Despite the remodel they still provide the same shoddy service we come to expect with McDs. They've messed up my drive thru order multiple times but this one just really bugged me as I ended up getting someone's custom order for a chicken sandwich which had nothing but the bun and chicken (talk about awfully dry!). I didn't realize this till I got home (touche on me) and was so disappointed. Looks like the two-lane drive thru system really messes with the employees. read more

Mcdonalds recently reconfigured their coffee after 30 years bringing it to a "premium roast". Good coffee and getting it drive thru for $1.50 (and they put the cream in for you) may be a four star experience especially if you are in a hurry. Right now, its even free from 5-7am But what raises it to 5 stars for me is the nice older gentlemen who is there nearly every morning with a group of guy friends and waves to me thru the window as I drive by. read more

Yelpers, Beware of this place after hrs. long line at the drive thru. to be exact 16 min then placed an order for choc sunday and mc chicken, No chocolate toppings! how can that be. and my mc chicken top bread was cold, bun was stale and chicken barely warm. U suck mcDs You have been warn. at least for late nights read more

I ordered a McCafe Frozen Strawberry Lemonade and there were piece of METAL and METAL SHAVINGS INSIDE OF MY DRINK!!!!! I went back and complained about 30 minutes later and they claimed that "the ice was just dirty" or "it was just plastic", but the last time I checked, plastic isn't shiny or gray... They did not file a report because they said they had already cleaned the machine out. So I ordered another frozen lemonade to see if there were still pieces of metal in the drinks, and there was... Very dangerous! read more

McDonald's - Sorry it's blurry, but that black stuff is pieces of metal! They kept serving frozen lemonades, even after our complaint - Burgers Near Me - Millbrae, California

If you guys think the garlic fries are soggy and bad, just ask them to cook it extra well done so its crispy. I do agree, when you dont cook it more, its soggy and NASTY. One pet peeve of mine which applies to this McDonalds and pretty much all the ones Ive visited-- NAPKINS ON TOP OF THE GARLIC FRIES!!! Its not even like the fries are covered in a box, no these stupid workers put a wad of napkins on the freaking fries directly!!! Like are you serious? Yes let me go ahead and wipe my dirty hands with some oily napkins And sometimes the fries stick to the napkins... Like why... Shame on you! -_- read more

Quick Drive thru line. 5.44 for Double Cheeseburger Meal. The fries were fresh (+1) The Burgers' patties tasted burnt (-1) Worse thing you can mess up; serve watered down Coke....the one thing you no need effort for just came out blandly degenerated. (-2) You gotta check the condition of your soda stock people, especially if they get pumped out of cartons or boxes.... Yikes..... read more

Well that sux...maybe they're building a new one...they tore it down...just fyi. I have no clue what they will be putting up in its place but I hope it's a revamped mcdonalds read more

Well I can say that I've never had a double cheeseburger in my life, and this one was well made. The patties weren't overly dried and limp, and the cheese was nicely melted in between. They were NOT skimpy on the ketchup and relish, which is perfect. And pickles, sometimes they skimp on pickles, but they did not this time! I would not order it again, because I don't think McDonald's could remake this sandwich!!! Even with being a chain restaurant!! $1 promotion of caramel mocha, regular mocha, or peppermint mocha ends on 12/11!! However, the caramel iced coffee is still my favorite. It saves pretty well too, and the syrup doesn't weirdly separate at the end. read more

The one 24/7 McDonald's open in the Millbrae area. Working as a Paramedic, most drive thrus are inaccessible with our rigs, new ones being taller. Other locations and establishments accommodate us and allow us to come inside or take our order from the window. Tonight, I had two different female employees tell me they would open the doors for me. 20 minutes later no one came so I went to the window for the third time and a gentleman told me I could not order unless I was in a car and at the order taking window. I left immediately after that since I had to move. Won't be going back there anymore and I will tell all my coworkers about it. read more

In my lifetime, I have probably eaten at more than 50 different McDonalds within the continental U.S. This place is definitely in the top 5. Very clean and well designed after the renovation. I recommend it if you want fast food. read more

Yeah, that's right, I'm yelping McDonald's because frankly, when I'm pmsing, I crave Big Macs. This McDonald's never lets me down - it's on the way home, the drive thru is open 24 hours and the food is consistent. I'm also a fan of the sweet tea (a nice alternative to soda) and the cookies are 3 for $1 and, in my opinion, taste better than Mrs Field's. Can't beat that price. The drive thru crew is also really nice and whenever I ask for more ketchup, they always give me more than a handful without copping an attitude. Thank you. read more

One of the worst customer service and experience ever. Came here for a late night snack. Order the 20 piece nuggets. When we asked them for extra S&S sauce, they wanted to charge me extra. First, I really don't mind paying it. Second, I just wish they have a consistent policy because I see them giving it away at times and charge their customers at others. Last, the only money I had on me was a bigger bill. They refused the money and still stuck to their guns on charging me for the stupid sauce. So no extra sauce and a pissed off customer. So, is it the management policy to charge every customers or just the employee who don't care about customer experience? . For an item that might cost the store 5 cents, they could have had a happy returning customer. Guess god is telling me to stay away.... lol. read more

Every time I have ordered food here they have forgotten at least one to two items each time. Then again, it is a McDonald's.

I was devastated when the old location was torn down a few months ago. Not that I eat fast food all the time, but it's good to know this is a close enough option if I feel like revisiting a childhood treat. I'm glad this is finally reopened after the renovation was about a month overdue, but am disappointed. Upon seeing the frame being built (I drive past the location every morning on my way to work), I thought, oh nice, it's going to be bigger. No, it's actually smaller. Other reviewer is correct: reduced parking, reduced dining space, but more room for not one, but two drive-thrus. Had breakfast there this morning. Had been wondering how they were going to announce the reopening. Maybe a few promo deals? No announcement, no promos. My breakfast was good though. McDonald's, I'm glad you're back but I don't understand this new layout. read more

With a brand new establishment of such popularity comes automatic hype. The last building was demo'd and they replaced it with a massive white box with another golden arch. I just wanted to check it out, so we went inside, rather than taking the drive-thru. I was shocked at how small the eatery portion of the building was. What was the rest of the building used as? Maybe they were storing the cattle to make the beef fresh onsite. It was not at all impressive. The cashier who took our order kept repeating what I said to make sure he understood correctly. I thought they were attempting to do some Eddy the Echo ploy to go with old marketing. He echoed my order FOUR times all with question marks at the end of each phrase. What was so difficult about "two number one meals"? The dining area was filthy and the new and modern soda fountains was out of original Coke, although it had about 10 other Coke flavors. I really miss the original building with two-stories that was around back in the 80's and 90's. They ruined a good thing with all the poor modernization attempts. read more

The service was good and fast and food was bomb, also the elder lady that takes out your food is the nicest women that I have ever met.

They locked the door at 11:30pm and said they closed already when the time on the door says they close at 12:00am! But the lady who rang me up was very nice! read more

This place failed. It's brand new and already a miss! The snot-nosed cashier kept asking us our order repeatedly, to make sure he got it right. Yes, two number ones with Coke... for the fourth time. Then there was no more coke in the soda fountain. That pushed me over the edge. Coke is a staple with a McDonald's meal. The place was a pigsty inside and there were all these workers just hanging out, but yet there was a wait of about a dozen people and only one person was attempting to do anything. Lastly, they must have a vault hidden somewhere, because you don't have a building that big with such a small dining area. Maybe there was a VIP section you need a special invitation for. read more

Frustrated layout with 2 drive throughs. Slower than the previous single drive thru Unfriendly cashiers Did I mention long wait... read more

McDonald's is just standard food, but here a huge latina working night that looks like a manager deliberately told me to just sit around for 30 minutes, although the place is quieter than cemetery! read more

The two and and a half star ratings here says it all, 50% of the time the order is wrong, going to In and Out from now on.

As we pulled up a nice young man (a worker)greeted us at the door and held it open for us. No line... The woman working the counter was very friendly. I ordered or food and 3 minutes later or food was ready. Everything is very clean in here as well. read more

I see why the avergae 3 stars this location gets. The Crew is nice the food is hot. Fries are better. The lids are a problem in the medium drinks. Some people don't care and drink with out lids like me, however a customer went to the counter just now and received a different lid at the counter. So this lowered the 3 star average down to two. If you know there is a problem with the medium drink pass out a straw and lid at the counter. If you care about your customers have clean up around the drink and ketchup area more often. I did not use bathroom so if that is a true mess I will up date if the 2 star extends into bathroom I would not be surprised. The lay out looks like it is missing a few movable chairs. I COUNT 3 missing. People seem to be enjoying. Just got up to let a bigger goup not have to move chairs around. read more

McDonald's - For a flag ship location I am suprised by mess. - Burgers Near Me - Millbrae, California

One of the few clean McDs... This one does not have homeless people outside begging for money, nor does it have weird looking people scouting outside. What else do I need to say? It's a McD, they all taste feel the same. read more

I don't really eat McDonalds and I think the food makes me feel like crap afterwards. HOWEVER, this review is for McDonalds in relation to the other McDonalds that I've been to. This place truly stands out because of the service and friendliness. Occasionally I'm in the mood for something sweet and McDonalds has just the thing to fix that. If I'm going to be eating something unhealthy, it's not like eating it anywhere else is better so I might as well get some for cheap at McD's right? I came here after work at around 9pm, and I cannot say how much I hate the drive-thru. The space is so narrow that I feel like if I sneezed I might run my car into the side walls. I drop all conversation and focus on not ruining my car-paint every time I go through that passage. I ordered a sundae, and some McFrappes for my siblings which came out to be around $5. Really good price compared to buying sweets from a creamery or coffee shop. The thing that makes this place 5-star, IN RELATION TO OTHER McD's, is the manager. He always has a smile on his face and joked around with me as I was waiting for my food. Honestly, there's not much you can do to make McDonalds a favorable experience. The place will smell like grease and the foods will never be as high quality as the stuff you pay big $$ for. But what you can improve is the customer service and the general friendly vibe that I got. 5-star, in comparison to other McD's! read more

This location is by far the nicest around with very nice staff. However, my experience today was a miss. I ordered filet o fish "plain" and this was the first time the cheese goes missing too. Plain just means no sauce or other condiments. I also left with no ketchup or sauce for my chicken nuggets. Lastly, the happy meal box was not folded well so half of the fries fell out. Ill still come back here next time but ill be more careful to check my entire order before leaving. read more

Pls don't ask for water at this McDonald, they charge will charge you. We ordered 2 big Breakfast, & ask for 2 water. Never been charge for water ever at other fast food place.! read more

The prices here are substantially more than other local McDonald's. They charge $2.99 for a plain sausage McGriddle where as other locations are $2.00 read more

The friendliest MCDONALDS ever! Local Mcdonalds. Always packed with people. But the service is fast. Btw, I always thought that MCDONALDS have the best coffee. They are actually pretty good. read more

Best MC I have ever been to! The server was very polite and I bought food on the machine so he even brought food to me. Idk if that's just this MC or all of them but the environment is pretty quiet for MC and relatively clean. Again, excellent service! read more

Great, friendly customer service, Clean Facilities. And highly organized . Quick responsive service. A real pleasure cim

Is what it is. Cheap food and fast. Drive thru is much slower than inside. Recommend getting out of the car and walking in if you're in a hurry. read more

Okay, so normally I don't review fast food restaurants; however, I need to add this positive review for an employee that went above and beyond. Her name is Maria and she was very helpful, professional, and made the customer experience so great. My daughter and I went to the drive through (because we were tired of cooking at home due to the pandemic) and wanted something quick and tasty. The meals were good overall but the fries were cold and soggy. A big reason to go to McDonald's is because of their fries so when we wanted a break from home food we were dissatisfied. I called the store as a heads up and spoke with Maria. She was very helpful and apologetic and was surprised about our food and asked that we come back when convenient. We tried it again and she was totally helpful and ensured our food was perfect (which it was indeed.) Despite them being very busy, Maria made sure to be available to chat and thanked us for coming back. read more

The gentleman whose helping customer with the machine check in was super SUPER NICE. Great service and friendly atmosphere.

The lady at the front was nice asian gal. But the staff that looked like who been there awhile was just talkin around. Order Large oreo frap and guess she underestimated the size and filled up about 3/4 of the cup. Rest well whip cream covered it. Ehhh guess go to another mcdonalds next time. read more

McDonald's - Underestimated soo fill with whipcream - Burgers Near Me - Millbrae, California

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I love McDonalds in general, but this one is getting really stingy. I personally hate those McD that charge for an extra BBQ sauce for the nuggets! Also, this one seems to mess up the sweet tea brew much more often than other places. I drink a LOT of sweet tea, and about 4/10 times, there is something wrong with it, either wattered down a lot, or has been sitting around so long, it has a strange stale taste to it. Twice I had to go into the store after the drive thru to return it because it was so horrible. The other food is the usual, which I like! read more

Complete shit they can never get orders right I think they should shutdown because they have got my order screwed up more then 10 times I could not believe that that u can screw up how stupid are your employees I think they need to go back to training and get lower pay make it like 5 bucks I'm never going back again read more

After kids done school .We carrying food home , very depressed. Every single things were cold, we ordered chicken nuggets , fries and chicken sandwich .So mad. read more

Be aware this location!!! The worse customer service experience you going to get from this location. The employee attitude very very bad. Basically they don't want you to come. I wonder if McDonald's care about there customers and are they training their franchises how to treat their customer right? Bad service bad employee bad store!!!!! read more

I always use the Mobile App but 9 out of 10 times I have a problem with this specific Mc Donald's, they don't train the employees and they don't know how to take mobile orders. read more