Didn't give us half the stuff we asked for after repeated it 2 to 3 times were still rude terrible service took 30minutes to order no napkins no ketchup no water just absolutely terrible read more

My friend didn't get their moca chocolate coffee and it gave all of us a good thaugh at her pain but for all of us who did get the correct order it was good read more

We wanted to see the price of a small milkshake so the girl got a manager and we got told to leave. If I could give this place zero stars I would. This might possibly be the rudest McDonald's staff on the planet. read more

Ordered 2 double quarter pounder meals. Told me once at window that I had to get a large because they were out of medium fry boxes. Get back to condo and both only had one pc of meat. read more

The shift manager might as well be deaf, dumb, and blind. We had to repeat ourselves 3 times to get her to understand. I had to re-order 1 single hashbrown because my youngest decided she wanted that instead of what we got there, so instead of walking back there to grab me 1 hashbrown, I had to stand in line and wait for 3 other full orders to be fulfilled on the screen. No common sense with these people. And when I asked for ketchup, the lady filling the orders was so inconvenienced that she moved at the pace of a pregnant cow. No "thank you's" or "have a good day" here. Drive elsewhere. read more

This was the worst experience of my entire life. Ordered a mocha iced coffee one day then went the next day and they said they didn't have mocha. So I order a vanilla ice coffee and these bitches gave me a regular hot coffee with cream,, if I could give a negative star review I most definitely would. -10000000/10 read more

food was disgusting, service was absolutely horrible, and overall just a bad place to go with all the other options.

No food after Waiting 31 mins in line to order. Then when we got to speaker to order staff stated hold on. 5 mins later still no service. Finally pull off. Would have pull off earlier but could not due to no cut through place. Line was back up behind us to the gas station. Could see Staff just standing around inside. Don't waste your time there no help and not interested read more

If you want to be disappointed go here. Terrible service bad food roaches all around the restaurant all together awful experience.

We are down from GA on softball trip. Went in on 7/16 @ 10:20am to the 4511 Orange Beach Blvd, Orange Beach, AL 36561 location to get breakfast. Right when we walked in, a lady by the name of Anistasia (Not really sure if that was her name) yelled out we could not come in unless masks were worn. My wife stated the mask ordinance did not go into effect until 5pm but Anistasia stated it was a McDonald's rule and not a state rule. We said ok and I went out to my truck and got 3 masks to put on. After entering the building masked, I started looking around at this staff noticed that the majority of them were wearing there masks below their nose or even under their chin. So I told Anistatia that I was going to take my mask off since none of them were wearing their mask the proper way. She immediately blew up and yelled out to her staff demanding they put on the mask properly and then turned and yelled at us for questioning why we were "Worrying" about them. I simply wanted her to know that what is good for one is good for all. Don't force me to do something that you arent willing to do. We have enough stress is the world without going to a fast food joint and feeling threatened by staff. To the owners of this business....You have a serious problem with this lady! PERIOD She has an extremely violent temper. She told me that "I NEEDED TO GET A CHECK ON MY WIFE"!!! So I in turn told her I would see her in the unemployment line. PULL THE VIDEO FROM THE DATE 7/16 from 10:20-10:40. I hope you have audio and you can look at your drive through window. Who the hell do you think you are to make us do something and your staff is not following the same rules or procedures? If you seriously care about your business then you need to get a handle on this. I am so furious at how we (paying customers) keep patronizing these establishments and continue to be accosted in ways that we should no longer turn our backs to. To be quite honest, I will never take any of my family to another McDonalds again. I really dont even want to give 1 star but it's making me. read more

We have eaten here a few times on our vacation and this is by far the worst time we ate here. We were told to use the kiosk so we did. People were coming in after use an received their food before use. We waited a good 25 mins for our food. I will not return to this location. The only reason for the 1 is because I had to put at least 1. Very up happy with the service we received today. My daughter order the breakfast burrito meal and didn't receive her food with the rest of ours which we waited for another 10 mins. read more

Slowest place I have ever been too!! After a 30 minute wait for a cheeseburger it was still wrong.

If you like old re-heated fries, burnt nuggets, waiting in long lines, and poor customer service this is the place for you. Came here to get a meal for my family, ordered curbside 15 minutes ahead because i knew the line would be long but i should have went drive thru instead. Sat in curbside for about 25 minutes and called twice only for them to pick up and say we dont go outside you come in. Thats fine i had no problem but i went in and the food still wasn't ready after 10 minutes. I was given my cups and told to pour my own drinks. After the lady walked away she mumbled under her breathe "we aint got enough workers to go outside come get your own d*** food" as a worker was outside on the phone and another standing in the corner with his arms crossed. Luckily we got all of our food but like i said it was burnt and all the fries were just reheated and unsalted. read more

Every time we go to this location, the employees are rude and the food is sometimes under cooked. This last visit, my son and I simply wanted bacon cheeseburgers and the lady at the order window told me they don't have those. I was informed that they call them quarter pounders. All this after I was put on hold because she couldn't understand me. I guess "2b" is difficult to hear on the speaker but never had a problem before. read more

Would not recommend this McDonald's. Awful service ordering food and receiving food. Quarter pounder with cheese had a drop of ketchup and mustard and my daughter had a hair in her cheese burger. They are now charging for ranch. read more

Again they got my order mixed up. Worse McDonalds ever. I ordered double cheese burger special (2double cheese burgers, fry and drink) plus extra fry and chicken nuggets with mustard). I got double cheese burger, sausage egg biscuit with cheese no sauce for chicken and a hash brown I didn't order and forgot my drink until I ask and then gave me a Coke instead of Diet Coke . The independent owner of this business needs to paying more attention to their business as this is not the first time. We never have a problem in the Gulf Shores store. read more

McDonald's food is always the same. But this place is filthy! There's plenty of staff here and they're fairly busy but no one is wiping tables or replenishing beverages. There's food on the floor, ketsup smeared around beverage dispenser, trash is all full. Disgusting. read more

Terrible service, employees seemed to hate themselves and their job. Then proceeded to get order wrong and scream in the kitchen

Well when we showed up some guy sprinted outside and told us the bread is gonna be weird, and I said I guess that's okay, and he ran back and banged on the windows and yelled "lemme in" and it was almost probably an hour wait for 2 sandwiches. Nobody seemed to care at all that they were working, somebody was eating food right next to the other food being prepped, and also drank an open cup drink. Everyone was messing around and there was trash all over the inside. read more

It's a beautiful Sunday morning ... so I decide to go to McDonald's to get my wife and I Some breakfast. I walk in .The place isn't to busy .No one in line to order . I walk up to the counter to order. The young lady taking my order looked so annoyed to do her job . So I put my order in a simple one at that. 1 chicken biscuit ,1 sausage biscuit,and 1 steak bagel meal. Simple right ? Well not at this McDonald's. They messed up the order . They gave me the burrito meal , which I didn't notice till I got home , and I was charged for the bagel meal .... so I won't be back anytime soon read more

Terrible drive through experience. The driver through operator had a hoarse voice and was barely understandable. I would rather gargle mayonnaise than eat their food read more

you ignorant mf idiots. literally spent 100$ ordering my employees a quick lunch one day, i ordered 50 nuggets. 50 nuggets!!!! fifty fu&$ing nuggets!!!!! they sent me 6 damn packets of ketchup!!! i selected almost 10 packets of sauce. and i got 6 packets of ketchup for 50 nuggets!!!! read more

I only went here once in vacation, but they were very fast and the drive through lady was so friendly in the early morning. Keep it up! Just what I need on vacation! read more

Food was fast, people were very polite, order was correct. I got like 8 hash browns and 4 breakfast sandwiches. Everything was great

The worst McDonald's you can come to. Don't go through drive thru cause they'll park you over on the reserved side and make you wait. They dropped my bag of food, then took the bag back in, brought the same bag out minus a fry, gave it to the guest next to me, went back in and finally brought my food back out. Cold French fries covered the bottom of my bag. Guess they were using them tO keep my burger cool and nuggets cool. Forgot to tell them I like them hot. Bag had went through so much and was greasy from top to bottom. At least there drive thru time is quick on the books. Took probable cause 20 minutes and every parking lane stayed full of people waiting on there food. Not the first time or the second but I'm sick of this McDonalds. I've just about given up on McDonalds because of this one that is by my house. read more

Unfortunately it isn't possible to give zero stars. Three days AFTER Memorial Day, these people cannot give any kind of customer service whatsoever. I've been in the drive thru line, 10 cars in front of me, and not one single car has moved in now FIFTEEN MINUTES (actually longer because I didn't start timing it on my stopwatch until at least five minutes after waiting). Not a single car has moved. And now I'm stuck in the line because two cars are now behind me. This place is a pathetic joke. Whoever is responsible for managing this place needs to be fired, and the whole place might as well just get shut down. I've been to this location several times, and even when there's only been 2 or 3 cars in front of me it's always been at LEAST a 30 minute ordeal. You guys are lucky you're the only fast food allowed on the island, otherwise I swear you wouldn't exist. Never again. Good luck trying to argue with me, management. read more

Great service and good food! Fast and friendly. Our order had a mistake and they happily fixed it.

WORST McDonalds in the US!!!! They never get an order correct. I once got a 10 piece chicken nugget that had a bite taken out of it. It also was bone cold. The manager defended it and said that was cooked 59 minutes ago and thus was within store policy to serve it. Management refused a refund. This place is terrible. The management insanely rude. NEVER EVER go here unless you want to get sick and or be ripped off. read more

Worst McDonald's ever. They messed up everything we ordered and even forgot things. Don't go here. Thanks.

By far the slowest McDonald's I've been to in my life, so bad that I'm sitting in the drive through right now writing this review. I've been in this drive through multiple times, and every time it has taken 15 min plus. If you are in a hurry, don't go to this McDonald's. read more

Won't cook chicken nuggets for breakfast. Disappointing. Instead we ordered a sausage egg n cheese mcmuffin. It was okay. Wish it was chicken nuggets. I'm still upset about the chicken nuggets. It just little frozen nuggets of chicken you could have put in your hot grease you fry your hash browns. :( read more

Will not be back. Slow rude and very under staffed! Just as fast to eat as a real restaurant. Save yourself time and misery and go somewhere else. read more

LOL. Same consistent McDonald's breakfast. However, I didn't get what I ordered and the server said, "I read your order back to you and you didn't say anything. She did not make it right either. Oh well. read more

I Just told 3 high school drop outs in the drive through line that the screen said diet coke and I wanted diet dr pepper and I had a drive through lady roll her eyes at me like I was the dummy. Then I yelled at my kids cause I'm tired and I hate diet coke. Hash browns were good according to my five year old whose favorite food is plain noodles. read more

Let me preface this review by saying I rarely eat fast food and only stopped at this McDonald's looking for something to eat quickly on the way out of town. I guess I should have looked at the poor reviews of this location before I set foot inside...I give this place zero stars. When we walked in, people were standing around waiting to order and for food. I used the mobile kiosk to buy two breakfast combos. Fifteen minutes later, we still didn't have our food. I decided to ask for my money back and cancel my order after noticing the same people waiting for food when we walked in still waiting. I stood in line another five minutes when our food finally came out. My bacon, egg, and cheese bagel was so disgusting that I threw it in the garbage can after one bite. It was covered in some kind of unidentified sauce or partially runny egg, but I couldn't tell you exactly what it was because I didn't want to taste it to find out. Do yourself a favor and never go here!!! read more

McDonald's - I have no idea what is dripping off of this bagel...looks like some kind of unidentifiable sauce or runny egg. Gross & went in the trash! - Burgers Near Me - Orange Beach, Alabama

The workers couldn't get their heads put on straight????? We were asked probably 6+ times what we had ordered, paid at the first window, was accused of not paying at the 2nd window EVEN THOUGH WE HAD OUR RECEIPT? It was a fiasco. They then proceeded to hand us someone else's order, and once they finally gave us OUR order they gave us a Sprite instead of a Coke- which is fine, but NOT what we had ordered. All we ordered was a #7, too. Which is a 10 piece meal- I don't know how you mess that up? Fries were squishy and cold, the nuggets were lukewarm... I've definitely had better McDonalds experiences. read more

Garbage Drive-Thru service. Not only did we wait 15 minutes to even ORDER just sitting in front of the speaker, the lady was extremely rude and complained that there were 15 customers and that's why we had to wait 15 minutes. That is ridiculous. read more

Worst McDonald's experience of my life. Idk how you can screw up a large coffee, but they managed to do it. They have the ordering kiosks like in Europe. That wasn't the issue though. I love the kiosks. The issue was the cold coffee that tasted like vinegar & the 18 minutes I had to wait for it bc mine was put at the end of the line after everyone's food instead of them handing you a cup or coffee right away when you order. They were out of coffee and gave me a blend of decaf & regular that had been sitting and they had an issue when I asked for fresh coffee so I took the old coffee and left. read more

This location has converted to the self ordering kiosks, so I thought I would give it a try. Ordered a double quarter pound'er meal, took my number and sat down. I also was curious about the new, fresh, cooked to order 1/4#er. Well, my tray arrived, classic cardboard carton with the words "double" on it. Opened the box to find a single. Went to the counter and the clerk argued with me, pointing to the words "double" on the box. Finally I opened the box for him to show him it was a single. "OH', takes it and walks away, leaving me standing at counter. Returns several minutes later and hands me the box back. I return to my seat and eat my double, one hot and fresh patty and one slightly cool patty. Interesting taste. Think I will go back to packing my lunch. read more

Did carry out for breakfast this morning and 3 out of the five breakfast sandwiches were not edible. We had already left or I would have gotten management. The meat was bad or something. One bite and couldn't even chew it tasted so bad. read more