Went to McDonald's at 11:00 p.m. order 2 cups of hot water they they wanted $3 and lately they've been really rude I don't understand why? After not wanting to pay for it because it was too much Pablo said get out of here. Road to the owner and the owner set the price for the hot water 50 cents each and Pablo said go talk to her then. Idon't know what's happening there but you're going to lose a lot of customers by the rudeness and the price changing. And the orders continuously being wrong you can look on Yelp you can see how many people write that their orders messed up. The only good ones they have there are Johnny the manager and Kathy the manager and Jose. Poor service read more

I've been to this McDonald for years & they seldom made any mistake! In my past 3 drive thru, they either added one more flies to my order, giving me Chicken BigMac instead of beef and I didn't realize until I got home! End up eating and absolutely did not like to! Today, I specially said I want beef Big Mac and the guy still key in chicken and when I said I want beef, he key in 2 filet-o-fish! Anyway I am pretty upset and won't go there anymore! read more

Their drive thru is very slow. they let 4 to 5 cars park somewhere and wait for around 10 mins to deliver the order. not a real drive thru read more

The north bay locations are the woooooorst. Employees are unfriendly, food isn't as hot so by the time you take it home or even to the table it's cold and hard, and the floors and outside areas are dirty. I feel bad once I eat their food and wonder how our "caring" government keeps places like these in business. read more

I don't mean to cry over spilled milk, but SPOILED milk is different! I go in to get my Iced Coffee like usual and when I get to work and sip on my iced coffee I realize it's SOUR. Why because The milk is spoiled. I haven't tasted spoiled milk in years but I still remember what it tastes like. Check the expiration dates please! That was absolutely disgusting! read more

McDonald's - Poured it straight out! That was SO disgusting - Burgers Near Me - Millbrae, California

Soda bar! And lovely dining room!!

I have a love-hate relationship with McDonald's. My mouth says yes and my stomach says no. I LOVE McDonald fries. I'm aware of how unhealthy it is, but the crispy, salty, golden goodness is just so addicting. I also love using the McDonald's app to look for deals and discounts. Take the advice and take a minute to download the app!!! I usually get the 20 piece chicken nuggets, at only $5. Along with large fries and a caramel frappe. You can't complain about the price. McDonald's is obviously so cheap and the flavors yummy. Sometimes my stomach just hurts a little after eating it (reason being for the point deduction). They have 2 lanes for their drive-thru and sometimes they close off 1 lane, making the lines just a tad longer. It is a fast food drive-thru though, so you already know what you're in for. Still, I'll always be a customer here!! The McDonald's fries just keep calling my name. read more

Free bacon day from 4 to 5 p.m. on January 29th. I went to this McDonald's to try their bacon to see how the quality was. Per the advertisement you can order anything and get bacon, but it seemed like the staff as well as a manager wasn't privy to the same advertisement and it took a lot of coaxing even though it was on their board. For some reason they seem to think that you had to buy a burger in order to get free bacon but that's not the case for the advertisement you can get any item including and ice cream cone and get free pieces of bacon. I ordered a kids meal with McNuggets and once again it took some coaxing to prove to them that I could get free bacon with the kids meal, and I had to show them the advertisement on the news which is ridiculous because I really should know their promotions. Back to the bacon which is the reason why I was there, the bacon itself is really poor quality with a lot of fat over fried and not even worth ordering. Bottom line if you had to pay extra for the bacon it's definitely not worth it go to Wendy's instead you're just going to get a bunch of fat. They seem to be putting the bacon in small fry containers and broke apart one piece of bacon to look like two pieces of bacon. All them were fatty and not worth it. read more

McDonald's - My coworkers bacon and my bacon - Burgers Near Me - Millbrae, California

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Rude unprofessional employees , both supervisor and cashier totally ignored me when i was asking if my order was ready , there was a lady who was filling up her nuggets sauce container exactly in front of me and i called her attention twice and she just look at me , this mcdonalds location needs to be closed for a month and train their employees on customer service specially their supervisors read more

McDonald's - the front of the restaurant - Burgers Near Me - Millbrae, California

The food is always done good excuse me on time unless they're real busy at the drive-thru and if there's a mistake they always fix it.!!.

We ordered three sandwiches and two fries . One of which was a filet O fish and it's only ever good fresh and crispy. So, I requested it fresh dropped. The guy who was ringing us up said,"they just came out", and I asked him if he could just make mine fresh dropped. With an attitude here said," I said, they just came out a minute ago". My boyfriend and I got irritated at the same time and he told him if it wasn't fresh dropped like we requested he's bringing it back . It was late at night, one car getting their food in front of us, none behind us. He had a bad attitude and shouldn't be working drive through. The fries weren't fresh either, no, I didn't request them to be. But who doesn't want fresh or hot fries ? My sandwich was hot and not crispy. The location closer to my home is really the best. They always give me fresh fries with my fresh dropped sandwich. No attitude, no problem. Plus they have great service . We live in Long Beach so we had to come to this location, it was closest at the time. This location isn't the one we will go to again when in town. read more

Ok breakfast was really good this morning. 3 Large fluffy pancakes, sausage patty, eggs, hash browns, muffin syrup, grape jam & butter. It's far superior to jack-in-the-box's version with it's mini hockey puck pancakes. I'm a fan of all-day breakfast and wish they'd bring it back. I don't eat hamburgers and every chicken sandwich they serve is fried so please make breakfast all day! read more

Love the morning crew! They are always so friendly, quick, and they make my mocha perfect. I enjoy coming here every Friday morning before work. read more

First of all, I just want to say thank you to Maria who works there. She was a gem. I called to complain and unfortunately she was on the receiving end. She listened and communicated very well to me after what I went through. She definitely deserves a raise. What happened: the lady who took my order through the drive through messed my order and really had no communication skills. Or maybe didn't know how to do her job because she didn't know the menu? Or maybe she just didn't care? I am thankful for the refund, but they added the wrong drink to my order and I asked twice to change it. When they did change it they gave me sprite with water. So that indicates to me that it was intentional and they knew what they were doing. So moral of the story is the people who work here don't care. Then when they are upset that you are trying to fix things they just give you whatever so you go away. I've worked retail through out my life and if these intentions keep happening I can't imagine if they do something to the wrong person. Because what goes around comes around. read more

Very disappointed...ordered from drive through 2 shamrock McFlurry,got home and noticed both plain McFlurry.........so sad ......get your orders correct read more

Me and my lady went there several weekends ago to get ice coffee the cashier and whoever was cooking in the back decided to be funny and put mustard in my girlfriend's coffee, not sure why they thought this was a bright idea. I was also informed by my girlfriend that they spit a loogie in her friends coke before, I advise people to take caution at this nasty McDonald's. The workers here have no respect for customers are just sick!!!!! read more

All of the staff here are so very nice and professional. From cashier to Manager I've always had great service at this location. Its pleasant to be greeted by a "Good Morning" and they mean it. The value and quality of the food is spot on. read more

I come for breakfast. The workers are always professional and hard working. They are not kids who are just doing it for some cash. Seems like they are trying to support their families instead. Either way the food is always hot in the morning and they are fast and get the order right about 95% of the time which is good for fast food. I won't compare them to anything other than other fast food places so don't expect to be at a real restaurant it's McDonalds for Gods sake. They are really busy in the afternoon and I don't eat fast food burgers so I can't say the deal at that time or the workers. But morning are great before work for some McMuffins, hot coffee which is amazing, hash browns, breakfast burritos which are perfected with the hot sauce and my favorite the hot cakes. Make sure to put butter and syrup of course. One thing you have to do is check your order before leaving any fast food place. This is a must and will save you time and hassle. It's fast food remember. Sometimes too fast they forget the syrup or something. Also eat it fast preferably at the restaurant or quickly at home. Once it cools down it's not that good anymore. Either way support the workers and pig out once in a blue moon. read more

McDonald's - Just an example of what they sell for breakfast this is advertising pic . - Burgers Near Me - Millbrae, California

I asked for extra sauce on my Big Mac and then was charged for it without being advised that would be an extra charge. Apparently this policy can be different based on ownership/area. My issue is, if there's an extra charge for something, please advise the customer. I.tried to talk to management on site about it and they just didn't get my point. I would be able to make an informed decision if I was told what I would be charged for, giving me the option to pay extra or alter my order. Fries are always over salted at McDonald's everywhere. That's why I eat elsewhere unless stuck with McDonald's as the only available option. read more

I don't know why the people gave this McDonald in Millbrae one star. I think they never try other McDonald in America!!! I do not rate the food because what do you expect the food in McDonald? Compare with other McDonald, this one's staffs very polite. The staffs are the best that I tried the fast food restaurant. I always buy food with drive thur, it's fast. The only thing I don't like is too crowd in the weekends lunch time. read more

I've come to this McDonald's twice in the last couple of weeks for my breakfast fix of combo #7 - the sausage burritos with a hash brown and a small coffee. Both times, the experience was as advertised - extremely "fast." I was in and out within 2-3 minutes each time. The food was hot and fresh and the quality consistent with what I was expecting. They've put in safety measures to help protect their staff as well as customers during the pandemic, including glass protectors at the cashier and pick up windows and making sure the staff members wear gloves and masks. read more

We decided to get some late night drive through food. So we chose this specific McDonald's, since we were in the area. The Big Mac was okay, however the McChicken smelt awful. It almost tasted like a fish, we had to toss them in the garbage. I hope the manager is on top of these things. As we felt like the meat was expired, or not frozen. read more

This Mickey D's was recently remodeled and is pretty nice inside. Food is normal and what you would expect from McDonald's. Here's a pro tip for this location. Don't use the curbside app, used it twice here and they never brought my food. Had to go inside both times - totally defeats the purpose. While it's nice inside, I do curbside so not sitting in the drive thru line and don't have to get my kids out of the car. I ended up walking to the drive thru window since I can see it from where I parked to asked what the deal was. Walked inside and order was sitting right there waiting for me. No apology or anything - just here's your order. Also just came today and tried to order using he mobile app and going through the drive thru. Apparently mobile ordering is down today, who knows what he deal is. Maybe they don't like the app deals or something. Why have a mobile app if you can't use it how it was intended. read more

Worst McDonald's ever. Ordered 6 pieces chicken nuggets kid menu and 20 pieces chicken nuggets and large fries at drive thru. 5 pieces nuggets for the kid menu, and one 10 pieces and 4 pieces nuggets were gIven. Wtf. Is it how McDonald make money? read more

The food was horrible!!! The fries tasted like they were cooked on a grill did not even taste likes fries. Hamburger was same tasteless and no onions. I never go to fast food places but I had nothing in my house to eat. I will NEVER go back there even if I'm starving. The employees are very nice and friendly. read more

This McDonald's is said to be open 24 hrs , unfortunately at 1050p they locked the doors and were no longer serving people not sure if drive through was still open but info available says it's open 24/7. The lady kicking the people out was a bit unfriendly. Went over to have some wings next door , Found some friendly staff and good food. Highly recommend Wing Stop over this McDonald's. read more

Literally uncooked. Disgusting. It's so gross. Bought a regularly burger and it's not cooked all the way. If I could I would put 0 stars read more

McDonald's - Uncooked patty. Didn't notice until getting to middle of burger - Burgers Near Me - Millbrae, California

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This Mcdz has waaaay better customer service than a lot of the Mcdz I've been to in my area. The lady over the intercom was so polite & called me "Ma'am" the whole time. When I pulled up to the window, I made a mistake with something I said & we both just started laughing! Lol good customer service really goes a long way. Kudos Mcdz Millbrae! read more

They shouldn't even be open if they're going to take their job personal to the point where they contaminate your food an decide to over cook your order and even worse try to rip you off giving you the Incorrect change then changing their mood when asked for the manager all of a sudden they know what they're doing read more

Too slow, no idea what they are doing, asked for fry's with no salt got salt, coke with no ice, got ice

Their ice cream machine/smoothie machine/whatever makes the frapps is always working. Employees are nice read more

Ask for a meal, quarter pounder, no onions (highly allergic) and no mustard at the drive thru. When I got to my hotel I got cold fries wrong drink and a beacon burger with onions. McDonald's is very lucky I look at the burger first to make sure no onions or I would be in the hospital right about now. McDonald's, your employee's need to pay more attention to what there are doing. Some employees think "oh well not a big deal" but it is in my case. I love McDonald's and I don't want one location to ruin it for other locations that do get it right. read more

If I could leave ZERO stars, I would! After a long 14 hour day at work yesterday, I figured I'd pick a snack so I can get home after already eating, o day at the drive thru waiting to order for a few minutes and nothing. I made plenty of noise, so whoever was manning the 24/7 drive thru wasn't doing their job. I drove up to the window and the person was standing there with their back to the window on their phone. I drove up to the pick up window and people were in there arguing and I saw a car pull up behind me and i said forget it! I went here because I usually get decent service, but never again will I take my business here. read more

I don't come here often but today I came to McDonalds on El Camino and was disgusted by the experience. Previous times before I had no issue with McDonalds but now I will not be returning. Not even being halfway done with my drink, a fly came through the straw and into my mouth. I spit it out and was so disgusted and upset with McDonalds. Never coming here again. read more

McDonald's - Fly in my drink! - Burgers Near Me - Millbrae, California

Rude staff at drivetru we went there alot of times but everytime we encounter atleast one rude staff.

terrible staff! Missing different items in the bag. No children's drinks and no sauces. Didn't even want to give us a large bag to put everything in. Last time we ever go to a McDonald's. read more

Main reasons why I go to McDonalds is the value deals offered from the McDonald app and enjoy eating their burgers, fries and shakes. Love their value deals where you can get free drink, buy 1 and get the 2nd sandwich for free or breakfast deals which can save you money using McDonald app. I also love their McPick for 2 which I buy to take-out during my lunch break from work. Such a great price! Service is great and friendly staff! Parking is no issue and I find the service using the drive thru is quick as well. I've come to love McDonalds ever since I was a kid when my parents would take the family here to eat. read more

McDonald's - Burgers Near Me - Millbrae, California

Today was National Ice Cream Day ! I went in there for their Soft Serve ice Cream . They had pre- made them and put them in their freezer. The ice cream they sold me was terrible! The only reason I am giving them two stars is because they let me round up my bill for Ronald McDonald's House and they gave me Mustard for my husband for his sandwich. Otherwise, I will never come back here. read more

This was the worst mobile app experience ever. I use it all the time and love it, but this restaurant does not know what they are doing. I waited 20 minutes for a simple order. I had to get out of my car and go in and they acted like I was inconveniencing them. The girl that finally brought the food out almost threw it at me and walked away without a word. I was polite the whole time. I won't go back here and will tell everyone I know to avoid this one. read more

Not only did they give me the wrong sandwich twice but they were also dry it was just bread and chicken and that's it , they even added a little burn to the bun I guess for extra taste read more