Came here for lunch on a Tuesday in between a couple of appointments my daughter had nearby. First thing we noticed is that it's a bit spacious. The workers' energy was blah. My daughter added guac on her bowl and the portion was cheap; Not to mention the container was almost empty; I told him I would purchase some too but it looks it needs to be replenished. Instead of getting more, he starts scraping oxidized guac from the edges, Gross. My chicken portion was also a bit small, next time I'll ask for a double portion. Other than that, everything else was good. My daughter likes to get chips on the side to dip in. The area was clean and there's plenty of parking in the plaza. read more

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I stopped by last night while traveling late, and unfortunately, the place was a complete mess. The food looked unappetizing, and the overall cleanliness was terrible--I ended up walking out without ordering. There's another similar Mexican restaurant across the street that's much cleaner, with good food options and great service. read more

Unfortunately, the worst Chipotle I've been in. Kitchen and counter were an absolute mess. After waiting five mins for the five people chatting to acknowledge us, we walked out. read more

I came here twice this month to use a gift card. Both times at 11am during my lunch break (they open at 10:45am). 1st time they didn't have rice ready so I waited 20 minutes. 2nd time they said they were only taking online orders. They seem to have a hard time being prepped on time for opening. Not going back. I went to Pancheros across the street read more

This location USED to be great but slowly over the years they went downhill. Their staff just does not CARE. I have been at different times a day and there are staff on their phones or chatting. Because several staff members are handling the food at different times gloves should be absolutely mandatory. The waits vary depending on who is working, some of the staff are really good. Used the bathroom a few times and no toilet paper. Mention to one of the staff and they look at me like I am bothering them. I am assuming all the bad reviews do not bother this establishment. Because instead of turning things around they continue to provide horrible service and sub par food. read more

I really don't know how you can screw up a pickup order but alas this chipotle did. I ordered one burrito bowl and one burrito and got two burritos with nothing labeled so of course it was impossible to figure out which burrito was which. Shame on me for thinking this place was competent and I didn't check before I was on my way. There was also an employee that handed me the order and you would think someone would double check the order before handing it to the customer, but no. To top it off, the burritos were made sloppily and fell apart after the first bite. Hence why I always order a bowl! Moral of the story - ALWAYS CHECK to make sure you get what you ordered. Don't make the same mistake I did. I also tried contacting the location and no one answers the phone and stated "'memory full". I also contacted chipotle through their website and they said they could not do anything as the order was done through UberEats but this not Ubereats's fault. The restaurant got it wrong! read more

The worst Chipotle I have ever been to, poor quality and small portions. The manager has no clue.

Mid caliber chipotle. 6:30 no steak, no chicken, no specialty chicken. The reviews were on point.

I ordered a bowl through the app. Double chix...didn't get the double amount. I worked at Chipotle in New Haven and Hamden and they pulled the same shit. To go orders get less protein. read more

If there was a zero rating that would be it. The staff has no idea on what's going on. The place was dirty and the food was cold. Terrible service. read more

Not my favorite Chipotle location to visit in the area. The experience here is either a hit or miss. As others have stated, once they run out of cooked product in their inventory they often do not have intentions of making more. You either have to opt out of some of your favorite toppings or meat selection or leave the location entirely. However, during other visits I was presented with great service and fresh product - it really varies. read more

People who work behind the counter seem to have an attitude, they look you up and down and don't even greet you or return a good afternoon?, Portions are SUPER SMALL, one scoop of anything you select, Im not sure if that is an owner directive or just workers not really caring. I had to continue to ask him to add another spoon on all the components. Shop is a total mess, overflowing trash which spills to the floor, tables are all dirty, floors look like they haven't been mopped or clean in a while. location is looking Ghetto ish read more

Whoever is preparing the food at this location currently is doing an AWFUL job. Ordered through Uber and my burrito was exposed from the wrapper and the wrapper was covered in food from the outside . Went to the location and immediately could tell who prepared my order from him remaking it. So Disgustingly messy and unsanitary. I ended up not eating it because I was so grossed out with the conditions of them not keeping up with the clean up. Like if he's playing in my food in front of my face, I can't image him washing his hands and changing his gloves regularly. DO BETTER. read more

Chipotle Mexican Grill - How I received my burrito. - Mexican Near Me - Shelton, Connecticut

Worst Chipotle I've Ever had The rice was clumpy, The chicken Was burnt and overall it was just cold and didn't seem good to eat plus I didn't receive All my items I ordered I tried reaching out to store also and no one's answering. By far worst location I ever encountered read more

Been here two times and have had a hair in my bowl both times. I wasn't too upset about it the first time but twice in a row is unacceptable. read more

Chipotle Mexican Grill - Hair in my bowl - Mexican Near Me - Shelton, Connecticut

I'm actually losing my mind at how often the Ice machine is broken/not working. It will be off for several days and the soda is lukewarm and it ruins my meal every time. Holy crap Chipotle fix your machine, no other Chipotle has this problem and you've been having this issue for months now. Compared to the Ice Cream machine at McDonald's I have a way better batting average at getting McDonalds Ice Cream. read more

Experience was better than the reviews indicated. We put in a mobile order for a burrito and 3 burrito bowls. The food came out quick and was hot and very good. Overall a great experience for a quick stop late night! read more

Chipotle Mexican Grill - Outside view - Mexican Near Me - Shelton, Connecticut

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Damn, wish I would've checked the ratings and reviews and saved myself from a bad experience. Customer service was a zero and like others noted, the dining area is a pigsty. Not one table was wiped off. Apparently dumping the garbage and refreshing the drink/napkins and utensil area is not a priority. read more

Chipotle Mexican Grill - Four overflowing trash cans - Mexican Near Me - Shelton, Connecticut

I always order a veggie bowl & it comes with guacamole, I was in at lunch time. They were out of guacamole & had no intention of making anymore. I put a complaint in according to the receipt, I was texting someone who was supposed to get back to me. I said how could Chipotle run out of guacamole? No one ever contacted me. The corporate customer service stinks. read more

Stopped in around noon for a quick bite. Ordered a burrito bowl. the chicken was burned and cold the refried beans were watery. The soda fountain was out at least two drinks. Won't be back. read more

This place fucking sucks. They always sold out of things and it's so super annoying. I'm surprised they stay in business. read more

Went here because Pancheros across the street was closed for renovations. Terrible - the chicken was burnt, they were out of guac. We threw the food away. read more

First time at any chipotle and I must say I enjoyed it! Visiting from Los Angeles and it was near the nail salon I just finished at. I told the employee (Darrel) it was my first visit and he was super hospitable and informative The portion was generous- I got a tofu salad with a lot of fresh pico de gallo. I thought I wouldn't finish it but thre ingredients were so delicious and fresh I ate the entire salad!! Staff was super nice and you could tell their energy was positive and they were all a team. I ate inside and it was clean and comfortable. Thanks for your hospitality guys! read more

Chipotle Mexican Grill - Mexican Near Me - Shelton, Connecticut

This location serves up all of the regular Chipotle fair. Good fast casual burrito based food items. At first I thought that being open at 1045 AM would be a good thing, sometimes I eat an early lunch. However, the issue is that they really are not ready to serve this early. They are still making the food. The staff was friendly but having to still prepare major food items like rice and guacamole took their attention from serving the customers. Perhaps this was a one off issue but something tells me it wasn't. I will return because I like Chipotle and I do come through the area a few times a year. The food was hot, delicious, and as ordered with the exception of a couple of additional toppings that weren't available. read more

Food was cold place very messy and the amount of food is ridiculous taste well there was none Shelton Chipotle almost as bad as Stratfords but you're almost there at Shelton keep it up read more

As a person who loves chipotle, this location has ruined the experience for me several times now. I work directly across the street which is the only reason I decide to keep giving this location more chances than it deserves. How does this location CONSTANTLY run out of everything they serve during the middle of the day?? I went in there, the rice was fresh, but they didn't have ANY meats, any salsas, any corn, sour cream or guac. Not to mention two poorly written signs that said "no forks" on them. PLEASE PLEASE PLEASE if anyone from chipotle corporate sees this, hire new management!! This kind of service is unacceptable!! read more

Probably the worst chipotle I have been to. Super dirty grill and work space. It looks disgusting. Not to mention I have to wait 10 minutes for chicken, when there is no one else here. Rude workers as well which made my experience terrible. I won't be back... read more

Maybe a Taco Bell could replace this place! How hard can it be to follow the process of a franchise system for making food? It's all prepared recipe and follow the instructions! The owners should do a surprise visit and order their own food made at this location. read more

I was there today with my family and it seems like the place is run by teenagers. All tables were dirty, we had to clean one to sit down. The garbage was overflowing, the floor was dirty and all the lemonade/água fresca dispensers were empty. Then to complete the sad situation, when we were leaving, we had to leave our garbage on top of the garbage container holder because there was nowhere else to put it, a young lady who I'm pretty sure works there and had just gotten off her shift walked back in and starting telling us how rude we were for leaving the garbage there, waited for us to leave the restaurant to continue insulting my husband in front of my kids. Terrible! 0 stars. I would love for a manager to contact me because I'm pretty sure that young lady worked there although she denied it. read more

I don't understand the stinginess with the portions. Its crazy at this point. Please change something about this

Cannot get an order right. Reporting it on the app is useless. Food is fine, but you need chipotle more than they need you

DON'T WASTE YOUR TIME HERE. The customer service doesn't even exist. There two men in front. One "pretending to clean" and another making an order. Didn't greet me. They just kind of stared at me. LMAO. The man pretending to clean could have taken my order. I see why they have such sucky reviews!. Heres another one to add to the pile read more

Such a trash location - my fault for coming back time and again thinking it will be different. Never have all the ingredients, close early and help seems like they couldn't care less about how the food is presented. Right across the street is Pancheros and the food is ALWAYS better with staff that is friendly and clean. Should make chipotle take notice but this has been going on for more than a year so anyone's guess how they stay in business. I won't be back again. read more

Horrible horrible horrible Came in at 920 store closes at 10 no chicken no pico de Gallo and NO CHEESE.. she told me to order quesadilla online but there is no cheese!! Horrible horrible horrible read more

This place has gone downhill. The food is not as fresh as it used to be and the customer service is lousy.

This has got to be the worst meal I have ever received. I ordered double carne asada. I received steak jerky. Some acraps of about 10 pieces of none edible meat. I ordered this through seamless because I am here as a contractor with no car. I believe this is the last straw. 34.00 for this bull I'm severely disappointed read more

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Came in to get dinner just before 5pm. A number of the trays were low or empty, and those that still had food in them looked old. I walked out. read more

Sucks! Always out of ingredients. No intentions of rectifying. I hope Chipolte goes out of business! I am no longer a customer. read more

I appreciate Chipotle hiring make a wish kids to run their register, and that's why they are the only restaurant that requires exact change or card payments only. When I'm in a jam I sometimes take my change out of their tip jar although if they don't give change I'm not sure how any money gets in the jar? Odd. read more

I had the same problem as another reviewer. My online order was not complete. $20 of food was left out of the order. When I called, I was prevented from talking to a human on the phone. I was eventually directed to use the app to report the issue. I tried that. After spending 20 minutes struggling with the system I finally got to the point where I could submit the data.... But nope. A simple message stated"" "we cannot process your request, please try again later". I truly feel they made it as difficult as possible to report the issue. An absolutely horrible experience that I will share on Social Media. read more