Had to give props to da Mcd closest to my house growing up that it's 1. Still here 2. Da workers friendly 3. They can work da mobile app codes no problems. 4. My haupia pie was hot on da inside Auright pau read more

McDonald's - Haupia pie garans ono - Fast Food Near Me - Makawao, Hawaii

Terrible parking situation and drive thru! Hardly any parking spaces, and the line goes onto the street. Drive thru is really tight for larger vehicles so don't even try it! Friendly but slow service. read more

Friday morning 1/24 10 am. Writing this hoping the manager on that shift would be mandated to more training. Not only did I have to stand there and be COMPLETELY ignored for a very long while (I saw them see me), apparently you are supposed to use the kiosk even though there are employees right there ‍ Insult to injury, as I sat and ate, was very disheartened when I saw the 3 whole Caucasian people following me get helped immediately (I'm African American) no kiosk for them. Even brought out their food to them! Also, when I let them know their juice machine wasn't working bc it was obviously out of syrup or watered down or whatever, they switched it out for another juice that was even worse ‍. I came from Kaiser in upcountry, overnight shift nurse, just wanted some breakfast on my way home from saving lives...and to be treated like this. Unacceptable. Just, do better! read more

Waited 15 min for a happy meal , everyone moving around busy , 5 guests in restaurant, maybe pay more attention to guests in restaurant, drive thru is their priority no matter how many cars waiting Zero stars won't be back read more

Who ever hired the fantastic Filipino guy who was working the evening shift Oct 3rd did a wonderful job. He's really good at his job, service with a smile, very very friendly and went above and beyond for us. It's rare to be able to write a review like this about a member of staff at McDonald's, but I'm happy to be able to do so. read more

The staff here are hard workers and even when backed up with orders they seem temperature and mature. This is the best spot to get your morning coffee. read more

I'm not sure the sole blame falls on the McDonald's at this old Pukulani location, or if the population of the Earth has grown so exponentially in the last several decades, and Maui as usual, hasn't caught up with the necessary infrastructure to deal with it, but the small parking lot, drive-through situation is a total disaster. The line extends to the roadway during peak hours, and their habit of having drive-through clientele park in the parking lot, which has zero spots to accommodate drive-through, to wait for orders is MADDENING. There is literally nowhere to park, nowhere to go, and the line into the drive through blocks business traffic at the next door location, Minit Stop, as well as preventing the McDonald's diner's from being able to back out of their stalls with any kind of space or ease. It's a total cluster-CLUCK!! Otherwise the food is exactly what you hope to get; for me that is filet o fish or cheeseburgers with fries and sweet and sour sauce to dip. It's unhealthy, but reliable and consistent. read more

It's McDonald's, just prepared recklessly. Went here after the Haleakala summit. 1 star because they wouldn't give the wife the bathroom code after we ordered food, so searched out the place on Yelp for some catharsis to grumble into the void. read more

It's a McDonalds so it delivers as expected. I recommend Dow loading their app since it is pretty good. What's special about this McDonalds is they still sell the bad for you fried apple pie which is soooo good. read more

This McDonald's doesn't even deserve one star!!! Wtf. Even though pukalani supérette and Starbucks are close, I thought it would be faster. FAST FOOD should equal faster. There is 3 people working, and no one taking orders. I stood there with them LOOKING AT ME for a good 10min before I decided to just order from the self serve kiosk. Then stood around another 15min to wait for the order. WTF. I could have drove through the drive through line TWICE in the time it's taking. I'm still here.... Waiting. I'm pretty sure I can drive down the road to Starbucks and then get food at Puk sup and my two drinks still wouldn't be ready read more

McDonald's - a woman ordering food at the counter - Fast Food Near Me - Makawao, Hawaii

This one's for Pukalani McDonald's , I pulled up to order food , they coned off the drive through but they're supposed to to be 24 hours! They also turn off most of the outside lights to make it seem like they are closed. I'm sure I speak on the behalf of customers that go there . Please owner check on your pukalani crew. No wonder y'all got a 2 star review. read more

This Mcdonald's has come through a few times when i've been in Pukalani without a car available to me. They deliver via uber eats and I've always been able to get my food promptly. Everything is always prepared and packed nicely. read more

this place is horrible, the manager is very rude and no bathrooms and no refills because they closed the self serve soda and they won't even fill your cup with water This place is the worst service at a McDonald's I have been to in some time read more

I ordered a deluxe chicken sandwich and it was awful. I only wanted them to omit the mayo. What I got was a spicy piece of chicken and a few token lettuce pieces. The sandwich shoyld have had lettuce, tomatoes and pickles with a chicken piece that was not spicy. This has not been the first time my order was amiss! The manager must not be present! read more

Stopped by for lunch after Mt Haleakala Summit. Spam, Eggs & Rice was just ok--mainly bc of how hungry I was. Kona coffee wasn't actually "Kona" coffee. The Taro Pie, however, was soooo good. In fact, a couple days later, I stopped by another McDonald's to get another one.. I almost never go to McDonald's anymore, but that would most definitely change if they started serving Taro Pies... A must try if you're on the islands. I'm lovin' it! read more

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09.28.2020 11:26pm 20 min elapsed in drive-thru I guess I'm driving to kahului :( read more

McDonald's - a menu on the wall - Fast Food Near Me - Makawao, Hawaii

So I got in there got my food order then I had to wait for a good 20 MINUTES, then I got my frozen coke and it was HaLF FEILD likeeeeee any way I got my food and opened it and then nuggets were not cooked. DO BETTER NEXT TIME. read more

McDonald's - The nugget not cooked - Fast Food Near Me - Makawao, Hawaii

The drive thru was fast and the employee was quick and efficient. We ran thru quickly as the power was out and we wanted a quick bite to eat. My 6 piece chicken nuggets were hot and crispy! However my guys cheeseburger wasn't. We've come here in the past and had breakfast and it was made hot and fresh. We don't eat at this location to often so maybe it was an off night in the cheeseburger department read more

Absolutely NO customer service! So I submit mobile order...usually not ready when I go to the counter. When I walk in, no one greets me, workers just turn their backs to the counter. This morning when I went in to get my coffee, I could see my coffee was ready but sitting on the counter behind the customer counter. So I said, "hello!" as I saw a worker with her back to me. I had to try to get her attention a couple of time before she turned around and just looked at me. I told her I had a mobile order and another unfriendly gal handed me my coffee without a, "hello, good morning, go to hell." I was standing at the door to throw my rubbish away when I heard the first gal mock me........"Heeellloooooo" Very poor customer service. I will not be going there again!!! read more

Food is crappy like every other McDonalds but the men's bathroom code is 59213. Don't know the women's, sorry.

I don't know what I did to deserve the iced caramel latte I was handed at the drive through. Spilling all over the place and tasted like she had gathered the dirty dishwater into a cup and added ice. Also, no matter if you order extra sauce or it's the free one with your meal or you ask and pay for extra at the window, ten times out of ten they will forget your sauce. But I'm there for a quick meal, I don't have time to go into the store or go back around the drive through. I don't go here very often but alas, those McDonald's fries call me back and disappoint me every time. read more

1. Manager working the register was very rude and rolled her eyes when I corrected her about my order. 2. The same manager would handle money and credit cards at the register and continue to prepare food without washing her hands. 3. There was a line of drive through customers to the road and 8+ customers inside waiting in line to order. To top it off, all 4 kiosk machines were not working 4. All the tables inside were filthy with ketchup smears and left over food crumbles everywhere. 5. Once I got my order, they forgot to give me my order of small fries and milk with the happy meal. 6. Worst of all.... the ice cream machine was not working... again. read more

At the drive thru, I ordered 2 orders of pancakes, 2 drinks, 2 fraps. After they gave me my order, I drove off. Then realized, we have no straws for our drinks and no forks and knifes for our pancakes. I drove back and the worker told me "you have to ask for straws and utensils" WHHHHHYYYYYYYY should I? Yes, I forgot, since I'm used to them putting it in the bag. This is seriously ridiculous!! Maybe McDonald's should drop their prices if they can't give this kind of services without being asked. I guess they threw out customer satisfaction when they decided to do this. Will not return! read more

They claim to be open until 1am. I came at 11pm and these lazy workers were already closed.

These reviews are so ridiculous! This place is consistently super busy and the employees are doing their best! The manager is very sweet although she is clearly overstimulated with so much to do. Just like any other fast food place double check your food before you drive off and there is a voice message that plays prior to ordering that TELLS you you have to ask for utensils and straws. Not sure why many of you feel so personally attacked by this. I hope they come across this review so they can see they are appreciated! Thank you Pukalani staff! read more

https://chng.it/pHHPSxgwFQ wish I could rate it lower. Please sign to stop the outrageous overcharging of sauce cups..69¢ before tax!! As a former Mcdonald's manager...that is not customer appreciation. read more

25 minutes for drive thru fast food is not ok; 15 minutes inside is not either. Is there only 1 person working?!

Absolutely filthy! Never again! Can't speak or understand English! Here visiting from out of town. read more

I don't believe I'm writing a review for mcdonalds.. What can i say they're pretty much all the same. But this one takes forever. The only drive thru in upcountry.4 stars because they're slow most of the time and forgets our order.. read more

McDonald's - Fast Food Near Me - Makawao, Hawaii

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Worst McDonalds in the country. When you open the bag it looks like your food went on a roller coaster before you got it. Terrible.

Stop in to buy some food and use the rest room. To which we seen signs "restrooms for employees only" so we asked the manager where the nearest restrooms are. He said "oh no more and you can't use ours" so no restrooms right now. But at other McDonald's they do have restrooms available read more

I loved it! But then I got a sandwich and opened it and I order pickles and chicken sandwich. And it just had two pickles it was good, but I wish it had more pickles in it. read more

Worst place ever. I went to get food but they gave me the wrong order. At first I was not going to make it a big deal and just correct them. She said that she did not get the order wrong. I had to go home with the wrong order. Never coming here ever again. read more

I'm confused as to how this particular McDonald's is allowed to serve anyone. Tonight I went inside 3 others already ordered & waiting, one woman at register attempting to order. After 5 minutes and at least 2 employee walking passed, she finally began to order except nobody could understand "Soft drink or soda". I finally ordered on kiosk. One cheeseburger. Two more people ordered and were served. One of the three who had already ordered (Upon my entering) had been waiting nearly 1/2 hour. I said hell no, to his timeline and approached the counter. I gave them my receipt and mentioned how long he had been waiting, at which point they pointed at a little bag and said to me, your order is there, we called your number! I replied, " Nobody called my number". Their response was "You didn't listen!" Seriously? I stood directly in front of the counter watching the orders, nobody said my number. They don't understand English and treat you like shit! Won't return. Who trains employees to act like that? read more

Oh mother mary this was the slowest drive thru I have ever been in in my life. We had just finished up a day four wheeling and exploring Haleakala and decided to swing through the drive thru for some fatty goodness. We ended up sitting in a bloody long line for over a half hour! The worst part of the whole experience was that you're between the building and a large concrete wall so you're absolutely stuck. I was starving, beyond frustrated and getting a big claustrophobic. When we finally got up to the window to pay and get our food I realized it was one woman running back and forth from the pay window to the food window. WTF? I hope someone called in sick and they were understaffed cause this drive thru was a small piece of hell. read more

I'm rating this because it has only two stars. When it should not. It has very nice and helpful workers. It is very clean. Bathrooms were nice and clean. Food was nice and hot. Try the Hawaiian sprite!! read more

Manager needs to overschedule, as they are always short handed. 25 minutes in a drive thru for an iced coffee? H€££, no! :-(

I think everyone noticed that the wait for the drive thru is just ridiculous. My order is mostly never correct and when corrected the workers aren't very nice. And just a small tip.. please teach your workers on how to make a simple coffee. Caramel macchiato is always mixed when I recieve them. Vanilla ice coffee usually never has taste to it. read more

*july 24, 2016 update* Tried again and BOOM no redemption Food service gloves touching order button panel and then back to the food (don't even have to say gross, but I will - GROSS!) Threw my Big Mac in the bag sideways - cmon now. Touching food after touching money - ugh. Get it together folks, people's health is at stake! Customer service here is more often than not - non-existent. This is definitely not exclusive to drive-thru or dine-in...they are equally neglected. Incorrect orders, melted cones and everything else in between. It is unfortunate that this is one of the only 24 hour place in this area - otherwise, they may have seen a decline in clientele. read more

after 10 minutes of waiting and car after car after car drove off. I said HEY! that is my big mac! the manager said may I help you? I told her 10 minutes ago I ordered a Big Mac and car after car after car drove off. with what I believe I ordered first. I was sent on my way in 30 seconds their attention is purely on the drive through this is just not one experience that made me finally speak up... read more