I actually find it weird for me to write a review for a McDonald's, but I unlike everyone else had a really good experience. I ordered on the kiosk and my order came out super quickly, even when I asked for fries with no salt. I noticed for each person they asked the person if they wanted ketchup. I'm sorry no McDonald's in the city would ever. This McDonald's surprisingly has more people ordering at the register than I expected. Makes sense why They only have two spots to order on a kiosk. The only downside is that I think they were training someone so they just kept calling their name out loud to do x, y, z. Also that they don't keep their the ice tea out next to the fountain drinks. Otherwise, everything was very standard McDonald's and fairly clean. read more

Even the coke was bad. How do you ruin coke? Barely any fizz and watered down. $15 for 2 Big Macs and 2 medium cokes (that tasted like watered down syrup)? And I could forgive it if the food was decent or the sodas were good. But $15 for soggy burgers and watery coke. Nope. read more

Nice chicken nuggets. Crispy and fast Mobile app ordering is chill. Not much to say or takeaway from other standard McDonalds. read more

McDonald's - Fast Food Near Me - Novato, California

Nothing like being told to wait in the drive through parking area for 8 minutes for an order that is nothing special, and watching others come and go. read more

It's McDonald's. You know EXACTLY what you're going to get and they delivered. Fast service and completely predictable food in the drive thru. What's not to like? read more

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I hadn't eaten all day. It was close to 5 o'clock and I stopped in for a quarter pounder with cheese, which I haven't ordered in over 10 years!!!! Now I know why I haven't ordered them in over 10 years. The hamburger was grossly undercooked, so I took it up to the manager and showed him how undercooked the burger was, and he yelled at the cook after grunting at me and did nothing after that, absolutely nothing!! What an ass!! I tossed the burger in the trash and went to leave. Well, it turns out I probably wasn't at McDonald's for a burger anyway because these two beautiful young men came up to me and asked if I had any extra funds because they were stuck without gas at the nearby gas station. At first, I gave them my change and then I realized that's probably not enough. A lot of people have helped me throughout my life so I decided if McDonald's is not even going to offer me a replacement burger or my money back... you know maybe I could just turn around and help these guys out so I did. I paid for a full tank of gas, a couple of drinks and they were on their way totally appreciative.... McDonald's how about embracing some compassion or just good customer service instead of being a bunch of jerks????!!! read more

Google says open until 2am. Bunch of kids just messin around at 12:30am inside. Update hours or don't be lazy and work

Advertised that they are open for drive through until 2AM, but we were in the drive through at 1:10 AM and nobody answered and we saw people hiding in the back. This location just needs to close down, literally just hiring people that DONT want to work lol read more

Showed up at 9:24 PM and all doors to dining room were locked and all the chairs were stacked on tables. Dining room is supposed to be open until 10PM. Went through drive through and questioned what time they closed, lady manager wearing blue shirt and glasses said 10 PM. I asked why the doors were locked, she said they were not. We told her they were. Then she said because there are only two people working. There was another manager in the office counting money and four people working outside the kitchen. This is an example that the employees here don't care about customers or customer service, only making their jobs less work to do. P.S. As we waited for our drive through food, three cars pulled up after us wanting to enter the dining room. There's a demand based on what this location publishes, "dining room open until 10PM." read more

McDonald's - Doors locked at 9:25 PM. - Fast Food Near Me - Novato, California

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I live near by this McDonald's and buy for my kids on the app occasionally. (2-3x a month) not once in 5 years have they ever made a correct order consistently leaving things out or not following what the order is which sucks when your kid has a allergy but this McDonald's doesn't care! read more

So, for the record, I'm not a fast food person. I was when I was a teenager but that was a few decades ago. With that said, I was out running errands and got really hungry and didn't want to go home and cook. It's literally been years since I've had Micky D's but the stars had aligned for a visit. It was *much* better than I remembered, especially with extra pickles. It didn't even look like someone sat on it first! read more

McDonald's - Double quarter pounder deluxe - Fast Food Near Me - Novato, California

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I don't know if the employee was having a bad day or what, they were not just rude but also messed up our order really bad! Order 2 McChickens with cheese, a large fry and a large drink. We only asked for 3 bbq sauces. He started getting rude and saying "oh it's gonna be expensive now huh??". Very odd. He proceeded to charge us for each sauce which would of been FINE if they didn't forget the cheese on BOTH sandwiches! Horrible service on both ends. read more

McDonald's - Crispy Chicken Sandwich - Fast Food Near Me - Novato, California

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False Time advertising. Not open yet at 4am. I was there at 4:30am at drive thru today. No one answered me. Maybe people are still preparing since I saw a person inside. So maybe put the open hour at 5am or 6am so staffs are ready to serve customers when they're there. read more

DO NOT ORDER THE FISH SANDWICH. Taking old already cooked fish and throwing it BACK into the frier to make it seem like it's fresh is against McDonald's protocol. But the African in the window, Kenny, doesn't seem to think this is a problem. The manager Damien seems to agree until you disclose the fact that you have worked for McDonald's before and know better. This is my fourth time receiving an old, redropped piece of fish from this location. This is common practice because when you complain about it they then try to fix it. There should be nothing to fix. If I asked for a fresh piece of fish to be cooked because I don't want the old fish that's been sitting there all day, it should not be a problem. I should not receive an attitude and be left at the intercom because dropping new fish will somehow ruin your day. Mr Kenny didn't want to give me his name and told me to go find out. Well, I have done so and corporate knows it now too. This whole establishment needs to be shut down. read more

McDonald's - These two like to redrop old fish and give it out to paying customers. Corporate has been contacted. - Fast Food Near Me - Novato, California

Beware of the dreaded McDonald's coffee lid. Be sure they snap it on all the way; otherwise, it'll spill all over you and your car interior. The best part is when they blame it on YOU for holding the cup wrong!! Whaaa?? read more

Ordered a large hot mocha. Cup was filled with whipped cream and when I moved it there was only a half a cup of coffee. It was also room temperature. I asked to have it corrected and was told no so I asked for the manager. He had the cashier put more fluid in it (now it's 2/3 full) and gave it back to me cold saying it's the best they can do. For $6.00 one would think a hot cup of coffee is not an unreasonable expectation! Especially since the cup says "caution I'm hot". read more

they are advertised to close at 2 AM, yet they hide when you go through the drive thru. This has happened multiple times, one time they ducked their head down below the window while I waited acting like I didn't just make eye contact with them... like I can see you and it was really weird and suspicious, and another time they just walked away from the window after seeing me no communication or anything just made me wait for a few minutes before I decided to pull up to the second window and saw two workers and finally they decided to mention they were closed. I talked to my friends about this and they said it's happened to them before too! not sure if their closing on purpose but staying late to get overtime and schedule pay but they def aren't working. change your closing time or get new night crew staff cause it's ridiculous and just plain rude!! the fact that they would hide instead of communicate is beyond me, very disappointed. read more

*WARNING!* Beware of being asked to go wait in spot number 1! We ordered a basic meal for lunch it was really easy a couple of burgers and fries, and we were asked to wait in a parking spot# drive in for... 10 Minutes while 6 cars behind us received their orders which were prob twice as much as we ordered! I don't know why they did that but that's half the problem. When the guy came out 10 mins later we asked what was the delay and all we got was.... "Uhhhh I don't know". Oh that made us so concerned, we checked our bag "luckily" and they skimt us on our burger and condements...... After waiting so long in the parking area, we still had to go inside and tell the people to get our ENTIRE order. COME ON McD's! Ur better than this. #NotLovingIt read more

terrible service. i was outside at the drive thru for about 15 minutes and they saw me but they decided to hide. acting like i didn't see them and they didn't see me. ten minutes later decided to say we are closed thru the window. waste of time. never go here. workers are rude. read more

YUM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The sausage egg McMuffin for lunch is absolutely DELICIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Yesterday service was really poor, the hamburger was cold tasteless, made me wait for fries that came out cold . But in the past was very good to be fair. Just a bad day I guess but not worth the price. read more

Food is like any other McDonald's but they need to change hours if they aren't going to stay open during posted hours. They have on the door and on the website that they are open until 2 am but if you go after 12 they are closed. read more

Worst McDonalds ever. A simple order for iced coffee. They were out of milk. Then they out of coffee. Then the order was wrong. They made caramel coffee. And it took 15+ minutes. Worst service. Worst workers. Worst McDonalds. read more

I live nearby so for years now this has been the place for all my McD's needs. I usually dine via drive through, but have occasionally picked up from the inside and I can say overall the place is clean, the wait time isn't too long, and the employees aren't rude. Basically this hits 3 out of 4 requirements I find myself wanting from a fast food establishment. The 4th you ask? How very astute of you. Twice in the last month alone my order has either been outright wrong, or grossly lacking in the "high standards" of a fast food burger. The first time, instead of the order of 2 chicken sandwiches and 2 fries my hubby had requested he unknowingly came home with 2 hamburgers and 1 order of fries. Either someone wasn't paying attention or we straight up got the wrong bag. The latest time we again were hoping for 2 chicken sandwiches, and were supplied with such - but barely. I can only guess there was a HUGE 9:30 pm rush AND they only had 1 chicken breast left because our buns were left practically dry and devoid of ranch / lettuce and they had taken 1 chicken breast and CUT IT IN HALF to supply both sandwiches. Also I was excited to find only half the normal amount of bacon. So I found the "contact us" local on McDonald's website and started typing away about the time and money this location had made us waste on it. I did get a nice email back that basically said "thank you for your feedback, but this wasn't our fault, so we'll let the individual owner know". No mention if I should await further contact or if they considered the matter settled, but I figured I would give the benefit of my doubt and wait and see. Surely the owner would care, right? And he did! Kind of? Today I received a voice mail from him saying something to the effect of "thank you for your feedback, but your complaint came in a few days before we bought this location and so your bad experiences are not really our fault. Since this place is now under new management we promise it will get better, but in the mean time please be patient with us while we make the transition." OK, morale of the story time. Always thoroughly check your order while still at the window. People waiting behind you be damned, help make sure these employees did there job correctly: no one else is going to hold them responsible, it's up to you. Also be patient with this place while it learns how to function as a real business. Maybe don't go for a couple months until they get the hang of things. read more

McDonald's - 1 chicken breast, 2 buns...loving all the bacon... - Fast Food Near Me - Novato, California

This is a very clean establishment with a bunch of friendly staff who give you service with a smile. This place is implementing kiosks to order your food, but I prefer talking to someone instead of pushing buttons. The burgers, fries, and nuggets are all standard. What made this place great was the service. read more

The food is good but there is bugs that land in my drink and on my food when I'm about to take a bite. The picture is what extra pickles looks like read more

McDonald's - "Extra pickles" - Fast Food Near Me - Novato, California

I wish I could give a no star review. Hours of operation says this restaurant is open until 2:00am. but if you show up any time after 12:00am they will refuse to help you and say they are closed, even though the workers are standing in there just talking. There is a reason this McDonalds has a bad rating on Yelp. Either change your hours of operation or hire people that actually want to work the late night shift, because it is clear that the workers here don't. read more

This location still closes the dining area earlier than they used to, forcing everyone through the drive-thru - too early, especially with a hotel right next door! Not discounting the rest of the previous person's review, as most food places nowadays seem to take "closing time" to mean "we want to be out the door headed home time". But there is no way she worked at this location in '70-71, perhaps she was at the downtown location. This location was built sometime between 1996-2001. Prior to that, Hamilton was still in military use, and the only things that were between the Shell station and the base were a BP gas station and Nave Lanes. Safeway was on the other side of the freeway where the Nugget Market is now, with Red Boy right next to it! read more

We used the drive through today. Easy, clean, quick service. Building appears to have been recently upgraded and painted. The buttermilk chicken sandwich was fresh, hot and delicious. I was impressed by the whole breast! The buttermilk batter was crispy and well done. read more

Make sure you check the receipt after you showed up for your mobile order. We have 3 things for $7 bucks(I wished I screened shot the mobile receipt before I cancel order, so I can post it) by the time we arrived Drive-Thru, my apple-pay pop up for $10, so I asked them for the receipt, there is a McChiken for $2.40 was on there which I didn't ordered. I asked the guy employee, obviously he was helpless and couldn't understand what is going on at all. Then I told him is ok that I can have another medium slush for $2 to make things easier, well, this guy handed the there things I ordered and said: We all good! Excuse me? What happened to the extra money that you charge me for? Even though I showed him my mobile order receipt on my phone. So I handed back the orders to Him and cancel it on my phone. This is the second time I placed the mobile order from this place and the receipt ended up with extra, so KEEP your eyes on it, there is definitely something in their system! Garbage, waste of time! The car in front of us tonight also stopped after they received their food and return to knocked on the window: " you guys forgot our medium fries!" Haha, management is nothing at this location! read more

DO NOT STOP HERE! They can't get orders right and they charge you $.75 for water. Yes, a cup of water to go with the order. Ridiculous! I would have gone to Safeway and bought water. read more

McDonald's - Charged .75 for a cup of water...not a bottle a regular cup of water. Should have gone to Safeway - Fast Food Near Me - Novato, California

I went here two times in the last month for the spicy nuggets. Both times I ordered the mighty hot sauce, both times they was no sauce in the bag. This location messes up my order every time. read more

My experience happened a few months ago that I still cannot stop thinking about. I was sick this day, but I still needed to go into work for a few hours to get some things done. I went to this location around 11:30pm I think. I went through the drive thru and there was 1 little truck in front of me, no other cars mind you. The truck in front of me moved and parked ahead in the "waiting area", which I thought was odd since there was no one behind us. I get up to the window and I literally bought a McDouble, a 10 piece of Nuggets and a small sprite to feel better, (gross I know). I was told the cost, handed my card over to a sweet older woman and paid. Got my sprite and my card back. Door closes. Then a few seconds reopens and I am asked to please pull forward and wait. I said, "oh no thank you. I will wait right here, thank you." and that's when the chaos began.. The door closes and the "Manager" opens the window and asks me why won't I pull forward. I kindly say because I don't feel good, I'm not pulling forward because I ordered 2 things, and if I knew I had to park I wouldn't have completed the order, and I was told after the fact that I paid. The "Manager" went ballistic! I was screamed at and then she began to call the Police.. Yes, I PAID for food and was having the Police called on me! I thought she was joking, I didn't really know what was going on, this whole time she could have been just making my 2 item order mind you, but instead is calling the Police on me, because I won't pull forward so they can hit their time quota.. I just began to laugh and asked why are you calling the police on a PAYING CUSTOMER who is just waiting for their food? ... I was ignored, then this "Manager" tried to hand me back cash.. I again being sick and just wanting the food I PAID FOR.. I said what is this? This isn't my food and I didn't pay with cash why are you handing me cash when I paid on my card? Seriously why can't you just make TWO THINGS? The door closed and a few seconds later, hey my food! :) All while the guy in the waiting spot is STILL waiting, why I drive off. I still think about how inappropriate, mismanaged, and completely ridiculously this whole thing was to this day. I asked for the Owners name and number and to get him on the phone immediately, but I was denied. I PAID for a service and had the POLICE called on ME for giving this established my business. NEVER AGAIN. Maybe if I was wearing my suit instead of street cloths I would have been treated better? The only reason I did go here in the first place is because it is an easy on and off from the freeway. I now drive out of my way and go elsewhere. Don't give this place a cent! read more

Why doesn't my big Mac look like the pic... Hell why is there no cheese? Don't waste your time.. Either keep going to the next mcds or there's a jack in the box down the road... Such a simple order and yet they can get it right. Glad I work in surgery, I'd hate to give the wrong medication to someone. read more

McDonald's - Why doesn't my big Mac look like the pic... Hell why is there no cheese? Don't waste your time.. - Fast Food Near Me - Novato, California

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Placed a mobile order waited 20 min and no food. I walked in to ask about my order and Hector the manager tells me that he needs a number to look up the order. He was rude, not willing to help he wouldn't even look at the email sent to me noting my card was charged to see if that had the order number on it. Thankfully a nice young lady asked me what i had ordered and she found my food sitting on the counter. Hector didn't even apologize for his lack of knowledge of the app or that he couldn't find my food.. Hector needs training on how to help his customers. read more

Their price gouging. Prices for breakfast items are double the price compared to Petaluma CA locations.! Not cool

This McDonald's ice cream is frost bitten and they have the worst customer service. I can't even ask for honey mustard because some of the workers only speak Spanish. Give me cold food so many times. No straws it's the worst one I've been to. read more

It seemed like they're trying to run some sort of scam; they charged me twice and were being weird about the payment system. Lied about my mobile order not going through and seemed to discourage Apple Pay. On top of that they screwed up the order badly. The drink was wrong, the food was terrible, and an employee was smoking by the drive thru too close to the building entrance which gives me a bad feeling about the food safety practices at this location. read more

Three mishaps from the same drive thru this past week so what else is new. I paid at the first window but did not get proper change back. Then got a small cup of coffee when I had mentioned large. Since she repeated it correctly i didn't bother to verify on the digital display when ordering since the price is the same no manner the size. When they correct my cup size at the pickup window, I drove off and realized on the road I didn't get my cream and sugar like I have indicated from the very start. Personally I think the whole mix up was the fault of the person taking the order cause she looked half asleep or something that morning and if so, have someone else doing your work so you can go back to sleep - problem solved. read more

This has happened again. Myself and another car in front of me were in the drive through at 10:55. The other car, hoping to order before 11:00pm, was honking to get the servers' attention. When he didn't get a response he drove up to the window. 3 servers were gathered talking to each other by the window ignoring the driver who was waving his hands and still honking just 2 feet away. They even turned their heads and looked at the driver waving, but turned away, ignoring him and continued standing there talking. I was watching in my car to see if they did this to all cars that arrive 5 minutes before closing. This has happened to me many times at this McDonald's and I've written Yelp reviews before, obviously not making a difference to the management. I was an employee at this McDonald's when it first opened in 1970/71. There is no way that servers or management would ignore a customer without speaking to them. They would either say I'm sorry we are closed. Or they would acknowledge that there are five more minutes left to their day and they would serve them as they serve any customer during their approved hours of operation. I'm continually disappointed in this behavior. read more