I've been to this Five Guys several times, and it's consistently good. Good service, very good food, and it's so clean and smells clean. Their milkshakes are so good. read more

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Service had gotten better lately. Depends who is working. Foods good, the new 6$ combo makes it worth it. Still an 18$ meal but it's comparable or batter than a sit down burger with speed so why not read more

I had to see what all the fuss was about and I'm glad that I did. I got a double bacon cheeseburger with ketchup, lettuce and tomato, and a side of fries. Service was courteose and the food was delicious read more

This amazing staff treated me with grace and courtesy as I presented at 9:57. As I apologized, they assured me it wasn't a problem. True customer service at its best. read more

Employees who took care of me were really nice! I had a little bacon cheeseburger w/ extra pickles. My bf had a bacon cheeseburger w/ lettuce,mayo,& ketchup. We shared a little Cajun fries & a large fountain coke. My food was supper fresh & hot! The fries were piping hot (just the way I love them)! There was a little too much Cajun seasoning on the fries. It kind of overpowered the taste of the fries. Someone has a heavy hand,lol! My burger was juicy & the bacon crispy! The extra pickles gave it a little kick! The vibe was chill inside. Not too loud & not quiet. Def will be back. 1 of my fave locations besides the Orange one! read more

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I'm honestly not a huge burger person. I prefer a nice steak or something different I've never tried. When I do crave a burger... Five Guys is my spot! I've even tried burgers at Fatty Pattys and Texas road house. I did not enjoy fatty pattys burger. And I LOVE Texas Road House, but for me when it comes down to a great burger and fries... Five Guys is where it's at! read more

Five Guys - a hand holding a hamburger and fries - Burgers Near Me - Shelton, Connecticut

I order a cheeseburger which was over $13. I'm a burger purist so when I pay that much for a cheeseburger it better look like the picture. The toppings I asked for was fried onions and mushrooms, the onions were crunchy and the mushrooms were on the grill for way to long, so much so they were hard. The other issue was the topping were on the bottom and two pieces of cheese were on one patty and mother on top. It wasnt that way the last time I went there years ago so I guess over time they just lost interest about quality food and presentation. I done with 5 Guys, I make better burgers at home, but if I do go out for a burger I'll go to shake shack in Westport. They take pride in there work and the topping are on the top and cooked appropriately. The burger meat is so good there also and cheaper than 5 guys. The staff is also very friendly and if you have never been there before they will give you a card for a free burger on your next visit. read more

I used to come to this location often, but have found the quality has gone down. In ordered take out online and followed the prompts. When I arrived, I had about a 10 minute wait. When I got home, my burger was cold - it wasn't the glorious burger I was used to getting at Five Guys (I live fairly close and know the burger will cool down on my ride home, but this burger was not even warm, it was almost as if had been sitting out for a long while). The french fries were hot, however they tasted like they've been sitting in the bin for hours- not fresh. I'll continue to come to this location and will hope for the best on my next visit. Seems to be a hit or miss. read more

The French fries are constantly poorly prepared as they are soggy and lack the crispness that made them so good. Maybe the employees need to be better trained how to accomplish the required crispness. read more

I went back there recently and the burger was not as good as usual. I still like visiting them though as the burgers, even when they are not "as good as usual" are still pretty good! This particular location is very clean and has both indoor and outdoor seating. It's nice to sit outside in the warm weather. I sometimes get a double burger as they fill you up more which the single does not always do. Their food is great and the inside is very cute and I have never had an issue finding a table. Occasionally, if you dine outside you will see Geese meandering about. That's always a nice surprise when it happens. Staff are friendly and it doesn't take much time for the food. Their French Fries are AMAZING. Five Guys are listed under Fast Food but I consider them a step up from that. There are also awards on the wall including one apparently having been won for best place to have lunch. I prefer it for dinner but either way I like this place alot and they are among the top places to go for a quick and juicy burger and fantastic fries all at very affordable prices. read more

Five Guys - Interior. - Burgers Near Me - Shelton, Connecticut

Whoever was working today Tuesday, September 5 around 5:30 PM, I've gotta say that was some of the best Service I've ever gotten in my life. I felt like I was in a time warp or I was in the south from how great the hospitality was it felt like it was I was in my own home. It has been so long since establishment treated me with such warm in had such excellent standards of service. I will be coming here again... Thank you. Five guys of Shelton. read more

Great service, felt comfortable and welcomed... shall be back I had the hotdogs with cheese and fries. Though a bit on the high cost, they are quality and taste confirms that. read more

Five Guys - Front area - Burgers Near Me - Shelton, Connecticut

Do. Not. Go. My boyfriend and I grabbed dinner with another couple at the Five Guys in Shelton (at 4pm on a Saturday - so not really busy) and we had an absolute terrible experience. Our friends ordered and paid first, and got their food immediately. We ordered and paid right after them and waited over 20 minutes for our food! Please note: our orders were extremely simple. 2 little burgers and a regular fry. Nothing crazy. People were ordering after of us, delivery orders were completed, etc. and they got their food before us. 23 minutes later, we finally got the food. No apology for the wait or inconvenience, nothing. The couple we were eating with already finished their food, as they should have, so they could enjoy it fresh. We were extremely upset though. My boyfriend went to talk to the manager to express his concerns, and the manager was an absolute horror. She did not apologize for the inconvenience, giving excuses rather than trying to resolve the problem. She was disrespectful, and an indecent human being. If these are the types of managers that Five Guys is hiring, I question the purpose of the company and what they are trying to accomplish. Because with managers like her, Five Guys is going to lose a lot of business. I have 10+ years in the food industry and customer satisfaction with a company has never been more prevalent than in todays world. The Five guys manager could have easily turned this scenario around by apologizing, offering to comp our meal or even just offer another fry or a free milkshake. I would have been fine with an apology. Then I would have been writing the best review ever because they took our dissatisfaction seriously as a respectable consumer. However, the manager had zero empathy for their mishandling of our order, and I now consider her an incompetent, disgusting human being. I don't recommend going to Five Guys, there are other respectable restaurants within that area to choose from. read more

I remember going to one of these places years ago. The guy at the register was very nice. We ordered 1 mini cheeseburger, 1 regular cheeseburger, two hot dogs, a small fry, a regular fry, and a regular soda. It costed $50.81!!!! I almost fell over. Mind you...this place isn't in Westport or New York...its in the country in Shelton. The food was alright...nothing to warrant that amount of money. They got me once...never again. read more

So after a long time we visited 5-Guys again. Sorry to say there has been no improvement. The store was dirty and the prices have gone sky high! Almost $9.00 for a Little Cheeseburger and $5.50 for a little fries. Wow! $15.00 plus tax for lunch, $30.00 for 2. You can have a much nicer lunch at Chili's or Outback right across the street! read more

When I first walked into the establishment I felt unwelcome... there were 8 staff members there and not one of them could make a cooked burger. I would have rather had a rock hard burnt burger than this unsafe monstrosity. I am very upset, if I could give 0 star reviews I would! read more

Five Guys - This is the cheeseburger I received looks like from one of the five guys establishments.... It's still walking.... - Burgers Near Me - Shelton, Connecticut

Today was my first time trying 5 Guys. When I say this was amazing that's an understatement. Everything was freshly made from the burgers to the fries. I will most definitely be back to try their famous shakes. The food was most definitely worth the price. read more

Five Guys - Bacon Cheeseburger with the works. - Burgers Near Me - Shelton, Connecticut

This location observed COVID-19 SAFE practices. Service was quick and clean. They made a mistake with our fries. We brought it to their attention. They showed genuine remorse. The manager wanted to refund us, but we refused. It was not really a big deal. He still gave a milkshake and lots of good new fries. Great food + great service = an excellent lunch experience. Thanks Excellence service recovery!!! read more

Went to five guys Shelton Friday 3/17/23 I have been there before, it seems like no matter when you go there.The fries are absolutely terrible. They're soggy they're limp and they taste oily. It's like the oil is old, either way they're terrible for a place that makes a lot of fries they should do a much much better job than that or get out of the fry business completely, the burger on the other hand was pretty good. read more

One of the best burgers you can buy and worth the price, especially since it's a healthier patty to start with. I love their fries. Burger taste is usually very good, but that depends partially on the $FREE toppings you choose! They make shakes at this location. Staff has always been nice here. Their mobile app has gotten much better too. read more

I came from the Hyatt House hotel, just across the way. I think I came a day or two after they opened. There were tons of employees there, about 20, all being trained. It was fun to watch them learn, even if they were a bit rowdy. Hey, they're kids. Down to the nitty gritty: they give less fries than other Five Guys do, though it's still more than the cup can hold. Also, they have two of those coke machines where you can choose your drink and mix-in flavor. Very good! Overall, it's a great start. I'd give it four stars, but I'm knocking off one for lack of professionalism. The cashier looked very flustered and wasn't too cordial. Yes, she's learning I'm sure, but she could at least smile. Lots of potential, though - I wouldn't be surprised if this place becomes a five star five guys in about five days. read more

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Food great but the staff had his daam pants down while I'm trying to eat a burger. Disgusting!!!! read more

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Was traveling through so decided to stop at Five Guys. I really like their burgers, always consistent. I ordered the double cheeseburger, large fry and a caramel milkshake with tip almost $25. The double cheeseburger was great like always. The milkshake with spot on even though I had to ask for it because they forgot it. The fries tasted good. So why only three stars if everything tasted good? When I took the fries out of the bag and put them back in the cup it barely filled it. Now, it could be I'm spoiled or condition by other Five Guys the dump a bunch into to bag as well as the cup full. For a $7 fry I was not satisfied and for a $25 meal I really expected to be stuffed. There are many places that you can get a better lunch for $25 or less. read more

Food was good as it always is at five guys. Service at this restaurant was above average. Cashier was eager to take our order very upbeat and happy which was refreshing on our road trip read more

Very difficult review. I used to come here fairly often as my office was right around the corner. Nowadays I come in once in a while. It is usually outstanding, but my most recent visit was a complete 180. I tried ordering from their website for the first time, and that turned out to be the mistake. Ordering was easy, and when you get to the restaurant you press a button that says I'm here, and your food will be ready. Stood at the pick up window for 5 minutes and no one acknowledged my presence. Other customers came and got their orders. After another few minutes I try to get the attention of one of the employees, and she walked away from me. Finally after 10 minutes manager came out and I expressed my disappointment. He Explained that their tablet is broken and they do not get notifications when website customers click on I am here. But that's not all. There are lots of explanations as to where that went wrong, but the food was terrible. The fries which are usually perfect and overflowing the bag, barely fill the cup and we're under cooked. The burgers were tasteless, and the bun felt a bit stale. Since the last time I've been there it seems like they've had a price increase, and for what they are asking, it had better be perfect. It wasn't. Maybe this was a one time bad day, maybe it's going downhill, I don't know. Based on all of my other visits the review would've been four stars. read more

I love Five Guys burgers!!! The staff is usually very friendly though the gentleman at the register when we last went could use a little more warmth - no biggie. The price is right & the burgers are hard to beat imo. You can add a ton of toppings for n/c and some for a small fee. I've never tried the fries (I know, I'm missing out) so can't comment on those. Love the soda machines they have with lots of flavors to pick from. Also free peanuts for the win!! read more

Overpriced, for real -- like restaurant prices! A burger only is like $8 for a to-go. The food seems fresh but a bit bland for my taste. It is a nice touch that everything can come with peanuts. The staff was nice and friendly and helpful. Just those prices, man, for a fast food places of less taste than it needs - I couldn't get over that. When I found out how expensive my order would be, I wanted to cancel my order and leave -- my embarrassment and dignity were the only things that prevented me from doing so. Had I seen the prices before ordering, I would have immediately walked out. Not going back to any Five guys anymore due to price for a simple fast food place-- just not plausible. read more

Very greasy but good. The fries are basically all grease but somehow I still love them. Burgers melt right in your mouth. If you are allergic to nuts you shouldn't come with 2 miles but otherwise I recommend it. read more

I'm a loyal Five Guys fan and visit a location in San Jose, CA quite frequently! While traveling, I came across this location and was excited to other my usual (little cheeseburger protein style). I should have known when I placed my order.... The cashier just looked at me like a deer in headlights and stood there. I wasn't sure what happened so I said protein style is a cheeseburger w/out the bun and wrapped in lettuce. I thought she understood until I picked up my order. I got a foil pan w/ grilled onions in the top left, grilled mushrooms in the top right, separate ketchup, separate mustard, sliced lettuce, the hamburger patty and cheese. When I asked the Asst. Manager he said they didn't have fork/knive but could give me extra lettuce so I could make my own wrap myself. Weird.... I get this all the time in California and thought Five Guys had the same concept nationally. read more

WARNING: PEANUTS EVERYWHERE. IF YOU HAVE ALLERGIES, STAY AWAY! Five Guys has a very limited menu - hamburgers and hot dogs with a few other things that you can make with the fixings for the first two. But they do it well. The hamburgers are quality, the hot dogs are tasty and meaty and there is a variety of fixings available for both. If you want a side dish, they offer free peanuts or semi-expensive fries. Being a cheapskate, I have never ventured beyond the FREE peanuts. The place itself is fairly generic fast-food with small tables with 4 chairs on them and refillable drinks. It is not kept particularly clean - probably difficult with peanut shells everywhere - but it's never very bad either. The staff is friendly, but stays behind their counter. Overall, a decent place to pick up from if you want what they have and don't have peanut allergies. read more

So I don't usually like eating at chains but was in a rush and ended up at five guys. Well I was pleasantly surprised! I loved the burger. I ordered a cheeseburger and had no idea it was going to be a double cheeseburger. It was huge, I can barely get my mouth around it. Oh and free toppings, love that! The meat was so fresh,the cheese was nicely melted, the bun was perfect and they didn't skimp on the toppings (mushrooms,jalapeños,LTM) I give the burger 5stars. Now for the fries, greasy,soggy,needed salt, wouldn't order them again. One star Service,well just ok. Two stars Cleanliness, the floor was filthy,greasy and peanut skins all over. I know they give free peanuts and they are messy but floor should be swept more frequently. Negative stars Will I go back? Yes absolutely but only for a cheeseburger. Hold the fries read more

Holy moly, more than nine bucks for a burger? Five dollar shakes? It shouldn't cost more than $30 for two people to eat a fast food lunch. I've been to other Five Guys and this is the first one I didn't enjoy. Very loud, table was dirty, long wait for food. This place isn't doing their fries right. Other FIve Guys have fries I can't stop eating. These I only ate two, soggy and not good at all. read more

Placed an online order tuesday and went to pick up the order at noon. Sign on the door said wont open till 2:30. still charged me for food i did not receive. Called customer service number from the website and gave them my information. 3 days later no refund. called again and they had no record of my call. How convenient. Called again today and had to re submit info again. Very poor service, will never go back to the shelton location again. read more

For starters I'm not a fan of 5 guys as it is, so take that into consideration before continuing to read my review. I was staying in the Shelton area and had to run back to my hotel really quickly on my lunch break. Right across the street is the restaurant location so I decided to stop by and get a cheeseburger with no mushrooms - not even bother with the french fries because they are disgusting, get a large drink and I'm out!!! I was thinking 10 to 15 minutes MAX. This guy (super nice dude) calls my order, I sit down at a open table sit down, inspect my burger and what do you know ... MUSHROOMS. I got up and told him the situation, he said the buttons are unfortunately near each other and suspected it was an accident. I sat back down and waited 5-6 more minutes, ate and left. Anyways, this review is not even about the food, just about a bad day at work I guess. LOL - cheeseburger was pretty good. read more

Just wanted to give a shout out to all the Five Guys employees who are doing a terrific job with all that is going on with the virus. Have ordered delivery and curbside pickup over the last few weeks and the food has been delicious and delivered on time and all the employees have been extremely efficient and friendly. Kudos to you all. read more

Called ahead for 2 burgers with fries. Arrived within minutes and went to the pickup area. My order was ready but I was informed that I had to go to the back of the long line to pay. Why in the world would I call in an order and then get behind 20 people who haven't even placed an order yet? When the cash register finally rang, the eyes sprung out of my head. TWENTY FIVE BUCKS??? For 2 burgers and 2 small fries? "Oh, our prices just went up." Y'THINK? Would've been better off with 2 Outback burgers. As it was, the fries were ice cold and they botched the toppings on one burger. On the other one, my wife took a bite and felt something crunchy. She checked inside to see if they mistakenly included bacon bits and found burnt grille crumbs! Are you kidding me? $25??? Burger King, here we come. read more

The staff are patient! It takes me about six minutes to make up my mind. They're courteous, and kind. Extra fries, please :-) read more

I returned to this place earlier today. Waited 21 minutes for a burger with lettuce and mayo and a regular size fry. Unbelievable. This is the worst 5 guys burgers and fries I have ever been to. Not sure why corporate has not shut this terrible location down yet. Something has to change. Terrible ownership. read more

Great hamburger joint music is a little bit loud; however it's great because you can get a hamburger Made to your liking and all the fries, peanuts you can eat the french fries are handmade and they are delicious. read more

Yeah, they are kinda expensive but when I need a burger fix, it's always going to be Five Guys