For a McDonalds, this location is nicer than average. I got a fish filet and French fries along with an iced coffee. The filet and fries were freshly made, made correctly and hot. The ice coffee had a bit too much cream but was decent. The ambiance inside was better than average. Service was fast and professional. Bathroom was clean. Parking lot was in good condition and clean. read more

The order was wrong 2 whole times. The service was pretty good. Not at my liking tho. Food was amazing. ALTHOUGH! There was NO straws. There was sauce MISSING! This deserve 2 stars. Would not go here again. UNLESS I need to. read more

Every time I go to the drive thru at this location they make me move to the third window or a parking spot. Then I watch multiple people pull through the drive thru behind me, get served and leave. It doesn't matter what I order, they always make us pull forward and wait up to ten to fifteen minutes. Then they aren't even apologetic about the wait. They are rude. The last time I actually saw them stick there head out the window behind me because the had completely forgotten I was there and another customer was pointing at me. I kept going back because it's so close but after they completely forgot me and didn't understand why I would be upset about it, I'm done. It wasn't like that before they renovated. They were efficient and kind and quick. read more

Wow, this is one of the worst McDonald's I've ever visited in CT. The smell when we walked in the door was awful - like raw chicken - not a good ambience when you're trying to eat. The wait took forever. There was no hand sanitizer in any of the hand sanitizer dispensers. Gross. All around not a good visit. read more

My family loves McDonald's I'm just OK with it I like their spicy chicken sandwiches what are usually get and it's pretty good but my daughters like most kids can probably eat McDonald's every day I don't let them of course but they could and that's what they say they always want to go so we're on vacation there's 621 McDonald's everywhere so that's usually where we end up at when we need something quick while we're on the road so this McDonald's was relatively good to be honest the service was quick and the food was fresh so when you have McDonald's you know what you're going to get so every location of course I base my rating on hell they were service wise and food wise so I will give this establishment a Four they did a pretty good job read more

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If you were traveling with children, I would recommend stopping by this location versus some of the pit stops along I-95. I was directed here recently after a snafu with mobile ordering at one of the Pitstop McDonald's locations. This was the next closest one along my route on I-95, and it happens to be right off the highway. In fact, it was right in front of the off-ramp! I came in, checked in on the mobile app, and presented the order number to the cashier. He quickly got my order ready, and the wait time was very low, less than 2 minutes. Even helped me see their current selection of Happy Meal toys for my kids. On the day that I went, it wasn't incredibly busy, right around 12 noon on a weekend. In the short time I was there, I did get to take a look around and noticed that the counters were very clean, and the tables were regularly wiped down. Play space is substantial, nice and spacious. Any kid would love to run through there, and give their parents a little bit of quiet to enjoy their meal in the meantime. Now, I can't comment on their drive-thru, as I did not use it during this visit. There was, interestingly, parking spots available for drive-thru. I would imagine anybody going through the drive-thru is grabbing their food and leaving. As for the food, well, it's fast food McD's, so the standard is to be expected. Can't really complain as long as the order comes out timely, hot and correct. read more

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I love this McDonald's. They are very fast and their food is never cold or stale. It's super clean and has a lot of space.

This is a review of every McDonald's from Waterbury to Milford in Connecticut. It's about service more than the food. I only get iced caramel coffees. The food is poison but that's a different issue for another day. I drive a lot so I've been to all of the area McDonald's. The only McDonald's that consistently gets it correct is the Thomaston ave one in Waterbury. Anywhere a typical order will be caramel iced coffee light ice and 5+5. That means I don't want a full cup of ice. I don't want one with no sugar or no caramel. I want what I order. I did reach out to complain to McDonald's and their response was generic but they did tell the staff at the location that I mentioned. On my next visit I got a very over the top passive aggressive interaction with the staff calling the boss and then saying " we better get this coffee right or we're gonna hear about it." Long story short I dumped that order and stopped going there. Today I went to another location in Milford and my drink was minus sugar and caramel so I'm done with this trash company. read more

This used to be our favorite McDonalds. We will no longer eat from this establishment. I was there with my two friends and our children who are ALL Autistic. The kids were eating and having a great time together. An older man, who works for McDonalds came to the table and told our children to "keep it down and be quiet because they are disrupting the kitchen from making orders. Now if you live in Milford and ever went to McDonalds, you know who this arrogant much older man is. He likes to tell people that he doesn't need to work but works for fun! Yet no one had fun today. I informed him that they can't be "quiet" that they aren't disturbing anyone. He then informed me that they were disrupting the kitchen. Then I asked him if there was an area they had for disabled people so we could continue our lunch without being silent. He informed me they do not. I stated we will leave so the kitchen can do their job in silence, since the entire McDonalds needed to be silent, or without disabled people. So we left and I told him I can't wait to send in my google and Yelp reviews! It's hard enough having people stare at us, but to embarrass us and make us feel unwanted and to come to our table and tell OUR children to be quiet! The audacity and ignorance of this miserable old man is absolutely NOT ok. He should retire now or not work with the public! read more

Maricela Melendez (sp?) was the manager I dealt with and she should be fired. I can't believe what an insulting and awful useless person you have working for you. I arrived at the driver and pulled up the Deals code on my McDonalds app for a buy one get one free milkshake any size. The code was 70 54. When I gave the person the code before my order, he said the code was invalid and to wait until I get to the window and give it to them when paying, which I did. The cashier said this is an invalid code. She tried is 3-4 times. It's is clearly on my phone and I am showing it to her. She keeps saying there is nothing I can do, so I ask for the manager, hoping they will have the sense to over-ride this error and grant me the free milkshake. Maricela proceeds to argue with me that I have made a mistake and says this is my fault! I explain to her that I am not a dummy and know how to use this app as I've done so several times before. She refuses to help, She said if I was to come into the store and place a normal order that she would be able to help, but this is not a normal order and there's nothing she can do and it has nothing to do with her. I can not believe the level of incompetence and that your staff is so disconnected from what you as a company are doing through your app. Why does your staff feel like they cannot do anything? This is actual the second time this exact same thing happened. The previous time was 1-2 months ago on the drive thru on I-95 in Fairfield, CT. The same error (invalid code) and the same helpless response from the cashier - that this is not them, the app is something totally different and they have nothing to do with it. I want to spread the word wide and far that you as a company are making deceptive claims that this app and "deals" will some how provide us with some benefit. You've already jacked up your priced so high that we need "deals" just to be able to get food for our family and then that even fails. read more

The made a mistake on my order. I brought it back for the counter. Then they me the correct order but it tasted like they poured chemicals on it. I spit it out and left it there. I would. It feed that to my dogs. Clearly someone was upset I made them do it over and thought it was funny to poison me. read more

This location is convenient because it used to be on the route to drop my boyfriend off at work. They are friendly but the quality is not the best here. I have received incorrect items as well. There is room for improvement at this location. read more

I'm a usual customer, but this morning for whatever reason over 25 years of spending money and knowing mostly everyone on a first name basis... it had to have been by far my worst experience here. The woman at the drive thru literally while I'm explaining my order on how I'd want my hot chocolate reached up and activated the window on me and closed the window In mid convo... literally reached up and hit the switch. Not even mention the lid wasn't on and all the hot chocolate spilled on my son. The lack of customer service, I'm better off driving 5 minutes in the opposite direction... smh read more

Very rude staff. Placed mobile order. They told me they couldn't find it in the system. I showed them the email and they said I fabricated the email. Asked for a manager who told me first that the order isn't in the system and then changed her story that someone had already drove through for the order. Manager lied right to my face. I just left. Wasn't worth the fight. Will be asking for a refund and to talk to day manager. read more

Quoted from McD's website: "McDonald's proudly introduces the new fresh beef Quarter pounder burgers. Each one of our Quarter pounder (etc) burgers is made with 100% fresh beef from North America and cooked right when you order it (except at this location?). It's hotter, juicier (compared to previous version) and full of flavor. Each beef patty goes straight from the refrigerator to our flat iron grill, where we sizzle and season it to perfection... (when, at 4:00 AM each day?) We decided to try them today and found little of what McD's claims is accurate. What we received were neither hot nor juicy and in fact overdone, dry and a bit tough. Also, they were delivered so quickly, there was no possible way that they could have been cooked to order as claimed. Feeling a bit ripped off for laying out $14 for 2 less than stellar burgers and 2 small fries. read more

McDonald's is a brighter place with JoJo working here. Guy is always optimistic and haply to be receiving your order. Can't express this enough, There isn't a pay check big enough for the love he puts into his job. Long nights become a bit brighter with JoJo behind the register. read more

This place is a disaster. I go here almost everyday and everyday it gets worst. The Hispanic employees are always saying not so nice things in their language about people and not realizing some people of other races do speak Spanish. However Tonight I arrived there around 10:46pm and the doors were locked and there was also a man sitting in the dining area that didn't work there. I live in the area so I normally walk over this woman who I later found out named Maria told me to hold on @10:48 and then never came to the door. Finally at 10:54 both managers were standing near the register so i knocked on the door and they opened it. While I'm explaining what had occurred and asking why did they close early this woman Maria says your a liar and proceeded to say multiple inappropriate things including calling me a bitch in Spanish,and what made matters worst is she's doing this in front of her managers. I have encountered her once before this week and this woman needs to be retrained and taught how to speak to customers. Will never go back to this place even if someone pays me. read more

The new McDonald's is terrible compared to the old one. They took a place that was fun , rich in color and life and turned it into this monotonous ,boring , lifeless thing that looks more suitable hold office meetings then to have kids anywhere near the place. I don't know who told McDonald's that they need to look like Star Bucks but they should be fired. As always the new McDonald's is pushing the kiosks. I didn't want to order from one of those and took about 5 minutes to get the attention of one of the couple people that actually work there now. Then they have them deliver the food to you at your table. Such a joke. Their a FAST FOOD place, not a diner!!! McDonald's is getting away from being kid friendly which in my opinion is a miscalculation on there part. If I was a competitor of McDonald's I'd be taking advantage of that. Im surprised they still have the happy meal. Give it some time and before you know it they'll change it to the millennial meal. I'd say about 90% of the time I went to this McDonald's is for the kids to play. Now that is not an option I will never go back to this place. In retrospect it's a good thing because let's face it the food there is garbage and the less of that the better. read more

DO NOT attempt to go to the drive thru in the morning unless you are prepared to wait at least 10 minutes. I was behind some guy this morning that ordered something that apparently was taking more than 10 minutes. The crew SHOULD have asked him to pull forward so the entire line was not held up. All I ordered was a soda. I missed my train because of this. Thanks for making my morning crappy. It's a simple thing- if an order takes longer than expected ask the person to pull forward. This place sucks. read more

I usually don't post about fast food restaurants but I am....for this McDonalds. I'm reviewing it cause of a certain worker there. His name is Joe and he's an overly hard working gentleman. He's always very courteous and makes sure that customers get what they want. A couple days ago we were there and there was three women that were making fun of him cause of his overly nice customer service skills. I wasn't happy about them.....cause this worker was doing over his best.....but they were being nasty bitches!!!! I wonder if this guy Joe was mean and rude......how would they of felt? I'm just glad he didn't hear them.....cause rude people change nice peoples hearts......I've seen it many times. Sooooooo......Joe is why I'm giving this McDonalds 5 stars. If it wasn't for him......this McDonalds would be just like every other fast food restaurant........fast and un-courteous. If you give people "Employee Of The Month" and bonuses....Joe definitely deserves it. THANK YOU!!!!!!!!!!! read more

Well to start off the damn toilets didn't work. Tried to take a shit & it overflowed real quick. Also no one came to plunge it so I had to use my hands & it still kept going!! Then my burger had some cum in it & you could clearly taste it. Without moonshine on the menu it's pretty shit to be honest. I fucking hate McDonalds man. read more

Very disgusted!!! Went they drive thru to get a quick meal for my son while at hockey practice and got ripped off!!! Total came to $5.31 l, I gave $10.31 and when lady asked " do you need anything else" I answered " yes my change". She than said you gave me a $5 when I'm positive I gave at $10. I only had two $10dollar bills in my wallet! Manager comes and says you need to wait for me count the drawer, which is ridiculous after waiting already !!!!! He counts and says " yup $187 that what drawer says"...he never counted change or singles! I'm so immensity disappointed in the regard they treated me, and stealing my money! I am positive what I gave and if they left the bill on the register while counting change their wouldn't be this mistake! McDonalds doesn't need my $5 but to my kids that's another meal. They should be ashamed for treating a patron like a criminal when their employee can't count!!!!!! This is why education is so abundantly important! And English, you need to speak fluent English in America. read more

i stopped here on saturday for a quick bite.. starving mind you.... i ordered a mckn with cheese... well THANKS MCDONALDS FOR SCREWING IT UP AS ALWAYS... my mchkn with cheese turned out to be a mchkn with tartar and mustard... i suffered severe heartburn all nite from this nasty sandwich.. i was in a rush and could not make it back but considering what i went thru .. I WOULD NEVER GO BACK , NOT EVEN FOR THE DAM DOLLAR... .. do you realize people order what they want to eat... not whatever you feel like giving them.. i will be at the doctors tomorrow.. i still have my receipt and the ticket on the front stating what the order was.. since i cant eat relish.. this is obviously not my order.... GET IT RIGHT ONE DAY MCDONALDS... I WILL BE GOING TO BK FROM NOW ON read more