This place is a joke. The line is very long. Not enough employees to help everyone. The inside is closed. They don't have salads at all.

Overall staff was all rude woman at the first window taking money was on her phone and singing music loudly. Second window woman continued to be rude. Didn't get all of our appropriate food, but food was fresh and delicious what we did get. Stop for a quick lunch before heading back to the traila read more

Ordered food at 10:10 PM. Cashier asked "For here or to go?". I said "For here." Reciept said "Dine In". At 10:20 the food came out on a to go bag. I asked for a tray (after all, SHE asked ME), she said they were going to get one. I waited 3 more minutes then gave up, and went to eat my food on a bag like a hobo. Fries were great. Big Mac sucked. When did they start getting so chincy with the sauce? read more

We waited in line for over an hour and the food was terrible. I didn't mind the wait, but after getting back to our hotel with our food and finally getting to eat it was so terrible. This is the Only time I've been disappointed by McDonald's. Nuggets and the new chicken sandwiches were cold and not cooked thoroughly. Smoothies were more like slushees. Fries were hard and they totally skimped on mayo and sauce in the chicken sandwich. If you guys are going to make people wait over an hour at least make the wait worth it. If the line wasn't so long I would've went back and complained. read more

What happens when you need to beg workers to work for you at $20 an hour? You get the worst workers! Your order is almost guaranteed to get messed up with missing items. I had to go up the worker twice for things missing and just simply told her that she should make sure all the food is there before calling their number. This was met with so much attitude. Then I asked to speak to a manager, kayla or whatever and she was ten times worse. No wonder the workers have bad attitudes. The manager ignored me and went on trying to help other customers and when I walked away rolled her eyes at me. It's not that hard to provide a little customer service. I would have be so appreciative to have a starter job at $20 an hour. Avoid at all costs, let the free market take care of this business. read more

The staff was so unbelievably friendly and helpful, even cracked a few jokes. She made my morning! Not only that but the food was nice and hot, and she got our order perfectly correct. I would most definitely recommend this mcdonald's for anyone driving past! read more

on the big billboards just outside of Moab: discover your favorite (small caps: bag of) ice. With 3 pictures of iced coffee, caramel frappe, strawberry banana smoothie. You might think one of the 3 drinks are $ 0.99 Wrong, it's the bag of ice!! If there are any kind of flavours in bags of ice!? I think it's sad a company like McDonalds has to draw customers like this. Big fat zero stars.... read more

McDonald's - Huge fake billboard - Fast Food Near Me - Moab, Utah

Terrible customer service! Nobody would take our order at the register so we did the self order. It wouldn't take credit or debit so we had to go pay at the register anyway. They made me feel like I was putting them out when I asked for ketchup. Tables were almost all dirty. Food wasn't good. Bad experience! read more

Without question, the NICEST McDonald's I've ever been in! Sofas, a fireplace, tons of windows and a weird almost ski-chalet vibe. I really just went in to use their WiFi and to charge my GoPro batteries...and only bought a couple apple pies out of a sense of obligation. The pies were fine; you know how those go. But the ambiance was GREAT! I was able to charge my stuff and use their wifi, which was solid. Staff was friendly and restrooms were clean, too. read more

Seriously, McDonald's!!! The food I ordered looked like someone decided to smash it before they served it. Went through drive thru and ordered. When I got back to my room and seen my food, it was squished and looked like they were trying to see how much of the burger they could fold up as well. Will not be coming back to this one. read more

Great location! Friendly staff and great caffeinated drinks (had to get our caffeine fix on in Moab). A tad slow in the drive through, but otherwise great! read more

This was the best luxury meal I have had in a very long time the burger was Devine and the fries were scrumptious the service was the best the waiter was so nice I even left him a $100 dollar tip anyway the food was amazing me and my pug Mr pepperoni had the best time in the play place it was the most fun I have ever had waiting for my food I should know I'm 23 but overal this was the best five star Restaurantinfo have bin to do I give it a Star raining. read more

It's really too bad that they don't have more training available for the staff here. Have waited 30 minutes for my food, then not only was it wrong, but it was cold. The lady at the register was trying to re-read my order, but couldn't read. Pretty frustrating... but I realize good workers are hard to find here. read more

They sell ice for 99 cents, says the ad outside. bathrooms were clean. they have free wifi. not sure how fresh my sausage with egg biscuit was... but it just tasted a little off. read more

It's a McDonald's. However this McDonald's stands out by having a bad fly problem coupled with really, really bad service. The counter guy just stared into space, the employees are more into chatting with each other. Sucks. Probably better going through drive-thru. read more

McDonalds... Generally easy to run into and get what you want...Right? No in in Moab... Took the FSW 4 attempts to get a simple order (Happy Meal, Quarter Pounder and Buttermilk Chicken Sandwich) ... and he still got it wrong! Yikes, the incompetence added to the fact that if I didn't order by the numbers he was totally befuddled...ok so I get the order to find it wrong, but want to get to Mesa Verde and 20 minutes had passed...and it wasn't that busy! Going to Mickey-D's is usually a last resort for me, but even in the busiest stores, you're out in under 10 minutes with what you ordered. The Black Shirt shift leader was less than useless. Moral of story... Avoid Mickey-D's inMoab Utah... Just because the brand recognition is there does not automatically equate to the competence, service or even the food quality. Go to 7-11 and have a chili dog... It's cheaper and you'll get better service! The one Star is only because they don't offer black holes for negative reviews... Just sayin' J. M. Smith,MBA read more

Dropped in to get the kids fed before horseback riding on a swing through Moab. We should have known when the line of waiting customers was huge, and there was only one fellow taking orders. I repeated my food order four times, and there was still food missing from the order, and it was plated, instead of being ready for take-out, as clearly requested. While we were waiting a crazy amount of time for the food to be prepared, we tried to use the restroom. The Men's was closed for cleaning the entire duration of our wait (20+ mins), and they seemed to be debating closing the Women's at the same time. This was 8:30am, when people are trying to grab breakfast on their way somewhere. Ugh. This was 20+ minutes lost forever. read more

So this is in reference to the mature lady that was working the drive-thru counter on Friday the 18th of October at 12:20 pm. Your social skills as to how to treat a customer needs a major refinement. Stop the childish antics with those that pay your wage. Maybe, just maybe some basic common courtesy instead of dangling two bags of food out of the drive-thru window when I'm paying at the first window. Also, when a customer orders your side salad, include the two tomatoes inside the plastic salad container, rather than two on top of the container. Also, let me, the paying customer tell you just how rude of a employee you are. read more

I do not recommend to anyone!!! The trays are dirty, with the remains of someone else's food. French fries are not fresh, it feels like they were cooked yesterday. All tables are dirty, we couldn't find a place to sit. We ordered french fries, they were soft and glue warm, it feels like they just warmed them up in the microwave. We had to ask the staff to remake the fries. The woman worker was rude when we asked her to replace a dirty tray. read more

This McDonald's was pretty disgusting. A lot of smelly tourists and a really really dirty bathroom and store. They had 2 people taking orders - but there was about 10 people waiting for the food and the counter was so crowded with people waiting around to grab the next bag that showed up. It was also annoying that they wouldn't give me my drink cup while I was waiting for my food. With so many other options in Moab - only stop if you are desperate. read more

Ok, so I don't know what it is about McDonald's in Nevada and Utah, but they suck. Do any of the people working at the Moab one not have teeth missing!? On to the food: Asked for extra cheese, no extra cheese. Coke is not mixed properly, getting hints of fruity punch beverage. Coke cup is not wiped when they hand it to you thru the drive thru window, so you can either wipe it yourself, or just have a sticky cup holder thanks to the toothless employee to lazy to wipe it for you that get's more coke on the outside of the cup then on the inside. Customer service please!!! read more

I'm a big McDonald's fan and will visit any of them anywhere in the country. The Moab restaurant is as good as any with polite and helpful staff. I ventured in during Easter Jeep Safari, so I'll cut them a break for being short-staffed and a bit long on the orders. read more

Yes, it is McDonald's. Therefore there is no surprise of food. But, this is a great advantage you should take when you are on vacation in National Parks. From my dinning experiences in little towns around National Parks in Southern Utah, those non-fast food restaurants are generally way overpriced. DO NOT rely on reviews on Yelp. The food quality are mediocre or even pretty bad sometime. They are not like the food you will get in large cities with the price you paid. So my suggestion is that save your money and choose Subway, burgers or even gas stations. I know you probably don't mind spend 30-40 dollars per person on one meal, but do it when you are in metropolis. Therefore, even this is just a McDonald's and might not even be the best McDonald's you might dine in, I still give it four star for its value. read more

Just left The drive up an hour ago where the rudest young man took our order and our money. He yelled at us for saying hello 3 x's and let know that he did not appreciate us at all and made us wait for him . Extremely rude and unprofessional! Wow! The owners should send this young man to CHARM school. read more

Your prices here in Moab are insane. Fully taking advantage of this vacation town like a truckstop does truckers. And your service is slow as molasses. $1.89 for one hash brown, ha! Kick rocks you greedy scumbags. read more

This Mc donalds is pretty good... the girl at the drive thru was very kind. I Dint get her name ... curly blonde hair. Shes funny too.

I stopped in McDs because it was "a quick in and out". I was very wrong. Very slow and seems very unorganized. There were some new employees being trained, I understand, but it felt like no one knew what they were doing. Regardless, you know what to expect when you go to McDonald's, as the food was McDonald's. read more

I'm not generally a fan of McD's, but the service is quick and the food is the same you would expect every time. For the price and a quick kids meal, it's a great stop. read more

Imagine if you gave a retirement community a restaurant, that's about how fast the service here is and when you do get your food you'd expect it to be fresh after waiting so long for them to prepare it right? Wrong, everything that goes in to the food is dryer than the surrounding desert. Definitely not deserving of the 18$/hr pay read more

I go to McDonald's for fast food and this is one is slow. Period. They were actually training an employee during the dinner rush. They seemed disorganized and poorly managed. Walk ins treated as a disruption to their drive thru business. Be prepared to wait. read more

Go to Wendy's. This McDonalds is the worst. The food and service is terrible. I'll give you an example of one of the many complaints I have. I live 30+ minutes away. I found out after arriving home that one of the cheese burgers I ordered was a melted cheese sandwich.... There was no burger on the cheese burger. Truly, how does someone miss the burger for a cheese burger? As I said, this is one of many complaints. I keep giving them the benefit of the doubt, but no longer. Head to Wendy's. read more

Very, very, very slow. You could import the meal from China faster. I actually saw three weather changes why waiting for the food. I seriously could have cooked three of what I ordered in my motorhome in the amount of time it took this McDonalds. It gets the award for the slowest I have ever been to and I have been to McDonalds from here to Paris France. read more

Dear the young girl who worked on 7/1 until it closed... I literally had to say "small mocha frappe" to you six times. Also yelling at your co worker "shut up" in front of customers is not professional. Turn around from customers and be on your phone while our food gets ready is absolutely unacceptable. Anddd... if you were out on whipped cream for the frappe, you could have told us that when we ordered. read more

When the restaurant is the only McDonald's in Moab, I can see why it aims to be mediocre. The sandwiches were extremely dry and the French fries were bland. I ordered a simple lunch of cheeseburgers, hamburgers, a 20 piece chicken nuggets, fries and drinks for my family. When we opened the sandwiches to see how much ketchup and mustard were in the sandwiches, it looked like there was barely a drop. The burgers also tasted very dry, possibly cooked with the least amount of oil, adding to the disappointing taste. The dirty look I received for asking for two extra sweet and sour sauce cups when I only received two containers gave me a bad feeling about the restaurant, but I shrugged it off. I've been to many McDonald's restaurants on road trips where it's been the only one around and have had much better food. So disappointing when Moab is a great place to visit and my children love McDonald's and eat it on a weekly basis. read more

Staff very rude and pushy. There were no signs saying it was takeout only and there were tables available that had crumbs on it so we thought we could sit inside. After they told us to get out we were trying to pack up and they came back IMMEDIATELY to tell us to leave again without giving us a chance to get up. read more

Really bad service. Artisan buns so burned that were not eatable, no sodas as soda machine was out of commission, no deserts they were out of them and bathrooms were also not in good conditions, this was a really bad experience. read more

Moab McDonalds looks fancy at first and when you walk in there are flies everywhere. The service was awful and most of the tables weren't clean. A young woman took our order and messed it up so bad. We ended up paying $25 for McDonald's Food!! The woman was a little bit stoned and she couldn't speak loud enough. This is the worst McDonalds ever!!! I wish I could give it no stars.. read more

Ok, it's a McDonald's, you know what to expect from the food. What you don't expect is to be waiting in the drive through for half an hour, not getting to the speaker, giving up and going elsewhere. The only reason the drive through line moved at all is because people were ditching their place in line. When we got to the speaker the attendant said "sorry, we have a bus" at which point we bailed too. Didn't want to wait another thirty minutes to be disappointed and hangery. read more

Came in 8:18pm on dec 19th 2020 worst burger I've had and unsalted fries. Cashier was nice tho...

Drove thru here after a long day at the Arches. The lady getting orders is so rude and sound mad while taking orders. The cashier is wearing her mask all wrong. This is not the service i expected from McDonalds.....so disappointed. read more