in drive through first before they took care of the line of people inside. Absolute garbage service. read more

Went to Wendy's yesterday for dinner with the family. Spent $45 and they said they double checked the order. We made it home and one meal was completely missing. The employees were paying more attention to a friend bringing them drinks from Dutch Bro's than they were on getting their orders right. read more

Very nice and new facility. Customer service was great. We loved hearing the employees calling their frequent customers by name and small talking with them while they waited for their food. A very kind and warm atmosphere. Food was fresh and hot too! read more

I haven't had Wendy's in years until today. Your building was very clean and well kept, but I got food poisoning from your food!!!

Worst service in Payson! After a long travel we decide to stop at the new Wendy's because they were not busy. The bathrooms were filthy and then once we stood at the counter to order the employees just ignored us. After waiting for them to come to the front we finally left and as we were walking away called us rude. Will never go back and we travel through Payson monthly. read more

Nice, new, clean Wendy's. But to run out of the chocolate Frosty on Sunday afternoon is hard to forgive.

We usually stop here on our way up to the White Mountains. It's NYE and we stopped today. There's no heat in Wendy's so we are freezing and I can here others talking about it. I went up and asked about it but I really didn't get an answer. IF you are looking to eat your food in comfort, go elsewhere. read more

Some of the most rude people I have ever met. Completely messed our order and yelled at us.

Very clean and punctual! The employees were very friendly and happy to do their job! This is the best Wendy's I've been to yet!

The new Wendy's is super clean and friendly staff when we come. However, there is one bathroom for the women. One. Every time we stop here, there is a line which is extremely frustrating when you just want to wash your hands. Why would you build a new Wendy's and not have stalls? read more