Every single time I'm here they mess up my order. They take sooooo long to get the food out. The attitude of the workers is VERY poor. So there's no such thing as customer service. When you ask for anything additional, like ranch, they either throw it at you or give you an attitude like its such an inconvenience. If i could give less stars i would. read more

Pure garbage,ice cold soggy fries.Order was wrong too.Kids wanted the toy,never again terrible waste of money.

Seriously the worst McDonald's ever! You have to triple check your order bc they never put half your order in the bag, the food and drinks are usually all wrong and the people are generally rude.... McDonald's is my favorite place but I try avoiding this one like the plague!!! read more

What in the lonely tooth in a cracks heads mouth is going on here ? Guess I went there when it was overwhelming because this was not fast food should have taken my self to ihop ! Someone messed up the orange juice twice and then had the nerve to ask me if I want something else ? No I wanted orange juice it's all ready 6$ on the menu I want something equal to value sucka not again! read more

This is the slowest McDonald's I have ever been to. What is the point of your two lane drive thrus? Such a shame as McDonalds is not supposed to be this way. Should be Drive thru not drive and hang out for 20 minutes to place an order. If you go here....20 minute wait. read more

Came here twice two days in a row. This lady (Tabitha?) was VERY helpful by fulfilling my requests and taking the time to help me even though she was very busy! :) read more

This has to be the slowest and rudest McDonald's in the country. Been here a few times but they are consistently worse every time. I really wish the kids didn't love the Mcgriddles so I didn't have to go back. Even the drive through at 6am takes 10+ minutes. I watched two people get out of line because of the wait. And what ever you do, do not come when they are switching from breakfast to lunch. Instead of both available they have neither. You wait for 15 minutes after you order then they tell you breakfast is over so you have to change your order. The management should be fired. read more

Website stated open 24hrs. We had an early flight out of Key West and stopped to get breakfast. Front door was locked so we went to drive through. After numerous attempts to make contact over the squawk box, someone finally responded by saying they were closed to clean. So much for 24 hr service and good customer service. read more

This place has the best music on all day. Service is a little slower than most McDonald's but most of the employees here are from the Caribbean Mon!! If you are in a big hurry go somewhere else. Than I will get my food faster, Take it easy, Relax. The lady cleaning the dining room never stops, superb. read more

Awful. Service took forever! Our fries tasted like they were left over fries from someone's refrigerator and they put them in the microwave. Then served to us. I had to be specific! Annoyed, but it's McDonalds. We were tired and just got to our hotel. Did not want to have to go back. read more

Y'all have to do better training with your staff and let them know they have to notify customers if an item they've ordered is unavailable. It's not okay to give people something they didn't order (especially if there is an up charge involved) and then have the audacity to get upset because the customer didn't want that unauthorized substitution. read more

Terrible attitude, I'm personally part of the service industry and would have lost my job if customers were treated the way they treated me, old man with big beer belly has 0 respect or communication skills. Acting as if people ordering were extremely upsetting to him. WOULD NOT RECOMMEND! read more

Where do I begin. If I could give this location negative stars I would. Of all the McDonalds locations I have been to, I have never had such a sorry excuse of fries. I wouldnt even wish my enemies the pain of eating food from this location. All of our food was cold and disgusting. They somehow managed to make their amazing fries taste like fried mattress foam, unsalted, undercooked, and straight up nasty. I have never witnessed nor taste such monstrosity. This may sound crazy, but even the sauce didnt taste correct. The only positive about this location is the apple pie was what you would except it to be. If you are looking to get fast food, steer clear of this location, it just isnt worth it. read more

Should be a zero star but cant do that, workers have bad attitude, fries had no salt, everything was thrown in the bag and looked sloppy, would never go there again read more

We asked for a water cup and rudely told us no and gave us old hard fries. He gave us the water cup anyway but was super rude about it. Bald white guy, you suck. read more

Worst McDonald's I've ever been too. Guy taking orders at 2 am was incredibly rude and my cold stale McDouble consisted of bread 1 burger and 3 slices of cheese. Never again read more

McDonald's - Cold and stale McDouble - Burgers Near Me - Key West, Florida

Nothing spectacular, just another McDonalds. Oh yeah.... parking sux! read more

Worst serves & food I've ever witness in my 33 years being alive!!!!!!!!!!!!!!!!!!!!!!!!! DON'T WASTE YOUR MONEY OR TIME ON THEM!!!!!!!!! Because you never gonna get what you paid for anyways!!! And besides Wendy's is right behind the corner. read more

Paid for A peach slushie then was told at second window that they were out of it. McDonald's owes me something free.

They were unprofessional. First off when I was ordering the person through the mic had and attitude and was rude and the person at the first window didn't even know what my order was and looked at me like I was stupid when I told her what it was then also had an attitude the whole time. I don't know why every McDonalds I go to the workers are so rude and have such bad attitudes but it's a problem and McDonald's needs to get their stuff together because this is unprofessional and irritating that I have to be given an attitude just for being hungry and ordering food. read more

Best view on any Mcdonalds right across the street from the ocean. It sits up high off the ground probably to keep it safe during hurricanes but it's under some construction now so it's a little difficult to get inside. It's your normal Mcdonalds inside read more

Charged for water cups. Service took forever, said they were "unable to process refunds" but really were just lazy. Very disappointed in this restaurant. read more

This McDonald's is the worst establishment I've ever had the displeasure of visiting, I waited to order at the speaker for 20+minutes, no answer. You're better off going to Wendy's. read more

This was the worst McDonalds experience in the drive through! We ordered breakfast on our way out of town thinking it would be a quick stop. Nope! First, the guy taking our orders was extremely rude and condescending. He talked to us like we were idiots placing our order as we ordered separate items for each person in our car After we paid, we were told we needed to pull up and the food would be brought out in a couple of minutes. 20 minutes later we went I shed to see what was going on snd the handed us a bag which had some of the food items and none of the drinks. They couldn't find our order so I had to tell them again, everything we ordered the first time. They put a wrong item in a bag - my daughter Wanted just a sausage biscuit (no egg because she's allergic) and when I looked at it and checked, the guy rolled his eyes and said give it back. So I handed it back and he threw it in the trash. 35 minutes later, we got our order and left. After we got on the road, we were handing out items and realized we were still missing an orange juice and the unsweetened tea we ordered was sweetened. Grrrr. I hate sweet tea and McDonald's always messes this up! read more

I'm not sure how this McDonald's is open and operating still. The man at the drive thru was beyond rude. Every item I placed an order I was responded by an 'ugh'. What a disgrace to have these lazy people representing your brand. Please shut this location down and replace with a friendly, local restaurant! read more

Going to be a long time before I go back there a month and a half with no ice cream machine then they can't take anything but cash to the drive-through what's going on with that place even went inside and tried to order at the kioskWhat a joke couldn't pay there either had to go to the cashier hurry up sonic!! read more

What kind of mcd's doesn't have ice cream cones or milkshakes? Especially in paradise where it is summer all year?

Just horrible. 2 employees, a manger, and over 10 minutes to take an order. A number 1 with a coke... Rude customer service and angry customers. Probably the most uncomfortable environment I've been in. read more

In McDonald is supposed to be 'fast' food.In this location it doesn't apply. There was an insane line at the drive-through, so I stepped inside and ordered right away. I don't think they are understaffed, just disorganized. It took 20 minutes to get a burnt chicken sandwich and a pie. read more

Please eat before coming to key west. Don't be like me and wait until 2 in the morning. We've been waiting in line for almost an hour bc it's the only place that's open. STAY AWAY. So slow. They should've even be open if there's only one person working read more

Thankful that Key West has a McDonalds but this one def needs improvement. Nice location and new construction looks great but it does no good if the service is still not great. The drive through line is consistently long (backed up all the way to the road) and slow. Very unfortunate. But if you want a taste of McDonald's, you'll suck it up and go I guess. read more

Staff is rude and slow. Get the feeling because they are the only McDonalds for an hour they don't care. I wonder if corporate knows that this franchise operated so poorly they'd let them keep the name read more

Overall for fast food it's a good experience. I usually visit overnight and the night employee Jay is really great at customer service. Remembers my name and orders. Only thing I'd have to complain about is the loss of customer service by them adding the automated ordering system. It's very impersonal. This is probably a corporate thing though not necessarily a Key West thing. read more

Worst McDonalds in the entire nation by far. The staff is rude, the service is poor and its the slowest McDonalds drive thru and counter service. especially at night. One night i waited in the drive thru line for like a half hour and no one came. The other night I waited on my food for 46 minutes and my order was still wrong. Like i said night time is the worst. The crew and the managers do not care and it definitely shows. I'd give no stars if it were possible. read more

Look, I'm a McDonald's loyalist, but gimme a break here. Spend 5 min training your workers on the McCafe drinks, and for goodness sakes move the drive thru cashier to a back room position. Half a dozen visits and I've never seen her smile once. She clearly doesn't want to be there. This place does the absolute bare minimum, probably because it's the only one on the island. Usually I love McD's, and have had so pleasant visits around the country and over the years, but this one is just run so poorly, I'll have to find somewhere else. read more

Apparently this McDonald's does whatever it wants and does not follow corporate policies. They do not serve breakfast all day. And from what I've gathered they are not open 24/7 as their signs say. Too bad another reason not to go to McDonald's. read more

Not a very good experience at all. I came to get dinner last night and the people who run this place is dirty they do not clean all that well they also do not know personal hygiene the young girl at the cash register had long nails and it seems she dose not wash her hands. DO NOT eat here read more

This is absolutely the worst food establishment I have ever seen in terms of customer service if you are going to use the drive you might get your food in about 30 min. That is of course if pigs are flying. They will be rude and short and struggle to deal with even the slightest exchange of money. I want to be very clear this is not a one time issue I have been here three times and every time it gets worse and worse. The only reason to come back is they are legitimately the only place selling food past midnight rn read more

Ridiculously slow! There are two lines to order, but there is only one person taking orders. Also, the first window isn't taking payment like they should, so the second window is taking both payment and handing the food. Management needs to do a better job! read more

Super new franchise. Great food, super excellent service, and focused core values. Guaranteed to be one of the good ones in the franchise business. If you haven't been here, trust me, you will one day. I might be crazy enough to say there could even be opening up in your town someday. Only time will tell. Until then, enjoy it while you're here. read more