Stop by chick-fil-a after a store trip. Did a mobile order, first time using the app. Pretty quick and easy. Got some chick-fil-a nuggets, gallon of lemonade, unsweetened tea, sweet tea, and their seasonal peach milkshake. They were nice from the person taking the order to the person handing you the order. The only thing I was disappointed by that don't mix the unsweetened tea and lemonade as a gallon at this location (I've seen the other location on the app does). I didn't ask, other then that still like their nuggets and the peach shake still amazing, will get it a couple of times in the summer. My new fave is getting the jugs of sweet tea and don't have to drive far to Raising Kanes to get it. read more

I haven't been to Chick-fil-A in a while. I was a little bit, surprised how small the chicken Nuggets were. They were inky dinky. I don't know if it was only today or what the scoop is. They were good but way too small. As always, the employees were very nice and the establishment was clean read more

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Came in the early morning on Friday near opening time and got served raw chicken. Didn't realize until all was eaten (a bit of a large order, 6 combos) that a few of the chicken in the sliders were raw.. not sure how many raw slices were consumed but def have felt sick after wards after seeing this and decided to write a review incase this is an early morning issue when the friers might not be up to temperature. I've never had this issue at any other CFA. Only passed through to get to SF for a flight and was unable to talk to clerk for a refund and decided to take my loss :(. Not sure if my group is sick due to traveling or the chicken-be warned read more

Chick-fil-A - Raw Chicken for the 10 count Chick-fil-A Chick-n-Minis - Fast Food Near Me - Novato, California

I got a spicy chicken sandwich, the flavor was very good, not too spicy. I really like how it was breaded the perfect amount. What threw me off a bit was that a part of my chicken had some chewy part to it, maybe it was tendon or fat, but it interrupted some of my bites. Other than that it's very good and the service was great as always, very fast and accommodating. read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Novato, California

i freaking went to poop and there was no toilet paper so i hobbled to the next stall and there was no toilet paper there too. my friend had to go to the mens bathroom and find tp and give it to me under the stall :(. there was also no freaking napkins to wipe hands read more

Horrible customer service. I was there a week ago and order via app. I went inside the store and grabbed my food. As we got home and opened our bags, my 3 year old was looking for her kids meal/chicken nuggets, but it was no where to be found. I called the store and let them know I was coming back. I also expressed how much of an inconvenience this was spending an extra 45 mins on the road. They didn't offer anything in return or compensate the meal, which is basic customer service. The manager Diego was basically didn't do anything to make the situation better. I have to insist someone from your company should give me a call back. Unfortunately after one week, I have not heard back. I also contacted the customer service line to inform them. They say you should hear back in 2-3 days, which was exactly what the store said. Very disappointed in the customer service and I will never go back to another Chick-fil-A. Poor customer service. read more

C'mon !!! Chick-fil-A, I know you can do better, serving the core of the lettuce is ok, but at least make it fresh ! I had to pick and choose and I get tired half way. If you are going to offer a salad, make sure the lettuce is fresh otherwise "Do not sale old lettuce as a fresh salad" read more

Chick-fil-A - The core of the lettuce in my salad today. Not nice - Fast Food Near Me - Novato, California

Service was really quick and there was barely a wait! All the workers were patient and kind. We went through the drive-thru and ordered the smokehouse grill meal and the spicy chicken deluxe meal. All the food was fresh and delicious. read more

Chick-fil-A - Waffle fries- crispy and good - Fast Food Near Me - Novato, California

This is the WORSE Chick-fil-A I've ever been too! The chicken is ALWAYS cold! I ordered today asking to make it fresh so it's hot. 20 seconds later they called my name. Chicken once again cold and the staff is incompetent and clueless. They don't even know their own customer service phone number. read more

Jacob was very kind and funny, his and everyone else's service was amazing! The food is delicious and perfectly prepared.

Ordered $99 worth of food. 2 10 piece tenders, 3 sandwiches and 4 fries, Oreo shake and a Cobb salad for myself. Came in big bags so I didn't bother to check when I left the store. When I got home there was no salad in there but charged on my receipt. So needless to say I was upset because I ordered the salad for myself. Before bagging you Shouid check off that all items are there. Very negligent on this stores part and will not be ordering from here again. Have had a lot of big orders in the past. Unacceptable!!!!! read more

Okay Chick-fil-a experience. Whenever I go on a road trip, it's usually the one time I'll allow myself to have either Chick-fil-a or In-n-out and, this time, it wasn't Sunday so Chick-fil-a it was. I've come to discover that the best way to order is online, ahead of time for pick up. Chick-fil-a always has lines inside or in the drive through so it was very convenient to order ahead and time my pickup with my driving. As soon as I arrived, my order was ready, and I was basically able to run inside and grab it right away! I'm simple with Chick-fil-a so my usual order is just a plain chicken sandwich. This time, it was earlier in the morning so it wasn't available and I opted for the hash brown scramble burrito instead. I honestly don't think I've ever had breakfast from Chick-fil-a and I wasn't a fan of the burrito. I felt that it wasn't really loaded and it was actually quite dry and therefore unenjoyable to eat. At least I know better for orders in the future and I'll probably stick to my non-breakfast sandwiches! read more

Chick-fil-A - Hash Brown Scramble Burrito - Fast Food Near Me - Novato, California

A tip: Always order ahead for pick up on the app! We picked it up around 7:30pm this past Saturday and we were in & out of the door. Honestly I did not expect to get full so quickly from 10 nuggets, but there I was. The idea of the heart shaped tins around Valentine's Day is so cute! For 30 nuggets, it was a great price! read more

Chick-fil-A - Chi-Chick-fil-A Nuggets in a heart shaped tin & Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Novato, California

Excellent Management the service has me so spoiled perfection is nonnegotiable. Quite frankly their best facility in California. The food is healthy safe and well prepared. Thank you young people for being the future of getting it right! read more

Closed on Sundays. The line is never long at this drive-thru in Novato. The chicken sandwiches were a little salty for my palette, not sure how to say less salt on their chicken. Use the saavy Yelp app to redeem your check-in offer, it's a free cookie or brownie - score! 'Til next time ~ cheers and see you on (SYOY)! read more

Wonderful! My server, Diego, is such a kind worker, great work ethic! Nice environment, fast deliverance, and kind workers all around!

Consistently good, no matter where you are. Facilities very clean, and the employees have a clean-cut appearance. Employees circulate asking if customers would want drink refills and if everything is right. Do like no sugar lemonade. Prices have not jumped much compared to other fact food places, but now that Calif has a $20/hour minimum wage, prices will most likely go up. read more

The chicken strips are delicious! I think they use a special season oil to cook them! I love the Polynesian sauce and the sweet tea is very refreshing. The service was fantastic, Stephano went out of his way to make sure we were comfortable delivered the food to our table even got us some extra napkins. I will come back here again, just because of his great service. read more

The food, service and ambiance are excellent. The drive thru very convenient. The staff very friendly and professional. Very community oriented more than willing to assist local community projects and schools. read more

Always the best Chick-fil-A. They consistently provide amazing food, with a wonderful environment and fast service.

My favorite fast food my favorite location I love the staff they are always nice and the place is always clean really appreciate this chickfilaif I could give more then 5stars I would read more

Second day in a row I received the tiniest kale crunch salad known to man. I asked why it's so small, when I order from Fairfield or Vallejo the container is usually full. This is literally 3 bites and it was almost $6. How? The staff said that is the correct portion so maybe just avoid ordering at the Novato location. read more

Chick-fil-A - Sad, 3 bite $6 kale crunch salad. - Fast Food Near Me - Novato, California

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Came here for lunch and had a filling time of it! This location is near a large shopping area, but was not too crowded this afternoon. The location itself is bright and clean, with lots of seating and a small but useful kids play area in the back. The counter help is friendly and efficient, even though we had multiple adults ordering many items on one tab. For starters (we made several trips for more food as the meal progressed!), we ordered some waffle fries, of course, and a salad, and Chick-fil-A nuggets, and Chick-n-Strips, and a Chick-fil-A deluxe sandwich, and a Chick-fil-A grilled chicken club sandwich, and a Frozen lemonade drink, and we had a couple of meal upgrades so also had a fountain drink and sides of waffle cut fries. Whew! The food was quickly brought to the table, and was nicely presented on a couple of trays. The frozen lemonade was a new treat for me, and was lemonade (they also have a Splenda sugar-free is you prefer), mixed (I believe - I didn't watch) with vanilla soft-serve. It was different, and not too sweet or tart - just delicious, like a lemon milkshake. They have other milk shake flavors, of course, but this is my favorite! I actually had a second large one!! Sooooo good. The fries were good, and with a variety of dipping sauces you can vary from the usual ketchup for some adventures (the Chick-fil-A sauce is really nice!). The salad was a little too "boxy" and unremarkable, but I guess you don't come to a chicken restaurant for a salad! The sandwiches were good as well, with fresh crispy chicken in a variety of settings, so to say - different cheeses, spicy or regular, regular prep or grilled - something for everybody! We did go back for another sandwich, more Chick-n-Strips, more waffle fries and more drinks . . . just too much goodness. There is also an option with a kid's meal to trade in the toy, a coloring book in this case, for a soft-serve ice cream in a cone. Which, of course, led to another visit for a second cone! Ohhh myyyy . . . After we were all fed, we realized that for a chain-restaurant this was a really good meal we all enjoyed. And of course, we will return! Give it a try - you'll be happy as well. read more

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Very surprised this place is alright. 30 cars in line. 6 people inside. The sandwiches are actually pretty good for the price. I will be back here. read more

This rating is based on this latest experience. It seems like the quality has been getting worse and worse as time goes on. We come here fairly frequently and this most recent visit was not good at all. We get the same meal every time and this time the pieces of chicken were tiny, like nugget size, and cold. The fries were cold too. And the worst part is, they only gave us half the sauces we asked for. This is the kind of meal I would expect at McDonald's or jack in the box, but not chick-fil-a. I would have given it a one star if it was my first time coming here, but in the past it has been better. Hopefully they get their business together and fix these issues. Needless to say, we won't be coming back anytime soon. read more

Chick-fil-A - Super tiny. What the heck happened? - Fast Food Near Me - Novato, California

The service on my two recent visits were disappointing. So much so I don't think I will be coming back again. They always mess up our orders. This past time we had our order taken from an employee with a tablet. After we placed our order, the employee didn't double check to make sure it was correct. We told him our order again just to be sure and we caught something wrong. When we received our food it was still wrong. Frustrating. I am not sure what happened since my first review, but their quality of service is not what it used to be. read more

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Always great service. I felt bad they did not have options for tips, and I unfortunately did not have cash on me. The guys that takes orders outside under rain they deserve the raise!!! Probably the only place in Marin that don't ask for tips. Never been disappointed with service. Definitely recommend to visit ! read more

This location has completely gone downhill! This was the first location I have ever tried. But after this visit and my last (in December) I am sad to see how things have not changed. The place is always dirty. Food, straw wrappers, napkins, even empty sauce containers on the floor and left on the tables. I understand it's the employees job to keep it clean but common people need to clean up after themselves. In a county such as Marin you'd expect more because I have never had any type of problem at the Rhonert Park location. Other things I'd like to add: the stench of the restaurant was unbearable, we had to eat in the car. It smelt like the trash bins hadn't been emptied in days, and when I went to throw away my food bag I knew why. They were over flowing. - they didn't give us food trays or even ask if it was 'for here or to go' - when I went up to grab my food they didn't ask if we wanted sauces or which sauces we wanted - fries were extremely undercooked Spend your money elsewhere or at another location. read more

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I come to this location during the weekdays in the mornings. I am surprised by how well the customer service is in that location. They are always respectable and courteous. The food is good, but a big reason i come here is because it is one of the most efficient and customer oriented fast foods i have ever been too. The location js clean, and the drive through goes by quick. read more

No profesionales They don't know must of the time what they're doing and a lot of mistakes all the time when it comes to the orders, and they laugh about it all the time read more

**DISCLAIMER: Pre-COVID review. Came here during Winter break coming back from a road trip from Reno. Needed a pick me up so we decided to dine-in. This was my third time going to Chick-fil-A, and my experiences are normally 4-5 out of 5 rating! It is always a treat coming to Chick-fil-A since there is none in or near SF, the closest would have to be crossing Golden Gate Bridge which is already pretty far. I knocked off stars because this location was pretty messy... the trash was loaded and everywhere... Service was pretty slow considering there was not even that many people... Normally no matter what time of day, Chick-fil-A is pretty fresh and hot but for some reason the food this time did not taste as great, was not as hot as if it was just cooked. I mean yeah...fast food aint completely authentic but atleast cook it hot when made to order you know? The staff here seemed very stand-offish as well and the vibe was just very tense when ordering...so who knows what happened there... Parking is pretty decent, kind of limited. read more

Since the pandemic everything has been put away. All sauces, napkins, silverware etc. It's very inconvenient to have to ask for everything when you eat inside. Common guys, it's over. Put everything OUT. read more

We come here at least once a month and it's always a wonderful experience, but tonight took the cake! It was one minute to close and Irwin (I hope I spelled it correctly) still let us jump into the drive through, with nothing but smiles! The magic continued when we pulled up to the window, and were greeted by Madison's cheerful attitude and a background cast of amazing crew. Just wanted to say thanks you guys, you ended our Saturday on an extra high note! read more

This Chick-fil-A is quite the happening location! Usually I don't give fast food chains reviews, but this place stands out as far as good fast food and service. My usual order is the chicken strips combo! Personally, I like the strips better than the nuggets as they're a bit juicier (since they're not bite size). It pairs perfectly with their waffles fries and lemonade which are also legit! Word of advice during COVID restrictions: download their mobile app and order with curbside pickup. The drive thru line usually flows into the street, but with curbside you eliminate having to wait in line and they bring it right to your car window. Regardless, Chick-fil-A is always pretty speedy, but why wait in line if you don't have to! Plus their app has incentives which is nice. All-in-all, if I'm shopping nearby or on the road looking for fast food, Chick-fil-A is my go-to! read more

Honey pepper pimento is supposed to come with jalapeños, they gave Me just the bun and chicken. When I asked for jalapeno, they gave 3 little pieces, the coca cola was way too watered down and didn't taste like coca cola. The staff was unpleasant. Came with family of 6 and regret coming here. read more

I've been here maybe 10 times, and every time it has been absolutely wonderful. the people that work here are so nice, the place has been clean every time I visited, and the food is absolutely terrific for a casual restaurant. I love their chicken tenders, and their Cobb salad with chicken tenders, and the grilled nuggets, and their deluxe chicken sandwich. it's all really delicious. highly recommended! read more

Chick-fil-A - Delicious Cobb Salad! - Fast Food Near Me - Novato, California

I just ordered 4 sandwiches from this location and these were the thinnest slices of meat I've ever gotten in a sandwich from Chik Fil A. Thoroughly disappointed. In addition, usually the staff is super friendly but the guy (Timothy) who rang me up was the complete opposite, in addition to the fact that he asked me what sauces I wanted and when I received my food, no sauces came in the bag, so I had to ask for the sauces again and when I showed my receipt they only gave me one of each sauce, not one per sandwich. The restaurant was not busy by any means and there was no line for the drive through. Not a terrible restaurant experience here, just very below the usual Chik fil A experience. read more

Chick-fil-A - Fast Food Near Me - Novato, California

We were looking for a fairly quick breakfast option today, but that did not happen. There was no line when we arrived, but that soon changed. Got the order in but was told they missed the extra coffee so I paid then she had run out of coffee so the wait continued. Fifteen minutes later food arrived but no coffee. Needs big improvement as minimal staffing was creating a lot of service issues for all. It will be awhile before I choose this destination again.. read more

Chick-fil-A - Fast Food Near Me - Novato, California

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Best place I found , great costumers service I love the food quality and service here

Their spicy chicken sandwiches and waffle fries are the best. Great customer service!