The customer service here was extremely disappointing and definitely not the experience we expected, especially while visiting the island for the first time. Management really needs to address the level of service at this location. read more

Jack in the Box - Fast Food Near Me - Kahului, Hawaii

Service- while trying to make my order last night, the person taking the order is very rude and needs some lessons on how to greet customers and speak with aloha in her voice. When I came around to the window, she changed her tone. Food, on the other hand, was fine. 3 stars is only because they got my order right. The rudeness is just uncalled for. read more

They take a long time and the dame Layde gave use attitude when we ordered. She looked like she didn't want to be there

Super slow. It takes 30 mins or more than to finish one customer's order. I sewar this store needs more workers at night.

Worst fast food in town! Zero stars! Waited at drive through for few minutes, no response! Luckily no one was behind so I reversed out went to taco bell and waiting in line(well worth it) Service sucks hands down! Just look why they have 2 stars! read more

TERRIBLE EXPERIENCE WITH DEB I placed a mobile order for inside pickup and waited at the clearly marked "Mobile Order Pickup" area. While waiting, an employee named Deb rudely asked if we were waiting for a mobile order. When we said yes, she told us we needed to let her know instead of "just standing there," despite the signage saying otherwise. When I asked for extra ketchup, Deb responded dismissively, saying, "There is ketchup in the bag." I politely asked again for extra, and she refused, stating that the platters only come with two and that she could not give any more. She did not offer the option to purchase additional ketchup or provide any customer-friendly solution. The interaction felt unnecessarily rude and unhelpful, and it was not how I expected to spend my lunch break. read more

Good location with easy in and out for drive through. Service was fast and efficient with a good selection of unique burgers. Sourdough Jack Combo was good, but the sliders had too much sauce on them, and it wasn't appropriate for this entree. They would be better with ketchup and mustard. Curley fries were OK, but I've had better. read more

Terrible order confirmation. The entry into the system was correct. Bagging it was not. Also the breaded chicken in the Jack Wraps is so heavy that it was inedible. Drive through at 7pm is S L O W!!!! The water leak is still present along the area close to drive through window. This has been ongoing since 30 years ago! Driving the 2 miles to the other Jack business is worth the time moving rather than just sitting there. OVER 15 minutes!! read more

Very dirty! Please watch out because their restroom is very unclean and unkept. They should address that including the manager not wearing a hairnet. The drive thru lane takes forever. I wonder how why dont have gloves on. read more

We went to drive thru to order our food, as my husband was speaking one of the workers that was taking our order kept saying "I'm sorry what was that" when we had to speak three times through the intercom to say our order again even though we was speaking loud. After we ordered our food, we had to wait for 30 mins for our food. As we about to leave, the manager last min didn't paid so my husband to reverse back because the manager didn't properly charge our food read more

Still waiting for our order after 20 minutes. Clearly prioritizing drive thru. Temp in dining area set to 85. Trying to tell people something? Never going back. read more

An absolute dump filled with the absolute rudest people of any fast food restaurant on Maui. Shout out to Debby who was extra rude!

Worst Filipina manager ever! We did a drive-thru, and when she didn't understand our order, she yelled at my husband and said, "WHAT! WTF!!! She needs to take customer service training, and I'm wondering why and how she became the manager. When we went to the window, and my husband asked the drive-thru cashier to repeat our orders, we said it was incorrect. She missed three of our orders. The cashier asked her manager that when she missed our order, she came to the window and raised her voice. My husband raised his voice too, and that was when she calmed down. The cashier shook her head, and I asked if that was her manager. She said, "Unfortunately, yes, she is the manager." My goodness, please, she shouldn't be a manager. Very disappointed! She needs to quit if she cannot handle stress and a fast-paced environment!! read more

Don't dine in. That very skinny, old, and short female cashier provided extremely bad service. She should be dismissed immediately, otherwise it will affect Maui's tourism and image. read more

Great food, great service, and great in app deals! Love the burgers! Also are a great deal @ two for a dollar... I also love their breakfast options and they always have a good selection items on discount promotions! Very clean and recently renovated... I will come back often! read more

Jack in the Box is still one of my favorite places to eat. Even though I am trying to lose a bit of weight in recent days, Jack In the Box still serves unsweetened ice tea and other treats. And that's awesome! I often come to this particular Jack in the Box location here in Kahului, Maui. It's very close to the airport so it's a nice place to pick up something coming into or leaving Maui. With that said, most of my trips here to this Jack in the Box involves the mobile app, where I would literally order it on the Jack app while waiting for my ride from the airport and then come here to pick it up. It is quite ideal, but you'd have to wait about 10 minutes after putting it in for it to be ready. We usually do the drive thru option, so once we pulled into the drive thru, we simply say "mobile order pick up" and that was it. It was astonishing how amazing that is. The service here was good and fast, especially with the drive thru. As long as you don't order anything in error, you should be getting your order fast and correct. For the most part though, the experience here at this particular Jack in the Box was good and fresh. I normally fly into Maui in the morning, so you don't get a crazy long line. It was like this on my most recent visit and back in January 2023. The entire experience took about 1 minute on the app, 10 minutes of waiting, and 3 minutes of going thru the drive thru to pick up the order. It was quite nice to be able to use technology this way to enhance the fast food experience! The overall experience here at this Jack in the Box location in Kahului Maui was quite good and fast. I liked how they have 3 locations in the Kahului and Wailuku area of Maui, but only this one on E Kamehameha Ave is basically the nearest to the Kahului airport. The staff here is friendly and fast. Maybe I came here early enough to where it was more pleasant and it wasn't raining that morning anyway. It was my birthday weekend, so I was happier than normal. Best bet would be to have the mobile app to have and order this way if you are on the go. If not, their dining room is usually open now since it's 2023 and the fear of COVID is largely gone, but we still need to be cautious anyway. During my most recent visit, I decided to pick up a breakfast jack combo, with french fries, and a large coffee. I gave the large coffee to my friend who was driving me. And I also ordered those fried jalepenos, which are my absolute favorite treat! I usually get the 7 pack along with a large ice tea with extra ice. I can tolerate the heat, I just like the extra ice for other things. lol. The prices here are a little higher than normal fast food restaurants, I agree, but Jack in the Box is in a league of their own. Plus, I love how they brew their ice tea here, versus McDonalds. If you are ever in the area and love Jack in the Box, consider stopping by whether you're arriving or leaving Maui for a quick meal solution. This Jack in the Box restaurant is located at 150 E Kamehameha Avenue in Kahului, Maui. It's basically across the street from the Maui Mall. Queen Kaahumanu Center is nearby. They accept major credit cards, as well as cash. You can place mobile orders on the Jack in the Box app, which requires a credit card anyway. As far as parking goes, they have a limited, but generous amount of parking here in a private parking lot. If you are like me, The Maui Bus comes thru the area I think. Either the Kahului Loop or reverse loop bus, I think. Or probably the one that services the Kahului airport. Either way works, although you may need to walk a little bit after being dropped off at the nearest stop closest to the restaurant. While I haven't been inside the restaurant for a dine in experience, I aim to hopefully on my next trip to Maui one of these days, but obviously, the mobile app is so ordeal and convenient! Although I would eat in moderation, I used to have the Jumbo Jack and their tacos for 99 cents. It's quite good and budget friendly, while grossly unhealthy. But it is what it is. Everything in moderation, I guess. 4.0 stars for the overall experience. 5.0 stars for the location. 4.0 stars for the food and service. 3.0 stars for the prices. Support local! B read more

I love to get their ice cold Macadamia nut coffee. This employee she made it really good! Mahalo! I got the local platter it comes with spam, eggs and rice. I made the meal a combo and got a nice crunchy hash brown with it too! They have remodeled the inside since I've been there I love the pictures on the wall don't you! read more

Jack in the Box - The best ice cold Macadamia nut coffee. - Fast Food Near Me - Kahului, Hawaii

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The restaurant was renovated & upgraded but I don't how it looks like because the dining room is closed. You can't order at the counter because the restaurant is locked. The drive thru is the only part that is open. So you need a vehicle to order food. Even if you oder your food on the mobile app, you still need a vehicle to pick it up. This is why this restaurant has become one of my least favorite burger places. I rather go to Wendy's or Teddy's which better burgers & open dining rooms. read more

Jack in the Box - Late dinner. Drive thru open 24 hours. - Fast Food Near Me - Kahului, Hawaii

Phone on busy! WTH! DoorDash canceled my order and says to reach out to store been trying to call for over an hour! read more

The workers here do try their best to accommodate all their customers. It is a long wait due to hardly any workers. You just need to be patient. I was here today.. from the time I walked in to the time I got my food, they went from 4 workers to only 2. I felt bad for the lady who was manning the front, fries and drive thru window. Please hire more staff other than that food is delish read more

If I could give this place zero stars, I would period. Ordered a grilled cheese and received a cold grilled cheese not cooked sandwich. Horrible customer service and I didn't get my receipt plus she didn't give me my change never going back. Don't recommend this place at all. read more

It's raining tacos, from out of the sky. Tacos, no need to ask why. That is the song that we sing when we pull up here. I honestly really come here for two things - Tiny Tacos with the kids, or a spicy chicken. The tacos are always hot and made to order. The Spciy chicken sandwich is SO hot, you have to wait a minute to eat it or you will burn your mouth. I don't know why people are crazy critical about this place - it is fast food. Honestly, they are very professional here it seems. read more

If I could give this place ZERO stars, I absolutely would. I waited inside for five minutes to pick-up an order while multiple staff members walked past me and just stared. Nobody acknowledged my existence and continued on working. Why is no one at the register in a restaurant? Why did no one simply say "be with you in a moment?" This is absolutely ridiculous service and this place should be shutdown. After reading other commenters, it's obvious this place is a catastrophe. read more

Bought a Side Salad early this morning. The lady opened my salad lid n poked the top of my salad with her finger. Got home n looked at the salad. It was wilted and flat. She should not have sold such a wilted and sad looking salad as it must have been made earlier the previous day. Tried to call the business but all I get is a busy tone. They must know that people will call to complain so they put the phone off the receiver. Also she did not give me my receipt. Never going there again. Don't waste your money. read more

Going to a fast food joint is a hit or miss sometimes, but my luck pretty much ran out this past Thursday while I was on Maui. I had a last minute emergency call from a customer on Maui, so I had to really book a last minute trip to get to Maui right away to take care of a task. While I was running around mostly in the Kahului area doing work in a major bank, and some small credit unions, I had to finally stop to get something fast to eat, to keep myself going for the rest of the day. Jack In the Box was my choice that day..........why did I come here in the first place? Oh yeah, I had a coupon............that's why! Wot? A bruddah cannot save a dollah or what? Lol! They had this deal where you can get (2)...........yes 2 gang! Of this Spicy Chicken Sandwich for just $6.00 smackaz! The bottom line is - "you get what you pay for"..........and what I got was a dried out Spicy Chicken filet that was probably sitting under a heat lamp since yesterday! Lol! The sandwich was topped with Mayo, Lettuce, & Tomato. I told the clerk to leave out the Mayo (you know me), but I think that was a mistake, as the mayo would have helped a little with the dryness of the chicken sandwich. Lol! Hey, this is fast food, so I didn't have any preconceived expectations that I was gonna get a superior meal here! But what I did get was a pretty fast meal........of a dried out chicken sandwich! Well for me, it's better to have something in the belly, then nothing at all! Lol! read more

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I had a coupon from the Sunday newspaper to utilize which is what brought me to this one of just two JITB locations on the rock, to try their breakfast menu. FOOD: Portuguese Sausage, Eggs & Rice - $5.49. Ask anyone in Hawaii, and they'll say that McD's is the place to get this local breakfast platter, as they've been doing it for decades now. So how does JITB's version compare? IMO, it does not. My biggest gripe and pet peeve is that the sausages were sweet. Yuck! I loathe sweet foods unless it's a dessert. The scrambled eggs were definitely real and not of the Egg Beaters variety but, pass. Hash Brown - $1.79. While it tasted similar to the McD's one, it was slightly larger, and just as crispy. Ham & Egg Breakfast Pocket - After seeing the commercials I had to try it! Unfortunately, the flour tortilla-wrapped finger food was so bland regardless of the salty ham and fake cheese. No sauce/condiments came with it. Pass. SERVICE: Drive thru service was fairly quick, and communication with the staff was easy. OVERALL: Great burgers and curly fries, not a fan of their breakfast menu. read more

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if I could give this jack in the box zero stars trust me I would. I ordered the buttery jack and the sourdough jack. I then waited in line for half an hour only for them to hand me two burgers that were basically as different from what I had ordered as they possibly could be. When I told them, they argued with me and refused to fix the mistake. My mind is blown that this place is still open and I recommend going literally anywhere else. there's a taco bell right next door. read more

Popped in here for a quick meal before our flight, as this place is located pretty close to the airport. I'm usually quite a Jack fan, but my tacos and spicy chicken sandwich weren't piping hot when served. The fries; however, were totally fresh. Too hot to eat straight away. One of the staff members was a bit un-smiley; however, the other woman was very cheery; she could have passed some of her happiness along to the other woman. Still shocks me that a spicy chicken combo meal costs nearly $9 in Maui. Eh - served it's purpose - and the tacos were free anyway (voucher from the Entertainment guide). read more

Jack in the Box - Fast Food Near Me - Kahului, Hawaii

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Bad, just bad. A few weeks ago I had lunch there and the quality of food was real bad. Today I went there for a shake and fries. The manager who took the order claims I said shake and Sprite. This Jack in a Box is just bad. The franchisee is doing a terrible job running their store and the under qualified managers don't know how to do their job. I'm never going to eat there again and I highly recommend you don't either. read more

Being from the east coast, I've never had the opportunity to get to a Jack in the Box. Overall, nothing special. Exactly what you would expect from a fast food place. read more

It's fast food people, get a grip! Greasy, some times scorching hot and fresh, sometimes stale and old.... probably due to some schwarmy manager trying to cut costs by serving expired burgers.... My favorites at Jack's are the tacos with loads of taco sauce, the chicken pita pocket, and egg rolls which are a special order, therefore always cooked to order, therefore a million degrees hot, guaranteed! Hawaii loves our JITB! Especially with a 24 hour drive through and menu! Can you say tacos for breakfast? Yum! read more

I usually come here just to grab coffee being that I am a iced coffee head lol, but today decided to grab lunch for my son and I. I opted to walk in and order instead of drive thru because I think it's quicker. There was no line in the dining area! Yay! I was greeted by Debbie who is the order taker/ cashier. She gave excellent service! Very friendly and her personality just lit the room! I ordered a fish sandwich combo with a caramel iced coffee and the crispy ranch chicken sandwich combo for my son. They make the best caramel iced coffee in town!!! So yummy!!! As for the quality of the food, not too impressed. The fish and chicken both seemed overcooked and looks like they need a oil change asap! My son loves chicken sandwiches and usually devours it, but, he didn't even eat half of it which is upsetting because I paid almost $10 for it! I think we will stick to burgers next visit! Thank you Debbie for your excellent service! Can't wait to visit you again!!! :) read more

Jack in the Box - Fish sandwich combo with caramel iced coffee - Fast Food Near Me - Kahului, Hawaii

Every time I go to this jack in the box the service is so slow! If there's more than 5 cars in line, the wait is guaranteed more than 10 minutes. read more

Bersalynn was awesome! Last minute breakfast stop, she came through with all kinds of help when I tlreally needed it. Thank you for the Breakfast Biscuit suggestion, great deal! She deserves a raise! read more

Jack in the Box - Fast Food Near Me - Kahului, Hawaii

They only got like 3 people running the entire place. We went for some milkshakes and waited in line for almost 30min, mind you we were only the 4th car from the window. The restaurant is never open, only the drive through is open. Finally got to the window, 2/3 shakes were correct but already warm. Then we waiting another 10mins for them to correct our order. How do spend 40mins in a drive through lol Jack in the Box should close this location and get a new franchisee. read more

Very disappointing. I was the ONLY customer inside and they still got my order completely wrong. The workers look like they hate their jobs. I said thank you a million times and she would give me the death stare. Worst fast food experience I've EVER had. read more

In the mood for iced coffee so we came here early 11am. Also wanted to try the Panko onion rings. We usually order the ones from Chilis & they're spicy Ono. They had a new flavored iced coffee macadamia nut, sounded Yums! I asked her if it was sweet & she told me not too sweet. So I ordered iced coffee and Panko onion rings and cousin got a soda. When she rang it up it just said onion rings so I confirmed with her the Panko ones. The iced drink came out fast & she didn't even tell me/call me that my drink was ready..lol okay, thanks! Then the Panko onion rings were huge & at least 6 of them in a box. Perfect for sharing. They were piping hot and crispy but not spicy. I had to add some taco sauce to it so it had some spice. I was disappointed in the Panko onion rings. My exceptions were too high. Also customer service was just okay. I'd probably come back for the macadamia nut nut coffee, not sure if it's kona though! read more

Jack in the Box - Iced coffee & panko onion rings - Fast Food Near Me - Kahului, Hawaii

Horrible sandwich $11. Nothong grilled about it. Goodbye Jack never again will I see you. I should have gone across the st to Subway read more

Jack in the Box - Paninido horriable Nothing grilled about it. $11. Goodbye Jack In The Box I wanted to kick myself for not going across the st to Subway - Fast Food Near Me - Kahului, Hawaii

JACK IN THE BOX is so good! There milk shakes is so good. And I love their burritos it is even better than McDonald's burritos. McDonald's burritos are smaller than Jack in the Box . All there food is so good. 10/10 for me! You should check it out in KahuluI at Maui! read more

Usually this Jack in the Box is good. I'm so disappointed today. My burger had to be sitting there all day, hopefully I won't get sick. What is wrong with these fast food workers lately... very sad read more