I see this McDonald's location has pretty low ratings, however, my 4 stars are based on my individual experience which is mostly through the drive thru. Well, do we really need to judge McDonald's food at this point? Expectations should be what they are, however, what's more important is my experience there. When I lived in Millbrae I would go here a lot in the morning before work and get a coffee. The guy taking my order (which I also suspect was in some sort of lead of supervisor position) was great, and I even knew him by name at some point. I think he was still there as of a couple of years ago, but he had a deep voice with a Spanish accent. Anyways, not a bad one, IMO. read more

I asked for my drinks thinking they had somewhere for me to fill up my soda and the guy just walked away after confirming my receipt so I asked another person for it because he didn't confirm what was going on. He came out from the back and yelled at me ITS COMING. Like dude seriously??? You didn't tell me what was going on and every other McDonald's I go to you fill up your own soda. It was a dude with glasses and wearing a yellow vest. He has short curly hair. He was getting on to do the drive thru, with the headset in his hand. read more

Greetings to all, a quality check today. Parking: is jointly with other surrounding businesses in the same area. C Inside the restaurant itself was: it was actually Cleaner than the first time I walked in 1 week ago: B Service: inside the restaurant is a Solo order station where you can preorder and pick up your the left side of the restaurant. The only problem was is that the people who didn't preorder at the same Solo station, that actually ordered at the front counter; had to wait behind the person who ordered at the Solo ordering station. This is very Bad for business. The Food : the same situation with 50% of the fast food chain restaurants ( Smaller portions and Higher prices) . Overall this location is a solid C read more

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Its McDonalds. The drive thru seems to always be busy. There's plenty of indoor seating depending on what time you get there. The food is always served hot and fresh fries never disappoint. read more

McDonald's - Big Mac Meal - Burgers Near Me - Millbrae, California

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Note to self: no free refills on drinks only coffee. Busy busy busy location! Thank you! read more

The lady manager here is really nice. I see her interact with customers and making sure her restaurant is clean and running in order.

Terrible service I got off work late at about 3:30am and placed a mobile order. They took my money and accepted the order I arrived at 3:57 and because it was almost 4am they said they couldn't serve me as it was breakfast time. I wasn't able to cancel my order as it said it was being prepared. Now I wasted 6$ and 35 minutes going to McDonalds after a 13 hour shift. read more

McDonald's - Burgers Near Me - Millbrae, California

Good and fast service. Clean tables and lots of room for sitting. They have 3 windows whme pulling up so make sure to ask which window to go to read more

McDonald's - Burgers Near Me - Millbrae, California

This is definitely one of the best McDonald's in the Bay area. There are fries are always hot. It doesn't matter what time of day you go. Staff are very sweet. And very friendly. I have never had an incorrect order or anything missing, and they always try their best to get whatever you need whether it's an extra ranch or extra ketchup. There is nothing not another McDonald's in a 20 mile radius that compares. read more

Why are people still eating at McD's? I guess if you're a kid, then maybe I can understand but the prices aren't even that cheap anymore. I needed to pick up a bunch of fries for kids at the school so I happen to browse their menu and was curious about the most expensive burger on the menu, which happens to be the DOUBLE QUARTER POUNDER WITH CHEESE -- it's over $9!!! What the heck, check out my video for the unboxing, clearly not worth $9 -- the burger is very very dry I will say that all the staff here are very nice but the wait is a little long. There are plenty of seats and the size of their dining area is pretty spacious and fairly clean. There are a lot of elderly here just hanging out nursing their free refill coffee and of course, they gotta get their daily fix of fries. Honestly just get yourself over to InNout... read more

This is for the service in the mornings. My son and I go to St Dunstan school across the street. He always wants his bacon. I been driving there on most mornings. Get my orders. I want to say I really appreciate the customer service with Maribac and Gilbert. They are the most friendliest people I know. Gilbert always say good morning to my son sitting in the backseat. Always say enjoy your bacon. Maribac when she sees me. Always say I will see you tomorrow. If you want good customer service, you need more people like them working here. Who appreciate customers with a friendly face. I get it. Waking up early, or preping things for customers. Your tired. BUT, they do service with a smile and that is very rare. read more

This is the driest "chicken strips" for $8 what the....oh this place needs to go. do not come to this McDonalds chicken is dry and stringy waste of money just threw it away. Terrible service as well. We asked for ketchup and bbq sauce and the man giving us our food was going to charge us extra. Since when does mcdonalds charge for sauce? read more

McDonald's - This is the driest "chicken strips" for $8 what the....oh this place needs to go. - Burgers Near Me - Millbrae, California

Why is Google asking for a review? It's McDonald's. It tastes the same everywhere, every time. It's open when you need it to be. The service is friendly, efficient, and prompt. The food is always hot and loaded with everything that makes feelings go away. If you don't mind living with the guilt and shame that creeps upon you as you polish off back to back breakfast sandwiches, then I highly recommend any McDonald's that doesn't have beggars posted at the drive thru order menu. Or, maybe that's your jam, in which case I recommend any Jack in the Box in Oakland. read more

There was no effort on my McRib which I was excited for. Sad !! Like were is the quality it still cost money. read more

McDonald's - There was no effort ! - Burgers Near Me - Millbrae, California

Today's visit seems to be a 2 just because I noticed this garbage or compost on one of their countertops. I don't think it should be there. What's with the chicken tenders? Is that to be discarded or are y'all still serving that to the customers next to the garbage can? Makes me suspicious of the cleanliness. Come on now! read more

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When people have a good experience here, the last thing they think is "Wow that was great! Let me write a Yelp review!". But when something goes wrong, the first thing they do is come on here. Which is probably why there are so many more bad reviews than good ones. As a delivery guy, I've been to pretty much every food establishment in the area - and this McDonald's is among the best (seriously). Turnover is very high in this industry (the job is not easy. Newcomers often don't make the cut) - so there are many many times when the team is short-staff because someone leaves and the managers have to step up. That being said, this McDonald's does a really good job of keeping up with the surge of orders (it's also pretty much the last 24hr eatery in the area). The food is great, the service is usually fast, and if something does goes wrong, they're very professional and quick to fix it. (There are other McDonald's in the area that will literally make you wait 15min for their error and then tell you you're on your own. Good workers are REALLY hard to come by, and when they do, they often are hired by other places that pay better.) I really appreciate this place - again, never had a problem with the quality of the fast food, and it's also super convenient that it's 24 hours and so close to me :) read more

McDonald's - The Double Quarter Pounder with Cheese. Probably their best item (value-wise, with coupon). I do love my nuggies, but these hit harder - Burgers Near Me - Millbrae, California

I went to the drive thru and ordered a Big Mac meal with large fries and large Diet Coke plus a four piece chicken strips. When I was home, I found out that the large fries was Medium in size and what was worse was the 4 piece chicken strips was only 3 pieces. On the order board it says 4 pieces as well as in the receipt, it says 4 pieces but we only got 3. The box container even says 3 pieces which is different from what is posted and what is on the receipt. Hey, McDonald's is this one way of shortchanging your customers. By giving a downgraded size and so with wrong number of pieces on a drive thru order, how many customers have you scammed doing this? I have pix to prove these. This is not a good practice. Now it's time to stay away from this giant and go to a competitor which I believe has a better quality and an honest approach to the business! read more

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This is a truly fast food burger and I find the people to be proficient professional and very nice too. It's not the best but it is a good choice when time is of the essence and u are hunger for a burger. read more

Out of any McDonalds that I've been to in my area, the McDonalds in Millbrae is easily my favorite one to go to beause all the staff there are very nice and provide pretty good service. Of course in the fast food industry there is plenty of turnover, but the current group is pretty good and I always get greeted with a smile and a thank you which is a big plus. The line usually moves pretty fast and I never really had to wait long for my orders. The inside is also pretty updated and clean too. Also the menu items at this McDonalds cost less than the South SF one I live nearby so I obviously prefer Millbrae's more. Also I'm happy that the breakfast bagels are back because those were a staple in my childhood. They are so good and if they ever remove them again I will cry. Recently I got the Steak Egg Cheese Bagel with Extra Onions and Extra Breakfast Sauce ($7.89). It's almost $8, but it's so good I can't even complain plus extra sauce and onions is free of charge. I definitely recommend using the McDonalds apps for deals or you're basically throwing away money and also ordering is a much faster process. I love using the deal for 99 cent coffees to pair with my meal or using the free fries friday deal. read more

McDonald's - Steak Egg Cheese Bagel with Extra Onions and Extra Breakfast Sauce - Burgers Near Me - Millbrae, California

The food was amazing for McDonalds. The service was quick and orderly, but the real deal was the coworkers singing while they worked. Some lady behind the counter had pipes read more

I don't recommend this place because customers service is terrible and they don't have respect for the customer and they given the wrong order read more

Compliments to McD's customer service at the Millbrae location. 1st day of BTS Tiny Tan Encore Collection. They had all 7. Thank you for your patience and friendly service! read more

Date: Saturday, March 25th, 2023 Time: around 11:30pm Meal: Dinner for two *Big Mac Meal Large: Large Diet Dr Pepper *Double Cheeseburger *Filet O Fish *20 Piece McNuggets: Hot Mustard, Tangy BBQ, Sweet N Sour Dipping Sauces I was flying back from NYC and huuunnngryyyyyy! Since my flight got in a little before midnight, the hubby went to grab McDonald's for dinner before picking me up from SFO. Food was fine. Exactly what I expected from McD. Got our usual order above along with their new Deluxe Spicy McCrispy. I like my fried chicken sandwiches so this hit the spot. Tho the chicken itself is not spicy. Just the sauce it comes with. No issues or surprises with this location. Note: If you want free items, I'd suggest getting the McD app. I've gotten many many free Filet O Fishes, Big Macs, McNuggets, Fries, etc. (Yes, I eat waaay too much fast food.) Tho, keep an eye on the point expiration dates. I've wasted quite a few points by not paying attention. read more

1 star for the simple fact that they took away the soda machine, and wont give refills. This location has given into the self service kiosk. Took 4 minutes to get someone to take my order at the counter. The amount of homeless people that lounge in here is also something else. If you're going to go to McDonald's, just go to Foster City, it's the last, best McDonald's out there. read more

Don't waste your time placing mobile orders. Placed the order, go to the drive thru, gave them our code, and he even says the name for the order. Then takes 10 minutes in silence to say they "don't have my order" but have my name? Make it make sense...paying these idiots $20 a hour....probably don't even got papers... read more

I took my daughter to buy a milkshake she had been wanting for a long time we had gone two weeks before and they said the milkshake machine was not working therefore we came again and they said the machine still was not working and as for the service it is also not the greatest but the food is great other then the machine and the service id say this Mc Donald's is great read more

This review is mainly for the terrible McDonald's app!! I personally prefer McDonald's over other fast food chains but after this experience, it makes me lean towards others. My family was on the way back home and we decided to order something quick and easy. I ordered from other fast food apps before and know there are special deals if you order via app. I downloaded their app and made an account. I was at home and my family was going to pick up at this location. After placing my order, somehow the order does not go through until you are AT or NEAR the location. I screenshotted my order details and everything to my sister so she could pick it up. Upon arrival since the drive thru line was too long, she went to pick up in store. HOWEVER, the employee said she could not pick up the order as she is not the person who placed the order.... like what?!!?!? I placed an order for $7 worth and you can't let someone who has all the order details pick it up????? It's not like I placed a thousand dollar order and you need to verify my identity to pick it up. Afterwards, I made sure that the order didn't go through and my card didn't get charged. Nonetheless, my sister was not going to come home to get my phone then go back to the store to "place" the order. She decided to order there and turns out they did NOT have the McRib even though it was available on the app. So if my order did go through, what would they have given me in place of the McRib??? Other fast food apps are quick and easy which is the point of fast food restaurants. I've ordered on other fast food apps before and I can easily pick up for other people as long as I have their order number. I think this is the worst app ever and McDonald's should update this service and allow people to pick up others orders as long as they have the order info. Next time I would rather spend my $7 elsewhere. read more

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I went through the drive thru for a quick and cheap lunch. (Disclaimer: I generally have 2-star expectations for fast food restaurants). The is restaurant is well above average. I was promptly greeted at the menu board, which was large and easy to see, with a friendly welcome. I placed my order and confirmed on the screen it was accurate. After a brief line, I was greeted at the cashier window by a friendly and familiar face. I've been here before and the employee recognized me with a delightful welcome. A quick payment and rolled to pickup my food that was waiting for me. Hot and freshly prepared McDouble and fries. Great flavor on the meat, cheese perfectly melted, sauce, pickles, onion. Delicious. Better than most other McDonalds I've been to. read more

I like this branch! It's clean and you'll find their signature foods and the food comes fast although I will say that their seating space are kinda Cramped meaning there's not enough seating if you wanted to stay and eat here and use their WiFi signal due to being free. There were a lot of teens when I got here and I was assuming that there's A school nearby and McDonald's is known for putting branch near schools. read more

I was waiting like 20 minutes without any reason. My order was ready while. I asked the lady. She touched that bag and she disappeared like 15 minutes why takes too long time. I still waited there. Finally other employee asked me for wait I told her my pick up order then she just hand over me. Why other lady totally ignored me . Should take responsibility . Today without reason hold me like 20 minutes extra. I asked why she hold me my order was ready 20 minutes before. Other lady told me sorry. But it was not her fault. Who responsible for that order she still ignored me . management should know. Thank you . read more

McDonald's - Burgers Near Me - Millbrae, California

This is 5 stars RELATIVE to the other McDonald's in the area. For late night cravings go out of your way for THIS store. Not only are they actually open and have accurate hours on the app (looking at you, McDonald's by SFO), but it's actually not a skeleton crew so your order comes out quick and hot. Plus it's one of the few 24/7 drive-thrus left, which means dinner is served till 4 AM. Friendly staff that try to accommodate if you have weird requests and are competent, and clean. Plus the area feels pretty safe at night so you can sit in your car after ordering. Honestly my only complaint is that they aren't closer to freeway entrances to make getting to and from this location easier. Oh, and they don't have mild picante for some reason. Hands down the best McDonald's in the area. Pretty sure the prices are slightly cheaper here too compared to surrounding areas. read more

Way too expensive and the drive through is designed to prevent you from leaving if you're unsatisfied with your order.

Fast food that took 15 min in drive through. Food still taste like fast food, but it looks horrible. The cashier was quite rude and annoying, anyone with service mind will do a better job. Back to how horrible the food looks. read more

McDonald's - Reference photo of what I expected. - Burgers Near Me - Millbrae, California

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Great and fast service. Easy order and great overall. The food may be low quality but it makes u full and its cheap

This McDonald's in Millbrae, CA at 1101 El Camino Real is one of the worst! I used the kiosk to order as suggested and then watched as my order sat there not being served. My food was getting cold.... When I went up to the workers to ask for my order by number... they pretended to not understand what I wanted... they turned around and ignored me, including the shift manager in the gray shirt. Finally, another worker approached my food, checked it and turned around. The other workers were obviously talking about me asking for the food immediately while the French fries were still hot. Obviously, with service like this there is no wonder there is no foot traffic in your stores. Horrendous! read more

Hot and freshly prepared McDouble and fries. Great flavor on the meat, cheese perfectly melted, sauce, pickles, onion. Delicious.

Told me I wasn't at the speaker. When I tried my best with a crowded drive thru. Never coming back

The food was delicious, and of you come on a Wednesday at dinner you can find the most kind people ever, and the service was so quick!! The staff are amazingly kind aswell read more

They still mess up orders. Forgot to give me the apple juice for my son's happy meal. Smh read more

McDonald's - Missing lettuce and sauces - Burgers Near Me - Millbrae, California

Said they don't accept the BOGO receipt deal like every other mcdonalds in the bay area does. Cashier was rude about it too