You know my 5 stars are rare but here I am giving one for a small place in Novato that otherwise may be overlooked .
We do not live in Novato but we drive out here for Costco. One day my spouse and I tried to find some Chinese food because we are starving . We park outside of China Express but there are so many people crowding in we decide to wait for another day. I hate crowds. But for a food place that can be a good sign.
Before we pull away
A Chinese guy pulls up, gets out of his car and gives us the biggest, happiest smile and then walks into the place. I tell my husband who is also Chinese , that we have to come back based on that happy smile.
He agrees.
We come back when the sister is working.
She is very talkative and informs us about the food , how and when it's made etc which I appreciate , my own family having owned a food establishment of their own.
We go back again and this time Mom and brother are working .
They make a awesome team and know what awesome customer service is.
They make you feel like part of their family right away.
Yes, you heard me, family .
The Mom reminded me of my mother in law giving us Cantonese lessons while setting up the order and the brother was just like the brother I always wanted , Happy, positive and friendly .
Now on to the food-
I am limited since I do not eat meat or egg so I get chow mein, egg rolls , chow fun and azuki sesame balls.
You can taste that this food is fresh.
I am sensitive to salt and MSG and did not have ANY reaction so I don't know what dish that other Yelper ordered.
I loved their egg rolls and chow mein the most.
Spouse orders the orange chicken and he liked it both times.
The chili sauce was mild last time but hot this time which we like it hot.
Anyhow for a small food establishment it's clean, fast efficient , SUPER friendly, and good food. Family owned is a huge plus! Put back into your community by eating here instead of Panda.
One last thing,
I am always suspicious of Yelpers who leave mean unsupported reviews and only have 1 or 2 reviews under their belt.
It makes me think they are fake , just being hateful or the competition.
In a world where customer is a long lost art, China Express brings it back the forefront. We should know , we have over 40 years combined customer service experience. read more