Still the worst McDonalds ever. Every time we come down we give this location a chance and it is pathetic. Waited in drive thru line for 30mins and left with no food. All the staff are rude and zero effort. Guy working the drive thru window argued with me after he shared the kitchen was backed up with DoorDash orders; but they hadn't taken a drive thru order in 15min. Have tried very hard to find the owner of this McDonalds to share the poor experience everyone seems to have and can't find them. Also have shared this with McDonalds corporate. read more

McDonald's - a hand holding a sandwich - Burgers Near Me - Orange Beach, Alabama

Worst McDonalds bar none. Terrible service and slow as molasses. Brings a new meaning to slow food forget fast food. Employees don't care they'd rather talk amongst themselves than serve their waiting customers. It took 30minutes to get a simple to go order. Second and last time I'll ever go. read more

I can't believe that I ate at a McDonald's and didn't have a horrible experience! I'm thinking I should've bought a lottery ticket at this time because i would've probably won! Now, there were your typical signs that you were eating in McDonald's. The sweet tea was out, the table numbers are worthless because they're not going to the trouble of actually bring your food. Also, it doesn't matter whether you pick eat in or carry out, they're fixing it to go. And last, but not least, the lady almost slings the bag at you without so much a thanks. But the fries were hot! The big mac was almost hot and fresh! And so was the small hamburger. Was I dreaming or did I go back in time 20 years? Judging by the other reviews this was a divine miracle, and I'm acknowledging it! read more

actually so frustrating like they will NOT just do their job. they need to rehire an entirely new crew, bc if there is THREE ppl in line it will take an HOUR to get a small drink and a fry. it's MCDONALDS it's supposed to be quick and convenient but if i want a damn mcchicken before work i have to leave an HOUR EARLY to make sure i'll be there in time bc they cannot just do their jobs. DO NOT GO. if u want the mc THAT bad trust me by the time you go to gulf shores get the mc and go home you'd just be getting noticed for being at the order station for an hour. NOT TO MENTION they never have anything!!!!!! "oh we're out of all sodas" "oh we don't have that or that or that" RIDICULOUS! and even if they do have it ITS COLD AND SHITTY! i will not be going back and neither should u NEW CREW NOW! read more

As I'm writing this review I'm still waiting for my breakfast. I have waited almost an hour for 3 items. Huge lines in the parking lot, and nobody is taking orders up front. Waste of time and money. I'm going to have to leave to continue my jet ski adventure on an empty stomach and $15 less in my pocket. Will never be coming back to this location. read more

McDonald's - Long lines. - Burgers Near Me - Orange Beach, Alabama

Went in a few minutes before ten on Friday night of memorial weekend while I waiting for my food they locked the lobby's doors while there were 8 other customers in there with me. They said their lobby closed at ten. All surrounding businesses and restaurants are in summer hours. They're advertised to be open until 11 for both drive through and lobby. Locking people in is a safety hazard. As well I ordered a large and was given a small cup and no dipping sauce. The person who I assume is the manager fixed two receipts while I was waiting. After I told her about the wrong cup size she kindly gave the correct one. How ever the employee who gave the incorrect cup marches over snatched the cup and slammed it down. They do not abide by advertised hours. read more

Ok, so the ads are all about the Grimace Meal for his birthday and it comes with a special milk shake. We pull up here to drive thru and sure enough, all signage along the way advertised the Grimace Meal. This is where the fun ended. Tried to order the special meal only to be told they did not have that meal due to the lack of the milkshake. Ok, give us a vanilla shake. Nope. Ok how about a frozen Vanilla Coke? Nope. When we finally found something they had and pulled up, the lady at the window added insult to injury and was wearing a Grimace Meal shirt. What a waste of SS dollars by McDonalds. Now that we have a Burger King and Bird Dog Chicken they will see us here even less. Highly do not recommend. read more

Literally there are 10 cars waiting on food! NOT one car in drive thru. I did online pick up and have been sitting here over 30 minutes! This is freaking Mc Donald's not 5 star Italian! I went in and just ask for my money back because I paid on the app... They refused!! Skip this place at all cost y'all!! SLOW and RUDE!! Nobody in there is working! Just standing around! ;and I'm a local.... Not a tourist) read more

Service is not available, day shift manager (9AM) was rude when asked for refund after asking cashier first, and waiting for 2 Regular McMuffins for approximately 30 minutes. Numerous others served simple McMuffins. Mgr didn't offer to get our food and did not want to refund us for the long wait. She walked away until my husband stayed in front of cashier waiting for them to take action. The cashier was nice about it, the manager was again rude and walked away with a bad attitude. She ultimately comes back and returned the money on our receipt. The overall store was busy but had a manager that didn't care about the operations running smoothly as there were several people also waiting close behind us. Hope this makes it to the franchise owner so they can better serve such a busy location. As of my writing this store is at 1.3 star. read more

a worker called my gf a "bitch" when she didn't answer him after calling out for anyone in the bathroom,messed my order up and didn't give me a receipt so i couldn't get what they forgot to give me, then completely disregarded me when i asked for the right food read more

Waited over 30 mins for food and when we got it two burgers were not plain as asked due to mustard allergy. Quarter pounder was raw. When I took it back the lady with the long black braids looked at me and then turned around and proceeded to ignore me. After about five mins I asked them if they were going to fix it or what to which she turned around again and looked at me and turned back around and only spoke to the manager. Then the manager and her exchanged words and turned and asked me what it was.. she asked for the cooks to recook it and make it "well done". One of the staff had his pants down under his butt where everyone could see his underwear. People were standing for at least half an hour waiting for food and they tried to lock the doors and hour before the lobby closed. Worst McDonald location ever and it's truly an embarrassment for the brand. read more

McDonald's - a hand holding a hamburger - Burgers Near Me - Orange Beach, Alabama

This is by far the worst McDonalds that I have ever been too. They will not greet you at the door and tell you to use the kiosk even though the kiosk is broken. They give the attitude that they hate customers and then say but you keep coming back. Guess what? I have never been and will never be back, but happy to put something else their when the employees drive that place into the ground. Unreal!!! read more

Let me set the scene for you: Close your eyes. Take a deep breath. Now scream like a cicada. That's how you'll feel when ordering from this McDont's. I created a Yelp account for this review. First of all, you're ordering unhealthy junk food and already have some level of guilt for driving up to the waiting line. Maybe it's the Universe telling you that you're making a grave mistake by even stopping at the Golden Arches of hell. So how about that line before you get to order? Put your car in park and take a nap because you won't be ordering anytime soon. You'll want to go ahead and cancel your order and depart the line. If you drive over the curb to get out of line, it'll totally be worth it. Let's get to ordering - Have you ever heard, "Can I take your order", but it sounds like they're telling you to pi** off? Lol welcome to Alabama, bucko. Be sure to repeat your order 5 or 6 times while your blood starts to boil like your sunburnt skin at the beach. Make sure your order isn't too complex though because you might get put on hold as if you're trying to make an insurance claim. Lo and behold, roll onto paying. Payment is eerily easy....That's the "I gotcha" moment. It's as if the McDonald's clown himself is grinning at you because he knows he's ruining your order - whether it's purposeful or not. Verify, for the 7th and final time, with the cashier, that they have your correct order. Now, move on to receiving your food. As a Cardinal Rule, you should always check your food and make sure it's accurate because confirming your order 7x is never enough. Brothers and sisters, I'm telling you...sit there at the window, open your feed bags, and inspect your order. You don't want to get back to your room and open your bag like it's a surprise Reveal Party. You'll be sorely disappointed. After you're done anger-eating eating because those McDonalds clowns somehow messed up your meal, remember to take some Pepto because you're about to blast your lower intestines out like a Jack-in-the-box. read more

Great food, my burger was slightly overcooked and had a lot of grease, I know it does not sound like it tasted good but it did. They have very good fountain drinks and the workers are very nice. The workers have a moderate attention span and okay listening skills, which is much better than an average McDonalds. I would recommend this restaurant to most people who like fast food and McDonalds. read more

I read some really bad reviews on this location. Gotta set the record a little straighter! The staff is very friendly and quick to serve. The food is always hot and fresh made to order. Give em a break today! read more

I'll wait here with my daughter Petricca and my daughter ordered a happy meal and we waited for 14 hours and 17 minutes and I lost Petrika in the ball pit when they finally came out with our food they dog gone blocked me burrito I told him this ain't what I ordered and they told us to shut up and eat it next time I'll poop in your burrito The second thing about this place was the bathrooms The toilet didn't flush so I had to leave the remains in there and someone had blasted the wall behind the sink with liquid fecal matter And my daughter Petricca found the puddle in rolled in it on the floor anyways thank you for reading I probably won't come back read more

We waited 35 minutes in the drive thru, once your in the waiting line you're stuck only to get burnt burgers. I mean really burnt, not eatable. No frozen drinks the ice cream machine is broken. read more

By far the worse one on the island. This use to be the best customer service and now it's awful. If you want 3rd degree burns from them dropping hot coffee in your lap while in the drive through or even better when your order is wrong and you walk inside to correct it but instead u get racist comments said from the manager. When you call the 1-844# provided to report this location but no one answers or calls you back either. Totally a waste of a great building and people in my opinion. This location isn't worthy of even 1 star but yelp wouldn't let me post this til I put at least 1 star. Spend your money else where. read more

Finally pulled up to drive thru window after being in line for 20 minutes to order and the drive thru person had us on hold for 10 minutes before saying hold on. No friendly nor courtesy service. I don't recommend this place read more

Where do I start..I knew its was going to be bad when I drove up and they had no carbonated drinks and no tea. My choice was Orange Juice or bottle water. So I ordered a #1 with water and basically they gave me a regular burger with a big mac bun :) I'm done with this location!! read more

McDonald's - Nothing between the buns..and I bet their ice cream machine was down too - Burgers Near Me - Orange Beach, Alabama

They mess up orders almost every time. This is the worst McDonalds I have ever been too. I will be glad when Burger King opens up by the Wharf. read more

We didn't get all of our food, and it is way too difficult to go back due to traffic and how the roads are configured once you leave the parking lot. Highly disappointed! read more

If you have any desire for a correct order or service from a marginally competent individual, drive on and find something else. I moved to OB about 4 months ago and enjoy going to McDonalds for breakfast and coffee. But today was the last straw - - My order (normal stuff) took over 10 minutes and when I asked about the status they said "it was coming up". Thirty seconds later a young man came in with a bag of food and said "this is not mine"! It was actually my order and they gave it to the wrong person. I asked for my money back and the manager obliged and apologized. Unfortunately, this is normal for this McDonalds and it is surprising that the owner is not more vested in his operation. I will never go back and will try to find out locations owned by this operator so I can stay away from those too. It is not too much to ask for your order to be right, provided fairly quickly (this is fast food!) and by employees that are somewhat knowledgeable - even for a McDonalds this should be the standard. Ray Kroc would hang his head in shame at the operation of this location! read more

Sat in drive thru line for over 10 minutes before. Saw three employees outside smoking. Kept asking to place my order and was told for over 10 minutes to please wait. 5:40 pm on 3/31/23. Absolutely ridiculous. People were leaving drive-thru line but I was stuck and couldn't get out. Avoid at all costs. Would give 0 stars but forced to pick one. read more

Whoever the owner of this McDonald's is they need to clean this place up and hire some new employees. Worst McDonald's I've ever been to! They serve old food and you still have to wait 15 minutes for it. Rude staff. Employees are always hanging out in the parking lot. I've never seen such an incompetent bunch of people. read more

I was about to eat here until i saw that 90% of it's ratings are 1 out of 5 stars. Not even worth the headache.

We waiting in line for over 15 minutes for 6 piece happy meal and 2 Caramel ice coffees. I just don't gee it!! To top it off we got the wrong order and they took it back to give it to the correct car behind us after we stuck our hands in the box. Keep in mind there was only 2 cars in front of us read more

Been sitting in the drive thru for 20 minutes and I still don't have my food. I tried to walk inside too, but it's closed. I will not be coming back here. This would be embarrassing if I was the manager. Update: it's been 30 minutes in line and still no food. Wow. Update #2: I ordered a slushee. They gave me a spoon because they were out of straws. read more

We waited for about 45 minutes for our order. There was a line wrapped around the building so we opted for curbside. We watched the cars in line cycle through twice before going in to check on our order. It was just sitting there on the counter getting cold. There were also workers standing around, getting soft drinks obviously not concerned about how busy they were. I heard the drive through attendant tell a customer they didn't have blue raspberry Fanta slushy when the machine was clearly full of blue raspberry frozen drink. It is one thing to be busy but these workers were extremely lazy. This was by far the worst McDonnalds experience ever. read more

Terrible customer service. Wish I could leave zero stars. Cashier had a rude attitude and didn't get our order right after we repeated it to her several times. She also forgot all the sauces for the 20 McNuggets I ordered. Everyone knows the McNuggets aren't good without the sauce. Why ask what sauce if you're not going to put it in the bag. Went there at 9:00pm 12/23/22. Hope the lady in there Kearns some manners and customer service. read more

Terrible service, took forever, waited 45 minutes to get a drink and french fries. 2 workers, 4 dancers. SMH #RollTideRollBamaGetHerDone

Seriously the worst McDonald's restaurant I've have ever been to. The mess up my order 70% of the time. It sucks because it's the only fast food restaurant in the area. They are always out of hot mustard apparently because the manager forgets to order it. They make $15/hour??!!!!! read more

The manager at the McDonald's - Orange Beach Alabama - 4511 Orange Beach Blvd. is possibly the worst manager I've ever encountered in a restaurant establishment. Sunday morning - May 21st, 2023 I can't believe she is allowed to work there. For what? To abuse the employees and customers.... waited over 35 minutes to get our food and coffee, and the order was incorrect. When I tried to get the order correct, she got smart with me for no reason. She has a nasty attitude and ugly mouth. She DOES NOT need to be in a position of management. When I asked the lady at the window for my caramel latte - she looked at me and said - the machine is broken. I asked for a refund, and she didn't know how so the "manager" pretended to process a refund back to my credit card. She refused to give me a receipt when I asked for it. She walked away and ignored me. I asked for it 3 times and all she said nastily - "Give me a minute"!! I didn't get the receipt and asked for her name - and she just glared at me and said nothing. I've checked online, and she didn't give me a refund, she only pretended to do it. She's a very nasty person and something needs to be done. Just because this is a place for people to come on vacation, doesn't mean that people deserve to be abused when we are there to support your business!!!!!! They don't wear name tags, nor is the 800 number customer service number posted on the on the drive through window and now I clearly know why. Wish I could leave zero stars - one star isn't deserved. read more

Quite possibly the worst McDonald's in the nation. Came into this establishment with an empty stomach in hopes to fill it prior to our journey home from the great state of Alabama. Craving a warm, spicy chicken McGriddle, I go to order only to find that they are somehow out of them. I settle for a chicken biscuit and some hot cakes, wait about an hour and a half and still never received my order. Might I say it would have been faster to go fine dine with a nice view and a three course meal than it was to order this so called "fast" food. This place is getting a 1 star simply because there's not a "no star" option. 0/10 would never recommend read more

When I was a kid growing up in Ferndale, Mi. we had a McDonalds with a huge fish tank. The McDonalds and fish tank are long gone but this McDonalds reminded me immediately of it. Granted ITS fish tank is much smaller, but still pretty cool. The staff may have been a bit... "Medicated" when we arrived, but the gentleman offering me "Anything they make, just for you, just ask" made me feel more welcome than I have at a McDonalds in a while. So if you are looking for some quick grub away from the beach, stop in.. They'll get you anything they make. read more

McDonald's - a fish tank in the middle of a restaurant - Burgers Near Me - Orange Beach, Alabama

Messed up my order and they could clearly see it on there screen. Gave me a drink that didn't taste good at all and wasn't even made right. Don't recommend this McDonald's at all please avoid go to another one. read more

I really do not understand management or the ownership here.... I am a local and this place just keeps getting worse and worse.... Absolutely the rudest food establishment in town.... It's obvious that the people hired here don't give a damn if the place succeeds or fails.... It is absolutely done on purpose.... Smartly I guess they figure if "we" are rude enough.... People will quit coming here and making us actually earn our paycheck. It is a strategy and it's working.... I was so sick of being talked down to just for ordering a simple combo meal .... I love McDonald's food when it's done right.... But I'm not gonna let people talk down to me and treat me like I'm bothering them.... We go to Jersey Mike's instead where they take pride in their work.... I don't blame the assholes who work inside.... They are just lazy people who fooled the management into hiring them .... I blame the OWNER.... Hands down! You are an imbecile.... read more

The people that work here need to find another job because they clearly don't like it here. The lady that took our order was rude. The chicken nuggets we got tasted as if they'd been sitting for a while. We went back again around 9:45pm at a different night(Saturday) because it's the only fast food restaurant that is open late going towards our hotel. The employees there acted like the damn place was closed. They didn't answer us at the drive thru. And one of the employees was out talking to a buddy outside the restaurant. We just left and took our business elsewhere. I hope the owner of this piss poor establishment reads this and gets a new night crew. read more

Worst McDonalds ive had. Long wait for old, cold food. If i'm waiting for a long time, what am I waiting for if you aren't cooking fresh food? read more

Didn't give us half the stuff we asked for after repeated it 2 to 3 times were still rude terrible service took 30minutes to order no napkins no ketchup no water just absolutely terrible read more