Totally unorganized despite just a few customers. Took a while to complete order then I got home. They had put the bowl upside down in the bag so by the time I got home it was leaking through. While the bowl otherwise was good the chips were clearly stale. I'll stick w Moe's in Derby read more

This place clearly has 0 leadership from the owner, 0 training from the team and no care from the employees. It's a complete failure time again and again. You should be ashamed of yourself if you run this place. These reviews are all true. If the owner of chipotle came here, you'd be shut down instantly. Food safety, food quality, food prep, it's all terrible. I've never seen a chipotle run this bad in all my life. I've worked at chipotle for 5 years and if any of these issues happened at my store I would be ashamed to even work there as an employee. We want chipotle, the reviews aren't here to cuss you out, we are literally pleading for you to run this place like how you're supposed to so we can enjoy it. Please!! read more

Came here for lunch on a Tuesday in between a couple of appointments my daughter had nearby. First thing we noticed is that it's a bit spacious. The workers' energy was blah. My daughter added guac on her bowl and the portion was cheap; Not to mention the container was almost empty; I told him I would purchase some too but it looks it needs to be replenished. Instead of getting more, he starts scraping oxidized guac from the edges, Gross. My chicken portion was also a bit small, next time I'll ask for a double portion. Other than that, everything else was good. My daughter likes to get chips on the side to dip in. The area was clean and there's plenty of parking in the plaza. read more

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My pick up order was missing an item. I called and tried Pepper online to get assistance. The virtual assistant was useless and Pepper buffered out after saying it would get someone to assist. The food received wasn't good. The orders were missing beans and had the wrong kind of rice, which was mushy. Also, the orders were not labeled. Eating at home is a better option vs. paying for disappointment and aggravation. read more

They had none of the ingredients for my order and couldn't issue a refund. While the staff isn't to blame directly, they are to blame for the fact that they quoted "35 mins for chicken" then stood around for 20 minutes not started chicken. They are to blame for starting my order without saying "oh, by the way we literally only have to tortilla and cheese for this." The owner's franchise license should be revoked. read more

They don't even give you extra sour cream and vinaigrette knowing that options isn't on the website for add to your order ... they want us to pay extra for a tiny container of sour cream and vinaigrette... I would've paid for it but like I said it isn't even on the website so this is annoying and I won't be buying from chipotle anymore that is why I get CAVA .... I NEVER HAVE THIS PROBLEM WITH THEM !!! read more

I stopped by last night while traveling late, and unfortunately, the place was a complete mess. The food looked unappetizing, and the overall cleanliness was terrible--I ended up walking out without ordering. There's another similar Mexican restaurant across the street that's much cleaner, with good food options and great service. read more

Unfortunately, the worst Chipotle I've been in. Kitchen and counter were an absolute mess. After waiting five mins for the five people chatting to acknowledge us, we walked out. read more

I really don't know how you can screw up a pickup order but alas this chipotle did. I ordered one burrito bowl and one burrito and got two burritos with nothing labeled so of course it was impossible to figure out which burrito was which. Shame on me for thinking this place was competent and I didn't check before I was on my way. There was also an employee that handed me the order and you would think someone would double check the order before handing it to the customer, but no. To top it off, the burritos were made sloppily and fell apart after the first bite. Hence why I always order a bowl! Moral of the story - ALWAYS CHECK to make sure you get what you ordered. Don't make the same mistake I did. I also tried contacting the location and no one answers the phone and stated "'memory full". I also contacted chipotle through their website and they said they could not do anything as the order was done through UberEats but this not Ubereats's fault. The restaurant got it wrong! read more

so basically we were coming from Taco Bell because they were overcharging us and we weren't gonna purchase stuff from there so then we went to chipotle and I ordered a cheese quesadilla for my kid and my dad ordered a burrito but the quesadilla I ordered for my kid was supposed to be five dollars but they charged me for $11 and then my dad ordered his and he ordered lots of stuff on it but they couldn't do it themselves so my dad said that he can do it. He can roll it and the lady ignored us and didn't even react so she just kept trying to do it and half the ingredients fell off and then this other lady came to like redo the wrap and instead of them just double wrapping they just lost half the ingredients and rolled it. Then the lady that was serving us didn't even remember that I ordered the quesadilla so it was completely burnt and while we were there the other workers that were working online thing working laughing the whole time and being annoying and another thing is that they messed up the food so much that so much of the burrito was out that there not much left but when my dad said that he could do it himself, they didn't listen and they just kept trying to do it but they kept failing and more food was just coming out so it was just a big waste of food and they couldn't roll the burrito and they just kept messing it up then when we got to the checkout, the lady didn't know how to do it so she asked this other guy to do it and we had to wait there while she asked me what I ordered called me over actually to have me tell her what I ordered, even though my order was burning in the oven behind her, and when she took it out, it was completely black on one side and all the cheese was out then we finally got a receipt and sat down then we also eat our food and I ate the cheese and we ate cardboard because the cheese was melted on the bowl that they gave us for the quesadilla so that was our experience. We would rank that as one out of 10 and it was just not a good experience and I think they need to hire some people that actually know how to work it and I don't have very bad memory because I ordered my thing and then three minutes later she didn't even know what I was like talking about she didn't even remember so yeah that was bad and I would recommend new hiring. read more

I came here twice this month to use a gift card. Both times at 11am during my lunch break (they open at 10:45am). 1st time they didn't have rice ready so I waited 20 minutes. 2nd time they said they were only taking online orders. They seem to have a hard time being prepped on time for opening. Not going back. I went to Pancheros across the street read more

This location USED to be great but slowly over the years they went downhill. Their staff just does not CARE. I have been at different times a day and there are staff on their phones or chatting. Because several staff members are handling the food at different times gloves should be absolutely mandatory. The waits vary depending on who is working, some of the staff are really good. Used the bathroom a few times and no toilet paper. Mention to one of the staff and they look at me like I am bothering them. I am assuming all the bad reviews do not bother this establishment. Because instead of turning things around they continue to provide horrible service and sub par food. read more

The worst Chipotle I have ever been to, poor quality and small portions. The manager has no clue.

Mid caliber chipotle. 6:30 no steak, no chicken, no specialty chicken. The reviews were on point.

Not my favorite Chipotle location to visit in the area. The experience here is either a hit or miss. As others have stated, once they run out of cooked product in their inventory they often do not have intentions of making more. You either have to opt out of some of your favorite toppings or meat selection or leave the location entirely. However, during other visits I was presented with great service and fresh product - it really varies. read more

I ordered a bowl through the app. Double chix...didn't get the double amount. I worked at Chipotle in New Haven and Hamden and they pulled the same shit. To go orders get less protein. read more

If there was a zero rating that would be it. The staff has no idea on what's going on. The place was dirty and the food was cold. Terrible service. read more

Whoever is preparing the food at this location currently is doing an AWFUL job. Ordered through Uber and my burrito was exposed from the wrapper and the wrapper was covered in food from the outside . Went to the location and immediately could tell who prepared my order from him remaking it. So Disgustingly messy and unsanitary. I ended up not eating it because I was so grossed out with the conditions of them not keeping up with the clean up. Like if he's playing in my food in front of my face, I can't image him washing his hands and changing his gloves regularly. DO BETTER. read more

Chipotle Mexican Grill - How I received my burrito. - Mexican Near Me - Shelton, Connecticut

People who work behind the counter seem to have an attitude, they look you up and down and don't even greet you or return a good afternoon?, Portions are SUPER SMALL, one scoop of anything you select, Im not sure if that is an owner directive or just workers not really caring. I had to continue to ask him to add another spoon on all the components. Shop is a total mess, overflowing trash which spills to the floor, tables are all dirty, floors look like they haven't been mopped or clean in a while. location is looking Ghetto ish read more

Been here two times and have had a hair in my bowl both times. I wasn't too upset about it the first time but twice in a row is unacceptable. read more

Chipotle Mexican Grill - Hair in my bowl - Mexican Near Me - Shelton, Connecticut

Experience was better than the reviews indicated. We put in a mobile order for a burrito and 3 burrito bowls. The food came out quick and was hot and very good. Overall a great experience for a quick stop late night! read more

Chipotle Mexican Grill - Outside view - Mexican Near Me - Shelton, Connecticut

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I always order a veggie bowl & it comes with guacamole, I was in at lunch time. They were out of guacamole & had no intention of making anymore. I put a complaint in according to the receipt, I was texting someone who was supposed to get back to me. I said how could Chipotle run out of guacamole? No one ever contacted me. The corporate customer service stinks. read more

First time at any chipotle and I must say I enjoyed it! Visiting from Los Angeles and it was near the nail salon I just finished at. I told the employee (Darrel) it was my first visit and he was super hospitable and informative The portion was generous- I got a tofu salad with a lot of fresh pico de gallo. I thought I wouldn't finish it but thre ingredients were so delicious and fresh I ate the entire salad!! Staff was super nice and you could tell their energy was positive and they were all a team. I ate inside and it was clean and comfortable. Thanks for your hospitality guys! read more

Chipotle Mexican Grill - Mexican Near Me - Shelton, Connecticut

Stopped in around noon for a quick bite. Ordered a burrito bowl. the chicken was burned and cold the refried beans were watery. The soda fountain was out at least two drinks. Won't be back. read more

I'm actually losing my mind at how often the Ice machine is broken/not working. It will be off for several days and the soda is lukewarm and it ruins my meal every time. Holy crap Chipotle fix your machine, no other Chipotle has this problem and you've been having this issue for months now. Compared to the Ice Cream machine at McDonald's I have a way better batting average at getting McDonalds Ice Cream. read more

Worst Chipotle I've Ever had The rice was clumpy, The chicken Was burnt and overall it was just cold and didn't seem good to eat plus I didn't receive All my items I ordered I tried reaching out to store also and no one's answering. By far worst location I ever encountered read more

This place fucking sucks. They always sold out of things and it's so super annoying. I'm surprised they stay in business. read more

Damn, wish I would've checked the ratings and reviews and saved myself from a bad experience. Customer service was a zero and like others noted, the dining area is a pigsty. Not one table was wiped off. Apparently dumping the garbage and refreshing the drink/napkins and utensil area is not a priority. read more

Chipotle Mexican Grill - Four overflowing trash cans - Mexican Near Me - Shelton, Connecticut

Went here because Pancheros across the street was closed for renovations. Terrible - the chicken was burnt, they were out of guac. We threw the food away. read more

This location serves up all of the regular Chipotle fair. Good fast casual burrito based food items. At first I thought that being open at 1045 AM would be a good thing, sometimes I eat an early lunch. However, the issue is that they really are not ready to serve this early. They are still making the food. The staff was friendly but having to still prepare major food items like rice and guacamole took their attention from serving the customers. Perhaps this was a one off issue but something tells me it wasn't. I will return because I like Chipotle and I do come through the area a few times a year. The food was hot, delicious, and as ordered with the exception of a couple of additional toppings that weren't available. read more

As a person who loves chipotle, this location has ruined the experience for me several times now. I work directly across the street which is the only reason I decide to keep giving this location more chances than it deserves. How does this location CONSTANTLY run out of everything they serve during the middle of the day?? I went in there, the rice was fresh, but they didn't have ANY meats, any salsas, any corn, sour cream or guac. Not to mention two poorly written signs that said "no forks" on them. PLEASE PLEASE PLEASE if anyone from chipotle corporate sees this, hire new management!! This kind of service is unacceptable!! read more

I was there today with my family and it seems like the place is run by teenagers. All tables were dirty, we had to clean one to sit down. The garbage was overflowing, the floor was dirty and all the lemonade/água fresca dispensers were empty. Then to complete the sad situation, when we were leaving, we had to leave our garbage on top of the garbage container holder because there was nowhere else to put it, a young lady who I'm pretty sure works there and had just gotten off her shift walked back in and starting telling us how rude we were for leaving the garbage there, waited for us to leave the restaurant to continue insulting my husband in front of my kids. Terrible! 0 stars. I would love for a manager to contact me because I'm pretty sure that young lady worked there although she denied it. read more

Cannot get an order right. Reporting it on the app is useless. Food is fine, but you need chipotle more than they need you

Maybe a Taco Bell could replace this place! How hard can it be to follow the process of a franchise system for making food? It's all prepared recipe and follow the instructions! The owners should do a surprise visit and order their own food made at this location. read more

Horrible horrible horrible Came in at 920 store closes at 10 no chicken no pico de Gallo and NO CHEESE.. she told me to order quesadilla online but there is no cheese!! Horrible horrible horrible read more

Food was cold place very messy and the amount of food is ridiculous taste well there was none Shelton Chipotle almost as bad as Stratfords but you're almost there at Shelton keep it up read more

DON'T WASTE YOUR TIME HERE. The customer service doesn't even exist. There two men in front. One "pretending to clean" and another making an order. Didn't greet me. They just kind of stared at me. LMAO. The man pretending to clean could have taken my order. I see why they have such sucky reviews!. Heres another one to add to the pile read more

Probably the worst chipotle I have been to. Super dirty grill and work space. It looks disgusting. Not to mention I have to wait 10 minutes for chicken, when there is no one else here. Rude workers as well which made my experience terrible. I won't be back... read more

I don't understand the stinginess with the portions. Its crazy at this point. Please change something about this

This has got to be the worst meal I have ever received. I ordered double carne asada. I received steak jerky. Some acraps of about 10 pieces of none edible meat. I ordered this through seamless because I am here as a contractor with no car. I believe this is the last straw. 34.00 for this bull I'm severely disappointed read more

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