Came in on a Saturday afternoon and it was pretty busy. I ordered with a lovely blonde girl working…read morethe meat slicer. At first she apologized and said she would be right with me (I assured her there was no need to apologize as she was working so hard)! When I ordered with her I asked for the gluten free bread option and she asked if I needed for her to change her gloves. She also explained to me how they don't do the "mini" size in gluten free, the smallest they do with gluten free bread is the regular so that was fine for me. My interaction with her alone really meant so much to me! I really appreciated her attention to my gluten sensitivity. At this point I thought wow, this place deserves five stars. But then I had two more stops down the line. My next stop was the girl who was putting the toppings in the sandwich. She and the man in the back who was putting together a kids meal decided it would be a good time to throw lettuce at each other. Personally, I worked at a restaurant when I was young. I get it. But not in front of customers. Don't throw lettuce into each others stations while there's people around. It was really unprofessional and unsanitary (they were throwing the same lettuce at each other). I will say the boy started it, but it didn't help the girl did it back at him. Anyways after that I had to deal with the cashier who I can only hope was on his first shift. It was difficult for him to understand the sandwich I got, as he was pressing so many different buttons. But at least he went back and asked the girl like three times what kind of sandwich it was before changing it to the right order. Thankfully I was able to see the screen/ which order I ended up paying for. Overall, sandwich was good, stacked with stuff. But they need to do better with training their employees. I wish I got the name of the girl working the meat slicer because she was the only one who had it together!

The date is July 23rd 2025 at about 6pm. The 3 high school/ college aged kids working there, they…read morewere very polite respectful and engaged in conversation! They worked as a team to make one of the best subs I've ever had from this company! As a key west resident me and many others are plagued with migrant fatigue and poor service from them I'm glad to see one company has a good hiring manager and staff!

GREAT FOOD!! Value for amount of food you get and very tasty. So much history on the walls and…read morefun bar. Daily specials and look forward to going back.

Very nice place for a fast food burger joint. The staff if very helpful,and courteous they all…read moresmile while you are been helped. That is odd in a burger joint. Never the less I like this place. Been here a few times and I always dine or eat at least 3 times before a review. The best part of the day was seen chickens outside . Great place. It's the Florida Keys. Anything is possible.

I only order from the mobile app so should be easy enough to follow. Mind you I order a lot for my…read morefamily, 6 burgers a couple large fries and some milk shakes.... they have messed up plenty of times and forgotten food or just didn't do it correctly. Today actually spent over a hundred dollars and found out the whole menu was bogo with a code.... and they couldn't change my order. Crazy. Place is clean. The few people who speak English are nice. Food is normally prepared well when they don't forget it. Parking is easy.

I generously give this restaurant two stars. I walked there from my hotel and ordered food. My…read moreorder was missing one sandwich and two other sandwiches were made incorrectly. When I went back, the manager was kind and friendly, but the other employee appeared to be very bothered with my request for the correction. I didn't care for the employees talking about my correction request in a language I couldn't understand. The restaurant was nice, clean, and orderly, but I hate that McDonalds is going to a computer kiosk to place your order. My one experience isn't enough to suggest that people not visit this restaurant, but my experience would make me consider going elsewhere before going back.

--Poor management, horrible customer service, rude & ignorant employees, cold food, screwed-up…read moreorders, etc... Absolutely the worst McDonald's I've ever visited... --Worst mcdonalds on the planet. Manager is ignorant and rude. Unbelievable I made them give me a refund I refuse to eat food prepared by them. --I placed an online order for fries a quarter pounder, a large Coke and a 10 piece which all should've came with Monopoly game pieces. In fact, it was advertised online that I should buy these items because they had game pieces. The only item I got with a game piece on it was my chicken nuggets. I feel like I've been scammed. Nobody in the building speaks fluent English to even handle customer service. This is supposed to be an American fast food restaurant But I don't see one American in sight. Pretty building but the people inside are special let me tell you. The cooks look dangerous and that's being nice. Get real McDonald's and hold your quality standards higher. Really upset with the establishment. Straws are paper and don't last pass half your drink before they fall apart inside your beverage. I've waited inside for 30 minutes on a single quarter pounder and 10 piece. When I brought it up to the manager, she was annoyed, Brushed me off for me to wait another 15 minutes. I brought it up again and she looks at me sternly and says I told you four more minutes. Get real. Next time I'm taking my Meta glasses in there and I'm going to record the entire encounter. Look how they serve the quarter pounders here. It's dressed like a big double cheeseburger It doesn't even have the large cut onions like it's supposed to --$13 for a big Mac meal and this picture is after I asked for the fries to be topped off. I heard the guy go over and start laughing to the manager who was on the fries station and this is what he gave me. I'm really happy we don't get cravings from McDonald's often but when we do, we'll save it for the mainland or go to Wendy's instead terrible attitude, terrible value and it's been like that that's why this restaurant has 2.5 stars --Every time I come to this McDonald's I end up waiting 30+ minutes for something as simple as a sausage biscuit. There is absolutely no reason fast food should take that long, especially for a basic breakfast item. It's become a pattern, not a one-time issue. --The whole point of McDonald's is convenience and speed, and this location completely misses the mark. If you're in a hurry in the morning, I would avoid this place because you'll be sitting in line far longer than expected, or be told to pull over and wait. Management seriously needs to address the slow service here. --If I could give them a zero I would this place sucks, obery sucks, my fresh quarter pond with cheese.Look at this crap, cold as hell. I will be protesting this charge.This is the worst frickin' food i've ever got in my life. I will also be calling this establishment totally unacceptable --This is not a 1 star review but a -5 star review! I've traveled the world and in my entire life, this is the worst McDonald's I ever visited. The place is filthy, the staff is unwelcoming and the food is absolutely disgusting. The tables are dirty, the places smells bad and I wasn't able to see the kitchen from the back but if the front looks like it does, the kitchen must be ground zero for the next bubonic plague outbreak!!! --The fries were OLD and STALE, the burgers had enough condiment to drown a small child and the sandwich was all messed up like it was put together by a 1 year old. Good thing I downed this slop with a Coca Cola, since the 2.7pH probably killed the bacterias trying to give me food poisoning 30 min later. --This slop went straight through me like I ate street food in India. --I would be ashamed to own, manage or work at this location. It was such an embarrassingly disgusting experience that I'm surprised this place was not shutdown by the FDA! --I should have listened to the reviews. This McDonald's was absolutely horrible. Drive thru took a bit but that wasn't a big deal. However the guy that took our order was beyond rude. Didn't hear the number I said so my husband repeated it louder and the guy got snippy with us. Then I gave the order and it wasn't right on the screen and I said I only wanted one big mac, he said yes I know (there were two in the screen) then I asked if the discount would come off afterward since it was $15 higher than it should've been. He said yes just pull up and then sighed and said 'good lord' extremely loudly into the microphone as we were pulling away. Then we got to window, he asked what our order was, then just thrust the receipt out the window. Wouldn't recommend this place. --Worst experience I've ever had at a McDonald's No one knew what was going on. We didn't even get to order because the person didn't understand the register. No manager or coworkers tried to help him. No one would even talk to use. I hope this place close

Was I drunk in the late afternoon on Key West, and hungry? Let's call it tipsy. And yes, I was…read morehungry. So was hubs; hungry, not tipsy. Blame him. Anywho, we were running a bit on empty and feeling snacky, as we weren't going to eat proper dinner until 7 or later, so we stopped in and got the boneless bundle. If you don't know what that is, it's your choice of two flavors of boneless wings and 3 pieces of chicken tenders, coleslaw, and mashed potatoes. We went with Honey BBQ and Classic for the wings, with Buttermilk Ranch, Popeye's Signature Sauce, and Bold BQ sauces, and Cajun gravy. All of it was delicious, and we decided to save a few wings for a later late night snack. Would I go here again? Maybe. There are so many unique dining places in the Keys that a Fast Food chain is unnecessary. Unless you're drunk. I mean tipsy. 98/2025

Stopped here late in the day - around 7p. This location checks all the boxes for a fast food…read moreplace. The restaurant and the restrooms were clean, the staff was very friendly and helpful, and, most importantly, the food was served hot and fast AND it was good. We had a couple spicy chicken sandwiches, a couple of regular chicken sandwiches, two orders of chicken tenders and a 3-piece order of fried chicken. All was good. Most of us had a side of fries. The fries were excellent and the portion size was really generous. Overall - a good experience.

ONE STAR -- only because zero isn't an option…read more Hands down one of the worst fast-food experiences I've ever had. The slush machine wasn't working. The drive-thru speaker wasn't working. Fine--things break. So we drove up to the window to order. And then the employee literally DISAPPEARED. We sat at the window waiting. We beeped the horn repeatedly. Nothing. My kids finally got out and walked around the entire restaurant trying to find someone--NOT A SINGLE EMPLOYEE IN SIGHT. It genuinely seemed like the woman working the window was hiding so she wouldn't have to take our order. If you hate your job that much, please find another one. Customers shouldn't have to play hide-and-seek with the staff just to order food. Broken equipment, nonexistent customer service, and an employee who apparently vanished into another dimension. Absolutely ridiculous. Avoid this Sonic.

What a terrible place. I have never had a bad experience at any sonics back at home. But this place…read morewas horrendous, food was cold and disgusting. No shakes or slush's when trying to order which was around 9:00 pm. Pretty sure they just shut it down for the night, just so disappointing. Couldn't even eat our burgers so just wasted over $45.00. Definitely save yourself some trouble, don't eat at this sonics, poor service is ran by poor managers. Such a shame cause it's a good location for a sonics.

You don't see too many chains in Old Town, but this one stood out to me…read more The prices are super outrageous. $9.50 for a FF hamburger! If you visit KW, I would avoid any franchise and explore other dining options.

Service was as expected for fast food. Nice man manning the register and got my order to me…read morequickly. The down sides were incredibly small space with way too many tables shoved inside and prices! I mean $18 for a single combo?

Thanks Mariah for helping me figure out what I wanted today! She told me about the medium…read moreDrinks were only $1 right now. This whole crew at the window or inside is very "simpatico" - today I went inside as I wanted something like a salad. Cantina Bowl with chicken with lettuce cabbage and beans all the way - we locals say - was awesome. There is a new chicken nachos with a lot of veggies and side of seasoned fries I'll try next time. I love the two new sauces and the standard mild sauce too. Newly paved parking lot with plenty of parking.

5 stars for great service. I know that ownership and management changed here about a year ago…read more Not sure what other people experience here, but nothing but nice people and freshly made food. As fresh as Taco Bell can get. Mark on nights is very friendly, always a good laugh, food is always hot, never had a messed up order. And I make big orders! Clean inside and out. Plenty of parking.

So mad that i have never visited this bar in key west on my many trips. Came off the cruise ship…read moreand looked to my right and saw a very old two story bldg that spoke to me to come inside. Weary at first but the bartender was so much fun and the inside looked like key west in one glance. Only two other couples inside but it was early in the day. The bloody mary was delish and knocked over my first and the bartender did not blink an eye to refill me another. Cant wait to return.

Bar, with bar food. Mostly fried. Server/bartender was…read morenice. Food came out quickly, accurately & was fine. Water was in a 5 gallon cooler. Didn't try the smash burgers. Bar is primary, Food is secondary, i'd say.

I liked the idea of a place based off an English pub. Needed some eats for lunch, so ordered a…read moreburger. Seated quickly in a quaint restaurant and immediately ordered above mentioned burger. Big, stupid mistake! I was expecting something lunch sized but got a fantastic burger and fries that could have held me until the next day! Unfortunately, my wife had seen the fish and chips plates coming out and actually told me, "Your order is stupid, you'll never finish!" She was so right, but damn was it good!!!

Stopped in quite randomly as we were hungry before visiting the Hemingway House. Walking distance…read moreand an easy walk in for inside dining. Food was all delicious. Large proportions. It's not exactly what one things of when they think of key west dining but we had a great experience and would come back