Three mishaps from the same drive thru this past week so what else is new. I paid at the first window but did not get proper change back. Then got a small cup of coffee when I had mentioned large. Since she repeated it correctly i didn't bother to verify on the digital display when ordering since the price is the same no manner the size. When they correct my cup size at the pickup window, I drove off and realized on the road I didn't get my cream and sugar like I have indicated from the very start. Personally I think the whole mix up was the fault of the person taking the order cause she looked half asleep or something that morning and if so, have someone else doing your work so you can go back to sleep - problem solved. read more

This has happened again. Myself and another car in front of me were in the drive through at 10:55. The other car, hoping to order before 11:00pm, was honking to get the servers' attention. When he didn't get a response he drove up to the window. 3 servers were gathered talking to each other by the window ignoring the driver who was waving his hands and still honking just 2 feet away. They even turned their heads and looked at the driver waving, but turned away, ignoring him and continued standing there talking. I was watching in my car to see if they did this to all cars that arrive 5 minutes before closing. This has happened to me many times at this McDonald's and I've written Yelp reviews before, obviously not making a difference to the management. I was an employee at this McDonald's when it first opened in 1970/71. There is no way that servers or management would ignore a customer without speaking to them. They would either say I'm sorry we are closed. Or they would acknowledge that there are five more minutes left to their day and they would serve them as they serve any customer during their approved hours of operation. I'm continually disappointed in this behavior. read more

This is the worst service I've ever had in my life. They were incredibly rude did not listen. Ask me for my order and then ask me to be quiet. They kept cutting me off during my order telling me to pull up to the second window when I hadn't completed. It's like this place is run by children I would never recommend anyone going here ever!!!! Plus save your time in your life by eating something healthy Teresa, the manager has no idea what she's doing or who she's hiring because this is the most poorly run McDonald's I've ever been to. I had to reorder four times just so they can understand the order. read more

Went through the drive through 10 minutes ago and let's just say they couldn't understand us and missed food that we had ordered. Rushed us too fast by practically throwing us the bag of food. read more

On Saturday, 11/19/22, at approximately 1:45 PM, I came to this McDonald's in Novato and purchased a sandwich, which only had half of slice of cheese. When I spoke with the manager, Hector, about my concern, Hector became rude and right away told me, "I don't want to argue with you". "If you have a complaint, complain to headquarters". The manager, Hector, acted in a rude and unprofessional manner. I filed a complaint with McDonald's headquarter in Chicago. read more

One doesn't expect much from a fast food place in general, but this McDonald's is disorganized. Maybe because of higher turnover, but people run around not knowing what task they are supposed to be doing. Plus they are slow and generally people waiting for their orders to be taken. Not to mention occasionally getting orders wrong. read more

I really like this McDonald's its just minutes away when i need it and all the bad reviews are from years ago so I would like to change that and the fries are made super fresh and super yummy read more

Ordered online for a large fries and mocha frappe and had my husband pick it up via drive thru. My bad for not checking what they gave us. When we got home, I asked my hubby where the fries were and he asked me, "what fries?" They only gave us the coffee. Not the first time they missed one or two of my items. read more

We came in to get some ice cream with my daughter after school and twice we found a piece of hair in my daughters ice cream. She went to take a bite of her second ice cream and she said "Mom look" and as you can see in the picture sure enough another hair. The manager Fernando was rude and there was another lady who was not wearing her name tag who said "That's impossible, it's only your ice cream so you must be putting it in there". I'm sorry but that was UNCALLED for. I was going to write a very nice review about this location but after how they treated the situation I can't. So just BEWARE if you eat ice cream CHECK IT, TWICE. read more

McDonald's - Hair 2x in my daughters ive cream and the manager didn't care - Fast Food Near Me - Novato, California

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It did what it needed too... feed the plus one before the wedding read more

Boooooo Your website says open on Christmas Day..... was so excited for breakfast sandwiches .... but noooo..... closed. Wah wah wah. read more

The workers and manager of this McDonald's are rude and disorganized. Do not patronize!

As usual the worst McDonald's I have been to . II is open for drive through and to walk in and order . But they closed the bathrooms . Don't go here , go somewhere else. read more

I went in today to get a couple of Egg McMuffins and found out that not all McDonald's charge the same price this McDonald's will charge you $10 for Two Egg McMuffins when I was down in Southern California I only got charged $4 don't believe what you see on the TV commercials I'm very dissatisfied I'll no longer go to McDonald's read more

Shame on you Mac Donald's. I was in this location Sunday December 16 ,2018 morning to get some breakfast. While I was waiting for my food. A young black man came in. Age 24 -26. Clean, polite and soft spoken. He went up to the counter and asked for a glass for water. The staff told him to wait. He did wait at the counter for a few minutes. Then sat down. Still very polite and quite. Not making any trouble. He was NOT given a glass for water. When I was given my order. I asked for a glass for water. I was IMMEDIATELY given a glass of ice water with a lid. I walked over and gave it to the young man. His response was ' thank you mam ' Again....... SHAME ON YOU!!!!! Linda Sotto Santa Rosa CA read more

Looks like customer service is not a priority anymore. Went through the drive thru, had a good experience there. Pick up window was a different story. Driver in front of me didn't pull forward enough to be next to the window. Employee gave me food at an angle, was in a hurry to get me going. Was not asked if i wanted ketchup with my fries like they used to. When i asked for ketchup she looked confused or surprised. Still trying to rush me even though driver in front hadn't left yet. Stop asking what size we want our meal, ask if we want ketchup with our fries, old school! read more

The lady taking my order has no idea how the point system works. I started my order by giving her my 4 digit number that the app gave me. She ask me me if it was a mobile order and I said no. I gave her the number again but she failed to to put it in. If you are going to have a point system to earn rewards then train your workers to understand the system. read more

Three times through the drive through in a row where I have requested ketchup and not received it. It's my own fault at this point for not checking the bag before leaving. read more

I ordered a double cheese burger and I got a cold discolored cheese burger as if it was sitting there for a while, maybe a customer didn't want it then they gave it to the next person that ordered it with out keeping it warm. ‍ I do not recommend it. Good thing it was cold because I wouldn't have opened it up to find discolored cheese read more

Their ice cream used to be the best ever. Something changed recently and it tastes like cool whip and gives everyone a stomach ache like all of the other McDonald's ice creams. I am so sad. Please please please change it back. read more

An average McDonalds. No long lines. Quiet. A habitual visit. I ordered a jalapeno burger with iced caramel coffee and the new Gilroy garlic fries and I have to tell you, the new garlic fries are yummy and a must have! read more

Who takes the time to write a review for McDs? I won't, so suffice it to say that after several visits, they are rude, unaware of the most basic menu items, mess up your order and get angry when you have to come back and ask to correct it. The managers are somehow worse. If you are near here and have to, go to the one in downtown Novato. They should just close this one and start over. read more

Ordered a quarter pounder with cheese. It was delivered to me with raw meat and was just slapped together. The burger hanging out one side of the bun; cheese hanging out the other side. And a disgusting glop of pickles on another side. Truly a horrible and disgusting experience. read more

Check your order before before you move to payment window or check your receipt they don't give apologies it's just all your fault because they don't heard what i said. 12:30am Monday. read more

So I went in got a happy meal and expected to get the new sonic toy. BUT. Instead I got the scooby doo toy from 2021 with my happy meal. Then I went to specifically ask for a sonic toy but the worker told me no and to leave because he's gonna call the police. I am not satisfied with how they treated me as all I wanted was the sonic toy because I am such a HUGE FAN. I am now dissappointed and will never be returning there again read more

This is the only MacDonalds I went into where the counterperson said they did not have the cheese omelette muffin meal -- a standard item that I have bought tons of times -- and she did not even bother to ask another co-worker. I wish I could say it was because they were too busy, but I was the only person in line. Seemed very lazy to me and poor customer service. read more

Service has been improved as in not making mistakes with orders from the drive thru which moves fairly quick. The place is always clean inside and help yourself soft drinks without asking for more refills. If only the coffee is fresher consistently and not sit too long throughout the day, I would give them another star cause McD makes some of the best coffee ever when fresh! read more

nothing special here, MCd is by the freeway, easy on and off for a fast brew. no drama brew: coffee(1) -better than starbux, cheaper. drips: -lots of parking. - read more

For a McDonald's, this place is great! I live right around the corner and go here when I get a craving for fast food. They rarely ever mess up on my order and when I dine inside, I usually get my food by the time I'm done paying, before I even walk away from the counter. It's among the fastest Mickey D's I've been to, and also one of the most accurate. The fries here rock! They are always hot and fresh and taste like McDonald's fries should. The evening/night manager here is nice and very understanding. The few times they have made a mistake on my order, I was immediately offered compensation as well as a sincere apology by the manager. The one thing that keeps me from giving five stars (other than it being fast food) is that the indoor temperature is much too cold, especially in the back dining room. Every time I eat inside I have to wear a sweatshirt and feel like I must gobble my food down before it gets blown cold by the powerful air conditioner. So, I usually just take it home and since I live nearby, it's easier this way. If the manager is reading this - please, please turn down the AC for good! Other than that, I'd say this is the best McDonald's in the area! read more

Worst service ever! My husband asked if he could add a bbq sauce at the pay window and the worker said she'd have to charge him. So he said that was fine and if he could add a drink. She then began to rudely repeat back our order as if we accused her of being wrong. When we explained that we wanted to add it, she pointed us to leave the drive thru. I think it's unbelievable that she could not fulfill our request to ensure customer satisfaction. read more

This McDonalds has recently undergone a major facelift and it looks more modern, however, their coffee tastes like brewed paper. No flavor and bitter like coffee. It used to taste like a good $1 Colombian coffee, not like the expensive businesses, but just a good cup of coffee. Not any more, I am not sure if it is a cheaper brand or a weaker brew, but no flavor. Hope this reviewed and taken to heart. read more

This place does not follow their hours, do not rely on them to get your order correct, by far one of the worst McDonald's restaurants in the country. They need serious help read more

I normally wouldn't even think about riding NOVATO McDonald's. What does McDonald's just need to know about the rest. I often stay at the hotel next-door and I find the staff at this McDonald's be very friendly and accommodating. I noticed that they are constantly cleaning and more helpful when ordering. Natural you're going to get a more satisfying breakfast at sit down or mom and Pop, but McDonald's seems to have fresh food and very consistent quality. I also think McDonald's coffee is underrated. read more

If I had a McDonald's French fry habit (which of course, I do not) And I visited the drive thru here after one a.m every few weeks (which of course I do not) I would say that the woman who works the overnight shift is SO sweet... She always starts a fresh batch so I dont get cold or soggy potatoes and I love how when we are done with the transaction she always says "Have a good morning" in a way that makes you really believe she wants you to... Not that I have any experience on fast food noshing in the wee small hours read more

Based off UBER eats experience. This review is only for uber eats from this location. I have ordered food through uber eats and have gotten my order wrong 3 times. The first I was like ok mistakes happen, the 2nd I was mad but still let it slide. On the 3rd occasion it was enough. Don't order uber eats from here. They will mess up your order! Happen to me, and my neighbors many times. read more

This is my favorite McDonald's on Earth. I literally eat here about four times a week at least. Yeah, it's McDonald's. If you don't like their food, don't come here. But if you love $5 20-piece chicken nuggets with habanero sauce like yours truly, this place can't be beat. I find their food is a step above a lot of other McDonald's, probably because they seem to give a shit more than other places. The drive thru is always extremely fast and never once have they messed up my order in the slightest. Expect literally five minutes total wait, maybe double that on a really busy day. The inside is alright. Usually really clean, even the bathrooms. Nothing to complain about. It's not one of those super nice newer McDonald's, but whatever. I prefer 90's McDonald's ambiance anyway. Of course, cuz it's McD's, you'll often encounter loud, whiny little kids or crazy-ass old people (one guy tried to tell me all Taco Bells were closing) but that's not their fault and is to be expected. The staff is what really sets this place apart. Timely, accurate, and always with a smile. When you're waiting in line, they'll always be sure to look you in the eye and say they can help you as soon as they're done with the prior customer. Finally, the drive thru is open 24 hours, which is the cherry on top of this good-ass McD's. Sure, I like McDonald's a lot, but I wouldn't come here as often as I do if it weren't for all the things that set it apart. Give it a shot if you're in the area and thinking about fast food. read more

Last time I ate here got sick for two days they must not be storing everything correctly or it could be poor personal hygiene for a sick worker but beware the biohazard McDonald's on Nave read more

I've had so many problems here, they always get my order wrong or they forget to put something in my bag. I'm so sorry I live on a low budget but coming here is the easiest for it, but I would much rather eat some garbage on the side of the road then deal with these rude people. I'm also very unhappy that the past few times I've asked for ranch they give me one, but then when I ask for 2 more I'll put out a dollar and they give me 1 and charge me for two, so I basically pay for the free one. There is only one good manager who works here but he didn't even seem to want to right the wrongs sometimes. So I've had it with their business. Goodbye McDonalds! read more

Absolutely the worst service that I have ever had at a McDonalds. It literally took 20 mins for 3 sundaes to be made. The manager would rather refill cups than to take my order. I had to repeat my order 6 times as if my order was difficult. No one was in the entire restaurant, yet I wasn't a priority. There was only three employees. Absolutely horrible. The bathroom was disgusting. The entire restaurant was filthy with food everywhere on the floor. The manager had so much crust on his mouth that I didn't even want to eat the food afterwards. This restaurant needs a serious rehab and is in dyer need of employees! read more

The people are real nice all night. Like they are real cool my husband and I only come here late at night some weekends to get a Mc flurry Bc that's all we really eat there. And the reason they get only 3 stars is because THEY DONT FLURRY THE MCFLURRY. like it's just vanilla ice cream with crushed Oreos on top. You have to flurry it yourself with your hands... so. I still go but I figured you guys should know. Maybe this is only true late at night ‍ read more